I have been going for so long I can't remember when. NOT once did I feel insignificant or not heard. Was the process long and tidiest? Yes, and I would do it all over again. Thank you Jaide, Susan, Austin, Kurt, the whole gang, and especially Anna. You improved my life and for that I am forever grateful. read more

I came to Washington from another state. I was very well managed in my care and my therapy. Facing my life very well. I didn't know the location well. New to the state. This medical provider changed too many medications unnecessarily. At one time. Convinced me and my spouse to take tests that were not necessary just costly. I have great Dr's and therapists, now. This was a rough patch that could have been avoided by not seeking care here. Beware. read more

I have had multiple times trying to get prescriptions filled. the last time this happened was about a month ago. I was told to give 48 hours in advance which I was already doing. The next time I was told to allow 72 hours. The third time I was told to allow a week. This is so frustrating especially since these meds need to be taken daily. The last experience took so long I had to ask my PA to fill one of my prescriptions to last me a few days. I spoke to my doctor about the whole situation and told her the clinic should be helping me not causing me undue stress and anxiety. The system is broken. The office staff told me they would send a message to my doctor. The third time I called the office I was told the first two messages that were supposed to be delivered did not get sent. I've had multiple experiences like this but this was by far the worst. They have a bad turnover rate in staffing the office. that speaks volumes. This is food for thought. I found a new doctor. read more

My son was seen at this clinic and literally every two weeks was put on a new medication without giving the previous medication time to work. It was whatever she had in the cupboard from the drug rep. We switched to another doctor in another clinic and he was stabilized. The new doctor wasn't even taking new patients but when he found out who we had been seeing, he took my son. 0/0 recommend. If I could give it a 0 rating I would read more

I visited Front Street Clinic for ADHD testing and unfortunately, my experience left much to be desired. The process involved three appointments: an initial consult, the actual testing, and a follow-up to discuss results. During my first visit, I found that Dr. Antone Pryer spent a surprising amount of time talking about himself rather than focusing on my concerns. The testing itself felt more like a screening for depression than a comprehensive ADHD evaluation, and the follow-up appointment left me unclear on what the actual results were. I asked for a copy of my evaluation to review and share with my primary care provider, but over a month later, I still haven't received anything. On top of that, I was required to pay over $1,000 upfront. After my insurance processed the claims, my explanation of benefits showed that I should have owed nothing. When I called to follow up, I was told that I had a credit on my account for nearly the full amount --to be used for future visits. At no point was this communicated to me, and had I not reached out, I'm not confident I would have been informed. I had to specifically request a refund, and I do not plan on returning. I would not recommend this clinic based on my experience. Lack of communication, unclear results, and questionable billing practices made this a deeply frustrating process. read more

There really is no way of knowing if medicare will cover TMS (transcranial magnetic stimulation) until months after completion of services. Medicare reps will not give a definitive answer. Financial stress complicates depression for most disabled people. I opted not to risk financial ruin. They market heavily on social media. You pay for marketing when you do businous with them. read more

Anna is always very responsive, listens to questions and concerns about medications, and will work with you to figure out what you need and what works. And the front office staff are all so nice and helpful; anytime there's been any kind of issue with getting my Rx filled, Anna and the rest of the staff all communicate and work together to help and I can't thank them enough for that. read more

Do not go here. The people here only want money and couldn't care less how they get it. Not to mention using you as an unsuspecting guinea pig for new medications without telling you so, and when you confront them about doing it, they yell at YOU instead! The physician I saw, Kim Young Oak, admitted to not knowing what was wrong with me but still gave me medications without trying to figure out why the previous diagnosis could be wrong and why the medications she was giving me weren't working. She ended up putting me on a medication that was so severe in reactions I almost lost my ability to communicate and, in her brilliance, instead of weaning me off of it, told me to quit cold turkey. That took me 7 months to recover from! And yet, the minute their billing department forgot to bill me for something, all hell broke loose! She had the audacity to spend an appointment that I paid for, telling me how busy she is, that she can't help anyone without them paying, and how everyone wants something from her. Even though it was the billing department's fault for not using my debit card on file to pay the 80$ fee for her to sign a paper for me for FMLA (and that's WITH insurance!) They blocked my number when I called too much, asking for the paperwork, and put me on indefinite hold if I called from another phone. This is coming from someone I had seen for years and always paid my bills, but everything fell apart the minute they didn't charge me correctly! She couldn't even remember anything about me, let alone what medications she had given me previously! I had to keep track of it all! Then, 7 months after not seeing or scheduling any appointments, as I am seen by a new doctor not from Front Street Clinic, I got an email stating that i was scheduled for an appointment in August! I had to call and cancel so I wouldn't be caught with a 200$ no-show fee for an appointment I never wanted! DO NOT GO HERE! read more

kind of sad it seems it's all about money and unfortunately there's no empathy or kindheartedness to help somebody in need. Although I understand business is business, I am unable to get the help I need, so I will continue to struggle. read more

After reading the report from front street my other (real) psychiatrist said they should be reported and should not be allowed by the state to practice. I don't want to deal with that so I'm just leaving this review. Going here is the worst thing you can do for your mental health. John Reynolds and Maria Naples are bad doctors. In addition, after listing all the (documented) examples of Dr. Reynolds malpractice, I was still told by the billing department that I would be sent to collections if I didn't pay because "he still performed the service." I don't know how someone would be able to deal with these scam artists fronting as a mental health clinic, even if they were mentally well. Please be kind to yourself and avoid them, and I wish you the best on your healing journey. read more

I tried front street 2 separate times. They were both a disaster. I saw Kim young-oak, her bedside manner was atrocious and condescending. I also saw Kimberly Patterson although only online. She also became upset with me, it was pretty obvious. I left their practice for good summer of 2023, I'm super happy with the person I found afterwards and I will never suggest this business to anyone and if I hear of anyone maybe trying them I'm suggesting NO! read more

My name is Jillian, and I am a current patient with Front Street Clinic. And as a patient I can honestly say it has been an absolute pleasure to be with this facility. My Dr. is Anna, and she is by far the most professional, courteous, attentive, and knowledgeable practitioner I have ever worked with. I trust her entirely to guide me towards my best self in so many important ways. Her pace during our meetings is perfect. She asks all the right questions, and she remembers even the small things that I tell her, which is very important to me. If I have questions, she has concise and easy to understand responses that actually help me. If I have concerns, she offers relatable responses that help ease my fears and anxiety. She definitely knows her stuff! Highly recommend! As far as the administrative staff, I have had nothing but good experiences with every. single. person! Literally, everyone in every dept of this facility has been nothing but kind, patient, efficient, and knowledgeable about whatever reason it is that I am calling them about. Some special name drops for me are Susan (handles medication questions/concerns and insurance requirements). Susan handles all of my medication and insurance questions in a timely manner. She is good about keeping me posted on updates, and she gets the job done quickly. Amanda and Austin (handle incoming phone calls and take messages for patients) are always so kind and patient with me even when I'm frazzled on the other end of the phone. Everyone is just such a good fit for me, and they are exactly what I'm looking for when it comes to amazing customer service and client support. I highly recommend Front Street Clinic. I am definitely giving credit where credit is due! Also, one more thing, when you read the negative reviews, please take into consideration a person's expectations as being reasonable. I read some of them and literally rolled my eyes so many times because they were that ridiculous! I chose this place AFTER reading the negative reviews, and I am so glad I did! Give them a try. You have nothing to lose. read more

I've been a patient for four years, I sought counties care after relocating to the PNW and settled on Front Street Clinic immediately. I've not been disappointed; starting out my journey with FSC I was apprehensive about starting care with a new provider; they listened and worked with me to make things even better than they were before. TMS (Transcranial Magnetic Stimulation) has given me my life back. I didn't even know about this option until December - I inquired about it with FSC and was pleasantly surprised to learn they participate in this! I cannot thank the FSC team enough for helping me get my life back. I've never been happier - and the solution was so simple - I wish I would've known this was a thing 10 years ago. Check into it. Seriously - it is worth it! read more

I completed the intake forms for my daughter in March and NEVER heard back from the office. After reading other reviews, guess I should have done my homework first! Difficult to find mental health help for kids. read more

I've been seeing a therapist at Front Street Clinic once per week for more than a year now. Each time I visit the clinic, the staff is friendly and helpful. Many of the front desk folks remember me by name. My therapist is never more than 10 mins late getting me in (this is common in the industry) and has only had to cancel once due to winter weather. In my visits, I only witnessed one event that I found interesting... a little white dog came running out from the back area barking like crazy. I'm not afraid of dogs, so it didn't startle me at all, but there was a child in the waiting room who became frightened and jumped up onto the leather couch. A woman (Dr. Kim I believe) came out and got the dog, but you can definitely tell who is boss in that relationship (the dog lol). I truly believe that animals of that caliber should not be off leash or around patients who are dealing with mental and emotional issues or disorders. That's probably the only negative I can give this clinic and it's fairly small. While others seem to have had bad experiences, I say give it a try for yourself and keep an open mind! read more

This is the second time around that Kim and or the office has completely ignored my prescription refill request. They didn't notify me or deny the refill, just ignored it. She told me I need to "stay more on top of it" when I'm due for a follow up. How about do your job and reach out to the patient. When I did see ARNP Kim she was only too happy to write me the new prescription and get me out of there. She talked about herself and her kids more than I talked. Finding a new provider.... read more

I have been a patient here for roughly 5 years. The receptionists are always really friendly, although incredibly busy. It can be difficult to get through the phone lines, but once you do, the staff is attentive to my questions and concerns. Its also nice having Jasmine back, she is almost always smiling. Anna Kielak is incredible at listening to me and has helped me to finally be at a good spot in my life. At one time I was running a few minutes late to my appointment due to getting caught behind a car accident. She was flexible in seeing me still and helping me destress from a difficult day. I have recently started seeing Kristen Bradley. I have only seen her twice so far, but I don't have any complaints. The office there is clean, and Kristen Bradley has been wonderful. Overall, my time here has been very pleasant. I have noticed a lot of positive changes over the last few months. read more

I want to give a shout out to the office and team at Front Street Clinic. My experience with mental health offices has not always been good or very supportive. I have had nothing but quality service with this office. Susan at the front desk I feel like we are family. She is kind hearted and has a friendly warm tone. I have worked in customer service in different types of positions and I know good customer service from bad and I Just wanted to send my appreciation for everyone at the office. Thanks for always be a a helping hand and taking good care of me. I'm grateful for everyone there. read more

As a whole, this organization is very negligent and possibly a huge liability to anyone who needs medication. I had an appointment on 12/1/21 and expressed concerns that one of my medications isn't working for me due to it be a extended release sedative drug and by the time I wake up no matter the amount of sleep I get I nod off while I'm driving to my job. So my dr. and I agreed to change the dose and start a quick release to try and combat this issue. It's now 16 days later and I still have not received my new prescription. I have called three times in the last week about this issue and every time I get told that they will talk with my dr to figure what's happening then get told I'll receive a call with in an hour and a half. I never get a call back and nothing changes between conversations. So save yourself the headache and frustration and find a good reputable psychiatrist. read more

I should have paid attention to the bad reviews, if I could give zero stars I would. Front Street Clinic ONLY CARES ABOUT MONEY- way more than they care about their patients. I spent weeks before my intake talking to Front Street billing department (as well as my insurance). Front Street assured me that the initial appointment would be no more than $40. So, when I was charged HUNDREDS instead, I assumed it was a mistake and asked for help. They did absolutely nothing, saying they were "sorry I was misquoted" but could not do anything. So now on top of the depression that I will NOT be treating at Front Street, I also have a nice big chunk or dept as well. Trust me, find another clinic that actually cares about their patients. read more

I would not recommend this clinic to anyone. Dr. Hiltz was excellent but after his retirement the quality declined. I was bounced between providers, some okay, some not so good. Apparently each provider is independent of the others. An appointment made by me five months in advance was cancelled the day before with no explanation. Front office staff are not doing their providers any good. They're goofy and less than polite. read more

Amanda Fosgate, at the front desk is AMAZING! She is so kind and helpful. Her tone is so calming when all I want to do is rip my hair out at times. She's truly amazing and front Street Clinic is lucky to have her. read more

I have been on over 12 medications battling MDD and PTSD. I either not responded or reacted negativly. When does the doctor know when to stop? Apparently they want to keep changing meds and totally ruining my life. Money must be the attraction to those that are suffering. read more

Dr. Antone Pryor helped my sister be able to open up and feel comfortable talking to a therapist. He took the time and was considerate to her feelings. It was difficult finding a facility that does psych evals and they were able to get her in soon. I am thankful she can now be able to take the next step in finding proper treatment. read more

I saw Dr. Hiltz several years ago. He over prescribes medications (I still have a scar on one eyebrow from passing out on a table due to the cocktail of high dose meds he placed me on). He is also cold, rude, and uncaring. I waited several years to post this review as I initially thought it would be overreacting to my personal dislike of the man. However, time and a new friendly psychiatrist who believes in a healthy lifestyle in combination with meds has made me realize just how much of a jerkish drug-pusher he truly was and I felt obligated to leave a review/warning. In summary: only visit this place if you would like to be prescribed anti-psycotics for adhd and social anxiety (better treated with only adhd medication and breathing exercises to avoid panic attacks!). My overall experience at Front Street was so horrible that it (no exaggeration) made me distrustful of mental health professionals for years. read more

I have a serious complaint against this business's discriminatory hiring practice. In replying to the job posting they advertised, I inquired if they offer health benefits. The person in charge, Kim, inadvertently sent an email to both me and some Ben, who I'm assuming is the owner, advising him not to reply to my email because it's unprofessional????? There was nothing unprofessional in my email. As a prospective employee, I have a right to inquire about terms before applying for the position. I will be launching a formal complaint. read more

I wish there was a negative stars! My 16 year old daughter needed someone to help manage medications to help her with depression and anxiety. We asked our insurance company for approval of an out of network LOCAL provider and we were referred here. They scheduled my daughter with a telehealth nurse practitioner in Arizona by the name of Jeneane M Keller (520)-202-1960 has been all but helpful. Her attitude and demeaner didn't allow for my daughter to connect or feel comfortable with her. To put it bluntly she was rude as #ell. We opted to get a genetic test done to see if her medications were optimum for her or if she should change them. My daughters last appointment was right after school and she was late signing onto the app so the provider didn't wait online even though we had to pay for the appointment anyway being charged a no-show! I wouldn't even have minded paying for the no show if they were half ways decent about the situation. We called Front Street Clinic back and asked if she could see another provider but their intake coordinator was super rude and said she can't see anyone else and they won't change her provider. Now we have paid for a genetic test that we STILL haven't gotten the results for and we had to pay for the no-show fee as well. They are holding the genetic results hostage and won't give them to us or talk to us until we agree to schedule another appointment 3-4 weeks out with the same rude nurse practitioner Jeneane M Keller! Considering medications take weeks if not longer to wean off and change you would think they could provide us some results indicating if she is on the right medications. Nice how they don't seem to care about the mental health fragility of my daughter and how time is critical for getting the correct medications for her. How can you sleep at night knowing you aren't helping patients that really need it in our community. Especially a child! If you care about yourself or your child then DON'T go to Front Street Clinic. read more

Been coming here for five years started seeing Kim YoungOak to help with depression and anxiety issues. She's a great psychiatrist straight to the point! when I needed late evening appointments or needed in during one of my low periods she always got me in on a time that worked for me which helped cause if I had any obstacles I wasn't gonna seek any help. If anyone is wanting help I'd recommend front street clinic. The staff are always busy but helpful and seem to be understanding. read more

I went here about 2 1/2 years ago did not like the other lady that practices there, but I absolutely adore her and recommend Ana. Don't go to any psych until you meet them first. read more

I worked with Elaine H and now with Dr.Kim but both are absolutely wonderful. They listen, make changes as needed, and help me as new concerns arise. The front desk staff are helpful and polite and go above and beyond. Ben helps make my life 100x easier with prior auths and just waiting in the waiting room. I love going to this facility and will continue to come as I continue on my journey of mental wellness. read more

**Updated Review because Elaine didnt like MY brutally honest view on her or the clinic so she stooped kind of low and called my husband's chain of command at the Navy base and got petty/whiny. Just got the ok from my attorney to  repost with these edits. Here go googlers!  This is MY own personal experience and opinion. Take what you want from my review of Elaine H at Front Street Clinic in Sliverdale. The staff never called me to inform me that she called out sick again like last week and the week before that. I needed SSI/ EFM (legal docs/navy docs) paperwork done and she took over a month or so to only get the EFM paper work back to me. She actually had my husband and I sit for over 3 hours for her to fill out 3 papers for me the day we picked them up. As for the SSI letter although she wrote my disability and verified my diagnosis on my efm paperwork she chose not to write me a letter for social security and told me day before my hearing. Best bet if you do try the clinic, and you're looking for legal docs you should be prepared  to have her subpoena in time for your hearings or deadlines. The actual clinic has two locations and from what I experienced they often got the two offices mixed up so i felt like the staff pinballed me around until I felt defeated enough to just give up on trying to schedule and check in on my paperwork. My mental health is delicate... Dr. Elaine H and clinic has been a direct result of my most current suicide attempt, and  multiple breakdowns this week including one at her office. Shes solely has discouraged me from wanting to seek further help. I've emailed and I've called, ive even had my husband take days off to come with me but that office is one big toxic mess. As a mentally ill military spouse, I would not recommend this office or elaine. I wouldn't come here for help even if it was free. Meg and Ben are some of the front desk assistants I've had to deal with there. Ben gave the new assistant julie or Samantha the ok to send cops to my house but then failed to notify my husband or dr Elaine of it. In my hard opinion neither of them know how to appropriately handle the ill/disabled. I went in a week before telling elaine I was in a heavy suicidal state and she just sent me on my way. I've personally have been verbally assaulted by meg but if you do go there for help dont let her use her weight to intimated you. She only moves to open and close the windows. From what I went thru none of them know their roles in their workplace and are very unorganized. I have few video taped interactions with meg to prove how nasty their employees are "when they are off the clock" as she put it.  VIDEO IS POSTED ON YOUTUBE. read more

Don't waste your time or money. They will only let you know what they WON'T do for you. Ridiculous and want my $250 back bc they did NOTHING! read more

" Therapy is just one phone call away with Front Street Clinic." False advertising. As an established patient I have tried for nearly a month to get in touch with Amber, the intake coordinator. I only got one phone call from her with a generic call me back message. I tried multiple times, put on terminal hold multiple times. I needed to establish with a new provider due to my work schedule conflicting with my previous provider. The intake, establishing care and scheduling is completely archaic and frustrating. The staff leave it to the patient to follow up on phone calls, the staff does not care enough to get back to their patients. There is constant cancelation of appointments with established providers, then they won't fill the prescription because, " I've not seen the patient since last fall." I had to remind them that they canceled on me!! This clinic is highly dysfunctional and doesn't care enough. Go somewhere else! read more

If I could give the business negative stars, I absolutely would. In March I had an appointment with Dr. Hiltz to begin treatment for bipolar type II. After completing several pages of paperwork designed to "screen" prospective patients and make sure they were a good fit for his practice, I was given the go ahead to make an appointment. Once in the office he began to ask me rapid questions about my mental health and past traumas, giving me little time to think. I was not allowed to ask questions about this process, as he was "trying to be efficient." After half an hour he told me to leave his office because I was a "waste of his time." I left in tears, and he knowingly sent a suicidal patient out without any sort of aid. I almost strangled myself with the seatbelt of my car in the parking lot, but ultimately decided to not let him have the last laugh. The only good thing about the whole experience was that the clinic didn't bill me for the ordeal. read more

Dr.Hiltz and his partner Kim Young Oak, ARNP, are QUACKS and only in the business for money! My son had seen Dr.Hiltz two years ago and started having some issues and wanted to make an appt. with him.To see him again on the first visit was going to be 475.00, he has no insurance. So he made an appt. with Kim Young Oak, ARNP, her cash price is 250.00 even though in the recent past my son had seen both doctors. She told him that she thought his mental state was worse that having CANCER and he will never be 100 percent! What a thing to say to a patient. I am reporting her to the medical board,hopefully she looses her license. Go anywhere........ STAY AWAY FORM THIS HELLISH PLACE! Also Dr.Kim has a dog that follows her around and she had to leave our session to take the dog out to pee. I don't pay people 250.00 dollars for her to tend to her dog! I AM SURE MERYL M. ARE CLOSE FRIENDS with Kim. read more

I'm shocked by the negative reviews below, I have never had anything less than an incredibly rewarding experience in the past 15 years that I've been going to Front Street Clinic. I'd also like to emphasis that one poor experience with a specific provider should not reflect on the multiple providers that work at this clinic. Front Street Clinic is a beautiful office in a great location. They have a friendly front office staff and are always willing to help those that want to be helped. Can service be expensive? Of course, this is America, ALL healthcare is expensive, but I'm certain they are willing to work with you. Will you always connect with the first practitioner you meet with? No, of course not, you have to find a doctor or therapist who you relate to, and sometimes that takes a few tries. I know more than a dozen people of varying ages, 13-65, that have seen both Dr. Tony Pryor and Kim Young-Oak over the past 20 years, all are very satisfied and better for their experience at Front Street Clinic. I highly recommend Front Street Clinic and will always turn to them when I find the need in life. read more

This office was great for helping both of my kids. I have no regrets. Ms. Kim would see them back to back which saved me a little more time.

The one time I tried therapy and the whole experience was terrible. Dr. Maria Naples doesn't listen, is condescending, undermining, and just flat out rude. Don't let that "sweet" tone fool you. She's judgmental and doesn't create a welcoming environment. I tried to tell her the medication I was on was making me sick. She didn't care. I tried to tell her one of the medications I was on wouldn't let me breast feed my baby. She didn't care. She called me a liar and dropped me as a patient because I raised these concerns with her. I am bipolar and I have add. She didn't believe I had add even though the tests and another EXPERT add therapist at the practice told her I did. She basically said I was just trying to get drugs. She is THE WORST. I should've dropped her as a therapist ages ago. I'm done with her and I'm done with this practice. Go somewhere else. It's not worth it. read more

I was so impressed in the beginning they get you in quick and were really nice and easy to work with. This during covid. After initial appointment medication started provider even adjusted immediately when called. Suddenly i am virtually unable to log in provider immediately drops me. Then office staff rude, difficult to work with, unprofessional and not even willing to discuss this over one appointment. they said connect me to different psychiatrist then nothing, not returning calls. no med refills so suffering side effects. REALLY DISAPPOINTED AND DURING THIS PANDEMIC.... read more

I started seeing Kim in February. At that time, I was planning on moving back to Utah in a month or so to commit suicide. You just have no idea how serious something like bipolar disorder really is until you've experienced it yourself. I had previously been to a handful of psychiatrists and ARNP's, and just about all of them couldn't wait to get me out of their office with a prescription. They never really listened, rather they put me into a very general category. Going to Kim was very very different. She spent time with me and my wife. She LISTENED! which is so important. Too many health professionals stop paying attention to the details of their clients because they become complacent and numb to the very reasons they started doing what they are doing. Long story short, Kim was able to give me the right prescription on our first visit, and my life changed within two weeks. I have since started a studio, and we have a show called, "A Life and a Story," which highlights, above all else, social awareness issues (mental illness being the first segment). I only bring that up to underscore that I am not just managing my life, I am thriving; and I have Kim's expertise and humanity to thank for it. Adam Lennon SeaTreadStudios.com gethuman@seatreadstudios.com facebook.com/SeaTread read more