My Aunt, Carol spent 12 weeks at Northwoods in hospice care. I wanted to take the opportunity to…read moreexpress my deep appreciation for the staff, and the quality care they provided during her stay. From the Doctor's and PA's, to the Nurses and Aid's, to the front desk staff and Housekeepers, everyone we interacted with was caring and responsive to every need. A hospice journey is never easy, but Northwoods made it as easy as possible for all concerned, especially Carol. I specifically want to call out Steve, Alex, and Kiki for the outstanding work they did. Being an aid for someone who can no longer care for themself has got to be one of the toughest jobs in the world. The dignity, respect, and skill they showed Carol was truly noticed and appreciated. R/ Kevin

New, and tried to call to ask if my loved one made it in from the H. NO ONE ANSWERED the phones…read moreeither time, evening or morning. My mind started to worry that there had been a building emergency. Being out of touch with my loved one, not knowing how he was doing, made me feel that he was ISOLATED from family and that he could be as worried as I was for his own safety. Guy at desk was filling in and did not seem to care, but other staff saw my missed calls and explained they needed to tell the fill-ins to answer the phones???? I want to get Loved One out ASAP. - not getting comfortable

When I turned 65 I was told that I could no longer use Navy Hospital Bremerton due to active duty…read morepersonnel requiring medical attention. I was told to seek a civilian doctor. After quite a bit of searching and a suggestion from a patient I decided to try Dr. Brad Frandsen. I am now 78 and Dr Frandsen has been my family doctor for 13 years. He listens to all my medical concerns and takes the appropriate action to correct my problem. This man is awesome and I trust him with all my medical needs.

Well she really doesn't care! Sent me a dismissal letter! Instead of being professional and…read morepersonally contacting me! Said my care was beyond their scope... That's a laugh I'm type 2 diabetic with the usual suspects. To have that lack of professionalism is truly astounding. That clinic has no insurance dept and blame games were played all along with a referral for me between her office and Rayus Radiology. It took ME to find out what had happened. And then more blame games. I have never ever seen a clinicians own staff member "Amy" be in charge of actual referrals. She was the nurse,!!! And I wasn't wrong about Melissa Harwood's attitude on my first and only visit. Don't bother with this clinic! And to add they fancy themselves somewhat concierge Drs by which you pay a yearly fee to join. This you would think the standard by which they conduct business and communicate with patients would be much higher. Bushleague to say the least!

Kitsap Physical Therapy in East Bremerton helped me with a work related injury involving my left…read moreelbow. I had torn ligaments in it that required surgery for which I had replaced with donor tissue in July 2025. I was impressed with their professionalism and friendly demeanor that made the process to relearn the use of my elbow calm and comfortable. I recently completed my time in their clinic this October with their seal of approval lol. I am now on my way to the next phase of my recovery on getting used to lifting weighted things on my own with current work limitations in place (until possibly December 2025 or later depending on my doctors approval). I can pretty much bend elbow normally as of Oct. 2025 so that's a goal met, and I can pick light weight things up without any major discomfort, but like with anything, it will take time and patience to continue strengthening my elbow before moving on to heavier, more physically demanding things I was able to do before. I want to thank everyone there who helped me out. You all helped provide that extra positive energy in the healing process. I will miss working with you all. I highly recommend to anyone who needs Physical therapy in their life to seek this place out.

Very happy with services. Recovering from major back surgery, and these folks made a significant…read moredifference in permanent function. I've had PT many times before. This clinic is top notch.

*****STAY AWAY***** If you raise concerns regarding their…read morequality of care or billing practices, you'll be sent elsewhere and no responsibility for their mistakes will be taken on their part. Not only did they send us to the wrong specialist for my infant daughter's feeding issues/lip tie(The specialist didn't see infants) causing her to suffer needlessly for months more than she needed to while we found someone to help her- they then charged us the wrong co-pay amount and came back at us months later to try and get the rest because they made a mistake. That was after taking our insurance card, entering it into their system, and telling us everything was good. I won't even get into the mistakes they made with my son...

Worst billing department I have ever seen. They send 75 bills with random amounts on them. Fight…read moreinsurance and if you call to figure it out they talk to you like your stupid and have no answers. I have been dealing with it for six months and have paid many of the bills at least twice. Most in random amounts like 15.01 or 2.45 for a total. Like I said. Ask what it is and why one visit ends up with a stream of bills for six months for service that is at best lacking. Never again. I'll go to Tacoma.

He has many different forms of therapy. Very willing to work with you. If one doesn't work, there's…read morealways something else you can try.

I am so grateful to the therapists at Bremerton Physical Therapy. Baylee diagnosed my issues and…read moreso began 3 months of treatment to help me regain my health. I am so impressed with this smaller clinic. The office staff is very kind and accommodating. The staff are knowledgeable and industrious and made my progress and recovery possible. I would give the more stars if I could!

I'm surprised to see a negative review for Pacifica and even more surprised by the context, which…read moreis the complete opposite of everything I've experienced in over 3 years of care with this team. They are ALWAYS available, whether by phone, video call, or in-person visits. I have seen all of the providers and can't say enough good things about each of them. The office staff has been fantastic - all calls and questions are answered, and the follow-up is thorough. I love the addition of dogs in the office - what a perfect buffer to an otherwise potentially anxiety-inducing experience. This is a very personal experience, unlike any other I have had in the past. I cannot recommend this practice enough - if you are lucky enough to grab a spot!

I loved my doctor and her starting this business several years ago. I supported her when she…read morestarted out moving from the doctors clinic to what seemed like an amazing new clinic. She told me she shouldn't tell me about it but she basically stole me from normal healthcare. I liked her. She was smart and capable. The sad news is every time i went to the new clinic and I arrived for an appointment it was new staff. They were always rude. This should've been a red flag since I had appointments 5 times or more a year. I was told when the clinic started there would be video calls and care from afar and paying this monthly fee on top of the doctor visit fee would be worth it. Unfortunately it never was. Only during Covid did the video calls happen and half the time the Dr never showed for the appointment. I did appreciate that before they expanded my needs were met when my Dr was out of the office. Fast forward to POST COVID. More new staff and a new office on Bainbridge. You'd think quality of care was going to be better...wrong. More new front office staff. Staff that hung up on me after I heard champagne pop and laughing in the background. I questioned them on if they were having a party. They hung up on me. I was in a medical emergency and got hung up on. And I pay a monthly fee to ensure said care. I barely heard from my doctor since post Covid. The staff is rude and unhelpful. They cancelled my appointment 3 times and I received a letter stating my doctor was terminating our medical relationship. I'm fine with this as I've had to take entire days off to make their appointments to then just have them cancelled. They have dogs in the office and at first I thought oh good I can take my dog to my appointment to have the doctors dog try to attack my dog. Bottom line is dogs in a medical environment isn't okay. I wish it was. But it's not. Yet the dog is still there. It's sad to see a good physician become what they are now. Staff won't support as promised, appointments cancelled last minute and with 5 other doctors I was hung up on when I had a medical emergency. We'll see if they stop my charges of the "monthly fee" to get no care on 1/1. I hate having to fight for good care. I liked my doctor. But her staff.... And the inability to take care of someone seems a high price to pay without actual care.

I am a 61 year old in relatively great health, although have back issues and a successful kidney…read moretransplant in 2018. I do not have high blood pressure or cholesterol. I filled out the 20 page documentation to be seen by the Physician Assistant - waited a few days and received a cold voicemail from the front desk stating that because of my health, the PA would not accept me as a new patient, although their website offered as this provider being the only one who was accepting patients over 5. If you need care, stay away from this clinic. I didn't realize providers who accepted new patients screened out those whom they took an oath to help.

Great physicians and support staff . 20 plus year patient. And they run on-time without me feeling…read morerushed.

Very shady billing practices. They quoted me a price before my daughter's procedure, assuring me it…read morewas the total price after insurance covers their share. That informed my decision to use them. After the procedure I then get bills from two different entities. Phone calls to the surgery center afterwards blamed me for not understanding how the process works. I contacted two different surgery centers (located in Seattle and Bellevue) who provide similar services and they told me their offices do not do that, they bill together and give the price up front. One was very critical of the setup with the Surgery Center of Silverdale and they knew who I was talking about just based on hearing my experience. Strong recommend to find a different provider, but if you do use them, get any quotes in writing and have them confirm IN WRITING that they won't spring extra costs on you.

because I'm a "hard stick" I have a port and wanted to make sure that would not be a problem for my…read moreupcoming procedure. The anastehologist (?) I talked to at this facility was very curt, said "it's our policy not to do ports". I explained I would get my port accessed at the hospital prior to my procedure. He replied im not here to argue with you, we don't do ports. I said it doesn't sound like you do much for patient convenience or safety either. he said "I don't have time to argue with you and walked away. fortunately I was able to reschedule at the hospital where I was treated with respect and dignity.