I fly exclusively with American Airlines because I am invested in the loyalty program after over 15 years of business travel. If it weren't for status, I would move to Delta where my colleagues seem to have less delays, cancellations and drama. See the picture of how my 2026 is shaping up so far. In 2025 I had 25 hours of lost time all year and through 7 months of 2026 I'm already up to 31! This is time I don't get back, missed appointments, extra expenses and most of all upset customers! I don't even book connections unless they are at least 2 hours apart which now extends my travel time! Do better AA! read more

American Airlines - A snapshot of my 2026 so far from January through July. 31 lost hours and still 5 months to go! - Airlines Near Me - Dallas, Texas

American Airlines sucks. Inline boarding and my seat gets changed to back of plane. I paid $40 for upgrade. I was moved to back of plane with no explanation. American Airlines will not give me back my $40 dollars or give me an explanation. read more

My current situation with American Airlines has deterred me from flying with this airlines ever again. - My origin plane from SGF was 3 hours delayed because of mechanical issues which caused me to miss my connecting flight in DFW. I'm aggravated at this point not so much of the delay but the options to get me home were obsolete. The only option offered was to fly out the next day; but with an additional two flights. I'm very mad at this point that it's taken me more than 24hrs to get home from a 6 hr flight. - I get to DFW airport later that night and to be told AA will be holding the checked bags until the next flight in the mornings?!?!?!? So AA booked my hotel but is keeping my bags so I won't be able to change cloths, shower, hygiene, medication, etc to travel the next day for a 8hrs on planes and airports?!?!?! The AA employee at the baggage claim was horrible and rude to add insults to injury. Her supervisor was even worse with failing to even sympathize with my situation. I was told 4-6hrs at 10pm that's how long it could take but most likely won't happen. So by 3am my bag might be there or they just didn't even care to look for it. Now I'm here at the hotel with no cloths, no tooth brush or tooth paste, can't shower with dirty sweaty cloths and with no help at all from AA other than regurgitating a ridiculous policy of them keeping bags till the next flight which prevented me from cleaning myself like a human being but treated more like an animal. read more

So far the experience hasn't been great today. We boarded our flight to China and had to disembark because the engine wasn't working, leading the a/c to also malfunction. They are currently in the process of fixing the issue. Our flight was expected to leave at 10:40. We got stuck on the plane in the heat for 30 minutes. Now we are waiting for the issue to be fixed in order to embark once again. Tentatively the airline stated that we should be boarding now but we still are awaiting. The staff on our flight were all nice and accommodating. They were also very hot and obviously have nothing to do with the issue. Hopefully this problem is fixed as soon as possible. We have a wedding to get to so hopefully everything isn't delayed any further. On July 1st our flight got delayed an entire 24 hours. We were issued a $12 food voucher and a hotel voucher that was actually a motel with a foul odor. The shower was disgusting as well. We ended up booking a different hotel out of pocket. We were told that our flight was re-scheduled for 11:15 am for July 2nd and that there shouldn't be any more issues. We were also told on July 1st that we can go down to baggage claim if we wanted our luggage and that it would be available in 30 minutes to an hour. Once we got downstairs they said our luggage was not available for another 30 minutes to 5 hours. The staff at American Airlines baggage claim were extremely rude and dismissive. We never ended up getting our luggage because they did not have an actual estimate of how long it would take. Day 2 of our flight being delayed. We arrived at the airport and it seemed like things were looking up. We get to the gate and are awaiting for everyone to be able to board. As we're waiting we're told once again today that our flight will be delayed 45 minutes now because the plane is having the same issues with the a/c not functioning. They also stated that it was a different plane, how can a totally different plane have the same issue occurring. It does not make any sense. Now the airline is saying that the plane is out of service. They stated that the plane is coming from the hangar and it will take 30 minutes. Out of no where they say that we have to go from Gate D33 to Gate D65. Now they are saying that we have to wait 6 hours for our new flight with a new plane. So instead of our 24 hour delayed flight leaving at 11:15 am, we are now scheduled to leave at 6:00 pm according to the updates we have received. I am extremely disappointed and do not ever want to fly with American Airlines again. We are flying to China for a wedding and have had to cancel multiple reservations that were made in advance and it's also looking like we are not going to make the wedding. This is absurd and has affected all of us traveling emotionally and physically. read more

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American Airlines has great smooth rides! Pilots and staff are polite and welcoming. Front staff was a little rude, some old lady thought I was taking a picture of her but it was of the sign for my review. Too bad when She realizes cameras everywhere are taking pictures and recording all of us. I highly recommend AA! read more

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We had another great trip with AA - this time taking us to and from paradise in the pacific - safe and sound are the key words - and comfortable and convenient are superlatives I'm happy to add - we sat at the bulkhead in the premium economy coming & going so we were very grateful. Food was decent and amenity kits were too. Service was very good and we appreciated the professionalism of the whole crew. read more

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Boarding process is super slow considering everyone literally has paid for seats. Airlines in my opinion should start from back to front which would cut alot of time of bumping and knocking ppl around trying to get to your seat. Flight attendants were professional and pilots were attentive. You still get a drink and cookies for snack. Movies and tv selection was nice. Flight was delayed heading home to STL! Turbulence was in the air this flight. read more

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The hub. So many CKs and EPs the upgrade list looks like Santa's nice and naughty list. I'm always so happy when my upgrades clear out of DFW. It's like winning the lottery but without the big check and payday. Plenty of Admirals clubs all over the airport. Some get more crowded than others. Only one Flagship lounge and it's a haul to get there. Checkin agents and gate agents are usually friendly. The AAngels in the lounges are usually outstanding and helpful. Their ability to problem solve and fix a situation is well worth the cost for Admirals club membership. (Whether paid or via cc fee from the Executive card) The only bummer is on the very rare time I had to check my bag a baggage handler broke my handle. major bummer because it's a unique design and special handle that they don't make anyone. You push the button the top of the handle to collapse it. But because it's a vintage bag, they probably had no idea and just forced the handle down and broke the mechanism. But one broken bag among a handful was f bad experiences in over 32 years of flying with AA isn't too bad. read more

American Airlines operated at the Dallas Fort Worth airport continues to be top rate. Gate agent are very helpful, boarding starts with ample time for all passengers to board, and seating for the aircraft provides plenty of space for above average sized men. All this supports consistent on time departures and early arrival times at the destination. I have yet to experience a better airline out of Dallas Fort Worth. read more

American Airlines - Jetway airplane entrance. - Airlines Near Me - Dallas, Texas

Ahhhh....another day, another delay. (AA motto) Only 6 hours behind schedule on this Saturday 8/08/26. Such a horribly managed company. read more

American Airlines - Delay, delay, delay...The AA way. - Airlines Near Me - Dallas, Texas

Both AA flights that we boarded today were on time, which we were thankful for. The Dallas airport is huge one, so you should always make sure to allow enough time to get to your gate. You will probably need to take the sky tram since it can be a long walk. read more

American Airlines - A chiropractic massage station right by the gate - Airlines Near Me - Dallas, Texas

I made a reservation with American after not flying with them for years. I wanted to secure the deal I found so I went ahead and booked with my frequent flyer number of 10 years old to find out that my profile still had my maiden name. My mistake - I immediately changed my name with the supporting documents and it was changed in a few days in the app. It wasn't until a few weeks later when I checked in, I realized my name never updated so I tried calling AA and they said it airline had to handle it. So the day of my flight, I visited DFW with my marriage license, old and new passports and a smile and I was greeted by Michelle at the AA counter who at first was welcoming, then her mood changed when I asked for help with my name change. She replied with a "why did you check in if it wasn't correct?" I thought ... because I want to still check in on time and I was told I needed to see a desk agent., which I politely told her and informed her that I had all supporting documents. She informed me that she may not be able to get my same seat or a seat at all since she had to un-check me in, and I said that was okay, I just want to make sure everything is correct and connected. She didn't reply much after that, but I still proceeded to be very kind. I ended up with the same seat, same boarding position and the flight was in no way full. I had no other trouble, but her demeanor was a little much for something that ended up taking her 3 minutes to fix. Oh well! read more

Forced to check bag at gate!! A man named Hensley, OKC, yelled at me I front of everyone "she is not getting on this plane!" I was the last to board only see SEVERAL overhead spaces available! I use my small suitcase with wheels to help push my backpack in the airports. I also have a bad knee so using that suitcase is a must for me. I travel frequently and EVERY flight has "no overhead space left" for the last groups boarding. They demand this and humiliate you if you try to explain why you need your overhead suitcase! I was told to place formal complaint to American Airlines.com. I did and have still not received any!!! read more

We were originally at Terminal A, got switched to Terminal B, and then I ended up at Terminal C. Terminal C is, in my estimation, one of the busiest hubs American Airlines has. Between the volume of people and everything going on with TSA and the lines, it can be a lot. I still need to get that TSA ID thing figured out. But I cannot blame that on the airline. My flight left on time, boarding went smoothly, and everything was handled well. Five stars. read more

American Airlines - Airlines Near Me - Dallas, Texas

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If I could give American Airlines negative stars, I would. This was the worst travel experience I've ever had. I purchased a first-class ticket for a red-eye flight and received none of the basic amenities I expected: no water, no blanket, no food, and no in-flight entertainment. Even the seat pouch was torn, and my phone fell through it. The situation became much worse when my trip was delayed by 15 hours. I was traveling to attend a wedding, but I ended up stranded at Austin Airport with no hotel accommodation, refund, or meaningful support from the airline. To even communicate wiht representatives we had to stand in line for 4 freaking hours. After waiting and dealing with the uncertainty, I was forced to cancel my trip altogether and return home, missing the wedding entirely. For the price I paid and the level of service I received, this experience was completely unacceptable. I would not recommend American Airlines based on this experience. read more

Awful service, awful unreasonable delays, only rude or unlucky people seem to fly with them. Delayed and switched with 3 different flights, poor performance, just choose sun country instead. read more

I have spent three hours on their website and it times out before my flight is booked. Delta doesn't travel to this destination or I would already be done. Evidently American Airlines isn't for Americans. read more

I hate American so much. I've reviewed other cities versions of American over the years, and I've never had a positive word to say. Alas, they are a monopoly and we live in an oligarchy so here we are, forced to deal with their ineptitude to fly affordably. In Dallas, they took over an hour to issue a travel credit for a hotel overnight, and they wouldn't reimburse the one I had already booked. They reimbursed my friend partially, even though she didn't pay for the hotel, and they just kept saying no when I asked why someone with the same booking could get a partial refund but I could not. Very annoying. I'm annoyed just typing this. read more

American Airlines - Airlines Near Me - Dallas, Texas

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They do there best to be the worst. It's sad because the underpaid and under appreciated flight attendants do all they can but this airline sincerely sucks! Always delayed and countless hours waiting for gates once you finally arrive. As a flier with over 2 million miles under my belt I've seen the best and I've seen the worst. Unfortunately, the worst continues to be AA. Sad I'm stuck in a hub. A while back I was based in Detroit. American can learn a thing or two from Delta. Well, been waiting for a gate at DFW for over 40 minutes. I'd say unbelievable if it wasn't the norm. Is there a rating less than 1 on this app? read more

Worst possible customer service from the counter people in every state I've been to I will never play American Airlines again and I recommend that none of you do either cause they will only delay and screw you. Specifically in Dallas Fort Worth on June 16, 2026 a lady named Joyce was probably rude and then probably displayed her name and said feel free to complain. They will not do anything and I believe her so I recommend you go with any other airline spirit would probably be better even though it went bankrupt. read more

This has to be the worst airline ever. Bought a ticket from Colorado Springs to McAllen for a 3:00 PM flight on June 2. After arriving at the airport, the flight was delayed again and again until it was finally canceled at 8:45 PM. Ended up stranded in Colorado until 10:30 AM on June 4. Landed in Dallas a couple of hours later--to more delays. Delay after delay, until 11:30 PM, when the airline handed out meal vouchers. The problem? Every restaurant and food vendor in the airport was already closed. Finally departed around 1:00 AM on June 5, arriving in McAllen shortly after 2:00 AM. No reasonable transportation options at that hour, rented a hotel room across from the airport for $150. When I contacted customer service to request reimbursement for the hotel expense caused by the airline's delays and cancellation, I was told they could only offer $100 flight credit.... WTF??? What a complete disaster. If this is how you're treated as a customer who carries their airline credit card, I can only imagine how passengers without one are treated. read more

Sheesh! I can't stand when, I have a connecting flight here in DFW I do try my hardest to get a connecting flight elsewhere, but sometimes the time of day, I fly out or where I am going is sometime unavoidable unfortunately. I've had it to where I am scheduled to fly out of terminal B and then 20 mins before boarding the app will change to terminal A or C this airport is huge and you'll have to either walk or catch the electric train to the terminals and still walk far depending on the gate and I have almost missed my connecting flight do to this foolishness. I never had this happen with any other American airline flight except this location. DFW please do better. I love flying into Phoenix or St. Louis hardly any issues. I wish I had something good to say, but I don't except the airport is nice I guess. Anyway, if you fly American try to avoid connecting through DFW unless this is your final destination. Flights are either cancelled, delayed or gates moved a lot of the time..., boooooooo!!! read more

American Airlines - Waiting in my next flight - Airlines Near Me - Dallas, Texas

I definitely want to recognize Ruben and Pascale, both flight attendants on my flight AA 2809 from SJD to DFW. Both of them were wonderful! Ruben kept us laughing the entire time, and made sure we were well taken care of the entire flight. Their positive energy made for a smooth, comfortable flight. All around great customer service from that duo! read more

6/1/2025- Leaving West Palm airport- no problem- Full flight to Dallas- no problem- Retired pilot on my right- me in the middle- Nice young adult guy on my left- no problem.. Watching Law & Order no problem- Served a Biscoff cookie - Almost ready to descend- problem- 30 minute delay problem- Didn't help after the crew mentioned others had connecting flights- so please move out of the way- Got to the next destination from D gate C gate.. plane left- Received a text t my flight was rebooked... I appreciate the delay to to safety and the weather- but really wish they could of waited ten more minutes-- read more

American Airlines - Rebooked--.. - Airlines Near Me - Dallas, Texas

My last review( also a 5 star one)for this great airline was just before Covid in November 2019. It got better. This airline got better - on time departures and arrivals, the friendliness and above and beyond actions of the team, newer airplanes, updated lounges, easier gate check in process, perks for frequent travelers to name a few. May 8, 2025 - a lady with 2 month old twins just boarded with her father and was stressed out. The flight attendant Maria in Business Class immediately grabbed her carry on bags and placed them in the overhead compartment asking what items she would need first. On the same flight another young mother traveling with her tantrum throwing 4 year old daughter had to go back to the plane entry door to get her second bag. The attendant Kendra offered to baby sit and picked up the screaming and hollering girl and just gave her love and pacified her. This was a 16 hour 40 minutes flight- longer because we had to avoid and go around a region that has seen a mini war erupt with missiles and drones in the last 36 hours. To be calm and so giving and outward during these crazy times - these are just 2 examples of how absolutely wonderful and amazing and giving American Airlines flight attendants are - by the way I don't know if this is in their job descriptions. On a long flight from Asia to back home in the US, flight attendant Eishwari got down on all fours to look for my charger plug that my clumsy ass dropped under the seat. Unsung heroines, great human beings - you are the backbone of the airlines and why we loyally keep coming back. Happy Mother's Day to all the moms who work at AA and are reading this. God Bless You! It is 3:04 am here on Saturday May 10 and I just am mesmerized by these Super Women. read more

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We are on our final leg of our trip to see Alaska via princess cruise ship out of Seattle. We flew Delta to Seattle with no problems and even flew American Airlines from Seattle to Dallas Fort Worth with no problems and a really great crew and flight experience. Dallas Fort Worth is a different experience altogether. I'm sure it is because it is the main hub for American Airlines but everything here is disorganized and loud and confusing. Multiple gate changes and delays. They had everybody get ready to board a plane that wasn't even here yet for the longest time and now we are looking at our second lengthy delay just to get from Dallas to San Antonio Texas. I anticipate the next vacation we take will be via car. read more

American Airlines - Long lines and disorganized! - Airlines Near Me - Dallas, Texas

I was on American Airlines, in the first class cabin, as part of my second of three legs (3 different aircraft) to Central America. The flight originated at LAX about 30 minutes after midnight. The second leg from DFW to MIA served us breakfast (there was no hot meal on the LAX to DFW leg). This could be pre booked in advance, and that is what I did. They call it Premier Dining, and the American Airlines website . Jazzes it up, to make you think, it will be a gourmet meal. What a laughing joke. It was a rubbery dry cheese omelette, with even drier and hard potatoes. The fruit was okay. Really, in First Class? Very shameful. The Stewardess (Kristi), provided excellent service. The only consolation, on another rip off American Airlines trip. read more

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If you come to American Airlines with a legitimate concern, don't expect real help--just a generic, copy-paste response. No accountability, no effort to make things right. It's clear they couldn't care less about actually taking care of their loyal customers. read more

American Airlines - Airlines Near Me - Dallas, Texas

I use to LOVE AA. Now... hmmm. They are pulling the alacart nonsense. Loved my DCA to DFW flight crew, so let's see 1563 flight DFW to MRY goes!? read more

American Airlines - I'm 5'5" row 12F and if I were to watch a movie I'd have to wear my readers. - Airlines Near Me - Dallas, Texas

Consistently crappy service! My fault for believing they would get their act together. First time it was TWO days delay and missed work. This time they are costing me hundreds of dollars in prepaid hotel reservations, ferries, and shuttle services. New 8 hour layover and being given a $12 food voucher. And their customer service could not be more indifferent. If you have the option, avoid this airline. ALL BAD!!! read more

Better than expected. I redeemed some miles for a one-way flight on American Airlines from Seattle to Seoul at a decent price. However, it required backtracking to Dallas and an overnight layover. In Seattle, I was able to check my bag all the way to Seoul, without having to pick it up in Dallas and re-check it the next morning for my flight to South Korea. As a result, I was able to go directly through the TSA line and to the gate at DFW. The waiting area at DFW was comfortable, with plenty of nearby gate seating and many dining options, albeit at airport prices. I was dreading the leg to Seoul as the flight was over 15 hours long. The flight was on a Dreamliner plane with average legroom. In spite of the flight duration, I thought the flight was pretty good. The IFE system has plenty of entertainment options and the food was decent. They actually serve decent Asian meals on the Seoul route, so I had beef bibimbap for dinner and some Asian style noodles on the second meal. Despite the long journey, I did not feel tired upon arrival, which is a good thing when commuting in an unfamiliar city and country. While AA is not the first airline I would consider for international flights, I would consider flying with them again internationally based on this experience. One last note if you buy a main cabin ticket, you are able to make changes without a fee. Albeit, you do pay the fare difference. I found a lower rate, so I was able to save some miles and change to a better flight itinerary. For award ticket changes, I would call the frequent flyer phone number instead of the main customer service line. The mainline customer service representative did not seem to be able to see the fare price that I found on the AA website. read more

American Airlines out of DFW, like most airlines, is always hit and miss for me. When I am flying into Dallas, I usually do so via AA as the options for directs from Nashville are always the best. We normally fly into and out of Concourse D, which is one of the hub concourses for American and features lounges, customer service desks and lots of AA gates. Service for American is inconsistent among counter attendants, gate associates and flight attendants. Flights attendants are usually friendly, however ever gate agent I encounter at DFW for American seems to be mad. They are abrupt in communication and always give the feeling like you're bothering them. Luckily the flight attendants are friendly, welcoming and helpful for the most part. Another thing with AA is their plane fleet which needs some TLC. Condition and cleanliness of the recent planes I was on for AA were questionable at best. From ripped seats to not functioning vents and more. Not a good look. Overall, American is a preferred airline for my company trips. I would love to give my full loyalty to the brand, but I'm not fully sold on the airline for my full travel needs personally just yet. read more

I'm still a fan of American Airlines, and the group based out of Dallas is typically pretty strong. The personnel at the gates wrangle passengers well most of the time, and I feel like I always get on the plane in an efficient manner. The planes leaving from here have almost always been clean (which means the Dallas-based crew responsible for this does a decent job). Dallas is a major hub for American Airlines, so I recognize that flight delays and gate changes happen more frequently in this city, which creates a challenge for passengers and airline staff. This situation is beyond Dallas-based staff's control. My most recent flight had 2 delays and 3 gate changes, but I had adequate notification of all of these things and was able to make my flight on time. This means the Dallas group was processing the information they received quickly and getting it out to us promptly. Be kind and recognize that the people behind the counters are not trying to make your travel difficult. read more

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Flight from SFO - Central Texas using American Eagle connection. Because of the connection American Airlines was my only seamless flying option, so I am not downgrading their business class against other airlines. The checkin, gate, and cabin crew staff were all personal and attentive, and made sure that my needs and requests were fulfilled. The cabin seating was comfortable, the meal / beverage service acceptable. In the case of my lunch I preordered the Braised Rib with Mac & Cheese, this was not an option unless ordered ahead on my flight. Overall my experience was relaxed and stress free. read more

American Airlines - Reserved lunch for my flight before boarding. Flight was serving a choice of Chicken Enchilada, or a stuffed Vegetarian Pepper. - Airlines Near Me - Dallas, Texas

I fly frequently with another airline but when traveling beyond a few hundred miles or a couple of hours, I usually book American Airlines. I haven't experienced many delays or flight cancellations, phone line customer service is helpful and staff at the gate and in the cabin is courteous. In flight service pretty consistent, for main cabin or first class. read more

American Airlines - Breakfast - Airlines Near Me - Dallas, Texas

Show up. Details to follow. This business has no honor. Their dispatch record is horrible. This can only mean that their maintenance is suspect. I will file a complaint with the Nashville FSDO when I get home. read more

Absolute worst airline. Just had my last flight on this airline. From the customer service, to the airport staff, attendants, etc., just a terrible airline. Better to pay more and find elsewhere. Always cancelled flights and delays. Something wrong with planes and every attendant has the worst attitude. Just a bad airline. Stay away. read more

American Airlines gave me one of the worst travel experiences I've ever had... yet somehow, I still end up on their flights. I was flying from JFK to Houston to visit my sister. First off, no direct flights from JFK to Houston (note to self: fly out of LGA next time for a Texas trip). My flight was delayed so badly that I was guaranteed to miss my connecting flight in Dallas. Instead of dealing with the frustration of sleeping in the airport overnight, I decided to let my flight go and try again the next day. Unfortunately, the only option they offered was still going to have me spending the night in Dallas until a 6am flight. That ended up being my very first (and hopefully last) time sleeping in an airport. Lesson learned. The one upside? Their in-flight WiFi always comes through for me thanks to my T-Mobile account. At least I could stay connected while stuck in the mess. read more

What a horrible experience we had today. I understand that flights get delayed bit we landed at 1030 this evening in DFW. It is now after 1 am and we still don't have our luggage? Over 3 hours to get luggage. This is so disappointing and unacceptable! read more

I'm a frequent flyer, and was reminded today why American Airlines is the worst........Received a 6am text alerting me that my 12:30pm flight was cancelled and that I was rebooked on a 2:30 flight......shit happens, no problem, however I was not thrilled the upgraded seat I paid for on my original flight landed me a middle seat on the rebook - no problem, but how about acknowledging and refunding the money I paid for the upgrade WITHOUT me having to prod.......as I was pulling out of the driveway, received a text that my second flight was delayed 2 hours.......then 5 minutes later, that flight was also cancelled.......WTF!!! For the record, no weather issue either here in Dallas nor in Phoenix where I'm going........3 strikes you're out, but I'm not falling for the banana in the tailpipe......I immediately booked another airline and called AA customer service for a refund on the front half of my trip, but keep the back end since I'm flying home with clients......Apparently AA won't issue a refund until after your entire round trip booking is complete - yet another inconvenience that screws the customer - moving forward, I will ALWAYS pay more to fly ANYONE other than American - oh, and when I did call customer service, got stuck in the queue because I didn't know my frequent flier number......for the record, I had my reservation confirmation number handy.....and when I finally got to talk to an agent, she immediately transferred my call to someone else - customer service? NON-EXISTENT and shameful!! UPDATE: After returning, I called customer service for a refund on the front half of my trip.....per company policy THE CUSTOMER SERVICE AGENT COULD NOT ASSIST ON THE PHONE!!! She was great at helping me navigate the website in order to REQUEST a refund - on a positive note, once I finished jumping thru all of American's BULLSHIT hoops, I quickly received a refund read more