Shocking Lack of Accountability From This State Farm Office…read more
Friendly When Taking Your Premiums. Nowhere to Be Found When You Actually Need Help.
This review is specifically about the local State Farm office where we originally signed up for our policies, and the complete lack of accountability we experienced when we needed assistance the most.
My husband and I were State Farm customers for 15 years, paying around $1,300 every month for our insurance coverage. During all of those years, the staff at this office were always friendly, polite, and very helpful whenever it came to setting up policies or collecting our premiums. As long as everything was routine and we were paying our monthly bills, the service was pleasant.
Unfortunately, that attitude changed the moment we actually needed help.
On November 24, 2025, my husband's $180,000 flagship luxury vehicle with only a few thousand miles on it was hit by a negligent driver. The accident caused major damage to the entire driver side of the vehicle.
A certified body shop inspected the car and produced an estimate of $31,000 to repair the damage.
State Farm offered $6,000.
Because of this dispute, the vehicle has now been sitting at the body shop for six months waiting for State Farm to properly address the claim. A nearly brand new luxury vehicle has been sitting unusable while this situation drags on.
After months of frustration dealing with the claims department, I contacted the very office that sold us the policy, expecting that our local agent would at least help advocate for us or assist in resolving the situation.
Instead, the response was completely dismissive.
I was told that the office "only signs people up for insurance" and that they "have nothing to do with the claims department." The tone and attitude were entirely different from the friendly service we received for years while paying premiums.
That response is unacceptable.
If you represent a national insurance company, sell its policies, and collect premiums from customers for over a decade, there should be some level of support when a long-time customer is dealing with a serious claim.
For 15 years the office was helpful when it came to signing us up and collecting payments. But when we needed help with a real problem, they completely distanced themselves and made it clear that it was not their concern.
That experience was extremely disappointing and unprofessional.
After 15 years as State Farm customers, this entire situation forced us to cancel our policies and move our insurance elsewhere.
If you are considering getting insurance here, just understand this clearly.
They are very nice when you are paying your premiums.
But if you ever actually need help with a claim, do not expect the same level of service or support.
Extremely disappointing experience. ... I'll REPEAT,
Extremely disappointing experience.
1 Star, only because I can't go lower!
