I have never witnessed a service technician go above and beyond as Brennan did.My television would…read morenot communicate with my home theater system,He not only tried a new adapter but took me to the retailer in his company van to exchange the television for a model that would work.Even the girl at the service desk said"you brought your own technician". Kudos to him and his supervisor Frankie,who followed up with a call later. I just could not believe that kind of dedication still exists today. EASTERN VIDEO SERVICES...THE BEST BY FAR Thank you Joe D.,a customer forever

I contacted AT&T on December 27th due to a problem that we were having with our service. After…read moretalking to the customer service representative, it was determined that we needed an updated box since we have had the same receiver box since 2010. An appointment was set up for Monday December 31st. We received a phone call on Sunday night stating that the appointment would have to be cancelled as the technician did not have a receiver box (which I believe is necessary for any Direct TV customer) and the earliest they could come was Thursday, Jan. 3rd. We continued to have problems with the sound on our receiver (which was the original problem that caused us to purchase a new television) We contacted customer service again and the earliest appointment we can get is Monday January 7th. After spending over 300 dollars for a new television and missing work as they did not call until the night before to cancel we are told that we will have to wait a week and a half to resolve this problem. I feel that it is poor customer service as we called on December 27th and they set us up as a priority and got an appointment within 2 days and then appointment cancelled the night before. We missed work and when calling customer service stating that they could not help us even though the equipment that they supposedly was out of was a common piece of equipment that any customer needs. After being a customer for over 20 years I feel that is is a disgrace as to how they treat their long standing customers

I had an exceptional experience with Frontier Fiber installation at my house yesterday. The…read moretechnician was thorough, personable, and made sure that everything work everywhere in my house and even outside the house on my property. He was there for three hours because they had to run cable from a neighbors pole up the street. Excellent service.

I closed my Frontier internet service out when I moved because they do not service my new address…read morewhen I inquired about transferring my service. The effective date was two days into the next billing cycle. Of course they charged me for a full 30 days, saying 'that's corporate policy' so you lose. But 'good' news the agent said, you're paid in full and free and clear of us. Lo and behold I get a new bill for 50 bucks that they describe as a Restocking Fee. They absolutely refuse to waive the fee despite the fact I was told, in writing (I kept the chat transcript) that was fully paid off. Corporate greed at its finest. Stay away if you ever want to stop paying these bloodsuckers.

Understaffed, long waits. I came to drop off a modem, that's it. Had to wait and wait. Employee was…read moregrumpy on top of being slow. I had to sign in and wait for people setting up accounts, getting new equipment and paying bills for a 15 second drop off. HORRIBLE!! 2 thumbs down because it's all I have.

I recently switched my cell phone to COX Mobile. After the switch my cell phone could only receive…read moretext messages. I couldn't make or receive calls or send text. I was without phone service for 48 hours. After 4 hours or so with help desk they gave up. I went to the cox store in Manchester Ct and Arianna solved my problem in 10 minutes. Well DONE Arianna.

Savier must have changed his name to start with an S because he just saved my day! I got a new…read morephone, and he helped me with the very annoying task of transferring my line and making sure it was good to go and up and running within a short amount of time. He also helped me save some money on my home internet Frontier bill and by switching me over to post paid (I was prepaid these last few years). Highly recommend this location and highly recommend you asking for Savier during your next visit. He's a real one!

Chase is amazing there . He helped me out so much. He's such a good guy he really went above and…read morebeyond to help me and my family out with getting phones and other things that we needed.

If you enjoy having all your precious god given rights to you time, to be railroaded & high jacked…read moreby Xfinity, then this is your company. An hour & a half on the phone ; an hour & 1/2 of MY TIME which I will never get back. These jerks had the stupidity & audacity to destroy my day. I was as unable to get to any of the important things on my to do list. So kudos to Xfinity. They destroyed my day, and this is not the first time! I now officially abhor tv, and anything to do with it! THANK YOU SO MUCH XFINITY!

A few months ago I had a $50 Xfinity bill. I was trying to reduce my bills so I would get a $10…read morediscount per month for them to attach to my bank account rather than using my debit card. I got an email from another company that was a third party that started with the letter p. I had to accept their terms and conditions and then it opened up to a page that showed my transactions and the exact amount of money into my bank account. Today I told the Xfinity I no longer wanted the $10 discount because I don't want a third party to have access to everything I do in my bank account. They told me that didn't happen. They said it was because I had automatic payments set up. I have always had automatic payments and it was $50 a month. I wanted to cancel Xfinity on September 18th because that was the day before my next billing date. I was then told that the service is till the 31st of august, yet I already had a pending transaction which means they either started the transaction on the Friday the 28th of August or Saturday the 29th of August, or today, even though they shouldn't have done that until September 19th.... So I told them I wanted to completely cancel with them. So that should have been canceled tomorrow and I verified it on the phone August 31st. Within 1 hour of the phone call, today 5:30 p.m. Eastern standard Time I no longer have internet service. Highly would not recommend

I called Verizon Sales to sign up for cell service only to find out I needed access to two phones…read moreto add the e-Sim. I called my other carrier to get the 6-digit pin and they assured me they wouldn't turn off my service until the following Monday. They turned it off Friday evening! I had no cell service or GPS when I went to work Saturday morning and I was stressed out. I went to this store and Thomas G. helped me. He was professional, knowledgeable, polite and amiable. In a short time, I was connected to my new Verizion service. He explained a couple things I needed to do by downloading the MyVerizion app, which I did. Thanks to Tom's excellent customer service, my anxiety dissolved and I walked out of the store being able to use all my cell features. Plus, I will save $15 per month by connecting my Frontier Internet service to my cell plan. Tom was a breath of fresh air! I hope Verizon values this employee to the fullest.

Probably the worst Verizon experience I have ever had. Went into store to transfer my phone to my…read morehusband's account. Got told we had to do it online and via phone but they couldn't do it for us. We did it in store on our cell phones and got message that it was transferred over.My husband upgraded for a new iPhone, upgraded his phone and got charged twice for two different phones, both phones shipped to our house. You would think that our problems ended there? NOPE, received a bill today, somehow I now have my own account separate from my husbands, after receiving notice that it was all set and transferred, been on the phone with support for more than an hour, and they can't give me any answers besides that I can transfer my account in the beginning of January??? How does that make any sense??? With all the issues, I will never go to this Verizon again.

Be very careful when they try to sign you up with incentives! I was supposed to get a free…read moreAmazon.com gift card. Now they are asking me what the code was from a month ago. Who remembers the code after everything was all set up! So I signed on with Dish and Frontier wireless in order to receive the gift card. I'm am actually on the phone trying to get my free gift card. The wait time on hold is ridiculous and you cannot cancel for two years or you pay a large fee!! I say if they record your conversation then listen to it because then they will get the code and the rep telling me all about my free gift card. I smell fraudulence and it stinks!!! They are now telling me it will take 2 to 4 weeks, I'll let you know? Still didn't get the gift card!!! Thank goodness I didn't get the gift card because then you couldn't cancel!! I changed service which was tough to do! They were pushy and rude! Not using your service anymore!

Once Again I have had the horrible experience to have to call Dish Network regarding a reoccurring…read moreproblem with one of my home receivers ( I have several receivers in my home) This one receiver constantly shorts out and the screen goes black. I have done everything as requested to fix this receiver via their phone reps and online help. I'm at the point now where I told them I Do Not work for Dish and should not have to fix their equipment !! I have asked for service and for the receiver to be replaced! Apparently my request is not acceptable! They have refused saying I should "troubleshoot" the receiver as instructed! How Many Times must I do this??? Now this company has the unmitigated gaul to say they will (one time only) send me another receiver for Me to Hook Up and if that wasn't the problem they are absolved from any further responsibilities regarding this matter. In my opinion Dish Network needs to immediately revamp their service before even more customers leave their network.

A warning but also a hint. Directv is terrible....honestly, really bad. Their streaming software…read moreis worthless and their support is less than reliable. But there is a silver lining. They are desperate to keep customers. For the past few years, we simply call, attempt to cancel (and we are honestly attempting to cancel) and they cut the price for the next year substantially. It's really kind of sad. Since AT&T has gotten involved the service has gone from bad to worse. The only reason we keep it around is for the NFL Sunday Ticket. If you're considering Directv, I'd say don't bother. If you are with them already, give canceling a shot, you might just save some money. Call - Cancel - Get Discount - Stay - Wait a year - Repeat (I gave them 2 stars -- though I wish I could go with negative stars.... my logic is that with the countless 1 star ratings, someone will read this one giving its 100% higher than the average review!!)

We had DirecTV satellite service for several years, then switched to Dish a few years back for a…read more(slightly) lower subscription price. When Dish kept increasing our monthly fee, we decided to switch to DirecTV Stream. After I signed up for the "no-risk" trial of DirecTV Stream, I called Dish to cancel that overlapping service. At that point, Dish transferred me over to a customer retention specialist who made me an offer that we could not refuse. At that point, I signed up with Dish, then called DirecTV to bail out of their service. Good luck! I was beyond their 14-day trial and could not cancel without paying them for the entire 2 year contract. They were holding me hostage. I then called Dish to explain the situation to them and to cancel that service that we had just ordered the day before, and THEY also tried to hold me hostage and expected me to pay for an entire 2 year contact. After threatening Dish with legal action and reminding them that the contract could be revoked within 3 business days, they caved in. So now we are stuck with DirecTV Stream for 2 years. It came with the one Gemini device and remote. We have two TVs, and I was not willing to pay them to lease another remote, so I bought two more online. We have had frequent and recurring problems, where we are watching recorded programming and where an error message suddenly pops up, saying that it has lost our Internet connection (which is total nonsense). The only way to escape this when it happens (error code 10007-013) is for me to restart the device. I had to do this yesterday and again today. So much for "streaming". I called DirecTV when this occurred today, and their technical support was totally useless. She wanted me to reboot my Starlink modem, which is working fine with a dozen other devices in our house, including the other TV. I have also had issues where I have had to totally reprogram one of the Gemini remotes after it kept freezing up. Waiting for this contract to end is worse than waiting for the next election cycle.