I don't like writing negative reviews but I feel this situation is warranted. I inquired about a…read moreTransit Van that was posted on Monday , 5/4 . Scott was friendly , went and took pics and such and sent them over. It was later in the day (Unit just arrived, never hit shop or the cleanup which I was perfectly fine with ) Said we could come first thing in the morning 5/5. Even texted later stating we were coming up first thing. Scott said to find Ian , his sales manager as he wasn't going to be there. I said that's Fine. About 20 mins prior to arrival , I got a text stating " Hi Joe! My name is Ian. I'm jumping into this existing thread because Scott is off on Tuesdays. The Transit Is available. Its had a lot of attention since yesterday. It is in the shop today and then will go to the recon department. If you are interested in this van, I would definitely suggest coming to see it as soon as you can. Even if its not ready through the shop, if you wanted you could always put a deposit on it. I forsee this one selling before it actually makes it through the lot" ...
I was only 20 mins out in my 3 hour total drive, no problem. I get there, unpack my family. Go in and find Ian, he said It is available. We can show you in the shop. Took us to the shop and looked , talked with my wife, I had cash , checkbook, everything I was to need. But I could tell he was hesitant , so I said what's wrong ? He said , "Well , I cant really sell it to you right now. The Director is now interested in it and I cant get ahold of him ( he was looking at his phone ) I said, OK..., but you just said it was available. He said look , I'll keep trying him and will let you know today. I still wanted to try to do business but I was so confused and what I just went through to get there (I work 60 hours a week in my day job and I run a business with multiple children) So he said he would let me know. We were forced to pack up, didn't hear anything for a several hours after getting home, so I text and said , Any news? He said yes, he thinks he wants it. He wont be able to make it in until the following day or after to say for sure he wants it but I'll let you know then. So I responded back, I don't understand. I have everything ready , he cant come for days to even look but this "Director" Can just step in and take away from a customer that Is willing and ready and was already there after you kept telling me it was available? I tried to call in and talk to anyone higher, but was un successful. A salesman named Jefferey answered, half chuckled and said "Well, When the Director says something , its just how it goes ".... No . This was handled so poorly. Saddest part is I have 5 daughters and my oldest is 16 & driving now and I was looking for a dealership to do business with that I could also buy her first car and the rest up and coming. I Just don't understand how a portrayed "Family Run Dealership" can just treat my "Family" as if we are trash after a Director steps in and magically takes it, yet he cant make it to his employment until days later to actually see it. I would advise to deal elsewhere, especially if you have to travel any long distance to look at a vehicle. Your Family and your time isn't worth anything to them. Even reached out to the owner asking if this is normal or not, however got no response. I've never been treated so poorly in an attempted transaction at a dealership in my life, especially with the thought of buying multiple vehicles. Deal Elsewhere.