The owner of this shop also owns the new location of Friendly Nails on Hanes Mall Blvd. Since I cannot directly post to that shop, I will post here. I had a 5:30 pm this evening for pedicure and nails which means my appt. time would be lengthy. I was put to a pedicure chair with hot water and sat there until 6 pm when I got up and walked to the front and asked what I owed. The people doing pedicures had new clients they were working on and no one at the nail stations was coming to assist. They had NO regard for my time. It's not my problem if you take walk-ins. Walk-ins should be worked in around your appts. The manager of that store is pretty rude - in all 3 conversations I've had with him on 3 different appts. Big bummer - it's a gorgeous, clean shop but good customer service needs to be a priority! read more

When I got my nails done I did not expect them to be transparent through my visit I asked why I could still see my new underneath I am very angry read more

I must say this is a Great recommendation. Very clean and calming location. The staff is very friendly and do amazing work. I look forward to making this my new nail salon. If you are looking for a friendly clean and relxing nail salon check out Friendly Nails. Oh, did I mention all the different nail colors they have .sweet read more

I just tried this place for the first time today; walked out bleeding heavily after about 10 minutes of a pedicure. The water was cold and she cut my foot really badly. The owner begged me not to leave, wanted to put me with another technician. Really? I hope I don't get a terrible infection from this place. read more

Won't go back there again. Fumes from nail solutions were very strong . the place was hot with little air circulating . I would have gotten a migraine if I had stayed . Too bad because it's a convenient location and the people seem friendly . read more

I love this place. Leon is the best of the best there! I had been with my manicurist back home for 20 years. When I moved here it was hard for me to find someone I liked and trusted like I had mine back home. A friend recommended Friendly Nails. I went the first time and had them done with Leon, also recommended, and was thrilled. Fast, friendly, professional and awesome manicure. I was thrilled! I have now been doing my manis and pedis with Leon for two years and not once have I been disappointed. My daughter even has hers done here and she is 10! They are great with kids too. I would recommend Friendly Nails to anyone who asks for a great place to do their nails. Not expensive either. Very comparable to all the other locations around town. Much cheaper than back home! read more

Friendly Nails is HANDS-DOWN the BEST place to go in the TRIAD to get a pedicure. The people are so nice and truly have servant's hearts. Specifically, Lisa Tran has given me a pedicure on multiple occasions and always does a GREAT job! Also, you can't beat the price for the value given! read more

Friendly Nails - Lisa provides 5-star service at a 5-star salon! - Nail Salons Near Me - Winston Salem, North Carolina

Walked in and was told it would be a few minutes of a wait. 10 minutes later I asked for an updated ETA and was rudely handled by one of the employees. Had high hopes for this place- won't be coming back. read more

My daughter and I visited today and the experience was very disappointing. Although we had an appointment, we waited an hour to be serviced. The technician that did my daughter's nails was not pleasant and did not do a very good job. So much that someone re-did them! Above that, I witnessed a black lady get skipped over three times and then finally left! There was no excuse for this type of service! I was very disappointed and will not recommend this place to anyone else. This was our first and last time ! read more

I came to get a pedicure and I was told the wait was 15. I picked my color and I was sent back to my chair and waited another 45 minutes. Finally a man came to do my pedi. He started to trim my nails and cut my toe open with his tool. I'm now bleeding everywhere and he's yelling in a different language for help. I am freaking out and then he covers my foot with a dirty towel. I'm surrounded by four different techs yelling at each other and I'm trying to get up to leave. The owner is begging me not to leave and says that I should finish my pedicure for free. I am walking out to my car BAREFOOT and I'm followed out by the owner. Finally I speed out of there and see my doctor the next day and I have an infection. I had to have half my toe nail removed. So much for a pretty pedicure. DON'T GO HERE. read more

Went to have my nails done SNS style with a design in them. I even showed them a picture before we even got started and they said they could do it. Well I must have gotten a student cause he couldn't do any design. Manager walks over and she to couldn't do the design. Very disappointed! Been there several times before and always left happy. But after showing them the design prior to service and them lying to me, I will never go back! Not even if there the last nàil salon in the world!! read more

DO NOT PATRONIZE THIS SPA! Before guests arrive they are visibly annoyed, making rude remarks and unprofessional comments about guests walking in because they are tired and want to go home. Nail techs have such bad energy. Not a relaxing experiencing at all. Techs are pushy with service suggestions. I asked for dip and was pressured to have acrylic applied to my nails in order to get a specific look which was unnecessary. My French pedicure came out okay. I had to critique the techs who did my mani and pedi. Nail tech used too much acrylic on one had, my nails were too thick and uneven which I constantly had her file down multiple times and had to go back and forth with her about what I wanted and ensuring the designs were applied correctly, mirroring the other hand. They will cut you with the drills. And felt the lady was doing it on purpose on each hand and have cuts to prove it. DO NOT GO TO LADY IN THE FIRST CHAIR TO THE RIGHT AS YOU WALK IN!!! read more

I haven't been to Friendly Nails since pre-Covid. I thought I would do something nice for myself since I'm going away for a birthday trip. I got a manicure and a pedicure. I decided on gel because I like gel. I know it usually should take 45 minutes. It took 20 minutes. I felt rushed through the whole thing and didn't feel relaxed at all. My pedicure was rushed as well. I thought I would be getting the Tropical pedicure but it only involved a scrub and lotion and not the paraffin wax. He proclaimed he would do extra massaging and he barely did that. When the experience was over, he said it would be $90. When I got the receipt back it said $80. I had already given him a cash tip think it was $90. (I always tip 20%, because times are tough). I looked at my bank statement today and it said $90. I don't know if he gave himself an extra tip on my card. I spent over a $100 and my feet are still scaly and my fingernails look like a child painted them. I will not be returning. read more

I'm not sure why I keep coming back, it's probably because of the location. The service is rushed and if you're told it will be a 10 minute wait, expect a 30+ wait. Unfortunately, the level of service and technique with the technicians doesn't make up for this. Consistently disappointed, I think it's time to find a new nail salon. read more

First time in Winston Salem getting my nails done and it was a good outcome. I got a pedicure and they take their time and make you feel relaxed. I loved the hot stone as it's my favorite. Then I got a manicure with SNS done by the owner Kevin and I fell in love with his work as I only wanted him to do my nails because they didn't break and last me 4 weeks in good condition. They also do good eyebrows also. If your looking for a professional, friendly, clean, nail salon this is the place to go. read more

Went in to get a gel pedicure. I chose the $35 one. She nicked me multiple times. Acted as though she had an attitude. Shaped my toenails in different. And then didn't tell me when// why there would be extra charges until it was time for me to pay. Very unprofessional. read more

The job was well done, but there is average of a minimal 30-45 mins wait I was there for over two hours. If you don't tell them you need to go soon, it can take longer. Seams that if you go regularly, they fit you in sooner: in fact a lady who came after me (walk in but she greeted the owner), was serviced sooner. While I was getting my pedicure, the lady working in my feet, interrupted the job three times (the first time she left for over 15 mins!), until I asked her why so many distractions? She replied in Vietnamese and from then on, she was focused on my nails until they were completed. Not sure if I'll be back. read more

LOVE this place!!! I only get pedicures because my job doesnt allow fake nails but this is the BEST nail salon around town!!! The staff is always friendly and they dont make you feel out of place like some salons do. The pedicures are amazing!! They really pay attention to details here and offer parafin wax or hot stone massage with the pedicures! You also get hot towel leg massage!! The deluxe pedicure is only $25 and it is well worth it!! They also give you a punch card to get a free pedicure after you get so many. You HAVE to try this guys!! Walk ins welcome!!!:) read more

Great customer service, clean, accommodating, and they remember my name! They have gained such a great reputation that they stay pretty busy so I usually call ahead to reserve a time. read more

Thiefs!!! They added an unauthorized tip to my wife's bill after she paid her bill. Way over priced also.

I hardly ever get professional pedicures because I work in the professional beauty industry and know the things that can happen to make people very sick from unclean supplies and equipment. I chose this salon for a pedicure because I got a postcard in the mail for 15% off and I needed professional toes for an upcoming work VIP event. When we arrived, I was happy to see the screens removed from the thrones for cleaning and the fact that it wasn't a circulating jet, meaning there was no chance of skin and hair and nails in the pipes. HOWEVER....someone else posted a picture of the "disinfected" implements in the autoclave bags. It's perfect for the stainless steel tools; the buffers and files, however, cannot be sanitized as they are POROUS. State board mandates that they be discarded after each patron, but somehow the owners here think we are stupid enough to think they are protecting us. And the cheese grater that they use for callouses? That wasn't in the autoclave. Service was horrible. I told them I was allergic to latex (which why do they use that to do pedicures anyway, since the feet are coming out of soapy water. Not so with hands but they don't use them for manicures....but I digress....) so I sat with my feet in the water until my daughter's service was almost done while they tried to find someone to do it without gloves and the water turned to ice cold. They didn't offer us drinks, but when we asked for one, they told us they had regular coke only. I asked for diet, they said they didn't have it. Guess what they served to the next customer who came in after us? Bizarre. When we went to pay, they informed me I could use the 15% off only for one pedicure. Seriously? It was only about a $3 savings, certainly not enough for me to get upset about in its own right, but also not enough to risk losing a customer. When I told them I'd leave my feedback on "yelp," they said, "that's fine." and walked away. We wouldn't come back if it was free. Sidenote: Scrubbing bubbles, the standard for cleaning a pedicure basin in these types of establishments, does not kill Hepatitis or AIDS. Putting porous implements in an autoclave doesn't kill hepatitis or AIDS. Not cleaning the cheese grater in the autoclave doesn't kill hepatitis or AiDS. And for the record, manicurists are not licensed to wax in the state of North Carolina. Yet in spite of my inspection of the 15 or so licenses on the wall, all were for manicurists and they have a big blinking sign that advertises "waxing," in the window. Probably only a matter of time until that makes someone very sick too. read more

This is the only nail place I go to. The staff are friendly and meticulous. I have never had a bad mani or pedi here. They have recently expanded due to business increase. They even call if they haven't seen you in a while! Make sure to get a stamp card after 10 services you get a percentage off. They have plenty of choices in colors and types of polish. The best nail place in town! read more

this nail salon is by far the best in W-S. even though there is a long wait sometime it's definitely worth it. the salon is clean and big.

I had an appointment with a friend for a mani/pedi at 3pm. I wasn't started until 4:30pm and another lady started complaining about time and that she had been waiting for a while (which she had, but not as long as me) and the lady doing my pedicure left me midway and went to her. I was told by another worker that he would finish painting my nails, yet he was still working on another customer. Needless to say, I didn't stay for the manicure and I will not be returning here again. read more

I've been here three times . The staff is friendly but my polish only lasted 2 weeks . When I go to my regular nail salon , my polish lasts almost a month. I'll just stay with my regular salon . read more

Well I didn't think making appointment would cause me to wait a whole entire hour for services. Kevin told me to pick a color, and have a seat I got there around 6:45 and patiently waited told him I knew I was getting white toes deluxe pedi. Well if I knew they where taking walk-ins I probably wouldn't made appointment because it seem like they where allowing their walk-ins to go first .My appointment was seven o clock and five people came after me one claiming a 7:30 appointment at this point I'm saying well my appointment was at 7:00pm. Now I understand their is pandemic but order is order and being professional should be your responsibility as a business owner. They set me in cold water for over 30 min the chair didn't even massage no ingredients in the pedi water and when I finally decided to leave because one of the ladies who came after me was getting her nails done she said that they started on the 7:30 appointment on the other side I feel Embarrassed because I h read more

I used to skip around and go to whatever nail salon was close... or open on a Sunday... but after having my nails done (pink and white) I've been going there exclusively for the last couple years. read more

I came today with my daughter hoping for an improved experience. Every time I come, they tell me it will be a 15 minute wait. Then they seat me in a chair where I sit for over 30 minutes while the water turns cold. It took an 1 hr & 30 min for a basic pedicure, that wasn't all that great, for my daughter and myself. I understand peak times, just be honest and tell me it's going to be a 45+ min wait. read more

I am not a fan of this place. I've been coming here for years but recently there has been a very poor job done. I got SNS and tips and THREE came off within 1 week?!?!? That's ridiculous when I used to go it would last 4 weeks! I went recently and wanted some ombré nails and some glitter. I am not happy with them. I am going to have them redone elsewhere tomorrow they are so bad. I had exact photos of what I wanted and was told it was easily doable. I was there for 2 hours and they still look awful. Do not go here if you want a long lasting sns manicure or a design it is not good. Also they do not soak your nails or rub your arms. There is no manicure to this it is just color and I still pay $55 for color. No cuticle no water soak or anything like that's read more

I had never been to the place before, but because it's near my orthodontics I attempted to try it out. Walked in signed in no one spoke was the first red flag. However I sat down and waited to at least have someone tell me a wait time .. I waited 15 mins and it wasn't until I got up to mark my name off the list that some one asked me how can I help you ... not very professional at all. I left and took my business elsewhere. I really give them a 0 but 1 because the place at least looked nice and they had all of the awards on the wall ...... I don't see how though not from my experience read more

I love this place more and more each visit. The new expansion is amazing and they have added every O P I nail color you could ask for. I recommend all my co-workers, family, and friends. Each person I've sent there has been more than satisfied. They will always be #1 in my book. Go see for yourself. read more

I've been going to Friendly Nails for years. The honest truth is that sometimes I get a good mani and sometimes not. If it's busy they rush. They have good products and a clean salon and are definitely friendly but it's hit or miss. I've made appointments and still had to wait 30+ minutes. Which is super annoying. Always call ahead to see how busy they are instead of making an appointment. I've decided to look around for a different salon that I can depend on giving me a good manicure every time and one that respects my time. read more

I got SNS. Waited a long time and they did not do a good job on my nails. The SNS was very thick and he had to redo one of my nails three times, still looked bad when he was done. read more

I didn't have to wait for a long time but different people worked on me. Really I was fine with it. One worker was very nice in speaking with me but she was not happy having to remove my nail polish. I can't speak their language but her face conveyed her thoughts. Against my previous comment I did get SNS service again. I was happy with the result. The man that did my nail color was very proficient and fast. I would go back to him. It seemed most people were regulars or had an appointment. In the end I didn't know who to tip. I hope the man who did my nails got the bulk of it. Also this time I was shown hundreds of possible color choices. The past two times I went I was shown 2 plastic cards and that's it. I guess they didn't have the time. As I said I would go back but some of their actions don't seem very nice. read more

Had my nails done and since acrylics aren't cheap I paid my $45 and left. They proceeded to give themselves a tip by adding it to my receipt!! Can you say stealing. Definitely will not be a repeat customer. read more

The nail salon was not friendly. The person who did my nails didn't say anything friendly the entire time but instead he had a side conversation in an Asian language with another person. When he wasn't talking to her, he was playing on his phone or making phone calls during the rest of the nail service! He never washed his hands in between all the times he was touching his phone!! He also never gave me a choice of colors but instead chose the color for me, which was not the color I would have chosen. read more

This place is awful, don't get accrylics from here! Mine cracked the next day and my friends nails are completely wrecked she got them a month and a half ago and they are still not healed, DONT GO HERE!!!!! GO SOMEWHERE ELSE read more

I got SNS. I picked out a light color, not sheer. In fact I pick this color a lot. It is supposed to have glitter in it. Everything is fine but the polish is so thin I can see my natural nail. It took him close to 20 min to take off my old SNS which was not done there and had been on over 2 wks. No worries about getting this off. I don't know how long it will last. It glimmers in the sunlight. I'm not trying to bash the salon, which was nice, but I don't stick my hand out for a glimmer effect. I would return out of convenience, but do prefer the product I get from other salons. He was a nice gentleman & I didn't have to wait. As far as price, they were 3-5 dollars higher on most services. read more

I've been coming to Friendly Nails for a long time. They do wonderful manicures and pedicures! Love this place!

I know that Friendly Nails has been getting some hate recently. They have put an unauthorized tip on me before so I will admit that. Although people are giving FN 1 star, I say at least 3 or so. If your looking for a good nail artist, ask for Nina. Super nice lady, always does my nails and does an amazing job on them. I've only gotten my nails done by her my whole life and she will make your nails outstanding. Give them a chance, some employees are really friendly and do their job right! read more