I am a new Verizon customer…read more It has not been 2 months and unfortunately I wish I never went to this location. The promotion that was offered to me by sales associate Ryan had expired at the time my accounts/family plan was set up. I did not know this until I got my first bill. Now the Verizon team is not honoring their mistake, they are not honoring their signed contract and expects us to pay more a month or return our phones. So rather than honor their contract, they are offering a $600 giftcard which makes absolutely no sense. This promotion involved trade in's so even if we did return our phones....we could not get our old phones back. This situation has not been resolved yet but I felt it is important to let people know that you cannot trust the knowledge or service at this location. Why am I being offered poor options that results in paying more money a month due to their mistake and terrible customer service? As a customer, they would never allow me to ignore a signed contract or agreement but because they made a mistake....they can? I signed the same documentation as sales associate Ryan did and that is not valid? Was I taken advantage of because i was a new customer?

Giving a shout out to Ricky in the New Milford Verizon location. We came in today with lots of…read morechallenges from setting up a business account to transferring multiple numbers from different accounts and changing providers. Everything we had to do was outside the norm. Ricky worked patiently and efficiently to ensure everything we were looking to have done was done correctly and at a minimum cost. It took some time, but he stuck with it and explained everything along the way. Throwing another shout out to Ovi who was managing the store during our visit. He was friendly, made helpful suggestions and was supportive to Ricky (and our situation) while making sure the rest of his staff also had his support. A true leader. Because of our complicated set up, I've never gone into a cell phone store without it turning into a nightmare. Today I left extremely impressed. Thank you, Ricky and Ovi!

They did not fix the phone and charge my husband over $160. We were ripped off. They should have…read morebeen honest and told him they were not able to fix the phone.

The man was extremely helpful, I didn't catch his name…read more. The store is well organized, and they fixed my screen very fast. I would use this service again.

My husband went into get a quote on how much it would take to clean his phone. We had got some…read moreridiculous quotes like over $200 at other places and was advised to get a new phone . He solved the problem so quickly and efficiently. Saved us the hassle of buying a new phone. They are under a new name "cell pro" definitely will be going back in the future.

i have been here few days back for my screen replacement and everything went well but at the…read morepayment the guy name called satiaa demanding me to pay cash instead of card with $10 discount and he didn't even given me the receipt its againt the law when i asked the receipt he mentioned out of paper.Its almost $239 into his pockets, The business lead should take care of this kind of persons its not first time we experienced even at the mall entrance with the small kiosk called i care which is associated with this mobile rescue the same guy done this illegal activity asking my cousin to pay with cash out of the cameras and its almost $320 for samsung screen he paid through the zelle app and he didn't even given the receipt and the display was also not fixed well at the edge Thank you

I stopped in to have my charging port on my galaxy replaced. I called the day before to get a quote…read moreand to make sure they had the part and they did. I was told it would be ready in about an hour and it was completed in 40 minutes. It works great so far and they also replaced my screen cover (which previously always had air bubbles in it). Friendly and efficient service.

This is the best place for your phone needs. They are courteous and organized, and go to great…read morelengths to order things for you and have reasonable prices!

Edited (18-Dec-20) upon owner (Matt Abrantes) calling me and fixing the problem at a closer…read morelocation, once my original review was posted online. Just because the employees act foolishly, doesn't call for a business to be called out for poor practices. Matt made well on the deal and I apologize for using such harsh comments. Then again, had I not posted online, the issues would have gone to the wayside. If you have problems with Mobile Rescue (any location) contact them here and get your issues resolved: Customerservice@mobilerescuetechrepair.com It's unfortunate I had to go this route, but when you're out nearly $200 (during the holiday season) and additional money is required to fix the problem, I felt this was the only way of getting the attention needed to come to a resolution. This should be posted for all to know; this team preforms a weekly round-table meetings to discuss issues that arise from one week to the next. And they make good on their discussions, bravo. Being that this is a "veteran owned business", as posted on the front door, it is awesome to know that this American hero, is willing to serve and protect, even now that he's part of civilian life.  A good dude, refunded all of my money & fixed the 2nd issue without hesitation. The staff running the individual store does not always have the last word.

I went in to have a phone repaired. It was too old and would not light up. We tossed it and l…read morebought a used phone for my granddaughter she is very happy with it. I had my battery changed and now l have 2 Apple warnings. They are both for improper parts used. I am going to bring it back in and talk to the person who fixed it. I do not like having red warnings showing on my phone. I ended up buying a new I Phone from Apple. No authorized Apple Dealer would fix the problem. The replacement battery was put in cheaply, and Apple would not touch the phone. The service person will not listen to you. The owner will talk to you and tell you they do authentic Apple batteries, but the foreign kid behind the counter does not comply. Do NOT bring your Apple phone to this place. Bring it to an Apple authorized dealer!

Personalized service, great quality and extreme value, top notch install experience. Serving all of…read moreyour telecommunications home and businesses needs.

From the owner: Here at Taylor Made Communications we pride ourselves as locally owned and trusted experts on your…read moretelecommunications needs. With custom installs that provide each and every customer their own unique value, along with honest and integrity complete service year round!