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    Frisco Counseling Services

    1.0 (1 review)
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    9 years ago

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    Emler Swim School of Frisco - West

    Emler Swim School of Frisco - West

    3.1
    (21 reviews)
    0.2 mi

    We decided to enroll our daughter here since 5 months based on cleanliness and the warm changing…read morestation (useful during infant stage and winter months). She's now almost 19 months and have gone thru several semesters and teachers. She's very comfortable with the water and enjoys the class. Each teacher has a slightly different method of teaching, which we've felt the change between semesters/teachers. They've also recently implemented issuing tokens for canceled classes. We do miss classes due to personal events but when the classes are also canceling, it's hard to make up additional class time and they do not offer as many make up class times (only during the day for our age range) and have been encouraged to go to other locations for make up. We prefer to be reimbursed for these teacher-canceled classes since the cost of the semester is costly. Also, most times when I've called no one picks up the phone. I have left messages in the past and have received return phone calls and been hung up on immediately after answering or not received calls. It's frustrating when you have questions and cannot reach anyone, especially at the rate we're paying each semester.

    I signed up for the adult swim class at $35/ class. In August I was charged for two classes and…read morethe enrollment fee. But then after my first class which was 5 days later I was charged $175 then two days after that charge I was again charged $192. I've only taking one class and I paid almost $500. I called 5 time and emailed 6 times. No response back. I emailed Elmer west to cancel my lessons. Still no response. Now I'm force by their policy to remain on for another month. This is what I call bait and switch! I'm filing a formal bbb and attorney general complaint. My recommendation is seek another school don't get "got" like me ugh

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    Emler Swim School of Frisco - West
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    Frisco Counseling Services - vocation - Updated August 2026

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