I am a new Verizon customer…read more It has not been 2 months and unfortunately I wish I never went to this location. The promotion that was offered to me by sales associate Ryan had expired at the time my accounts/family plan was set up. I did not know this until I got my first bill. Now the Verizon team is not honoring their mistake, they are not honoring their signed contract and expects us to pay more a month or return our phones. So rather than honor their contract, they are offering a $600 giftcard which makes absolutely no sense. This promotion involved trade in's so even if we did return our phones....we could not get our old phones back. This situation has not been resolved yet but I felt it is important to let people know that you cannot trust the knowledge or service at this location. Why am I being offered poor options that results in paying more money a month due to their mistake and terrible customer service? As a customer, they would never allow me to ignore a signed contract or agreement but because they made a mistake....they can? I signed the same documentation as sales associate Ryan did and that is not valid? Was I taken advantage of because i was a new customer?

Giving a shout out to Ricky in the New Milford Verizon location. We came in today with lots of…read morechallenges from setting up a business account to transferring multiple numbers from different accounts and changing providers. Everything we had to do was outside the norm. Ricky worked patiently and efficiently to ensure everything we were looking to have done was done correctly and at a minimum cost. It took some time, but he stuck with it and explained everything along the way. Throwing another shout out to Ovi who was managing the store during our visit. He was friendly, made helpful suggestions and was supportive to Ricky (and our situation) while making sure the rest of his staff also had his support. A true leader. Because of our complicated set up, I've never gone into a cell phone store without it turning into a nightmare. Today I left extremely impressed. Thank you, Ricky and Ovi!

I came to upgrade some phones for my family after wasting lots of time with ATT online. Johann and…read moreBrian were wonderful. They were efficient, professional and kind. What could have been a long and exhausting experience ended up being quick and easy.

Repeated problems with service, billing and customer interaction. Vague explanations regarding…read moreactivation and data transfer.

The owner replaced the motherboard on my laptop, and now it works as good as new. I'm incredibly…read moregrateful for his expertise and amazing service.

They are wonderful. Whatever we bring, he sees right away what is wrong and just how to straighten…read moreit out. I am totally not tech and he explains clearly and doesn't make me feel like a dinosaur. He has twice come out to the parking lot to pair my car with the phone.! He is a gift in this complicated world of phones. December 12, 2025, KateA.

I stopped in to have my charging port on my galaxy replaced. I called the day before to get a quote…read moreand to make sure they had the part and they did. I was told it would be ready in about an hour and it was completed in 40 minutes. It works great so far and they also replaced my screen cover (which previously always had air bubbles in it). Friendly and efficient service.

This is the best place for your phone needs. They are courteous and organized, and go to great…read morelengths to order things for you and have reasonable prices!

uBreakiFix was incorrectly listed as closed, and I just submitted an update because this location…read moreis fantastic! My son's Samsung Galaxy phone was not charging, and David told us, "Bring it in - we've got this!" He was incredibly helpful and had the phone working again in no time. I cannot thank David enough for his outstanding service. I highly recommend this location to anyone who needs a phone repair!

I came here because the other ubreakifix locations was stating 2 week lead times. Got my samsung…read mores25 fixed in 2 hours. David is the best.

I bought a Samsung Ultra 2 weeks ago. The galaxy z I tried to turn in at first I was going to…read morereceive $300.00 refund. Then the manager interrupted us and was abruptly with the process of trade. He tried to sell me a Samsung watch. I said no thanks. Then he went behind me and the associate began to look for something wrong with my galaxy. It had a small plastic on the side missing. Glass was fine. All of a sudden my refund didn't exist. What a scam. The company should be ashamed. I am a senior citizen. Even if I wasn't they should not do that. The manager was nasty. How to improve get rid of your manager and your nasty policy if some one has a good phone to return then your company should give the person a break. Your making billions.

Poor experiences. Kiosk rep baited me from a Costco promotion, to a more expensive plan, promising…read moreour phones would be free a the higher monthly amount. Five week later, we had our bill, the phone were only half off. Approached the rep about the issue, he later determined that the full discount only applied if we traded in our old phones. Asked him if we could do it then, he said no, but he'd have his boss call me. No call. I called his boss, he'd never heard of the issue, but he'd be calling me back in two day. Left several messages, no call back. Advised TMO corporate, they TOO promised a call back, but no call back. I don't need stuff to be free, but if a company offers me value, they better deliver. The Costco kiosh is managed by the Padanaran store in Danbury.

I went in without a reservation. It was quite busy but the queue moved quickly. I went in for a…read morereplacement phone. Tim helped me and provided great customer service I would recommend this location. My experience was positive.

They suck badly , 3 technical guys came out and still not fixed right . They charge you for…read moreeverything they do and don't do and for crappy service and pointless cable service . Save your money and time

New store. Off to a bad start. I wouldn't be writing this review had it not been for the direct…read moreactions of the person I assume was the store manager. The day after TS Isaias and my wife needed a new phone as her old one slipped away. I called numerous times only to get message that they were open. Finally drove 25 minutes to find door locked, lights on and a guy stopping me as I walked away to say sorry, WiFi is down. If you're on the clock locked inside the store, ANSWER THE PHONE!

From the owner: AT&T, serving over 81 million wireless customersread more