App was not working when I arrived at airport and they wanted to charge $25 to print my boarding pass $79 for one carry on No WiFi and NO charging ports Common Menu items were not available Rude boarding agent In-flight Credit card sales pitch is tacky Flight attendants absolutely wonderful. Super nice read more

Horrible service from boarding agents on flight f9 4689 Thursday 12:15 pm boarding time , Agents were harassing guests with luggage sizes and laughing behind their backs making them pay for luggage's that seemed perfectly fine Completely unprofessional! Not only were they mocking, they're attitude when asked for their names was horrendous Horrible customer service from both the older lady ( Indian ) checking guest in As well as attending supervisor ( black lady) Again they refused to give a name after asking nicely multiple times read more

Terrible experience from start to finish. While I understand weather can cause delays, we were not informed our flight was delayed (by over an hour) until just 5 minutes before the original departure time - leaving passengers completely in the dark and with no time to plan accordingly. The flight was ultimately pushed 2.5 hours (3:30 PM to 6:00 PM), and the gate was moved twice on top of that, causing unnecessary confusion and scrambling. To make matters worse, the boarding process was a disaster. I was accused of having an oversized personal item -a bag I have used hundreds of times across multiple airlines, including Frontier, without a single issue. I waited in line, placed my bag in the sizer, and it fit perfectly. I was then sent back into the line and told I needed a staff member to verify it. Well, there was no staff member stationed at the sizer and no clear process in place. I placed my bag in the sizer again and had to call out asking if anyone could come verify so I could simply board my flight. And I wasn't the only one. The gate agent had multiple passengers go through this same unnecessary ordeal. What makes this even more frustrating is the contrast with my return flight out of Ontario, CA. That crew was kind, professional, and never once questioned my bag, which was the exact same bag. I also received timely notifications whenever flight changes occurred, making for a completely stress-free experience. Weather is out of anyone's control, but the lack of timely communication, the repeated gate changes, and the disorganized, accusatory boarding process in Dallas absolutely are. This was one of the most frustrating travel experiences I've had. Frontier is clearly capable of doing better. I just wish that had been the standard from the start. read more

Frontier is the worst Airlines you can use. Im surprised spirit Airlines shut down and frontier is still in business. Our flight was delayed 4 TIMES! the A/C in the plane didnt work, bathrooms smelled like shit, staff had no idea what was going on and the pilot seemed confused. Worst expierence I have ever had flying. I will never use you again Frontier. They didnt even accommodate us for drinks or anything. We were still told we had to pay $5 for a fucking can of soda! Frontier you are the most unreliable source of transportation. Everyone who is reading this please consider using a Hot Air Balloon before going through them. read more

Once again, like all the other Frontier Air reviews, this is the WORST Airline, a Spirit Air on steroids. First, , this is the ONLY airline that REQUIRES you to download their app in order to check in for your flight. No other airline requires this & Id believe this violates FAA regs. And download the app is torture! The alternative is to check in at airport and pay $$ to do so. Next, at DFW, the Frontier personnel at gates are THIRD PARTYcontract employees, not Frontier employees, so they treat passgrs like dirt and are ex rude. I heard and now believe that these contract personnel earn $ they collect by causing passgrs carrying a " personal item " to step aside and pay extra $ for small carry- on personal items. i watched this for 3 hours awaiting my 3 x delayed flight to LAX. Absolute chaos by rude not- caring 3rd party contract workers at the gate read more

I'd heard Frontier has questionable business practices. My lucky finally ran out and I was stranded without explanation at Dallas/Ft. Worth at 10:30 PM with no explanation. The next flight was in 52 hours... Consumer protections should exist for a situation like this, but I found no clear path recourse. It's hard to "get refunded" because their business model is centered around "all you can fly" passes. Ultimately, I had to book a last minute ticket on another airline - we needed any savings that I might've been realizing from getting the "Go Wild" pass. Unfortunately, after this costly and detrimental experience has left me in a position where I can never trust Frontier again with my travel plans. It's unethical to strand people like this in any situation -- but the worst part is that they are so unhelpful and profiting all along the way. I'd love to know a way to file an official report against Frontier as it boils down to a matter of consumer protections. I would recommend that everyone avoid frontier as it does seem like overtime they've become increasingly more bold in their choices to cut costs and maximize profits. They've lost me as a customer for life! read more

Frontier - "On time" --- mysteriously canceled - Airlines Near Me - DFW Airport, Texas

I think it horrible that they take advantage of people with fees at the gate when you know that they will have to pay in order to go on planned trip- we were told the measurements for my sons backpack and it was 18x14 less than 35 pounds and it didn't fit and was charged 100 at the gate- even a more reasonable price but to change 100 for a backpack was ridiculous- and after seeing the reviews- I see they don't care about what the customer think and think that's so sad- I personally will never use this airline read more

I'm giving zero stars as this airline is the next Spirit Airlines. First I couldn't do my per-check in for my flight. Then when I got there and tried to print out my ticket and boarding pass, the kiosk machine wouldn't let me. I had to do it through a ticket agent who charged me $25.00. On top of the $79.00 luggage fee. When I got to my destination in Las Vega, NV I opened up my suit to find that their ground crew must have thrown my suitcase into the plane. My shower body wash had opened up and gotten on my clothe, the liner of my suitcase, even through to the other side of the pocket it was as in. I tried to file a claim, but they told me that there's nothing that they can do. I don't recommend flying with ever. They even charge you for snacks in the plane. They will end up just like Spirit Airlines. I don't reco flying with this airline. read more

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You think you are get an inexpensive flight but one you pay for your carryon. If your purchase is bigger than a wallet prepare to pay $100 at the gate. They do not have one set price for checked or carryon luggage. This is My last Frontier flight read more

I didn't like how Frontier changed my flight and gave me very undesirable options. It costs me a lot. I don't appreciate that. However, the flight, agents, pilot, flight attendants were very nice and the actual flight was one of the smoothest I've been on. I was able to switch seats and relax and lay down because our flight wasn't packed at all. I hear such bad things about this particular airline. It was my first time flying with them. I may reconsider because I had a decent experience besides the horrible options when they changed my flight with no valid explanation. read more

Frontier - Enjoyed not having to sit next to anyone. Very relaxing - Airlines Near Me - DFW Airport, Texas

This was an awful experience. My sister booked my flight over a month ago. My flight home was set for mid day. I get a text from frontier at around 10:30am saying my flight is cancelled with no explanation. I frantically try to call frontier can't get through to them. Try their texting app. Took me almost an hour to get help on there. They credited me for my original ticket which was I believe $128 since I booked it almost a month ago. They said I have to pay the difference for the new ticket day, which is naturally astronomical pricing. I had to pay $150 difference for my new ticket. I'd understand if I canceled or missed my flight BUT frontier canceled my flight day of! What kind of racket is that? Cancelling the flight day of with NO explanation and I have to pay for it ?? I am furious. They're definitely running a racket -canceling flights and making you pay day of pricing. Buyer beware - they also charge for everything little thing. My sister straight up missed her flight for American Airlines and they just put her on a new flight - no hassle no extra charges. DON'T BOOK WITH FRONTIER read more

Everything prices,customer service hidden fees they left us stranded at Dallas airport and claimed we were late for our flight then wanted us to pay for a new flight read more

Service here in DFW flying out was horrible at the ticket counter the lady was rude while I was standing in the wheel chair lane for service was told I was in the wrong lane although I was waiting for wheel chair assistance she was very rude I waited 15 minutes or more and my WC never showed so I had to walk to my gate, but had great service in phoenix airport but this was my first time flying frontier and I pray I never have to fly with them again read more

I just renewed my GoWild pass & I am feeling scammed!! Last year's pass worked well for my frequent /flexible travel. However this season, I have not been able to book a flight ANYWHERE on ANY DAY Flights are clearly available until you click that you'll be using GoWild. Don't buy it!!! read more

Gets a really bad rap for some reason! Pay for bags & seats at time of booking (way ahead of time) and be realistic about your baggage (checked bags are limited to 40lbs). As long as your checked bag fits properly in the overhead bin and your personal item fits under the seat in front of you, no problems whatsoever. The gate agents were polite as were flight attendants and I had a comfortable flight from Dallas to LAX, watching downloaded movies on my iPad eating snacks I bought ahead of my flight. For the price, can't beat it!! Happy, easy experience for the 2nd time in a month. read more

Please do not be taken in by this deal. GoWild! Annual Pass $299 We purchased this for the 2024/2025 I have never seen such a sham of a deal. There were no direct flights. It was extremely difficult to use on the website. Any flights that we were interested in were a 12 to 24 hour timeframe with layovers and most of the flights leaving at midnight getting in the next afternoon. We were never able to use the pass. It was a waste of 600+ dollars read more

I have never been poorly treated by any business as I was this morning by the Frontier Airlines staff at the DFW airport in Dallas this morning. I was 5 minutes late to the departure gate because this Airline operates out of terminal E but had the departing gate at terminal D which implied that I parked my car, paid for all day parking at terminal E and then took the train to terminal D. Upon my arrival, I approached the customer service agents who condescendingly told me the gate was closed for the flight and right there in front of me, allowed two passengers who they claim were on standby in to board the plane. I again approached them to explain the reason for my 5 minutes lateness and was pretty much told to get the heck out their face and to go talk to a supervisor. Their supervisor's name is Kim and I am attaching a picture of the desk where I spoke with her this morning 6/16/25 to this review. As if the insult, mistreatment, and discrimination(clearly) from the two agents at Gate D/Flight F93022 was not enough, Kim spoke to me like she was reprimanding her child even though I politely explained my ordeal to her. She said they have to obligation to help their customers in a situation like this. As a well educated man, I know the intricacies of commercial law and contracts so I will hold myself accountable but on the other hand, Frontier made it uneasy to navigate their departing gate at the airport due to lack of sufficient information. Kim told me they were holding me to a certain standard and level of accountability which clearly was not applied to the other two customers they let in while basically rejecting me. She said I had to go book another flight and she could not help me in any way. WOW!!!!!!!! As someone whose work revolves around treating customers right even after a sale is made for continued retention and eventually, loyalty, I find it so appalling and am eternally disappointed in Frontier Airlines for fielding this cruel and irresponsible bigots as their "so-called agents". I have worked in the Airlines industry before and I will never allow a customer to be treated like this let alone talked to like a child. If this is how you all operate, then your business model is predatory in nature where paying customers are treated like crap while you prioritize other customers - and we are all supposed to be considered humans? Well, one was treated as an animal while others were accorded the respect due to humans. I have now spent over $500 to still get to Atlanta this morning because I have a good reason to be there. Seeing this is my second time trying Frontier, it unfortunately has turned out to by my last time as I will never ever consider the tiniest thought of patronizing your business. I will also tell everyone I know both personally and as far as on social media, my experience with you all. I will also seek legal advice to hold you all accountable. If you are reading this review, please do what's right for you and your family. Book other airlines that are practically more reputable. This is an emergency trip for me, hence the thought of getting on this airline. Very disappointed and disgusted at the thought of this experience and the employees who vicariously showed me what Frontier Airlines is all about. I considered signing up for your credit card the first time I got on your flight and even though, I am one out of maybe many customers that fly your airline, I won't be signing up. Somebody in your organization does not know the cost difference between getting a new customer and retaining an existing one - and that was evident today. VERY DISAPPOINTED!!! read more

Frontier - Kim, the supervisor who embarrassed me - Airlines Near Me - DFW Airport, Texas

Worst airline experience ever. Frontier is a scam with hidden fees for EVERYTHING - bags, seats, even basic help. When I missed my flight, they couldn't have cared less. Zero customer service, zero compassion. Their "cheap fares" are a joke once you add up all the surprise charges. I'll never fly Frontier again, and I'd tell anyone to spend a little more on an airline that actually treats passengers like people. Customer service is non existent. read more

Frontier - There's nothing to select. - Airlines Near Me - DFW Airport, Texas

dfw/frontier -absolute worst customer service is horrifying. slow and a dont care attitude their tone in communication says f!@#k u! this whole location needs new people. i requested a supervisor she says which one there are mant of them! then alex a mgr comes out and support his colleague behavior. i was able to print my bag tag under 4hrs before flight departure and not able to drop bag. this is a security issue/faa will hear about this. read more

If I could have given them negative numbers I would have!!! This has to be the worst customer service airlines ever...they cancelled my flight and when I was trying to get information from the gate agent she literally told me, "go fuck yourself!" I then tried to make a complaint and the supervisor was just as rude...worst I have ever been treated!!! Do not recommend at all!!! read more

Frontier Airlines - Seeking Assistance for Theft From Checked Bag I'm hoping someone from Frontier Airlines can help me. On December 8, I flew LAX DFW and checked a bag containing a factory-sealed bottle of custom tequila I brought back from Mexico. When I got home, the bottle's tamper-proof seal had been cut open, and about 75% of the contents were gone. This was not leakage or damage -- the seal was deliberately cut. I reported this immediately, but my claim was denied with a generic response that "alcohol is restricted," even though this was a theft/pilferage incident, not a damaged alcohol claim. I attempted to escalate through chat, but the conversation was closed without an investigation. I now have a DOT complaint and TSA inquiry open, but I'm hoping Frontier will take this seriously and assist directly. Who can I speak with to review this properly? Case ID: DFWF921621501 Thank you -- I appreciate any help from someone who can look into this. read more

Hope you like being treated terribly by the front desk staff AND likely being late for your flight despite showing nearly 2 hours early to departure. Never ever fly Frontier, especially out of this terribly managed location. The $80 saved taking this company versus a better one was completely a waste of time and not worth it at all. read more

I'm on flight 3990 from DFW to Detroit. Such customer service. The app and was been down since last night making it frustrating to try again and again to get my boarding pass. The lady at the gate who printed my boarding pass was so mean-looking with a scowl. I did not feel welcomed at all. Next, on the flight, while boarding the young lady flight attendant was very, very rude to a Hispanic man on-board the flight. I now understood why Frontier has such low rating. Do you all train your people to be kind to customers???? read more

I arrived at my seat and immediately saw there was a problem. I attempted to not make a scene so I approached attendant 1 and politely asked if I could move seats if any were available once the doors closed. She initially told me to "wait and let's see if any were available" after she went and saw for herself the issue at hand. There was an overly obese man taking up two seats. To put it into perspective he could not put the arm rest down and he hid the unbuckled belt under his stomach. He was also aware and more vocal in asking attendant 3 if he could move because he also saw the issue. His seat 21A and partially mine, 21B, were taken up by him. It caused me to lean over into the gentleman's seat, to my right, in 21C. The word was passed to attendant 2 and she approached and said "the only way we could switch seats was if someone paid for the open seats." I know that was not true because on my flight proceeding, from MSP to Denver (on frontier also), there were several seat changes made at no cost since there was seat availability. One change I personally encountered was the flight attendant wanted space between her jump seat and the seat beside it. The crazy part about all this is directly across from us in 21D/21E, they were completely unoccupied. The lady had the row to herself and she told us that she didn't mind, but still there seat change carried no importance to any of the staff. So, I had to ride the flight to DFW basically putting all my weight on my right buttocks, and twisting to the right and hurting my left side so that we were not overlapping each other. As a disabled, combat veteran who has flown on several flights, the terrible customer service and horrible travel from Frontier is by far the worst flight experience I've ever had! read more

Frontier - The two open seats directly across from us that they would not allow one of us to switch to. - Airlines Near Me - DFW Airport, Texas

Flying with frontier was ok. I personally didn't come across any issues, the seats were super uncomfortable. Small delay that's about it,

DO NOT TRUST FRONTIER AIRLINES - THEY WILL SCAM YOU In May 2024, I was flying from DFW to LAX with Frontier Airlines. After boarding, we sat in the airplane for over 45 minutes with no activity. Eventually, they announced that the flight was overbooked and couldn't take off until the situation was resolved. I voluntarily gave up my seat under one condition: that I receive a full refund. However, it has been nine months, and Frontier has yet to issue my refund. Despite filing a dispute with my Bank of America credit card company, there has been no resolution. This experience has been extremely frustrating, and I would caution anyone against trusting Frontier Airlines. Their lack of professionalism and disregard for customer rights is unacceptable. read more

I boycotted this disaster years ago, however my company booked it last minute. Today's horror story -DFW All self kiosks and scales broken, over 100 passengers and only 2 very nice patient agents. Dropped my bag, got almost all the way to TSA when the app shut off. Rebooted and couldn't load my boarding pass pass, just kept getting error messages had to sprint back to check in to get paper pass. I cannot recommend AVOIDING this hot mess enough. 'Cheaper' ticket means nothing with all the extras they charge for read more

Zone one? Yeah everyone with a carryon is more like it. Always asking to check carryons. I paid for a carryall for a reason.... One to have all my stuff with me, buI two... so I don't have to go to baggage claim and wait another 20-30 minutes. It already takes forever to deplane and now I gotta go get my stuff after paying specifically for a carryon. I will say, some agents are nice and just want to help, those are rare. The others couldn't care less about anything, let alone helping you... which is kind of their job. I've never asked for a manager in my life. Even when there was a whole roach in my food, but this... this broke me. The manager came out and did not offer to do anything. It's not about the carryon, it's about the service, management and overall airline. read more

I had a flight two days ago at 10:51PM from DFW to SAN. It got delayed due to maintenance. We waited in the plane for a few hours and finally they told us it's cancelled because San Diego airway doesn't accept after 1AM. I had to reschedule due to work because they put the fight at 2PM. I rebooked it for today 9:45 Pm and now it's delayed to 12:33AM and I know it will be canceled but they told me they cannot do anything. I lost 3 days and a lot of commute and time. I'm now sitting at the gate just waiting for it to delay another 12 minutes so that I can rebook again. I'll try my best to not fly with them ever again. This has been an extremely frustrating and stressful experience. Wouldn't recommend to anyone. read more

Bad experience here even had a family emergency they still charge you for everything had no sympathy or care had to fly back early after a round trip ticket was paid for not to mention the Carry on luggage another story.was even there early and still missed my flight due too their customers service and the front desk .so had to pay for another airline for me and my son.Sons mother ended up in the hospital could not even get there asap without paying for another airline I can't stand frontier airlines.should be closed. read more

I pull up frontier Airlines on yelp to leave a review and am totally not surprised when I saw a one-star review. I flew them in April to DFW to San Deago and back. I paid extra for the exit row for more leg room. when I board the plane it's not the same lay out as the one displayed and was in 3 or 4 rows back cramped to where my knees were jammed into the metal of the seat in front of me. this is totally stealing money from their customers. I received a business card style paper from the airlines when I got off the plane. It says on the card, seeking a refund, go to this site and email them for refunds. I have three times; they say 7 to 10 business days response time. I have never received A correspondence from them. Will NEVER FLY THEM AGAIN, I WILL WALK FIRST! read more

Horrible. Don't know how to keep anything updated walked back and forth between gates with no way to know which gate we were suppose to be at. Any person we asked was rude as hell about it as well. read more

Hello.. is it my review you've been looking foooorrrrr? (In my best Lionel Ritchie voice). So here we go. Now first off, I know danged well this is my own fault. Frontier Air is like a dirty K Mart in the sky. Only airline worse is Spirit, and that is like comparing Alabama to Mississippi in lowest education score. Both suck equally. So I booked a flight back in March for my sons Vegas trip today, to help one of his friend celeb their birthday. So this is a first world situation, not the end of the world. But it still cost money, and was not a gimme, so we are allowed our expectations. Booked through Expedia.com. That was my second mistake. First was even thinking about taking a flight on Frontier. It is a flying dumpster with a porta potty. Kind of flight where you feel as if you might have to take the wheel so the pilot can vape weed. It is the kind of flight no one fights on, because everyone is ready to throw down, so no one does. They had the earliest am flights, so I booked them. on the 23rd, got an update from United, the trip back was via them, and had been changed. Okay. That is timely. But no changes from Frontier, So I checked. Sure enough, flight was changed to 10:45. Cutting it close, but still okay. Flash forward to last night, went in to check in. Confirmed for 10:45. Got to DFW in time at 8:45 am. Went to pull up a boarding pass and check a bag at the kiosk. Both Expedia and Frontiers online were glitching. I tried to get assistance from one of their employees from frontier, she was as useless as wings on a donkey. Useless to each person that stepped up to her. She was telling us all the same thing, well you can pay $25 for help with an agent. $25, to talk to a ticket agent, when their app wasn't working for anyone, and we we're all seeing the connection. Rip off. So I went to the counter, told them we needed out bag checked and a pass. She said the flight had been changed to around 11 pm. WTF? The day would be over, and he had no use for the trip if he missed the event. Stop here. I am on a rant and roll, no need you wasting time reading it. I appreciate you up to here, but the rest doesn't get any better, and you are a champion to make it this far. Save yourself. Stop reading here. / So you just had to ask for more? Okay then. I love ya for having heart. I paid $25 to ask a question, so tell me, when it the next available flight out I can pay for? She said 6pm. "but it is booked up". Um, lady, did you not hear me ask for next "Available flight"? Never mind the flight had now moved 3 times, without once being notified. Not once. She says for $99 I can get him on one at 12:05 pm. Um, less than intelligent copulator of the family matriarch.. I asked if you had any available flights. I did not ask for free, so you could have said yes, we have one at 12:05, and will charge you $99 for our mistake, plus $25 for wasting my time, and money. Paid it, took the kid to Wafflehouse since we have a delay. Frontier. Carpet on the flights look like they were ripped out of a trap house. In fact, I am sure in some cities, condemned buildings have better carpet. Musty. I think it is called frontier, because the planes remind you of when the west was first settled. Dusty wagon train feel about it. I wouldn't be shocked if they served beans over a campfire for the inflight snack. Think of the fart scene from the movie Blazing Saddles. My last time trusting a cut rate airlines. No, Delta and United are almost as bad, but at least they cost more. Hahahhaa.. I will stick with American from here on. With them, you get what you pay for. You can get the same rates or better if you use Costco, or your Citi Rewards Visa. Frontier. Yes, an ariline fit for a blind buffalo roaming the plains, not planes. I would sooner walk on a road paved with glass and poo, than book a flight on frontier, or have to approach their counter for help. Like the movie Soul Plane, but in real life. I am Black, so don't come at me with the BS. That was a good movie, but not good in reality for an actual arilines. Flintstones flew better with a basket strapped to the back of a Pterodactyl. Seems like the policy of the Frontier Airline is to bait and switch customers. Well they are master baiters. I hope they someday go out of business. A new company will buy out the planes, and do a better job. I hope everyone in the chain gets fired, and their kids forget how to read. I hope every cup of water they drink tastes like the frontier did back in 1836, of Buffalo dung and rodent scat. To all those doing their best in a bad company, I hope they are poached by a better airline so they can go on and be their best selves. They deserve way better, and I do not blame anyone working for a living, that are hamstrung, but those that go out of their way to deceive or abuse customers, buffalo dung, rodent scat. Not even the fresh variety, dusty. Peace y'all. read more

Aside from the great prize and delays The employees are very friendly! They are doing a great job! read more

First time flying Frontier. Horrible experience. You're unable to print your boarding pass from the little kiosk. They tell you that you have to check in online but when we tried to check in online we kept getting an error message on their terrible website and not even the frontier employee could figure out how to do it. We continued to get an error code. Then they said I would have to pay $25 to get my boarding pass from the desk since their website was broken. There was No line. It only Took 60 seconds to print, but apparently if any of the employees standing around with nothing to do are going to have to actually work at all (like print ONE boarding pass), they're gonna need another $25 for that effort. Every employee was rude and unhelpful. Clear that they hate their job. I fly every weekend, usually American, but decided to give Frontier a try...Will NOT Fly this airline again. Sticking with American Airlines . With American Airlines, you can print your boarding pass from the kiosk, or Check-In online, or ask one of the friendly and helpful employees to print it for you at the desk, and amazingly enough American Airlines won't charge you extra fees to do any of these things. Frontier airlines probably can't even imagine a simple and helpful process like that. read more

Worst customer service ever, as I already got of a plane going from SD to DFW and on to ATL being my final destination, this badge employee that act like she's is god of the luggage kingdom making stupid and unnecessary remarks and bad mouthing customer as myself and my wife go to make sure our carry on still fit in the desire flight container. And has the nerve to literally talk S#^%... about and my wife as we pass my her. Lucky that my wife told me to drop it. Because we would have to a come to Jesus meeting. Remember that is us the customer that pay for you salaries and remember it's all about customer service. It was my first and last time myself and my wife flies this horrible airlines. Never again If I could give no star I would because you guys don't even deserve to be in business. read more

What an upsetting morning. I must say Frontier(DFW) has a very bad customer system. I was so appalled on the fact that they talk to the customers like they are children and it is not ok. One thing there were approximately 16 passengers that made it to the gate before the doors closed. The flight on Oct. 6, 2025, departed at 6am and doors closed at 540a. I definitely understand the policy of the doors closing and it is what it is. But when all of the passenger went back to change the flight, 1 the representative at the frontier desk were all very rude. Individuals were being yelled at as if they had done something wrong and we were just rebooking. I am a black woman and most of the frontier workers were black women. It's sad to see how they were treating the individuals that were in the line. As for myself No, I wasn't disrespected at all, and the young lady that assisted me with my flight was very sweet and se was a young g white girl. As a black woman I appreciated that a lot because I was already frustrated and wanted to go home just like the others. No one deserves that type of treatment. If you are in a customer service position dealing with people, apart of your job duties are your character and how you treat others and if it's something that you can't do then you need to find a different place to work. We all get frustrated it's human nature but to treat people as if they are children is not ok at all. Yes, I did say something because I am not the type that can just sit and watch people be treated so poorly for no reason. Sorry we missed our flight even though take off wasn't until 6a and we got there at 540. Another thing, each and every one of us had to pay to rebook our flight. So basically I initially paid 260 to end up having to pay an additional 154. Sad sad times. read more

Worst airline ever kicked me off my flight because they over sold on tickets. Charged me extra for a checked bag that I already paid for. Please whatever you do do not fly frontier they are the worst scammers I've ever met read more

Worst airline EVER def book with other airlines. Plane doesn't even have a slot where u can plug in your phone. They can't communicate with you regarding if your plane is getting delayed. It's up to you to figure it out, nobody in the airline seems to be able to help out. They won't work with you, you'll have to book a whole flight if you ever missed it because of them (: fyi ur money and time is best used somewhere else (: read more

One more bad experience, and yet again, another bad review. This airline continues to confront customers, upset them, pull people from lines for their bags being too large when in fact, they have reduced the size of their personal carry-on, even though the size under the seat, accommodates far more of a bag space than they allow. they have maintained their gate staff to be aggressive and all this is achieving for Frontier is to lose your frequently flying customer base to other less ridiculous restrictions amid other airlines. It's a shame - I've submitted 4 complaints...no response- spoken now with groups of others who have responded to frontiers tightening of the sizes of the "personal" bag and yet you must just not give a crap. Carry on. Watch the numbers dwindle. read more