Get your BASIC oil change somewhere else. 10am appointment to get oil change, tires rotated, and…read morethe transmission light reset since they had fixed the issue at a previous appointment but the light was left on. When I asked for them to reset it...well they forgot to do it, had to remind them a second time and then a new code apparently is reading . When I dropped the car off I came back from goodwill to see that they never took the car to the back. Guy apologized said he got busy... okay man (same guy forgot to let techs know to reset transmission light) so I wait a bit longer and basically they told me they need to order a new part for the NEW code that's being displayed on their code reader. They said they would call back and no one ever called back about ordering a part and getting our vehicle in. Our Ram truck has less than 20,000 miles and still on warranty. They are forgetful, delay in ordering parts and communicating with their customers . I'd rather drive to the Omaha dealership then put up with this one

In the past this place has been very friendly and helpful with a lot of things, but this is the…read morefirst time that I have had the shittiest service ever, not only did I have an appointment at 10 am and was told that I would be done by 11 am but 1pm n it's not even touched. On my way to pick up my car cus I just had it with rude people the lady calls n told me it would Be done before I get here fuck too!!!! As I told them I was here to pick up my vehicle I get told again I have to wait, I'm so irritated by the lies n ridiculous service. For something that will take 15 mins to do n I live an hr from town. So in my opinion there service crew needs to start telling people the truth n communicating better with each other or find a new job

My dad and I were driving across the country from LA to NY when our A/C went out in Nebraska. After…read more2 hours of blowing hot air we knew we had to get it fixed because it was too hot, so I looked up Kim's Auto Repair and called the guy. He said he was busy but could take a look. After he inspected the A/C and did some tests, the A/C started working again. He really knows his cars and explained he thinks the switch to the A/C was getting stuck. He said we didn't owe him anything and we were on our way. Kim is truly a wonderful man very kind and generous. Kims auto repair service is just amazing!! Will definitely come back if I'm ever in Grand Island Nebraska! 10/10

Thanks Skip! You're always there when you're needed. I appreciate your timeliness when insurance…read morecompanies screw up.

My daughter who is in college took her car there for some minor repairs. They kept her car for two…read moreweeks! When she called to ask for updates she had to leave a message. Days later after they never responded she called again and talked to someone. They were rude to her and brushed her off after calling her a "little girl". She finally picked up her car and will never go back to them. How does a place like this stay in business??

We were traveling across country with a horse trailer and young horse . We had a tire crisis near…read moreYale. Fortunately for us, Penners had a hardworking staff who helped us get back on the road quickly. We are so grateful for their attentive service. I highly recommend this business.

Traveling with our family back and forth from cali to New York and back and of course we need an…read moreoil change on a holiday weekend! They were busy but got us in! I would definitely recommend them.

They were fast and efficient in performing the recall work on my Chevy. When I called that big…read moredealership they wanted me to leave my info and they would call me back later to make an appointment- too big for your britches and for me. All three of my Chevys will be going to Roe for service work.

Took a trip to grand island on day off. Battery went bad. Took car to roe buick. Took two hours to…read morechange a battery. No other dealer takes this long

Hands down the best vehicle service experience I've ever had. I was out of town when my truck…read morestarted having issues, so I came straight here. I had a little trouble finding the service door, but Jesus spotted me in the lot and pointed me in the right direction. Anthony, Steve and Matt were incredibly helpful right away even without an appointment or any heads up that I was coming in. These guys truly know cars and customer service. I hope I don't have to come back soon, but when I do, I'll definitely be returning here for service in the future.

Service Department is Top Notch. Sales staff is knowledgeable and Renee is the Best secretary ever.read more

Wondering why I got to pay $1000. For new freeze plugs when it was your shops fault for them coming…read moreout? I can't effort to pay $1000. When I had just paid you $1000. Earlier that day. I want someone with a little authority so we can get right to point that YOU guys screwed up on. Bad way of conducting business!!

This crew is dialed in. They will do a good job for you whether it be ag related/commercial they…read morewill do a good job. All the of them from the owner to the staff cares and does a good job. Just finding someone that cares about the job they do is half the battle. These guys get it! Go there!

Eric is always personable and honest which makes going there an easy decision for us.read more

DO NOT go to this shop you will Regret It!!! I'm a mechanic that has worked at a different shop for…read more25 years. I always do my own repairs. I took my car in February of 2021 & told them my car was overheating & the thermostat was stuck. The reason I didn't repair myself... was because it was in the middle of a blizzard & -15 & I didn't have a garage to work in. Anybody with common sense knows you don't remove bolts out of an aluminum block when it is in negative degree weather or you will snap the bolts off in the block. They gave me some b.s. story that it was a 3 hour job & they would have to remove the manifold heat sheilds, coolant lines, fuel lines, throttle body & air intake to replace thermostat. They charged me (around $380.00) & my car worked fine for about 6 months. Than it started doing the same thing. I took it back in & told them I thought they put in a defective thermostat. They told me before they could do a warranty job, they would have to bring it in do a pressure test & look for coolant leaks before they would replace. They called me told me my car was fixed & it wasn't under warranty because they found a o-ring leaking on my thermostat housing. They said I had a air bubble in my system & my coolant was low. They charged me another $140. I call b.s. because I checked the coolant in the car & res tank in their parking lot the day I dropped it off & everything was full. I highly doubt the o-ring was bad because I just replaced the water pump not even a year before I brought it in. When I started my car I noticed antifreeze pouring out on the front drivers side of my car. I went back in & told them & they refused to go out & look at it. They told me there wasn't an issue & I was a shade tree mechanic that didn't know anything. I tried driving my car home & made it about 2 miles before my car overheated again. I called them & they told me they would come get my car but I would have to pay for the towing & another check & advise. I told the to forget about it. I walked home, got my truck & car trailer & hauled it home. My car has been sitting in my driveway since. On 3/02/2023 I/myself a (shade tree mechanic) worked on my own car. I ordered a gm 13 mm thermostat replacement wrench on Amazon for $23, that goes under the fuel rail. I bought 2 gallon coolant & fail safe thermostat for $60. It took me 45 minutes to replace thetmostat, fill coolant & burp coolant system. The thermostat I took out was the original oem part from factory. I let my car heat up & found that it was leaking coolant out of the left side radiator. I ordered a new radiator, coolant level sensor of ebay for $138. Today 3/13/2022 I replaced my radiator & my car is now working great,. My car has no leaks & the heater will run you out. When I pressure tested my old radiator by blocking off bottom hose, filled with water, put on rad cap & pressurized with a blow gun hooked to my air compressor. I didn't use a coolant pressure tested because the damage was already done & wanted to know where the leak was. I found the left side of my radiator at the top port was split on the plastic going down the rad. My guess is they didn't want to eat a warranty & they pressurized my coolant system until they got something to leak & blew out my radiator. I didn't have a coolant leak when it was taken in & my radiator & coolant res were full. If they did a pressure test why didn't they find a leak. In my opinion stay away from this bubble gum band-aid shop. It's a vicious circle, they don't fix the problem & keep bringing you back in & charge you a check & advise. They charge you for parts you don't need, gouge you on labor & will give you the run around until you give up & fix it yourself or find another shop. I'm not saying all there mechanics are bad. I know a few that work there & they are grade A mechanics. I just think the management, & owners are very unprofessional & very poor service.