Giving it a 2 becuase we have been there before and liked it enough to go back. This time we ordered on the app and went to pick up at the scheduled pick up time and they were closed. We ordered food for our family of five, so it was a bigger order. We tried to reach out multiple times via phone, messages, stopping by and never received a return call. We wanted to try to resolve the issue or find out what happened. Since we had no luck we went through the bank to refute the charge and the business denied it. I would not order from this place. I typically go out of the way to support small business and give them the benefit of the doubt, as I come from a family of small business owners, in the restaurant business. However, the pure lack of response is not acceptable and unfortunate. Honestly, we are pretty understanding people, just acknowledgment of the issue would have been appreciated. I would not recommend . read more