We had the best stay after a long day of driving! Very friendly staff, the room was clean (and felt…read moreclean), the beds were comfortable. They serve breakfast, but we were on the road again before the service began. Highly recommend- extremely satisfied.

We've stayed at this particular Holiday Inn Express a number of times and I've previously rated it…read moreas a 4-star hotel. This is still a great hotel but, based on this stay, I'm lowering my rating to a 3-star. The two guys at the front desk when we checked in and they lady working the desk when we checked out we're all great. Professional, personable and efficient. The room was clean and quiet. BUT, and this is becoming more and more of a problem with hotel rooms, it was impossible to get the room dark. There were special blackout shades to keep outside light from interfering but there was a giant (actually it wasn't that big) bright green LED on the thermostat that gave the room a green glow all night. The lady at the front desk at check out said we weren't the first to complain about the green LED. She said that next time we should check with the desk and they'd give us tape to cover it. Misc LED's on the TV, microwave, smoke detectors, etc are making it hard to get a room really dark. Then at breakfast (yeah, I know it's free), they were out of bacon AND their signature cinnamon rolls. I overheard the breakfast hostess telling one guest that "THEY" never gave her enough bacon. Then I overheard her telling another guest that there were no cinnamon rolls because "the truck didn't come yet". This is still a nice hotel and we'll continue to stay here on our way west. It just needs to pay better attention to details, and the breakfast staff needs to be more hospitable and stop blaming "them" and "the truck ".

If you're ok with an old hotel room, not completely clean, in need of repairs, at a good price,…read morethis maybe a good choice for you. If clean bathrooms (a couple hairs not ours), updated rug and furniture, and fixed issues help you sleep, find another location.

recently stayed at the Quality Inn in Kingdom City and had such a positive experience. The new…read morestaff and management are doing a fantastic job -- they were welcoming, attentive, and genuinely pleasant to interact with. The atmosphere felt inviting and the overall vibe of the place was clean, fresh, and comfortable. I also noticed the upgrades in the parking area, which made arriving and leaving so much easier. The ambience throughout the property has improved a lot, and it truly felt like a nice place to relax after a long day of travel. Definitely a great stay and I look forward to visiting again!

The very kind lady that checked us in was very nice and she helped us with all of our needs. We…read moreslept very well and it was nice and quiet and surrounding areas. We had Denny's for dinner.

Would love to put zero stars, but that's not an option. We booked this hotel because it said "free…read morecancelations!" and we saw the iffy reviews, so figured we'd play it safe. We showed up and it was disgusting like most of these reviews say... there was hair in the bed for one, and when we turned the ac/heater on- it smelled like fish. Disgusting. We go to the counter probably 10 minutes in, and ask about canceling at least one of the nights on our two night stay. The front desk employee simply cannot help us (why have an employee that doesn't know anything) she tells us to go online. We have a 30 minutes phone call with whom she told us to call, they were no help. We ended up paying $170 plus a $100 pet deposit (we didn't even stay an hour). We got none of the money back. Nobody could help at all. They told us "the rooms are clean" "we know they're clean, we check them". Obviously not. Ended up leaving even though we couldn't get a dime back for our 20 minute stay. Went to the holiday inn across the street, told them what happened and they said it's very common for people to leave there angry and just end up spending the extra money coming to the holiday inn because they just can't stay in such a dirty place. Don't waste your time or your money, or honestly risk your health.

Had a very beautiful stay. The room was extra cleaned, sheets and comforter smelled like fresh…read morelaundry, offered decent hygiene products, and the breakfast was excellent will definitely be staying there again.

Just got done with my stay there are first room had yellow stains on the beds and human hair we…read morewere told the sheets were just changed but they did change them before we sall the disgusting shower they did move us to another room definitely just a place if you need a bed nothing else do not eat there breakfast not meant for humans tvs are extremely small from friends of ares they said they had bed bugs here before not a clean hotel staff very hard to understand and do not wear shoes around the hotel they also live there

Stayed here last summer while traveling across the country with our two small dogs. Such a darling…read moreplace and excellent breakfast that included dietary accommodations. There's a trail nearby the college that was great for tiring out the pups before continuing our road trip. Amazing host!

Wanted a nice weekend getaway before vacation season starts. This place was definitely all that I…read morehad read about it and a GREAT choice. Home was built in 1899 but somehow doesn't really feel that old and is very quiet and comfortable. We picked the ground floor room because we were traveling with our dog. It was perfect....nice size and its own private bathroom. Nanette is very welcoming and available to answer questions or address any needs you might have. She is also the most delicious cook and I don't say that lightly. We enjoyed two of her breakfasts and both were absolutely delicious! She is certified as a holistic chef so you can feel good that what you are eating is healthy and nutritious. Inn is conveniently located (within walking distance) to the Winston Churchill museum and the brickyard district (downtown area.) If you are looking for a slower paced, relaxing weekend, this is definitely a great choice. Would highly recommend and will stay again. Thanks Nanette!

professional opinion, the first room , was not clean was smoked in (non-smoking room) ashtray,…read morestill sitting on the side table. Most of the windows curtains were tore down. The shower was disgusting. The toilet looked like someone had thrown up in it and didn't flush. The air conditioner wasn't working so they told us just to open the window. When I requested my money back because there was no way in hell I was gonna stay there. The whole second floor, smell of cigarette , animal poop, unclean, and a smell. I honestly did not recognize, but it was not pleasant. They gave us a different room, on first floor which was the handicap room, much bigger, no furniture the pillows were stained and nasty no slips. The mattress was bad.. there is someone at my door playing with the lock when We were inside room. When I open the door to see what was going on, he apologize that he did know someone was in there and was checking locks. We went to Walmart bought a mattress cover new pillows. TV didn't work either The website said there was a pool clearly there was not, worth swimming in anyway. They had no spoon. No continental breakfast. no amenities , I had to ask for towels . they ran around, like they were all lost . talking with another customer while waiting, who happens to be a nurse it was our conclusion that two of the workers were definitely on something other than high on life. i'm guessing they were workers , kept interrupting the desk clerk who was trying to check in approximately 3 to 4 people waiting. I have never encountered such filthy, dirtiness, ill manner, establishment. I feared staying there, my honey talked me into . Most all motels and hotels were booked that weekend so it wasn't like we could just jump into another one real quick. so I lock the door with a chair under the knob. did not sleep well and finally left very early the morning about 4am. I'd rather take the lose the money than to stay there any longer.

Checked in late and greeted warmly. Went to my room that had unmade beds, lights on and tv blaring…read more Went back to the desk and got another room. This room was made up but not white-glove clean. Dead flies in the window ledge. Window was open. I found out it was because the heating and cooling did not work. And so the window was open for natural AC. A small space heater was plugged in and sitting on the desk in case heat was necessary. If you like a 1 1/2 inch gap under your doors, so that you can hear everything in the hallway as well as the adjoining room....then you would like this room. I rolled up blankets and stuffed them under the doors. Not to worry about getting the blankets dirty as they had a couple of cigarette burn holes in them. Oh....and just a small thing....a couple of the pillows had minor stains. I used the two that did not....

The hot breakfast included delicious, perfectly cooked bacon, and I'd give 5 stars for that reason…read morealone. It's been quite a while since I stayed at another HIE, or anywhere, with bacon on the breakfast buffet. I also enjoyed the high-flow hot shower. Living in an area where only low-flow shower heads are legal, I do not take a great shower for granted! All other aspects of the stay were good. This is a good hotel.

Very clean, updated room. Super friendly staff, great breakfast. When we asked about the breakfast…read moreas we checked in late at night, Brian at the desk made a special shopping trip early that morning to get me some gluten free muffins so I would have allergy safe food to enjoy. What kind and thoughtful service!

This property should be condemned. It hasn't seen any…read moreimprovements in at least 10 years. The pool is broken as of May 2026 and doesn't look like it will be back in service for months. No fresh paint, it smells horrible. Tiles in bathroom broken , bed is really bad-worse than a Casino bed, no breakfast as of May 2026. Coffee is bad. Door handles to 2 rooms didn't work. TV in room 104 doesn't work yet Staff doesn't remember this fact until you call them and then they move you. If you care about people who are coming to Mexico, Missouri, don't allow them to stay here!

Worst hotel I've ever been to. They wouldn't even give me a partial refund. Workers were very rude…read moreand dismissive service. DO NOT GO HERE. Stay in your car instead would be less of a risk.

Just had one of the worst experiences with this place got up charged 100$ for a "cleaning fee" the…read moreroom wasn't dirty I made sure of it I do a lot of traveling all over and have never had this happen to me they said the room smelled like smoke I don't even smoke absolutely so rude when I contacted them about this they even cursed at me just want to make everyone aware before booking a reservation you may get up charged also the grounds were absolutely disgusting empty beer cans everywhere trash all over the place is smelled horrible just a heads up

I haven't stayed in a motel in decades. This is close to Herman and made me happy for the…read morefollowing reasons: - clean - friendly staff - safe - comfortable I would stay here again. It's cheaper than staying in Hermann.