Karen Fink is great at her job and gets things done! Have been here for a month and they have been quick to respond with needs of my place needing higher care. Great response team! #Grateful read more

I have been with frontier going on 3.5 years now, and each year I've moved into a new unit on one of their properties with ease everytime. Carol is the most kind and easy person to deal with as well. Everything always moves very quick and easy AND it's all electronic now! EVEN BETTER! Karen in the office is the one who got me into my newest apartment I'm in now everything was done and ready to go within a week or less ! All the gals in the office work great as a team and I really appreciate how kind and easy everything always goes for me. THANK YOU FRONTIER AND KAREN! We really value your hard work. read more

My husband and I are first time home owners. Both of us are in our 60's. As unsure as we were Jenny Lane our Realtor helped us like no other. She made our experience perfectly wonderful. We really hit the home run meeting her. She exceeded or goals and shared the love. Her passion and kindness truly helped make our home buying experience amazingly enjoyable and perfect. We are getting ready to close escrow in a day. We will have keys to our dream home thanks to Jenny. She has gone leaps and bounds which includes helping us move out of our 20 year old rental. She's the BEST!! A true dog lover as well as a super loving a wonderful person. We are so blessed to have her as our realtor. She will be our life long friend. read more

Frontier Property Management & Sales - Our dream home Mi Wuk Village California - Property Management Near Me - Sonora, California

HAVILA FLORES--Earlier this year, I called Frontier Property as I considered renting out my property. I was connected with Havila (Havi), who was quick to respond to my inquiry. Because of my tight schedule, she graciously agreed to meet with me at the property on Easter Sunday, although she already had plans for the day. Havi provided all the information and responded promptly to all of my inquiries. She worked with me for a few months while I navigated the process of getting the house rented. I had a great relationship with her because of her professionalism, friendly countenance, and knowledge of the industry and market area. In the middle of my reviewing the process, I fell victim to a crime, resulting in extreme stress and difficulty concentrating; and as a result, I immediately decided to list the house without even thinking twice about it. In the middle of coping with this experience and other issues I was dealing with, I listed the house with another realtor, completely forgetting that Havi is also a realtor. It was shortly after it was listed, Havi texted me for a status updated. Only then I realized what I had done. I owe Havi an apology for my mistake. I am truly sorry for this mistake because she and I had a wonderful working relationship. Havi is definitely knowledgeable, professional, approachable, friendly and prompt to respond to the needs of her clients. I definitely will use her and Frontier Property for my future needs in the area. read more

Let me start by saying these women (Karen, Carol) are great! I mean great customer service, Everything done in a fair & timely manner. They were patient and most definitely understanding. They got me into a great place i can call home. I would recommend frontier one at the highest level for property management if you're looking for your home, this would be the place to start. Fair and reasonable rent prices. Thank you Frontier one read more

I submitted an application for a rental through Frontier Property Management. I provided more than enough financial documentation as well as several professional references and a thorough explination of my rental history. My co-applicant and I meet all the criteria and are more than qualified to rent the house that we applied for but they are refusing to consider my application because I have the same last name as the man who owns the houses I have been renting for the past decade. Apparantly they have a very strict policy that prohibits the use of rental experience from family members, however, I can't help but wonder: if I had a different last name, would they have questioned my application? I work extremely hard to pay rent and bills and take care of my family, like everyone else, but have been told this is a "hard no" and that my experience "doesn't count" because I rent from a family member. The whole experience has felt extremely invalidating and honestly, discriminatory. I am beyond frustrated by the lack of communication and their unwillingness to work with my situation based on all of the information I have provided them. Edit: I am aware of their policy. It is listed on their website. I just think it is a ridiculous policy. I have rented 3 seperate houses owned by the same man for the past decade. I have evidence of rent paid on the first of the month for years. Also- if I had a different last name, my rental history wouldn't have been questioned. Which makes this policy seem arbitrary and discriminatory. Frankly, I don't see the difference between renting from a family member or renting from a friend. If I'm renting from a friend, the rental history shows up just the same. But they would trust the referral by a "friend" and not a "family member"? They're both strangers to the rental company. Anyway- Step Up Property Management Co. was extremely helpful and motivated to find a home for my family and I. I would definitely recommend them over Frontier One. read more

I would like to highly recommend Frontier Property Management and Sales, and especially broker Shelly Ravelli. She has managed my properties in the Tuolumne County area for years, and has expertly guided the successful sale of two challenging properties in recent years. She worked overtime to maximize profits on both sales. I really felt like I got my money's worth. The service, and attention to detail was beyond compare. Shelly is a real star in this industry, and I was blessed to be associated with her and Frontier Property Management. read more

A big thank you to Havilah Flores! She is always available when my properties need assistance. She goes above and beyond my expectations, and my standards are high! I feel safe knowing I have someone to watch over my my places to make sure they are taken care of! By far the best management company in town. And yes, I have been with another company as well. So 5 stars for Havilah and Frointer! Thank you again! read more

My fiance and I are beyond happy with Havilah and the frontier property management team. They worked with us to get us an awesome home in sonora! We look forward to continuing working with frontier through our lease term and on. read more

I highly recommend Jenny Lane, who in addition to many years of experience with real estate sales also offers rental property management services. She took the time to meet with myself and my son initially for about an hour in order to gain a full sense of what we needed and give us required paperwork, when we wanted to rent out our home in Groveland as a long-term rental to local tenants. She also arranged for professional cleaning services and talked with and showed the home to potential local renters who love it. We later met with Jenny and her colleague, Havilah, to discuss the process of renting something closer to my graduate school internship and my son's doctors in another town. Each step of the way, Jenny has kept us up-to-date and appraised of where we were in the rental process. Contact Jenny Lane at Frontier Realty; you won't regret it! read more

Frontier Property Management & Sales - Property Management Near Me - Sonora, California

Today we had massive thunderstorms which triggered a tornado warning which followed a tornado and a downpour. The tenants here at Jamestown Road banded together and worked diligently to avoid further damage from the flood. A heartfelt thank you to the management team at Frontier Property MGMT. The response was immediate professional and handled with delicacy and compassion. It's a great complex to live in knowing that all of our neighbors come together , working hand in hand with shovels shows the true meaning of love thy neighbor as thyself. read more

My wife and I rented an apartment through Frontier and are also using them to help with buying a home for us! They have been great through the whole process especially with renting. We had a water heater issue that made our PGE bill high. They replaced the unit and they were awesome enough to refund us some money on our bill! I'd recommend using them for any property services they provide. Shelly, Karen and Carol are great, very helpful and easy to communicate with! read more

My time leasing with Frontier One would have been fine had it not been for the obvious disorganization, the lack of communication, and ultimately the unprofessionalism that boiled over by the end. Little maintenance requests or questions for my property manager Shelly took a long time to get a response even after multiple follow ups. Once while I was inside my unit my door was unlocked and opened by 2 strangers. Turns out they were given my key by mistake instead of the key of an empty unit to tour alone without a property manager present. So that was a bad experience that was a huge compromise to my safety and showed a lack of organization and attention to important details. There were several other instances that proved disorganization from within their office. In the middle of my lease I received a letter of a couple months of late rent fees from several months prior. I followed up on this right away and I was told the letter was sent by mistake and I was all good; the fees would be removed. I never heard of the matter again until I was moving out and received a letter of over $1000 of late rent fees from 8 months. Shelly and I were not agreeing on an outcome as she was insisting the late fees were correct so she referred me to her broker, who I could not get on the phone to discuss this with. After a lot of back and forth (ignored) phone calls and emails, I finally got my point across with a lengthy email with all the facts and proof provided. The fees were removed but not without a huge headache. No one ever really answered my questions/points in the email so I couldn't tell if it was just severe disorganization/miscommunication from within their office or if they were trying to scam me and hoping I didn't notice. Overall my time renting from Frontier One would have been perfectly fine had I not run into so many issues with my property manager and if the broker had been a little more willing to get on the phone with me and communicate; everything I was saying to my property manager on the phone is what I put into email to the broker that eventually got them to see reason and remove the fees. If you are choosing to rent from them, I recommend keeping documentation of everything: the initial unit conditions, any maintenance problems, any communications with the office IN WRITING and their response times. It's 2 stars instead of one only because I could tell Havilah was really trying to help me. I see from previous bad reviews that the broker responds with what the tenant did wrong to contribute to the bad situation. Other than a couple command strip marks left on the wall and rent consistently getting paid 2 days "late", I really don't know what personal information of mine they could share that would justify the poor communication and disorganization. I'd have to say I was a pretty good tenant. read more

I just gotta give some Thumbs up to Frontier Property Management. We have had a few issues with the property but with Carol's "Johnny on the Spot" work ethics, issues were taken care of quickly without a fuss. Havi, One of Carol's A team is very pleasant to the customers that enter the door and very helpful. Carol sends out her Maintenance Team and Job is done. Very grateful to a Property Management company that knows the client's needs and cares enough to take care of the concerns. Worked with a few Managements and wonder how they stay in business. Not with Frontier, You get a great team working on your behalf. Thank you Frontier & crew. read more

I'm sorry to those who have had bad experiences but Frontier and especially Shelly Ravelli have been absolutely stupendous. I was honestly so very sad to leave because I knew I'd never find another Shelly Ravelli again. Shelly helped me in every way possible. She is friendly, kind, understanding, hardworking, and she makes sure you are taken care of. She is unbelievably supportive, I truly adore her and count myself blessed for having such a stellar property manager for the last several years. Shelly helped me through not just one, but two houses! Now, I had to leave the Sonora area for medical reasons to be near a specialty hospital and she even made that smooth for me. She cares about her tenants. She is a truly magnificent person and I am beyond thankful for her. You are in stellar hands with Shelly, trust me, I MISS her!! read more

Havilah has been nothing but responsive and helpful from day one, helping me find a great place and getting any issues resolved quickly after I moved in. Friendly and always smiling! Thank you! read more

Havilah Flores is the best property manager. You can tell she genuinely cares about her clients. Great real estate agent too as she is a Tuolumne County resident almost her whole life and knows the "personalities" of each area. read more

I just moved in with my girlfriend. From the beginning Frontier was proffesional quick and extremely helpful making us feel extremely confortable and accomodated every step of the way. It has now been about a month of living here and we are very happy. The property itself was clean and there were no real issues with it but any problems we have had Havi Flores as our point of contact has been extremely helpful and friendly! Whether it be responding to any questions we had or sending the maintenance man (Charlie he's very friendly as well and always a good chat) They are quick and helpful. I 10/10 recommend Frontier to anyone that wants a good home : ) read more

Very bad experience with this business. They entered the home and came into the back bedroom and bath without proper notice. The house was rented with a condemmed fireplace and a red tagged propane system. The property was riddled with yellow jacket nests and cats had to be brought into house due to infestation. They use their service people to spy on their tenants. read more

Frontier Property Management & Sales - Yellow jackets out on porch by entryway. - Property Management Near Me - Sonora, California

Best choice we ever made! We own several properties in a HOA! They are professional and family owned Scott took great care of our concerns and dealt with each issue! I'm in the property management business my self so that is key! They deliver what they promise! read more

I recently sold my home with Shelly and she is a rockstar!!! Shelly came to my house discussed the market with us recommended things we could do inside and outside and gave us staging tips to make our house more appealing. Shelly was a wonderful communicator and made me feel like I was her only client ( even though I know I wasnt and she was extremely busy ). Shelly got us an offer in the first week! I highly recommend Shelly wether your buying or selling your home. read more

Nice enough but unprofessional. The young receptionist doesn't seem to have a clue and no one is in a rush to do anything. In trying to rent a home it's surprising that they don't want your application right away and definitely will wait awhile to process their resident screening application. Evidently the homes they are left with at Frontier Management to rent out must not want residents living in them right away....Amazing, in this economy the customer service & lack of professionalism is still incredible. read more

The end of our lease is in April and we will be searching for another place to rent due to their lack of communication by the staff of this company. I have many issues with them however I will not report them until after I receive my deposit back. After renting thru them for two years I have never been late at any time and yet they still communicate poorly IMO. I will not use this company again and I would encourage anyone who is considering using there services really investigate their treatment of their tenets. I will be doing another review here after I see if they will be giving our deposit back. It's up to Frontier property management if they want a better review from me. My recommendation up to now is to save your time and money and rent from a private person. read more

I just have to say that frontier property management and the staff is amazing! Havillah was so helpful & nice & went above and beyond with helping me with my apartment. I have rented from other property management places before and it's so nice to know that frontier follows the laws and are so easy to work with. I have recommended frontier to family and friends of mine read more

Just wanted to say ... See I rest my point, The Company has the need to fire back with a negative comment.. Must be because they feel guilty an know how much their in the wrong most of the time.. Now I know businesses will have issues come up from time to time, an you can't make everyone happy, but seriously your gonna slam us for telling y'all the truth about how you should NEVER Slander a person cuz they can actually sue you for the type of things that your saying about them .. especially if what your saying about the family happened to be false, an you just wanna slam them cuz they pissed you off or got you in some way.. Remember nobody is 100% perfect in anything they do, So why not suck it up an admit the possibility of your actions to me wrong An very Malice to the negative comments people are leaving regarding your company.. Maybe listen more about what things they are saying and try to rectify the situation in stead of firing back at them with the poison your saying... Karma can really get you, so try to kill it with Kindness if the comments are false Just saying...!! Also remember one thing, Whatever type of information your putting out there on ppl can really hurt their chances at renting anywhere else around there ... You could actually make a person loose there job , children ultimately their whole entire life... Then they would become homeless.. Then that would just add to the Homeless population in Tuolumne County that EVERYONE IS COMPLAINING ABOUT..!!! read more

We rented from FPM when we first moved to Sonora area. Shelley Ravelli was helpful in every way. We never had any issues. We liked her so much we chose her for our realtor and she helped us buy out Home here in Cedar Ridge. She was kind and kept our interest in mind. We put an ad in the paper of gratitude to her! Sorry some had a bad experience but not everyone does! Frontier Property Management was great for us! read more

Carol, our agent, really helped us locate and rent the home we have now. She told us all about the history of our location and laughed when I told her to rename our street as Hunter Pence Point because of our close proximity to Standard Park ball field. A true joy to do business with. read more

We are currently moving out of our rental property because of this company. They DO NOT do their end of the business properly. They don't return phone calls nor do they follow up when you do get a hold of them on the phone. The typical response is "let me pull your file and call you back". For a year we have struggled to get them to do their job. They also do not process maintenance requests in a timely manner. I'm disappointed in this company because they're very nice people but the professionalism is far under par! Disappointing for sure. read more

Doesn't matter much to me anymore. You were such a pain to deal with. Never held true to your word before why should it matter now. I live elsewhere now and have a new neighbor who is a client of yours as well. No better truth than from past clients. As expressed by other Yelp comments after mine. ,,,, thanks for the 13 mth quick response time, Gees - Aren't you embarrassed read more

SUPERIOR! PROFESSIONAL! KNOWLEDGEABLE! EXCELLENT! We cannot say enough positive feedback for this outstanding company! Shelly Ravelli and Jenny Lane, with Sarah and Havilah are just amazing! We needed a house to rent quickly, and these ladies jumped into action on our behalf. We found the perfect house for us, and despite some issues beyond their control, which they quickly resolved for us, we are happier than we've ever been with a home property management company!! What a blessing to live in such a beautiful place with such amazing staff to make our renting a home so easy and pleasant. If you are looking for quality and care, FRONTIER PROPERTY MANAGEMENT is a sure bet!!! :) read more

I totally agree with comments from previous postings. I would definitely not suggest Frontier to anyone. We had our property managed by them for a couple years. They made promises that they never delivered. They said they will take pictures before and after every move; they didn't. They didn't examine the property when tenants move out. They charged us maintenance here and there, but they did lousy jobs, even the tenants ended up finishing painting themselves! They charged us hundreds for the job they didn't do. From my experience, Frontier was dishonest and we totally felt cheated. Be aware if you are thinking of doing business with them. read more

First off, I'm not really sure why Carol is still "updating" and changing her lies 4 years later on my review but all of which are not facts and just an obvious way to pretend like she's trying to fix the situation. Why don't you try to better the company rather than cover things up! Move on and learn from your mistakes. read more

Great service My wife and I rented a home for a year and left with our full deposit. I feel that they also honor their commitment to their customers. read more

Run, dont look back. My experience with this company has been horrible. They placed their friends who were unqualified financially to live in my home. The tenants were late on payment and then pitted Frontier Property against me purporting Frontier had authority over my rental. In addition, they placed four small children in my home which has huge drops on all sides of the home. I am out of town in the bay area and they clearly took advantage. Go elsewhere, you have choices. Clearly a 'mom and pop' company. read more

Wonderful People work here, and they truly made sure that our best interests were met. Shelly and Jen were so helpful and went beyond expectations to make sure our needs were meant and that we were on the right path to finding our dream home. We definitely look forward to working with them in the future. Thank You!--David and Jayme read more

As a property owner I have found Frontier to be very efficient and professional group of people. Prior to going to Frontier, a tenant that I had selected became unmanageable, I decided to turn the property over to Frontier. They were able to promptly remove the bad tenant and replace them with a wonderful family that pays on time and cares for the property beautifully. My guess is that at least one of the complaints came from my deadbeat tenant. I personally found Frontier to be very fair with my new renters. I highly recommend Frontier for those property owners wanting their rental well cared for and their rent received on time. Good job Frontier read more

Carol and her team at Frontier are fantastic! I've worked with other property management companies in sonora and Frontier is by far the most professional, thorough and hard working. Highly recommended!!!! read more

I am an owner who made the mistake of working with Frontier late last year. That was before I had seen any of these helpful reviews from tenants. My tenants and I have experienced the same complaints about their very lackadaisical approach to maintenance that fellow yelpers have mentioned. My contract was supposed to end in December but Frontier did such a poor job of keeping their maintenance promises that I complained in writing back in September and got out of my contract on October 1 three months early. These last three weeks I have been very busy tending to the maintenance requests that my tenants asked for (in writing as their front desk person requested) but that never got done. More about that later... Let me first just sympathize with all the tenants who have written to complain. My tenants also made repeated maintenance requests beginning the week after they moved in. It turns out that they were moving from another Frontier-managed property that had become moldy and had habitability issues that Frontier had failed to address in a timely manner. To switch for a minute to the owner's perspective, they are quick to take and keep your tenant's deposit (and your owner's capital) but slow to return it. My contract with them ended October 1 and I have not yet received any of the funds they were holding in my behalf. As usual, their mistakes have caused delays. They are simply careless. Belatedly my property manager tells me that on Sept. 23 she emailed me a closing agreement to sign, but that never arrived (probably sent to the wrong email). She never accompanied that email with the courtesy of a phone call to say it was coming. Then twelve days later when she began to wonder why I never responded, she finally checks in with another email, this time one I received. When I open the document, I see that she had carelessly written up for the wrong address and the wrong contract! Her excuse for that was that three other owners were ending their contracts that month and she must have gotten us confused. As usual, the mistakes are theirs but we owners and our tenants are expected to put up with their inefficiency. When Frontier finally got the paperwork straight, I assumed that they would released my funds immediately but no! I have yet to see the deposits and owners capital they held for me. After all the delay caused by their own inept handling, they were unwilling to shell out for express delivery of a check and still I wait. At this point I'd like them to pay interest on that money because I am paying out of pocket for getting people to do the repairs that their maintenance people were always too busy to do. Back to the problem with how Frontier does maintenance ... First problem is that they take a tenant-hostile attitude. When my tenant came in with a complaint that his fridge leaked on the floor, the maintenance supervisor coldly told him that it was not the owner's responsibility to maintain the fridge. Had Frontier simply called me to see how I felt about it, I would have said "please fix that fridge immediately. I want my tenants to be satisfied that they have a working fridge without having to mop up around it every time they walk into the kitchen. AND I don't want the kitchen floor to become soft and dry-rotted and to need to have my linoleum replaced simply because I am not obligated to keep that fridge running for them." Frontier's staff need to make a serious attitude adjustment about maintenance. Instead of assuming that owners want to get by with as little work done as possible, they need to take tenant's maintenace issue much more seriously. My experience is that only emergencies get immediate response from their over-burdened maintnenace staff. (Note - part of the problem may be that most contractors do not want to work with them. The maintenance guy I had been using for three years was hesitant to enter the unit as soon as it went under Frontier's management though willing to do jobs on the places they were not maintaining. I should have taken that as a clue. In late summer my property manager made a very thorough list of all my tenant's complaints and then told me these things would be fixed immediately. A week later I checked back with my tenants and nothing had been done. When I checked with Frontier, the response was "oh, the guy who does the maintenance took a week's vacation and only the emergency stuff could be handled until he got back." My reaction to that was 1) why not communicate with me about the delay? 2) why do you guys only have one handyman who can manage repairs for all the properties under your control and 3) I've had one too many broken promises from Frontier and it's time to get out of my contract. It's potentially a good thing for current tenants dealing with Frontier that four of us owners ended contracts last month. Now maybe the few maintenance people who willing to work with Frontier will be more available. read more

Worst rental company EVER! I moved into a small house in Twain Harte with a fire place. looked at it and all was well. Sign the papers, get the keys to move in and there is plywood over the fire place. When I asked about it I was told it needed cleaned and they would be in next week to do so. Moved in, and months when by it started getting cold. I kept calling but they would always dodge my call one way or another. Then Winter hit. It was SO cold in that house that my shampoo actually froze then I finally got ahold of Carolin Sharp. I was upset and freezing and told her I need the fire placed fixed right away. She finally told me the fireplace was broken and unusable and they were not going to fix it and that I should "bundle up and get over it". I could rant all day about what horrid people this company is but reading the other review I'm sure it's become overly clear. This company should be shut down. Do not rent through them you will regret it. read more

These people are crooks! Do not use them under ANY circumstances. We have not seen the rent on our home for MONTHS. They are dishonest and unscrupulous and feed off of honest and decent home owners. They charge the home owners to fix alleged problems with the home that don't exist and charge the homeowner outrageous fees, which they deduct from the rent they have in the bank. We are not the only ones that have had this experience, we have several families in our community that have been robbed by them. Unfortunately, we learned this too late, but it is not too late for you. Don't even think about calling them, it would be better to flush you money down the toilet!! read more