Step Up manages three houses for me, and is always responsive to requests from tenants and repairs that have been requested. Darlene is very professional, (and Faith, too)! Most of the negative comments are from renters - so take that with a grain of salt. Step Up handles service requests promptly, and usually gives me a few options. As an owner, I like having long-term and happy tenants, and from my side of things Step Up shares this goal. But sometimes people need someone to blame for their own troubles (as a recent tenant did), and a 'management company' can be a convenient punching bag. Step Up even helped with a frivolous lawsuit from a disgruntled tenant (who had trashed a house, dog feces and garbage left behind, holes in the wall, partially painted rooms, and even a burned wooden deck!) who was unhappy with the deposit 'cleaning' charge. So Darlene and Faith put up with a lot! I appreciate them immensely and will continue to use Step up for my property management needs. read more

Step Up has managed my rentals for three years now and I wish I hired them sooner. They make being a landlord much less stressful and they ensure everything is done by the book and in compliance with landlord/tenant laws, which is extremely important. Their amazing staff, specifically Darlene, Jamie and Davinelle are always there when any little or big issues arise. Darlene even went to court with me, fully prepared with documentations, to support my defense in an unfortunate landlord/tenant situation. I couldn't be more grateful for these ladies' ongoing support with my rental properties. It's comforting knowing I have an experienced, knowledgeable and trustworthy team to help me maintain my properties and keep my tenants happy. read more

WHATEVER it takes do NOT rent from Step Up Property Management. From day one they lied and misrepresented the unit. Promised multiple things they never followed through on. Literally said "sorry, you already signed the lease". For a year we dealt with plumbing issues that were definitely unsafe, including the septic tank backing up into the shower. The showers would back up weekly when the toilets were flushed, there were rats living in our ceiling that weren't dealt with, a mailbox that USPS won't deliver to because the house was illegally sub-divided....and SOOO much more. And then, after a year of acting lIke actual slum lords, they charge this for the move out!!!! Professional cleaners were hired and the place looked WAY better than it did when we moved in and yet here's the proof that they are absolute crooks. I'm disgusted that someone would treat people this way. PLEASE do not rent from them or let anyone you know!!!! And spread the word so these people have to stop practicing business this way! read more

Step Up Property Management - Property Management Near Me - Sonora, California

DO NOT RENT from these people. The owner of the apartment enriches himself by keeping people's deposit. The management of the company does absolutely nothing for the renters. I left my place spotless, and because I changed my departure date, they penalized me and kept $1000.00 My agreement included internet. It was dial up that the owner has rigged, and the 'modem' (ancient) he provided is not even supported by any internet company but he will not deduct from rent. My fridge broke during the summer and it took him one full week to get a refrigerator and all my stuff spoiled. when they need to go in your place ( they don't care is you are not there) they just barge in, and then say they are sorry. HORRIBLE place to do business with. If you need to rent, and are front out of town, do Craig's list, or local realtors. read more

Having gone many years trying to manage our rental property from a distance, we were referred to Step Up Property Management and we haven't looked back. Our property is in very good hands and more profitable than before. In the years we have partnered with Step Up we have had our longest lasting tenants. They are an advocate for the renter and landlord and report all concerns and maintenance request almost immediately. Darlene's communication between ourselves and our tenants make it so much easier to take care of needs as they come along. We feel Step Up works for our tenants and for us, making everyone happy! We truly appreciate all of the office's hard work. read more

Darlene and Davinelle were very knowledgeable and helpful answering any questions about the application process. Very polite and professional!! Faith was very helpful with showing me a couple properties. She was very patient with me as I was running late and still showed me the property with a great attitude! read more

Nothing but great things to say about my experience with Step Up. From the get go, Darleene met with me in person and set an awesome vibe as I toured the unit I was interested in - She was super friendly and continued to make my experience really warm throughout the continued rental process. Davinelle was great in facilitating the application process and was super friendly and professional in assisting me with cinching up the lease and utility checklist for on boarding- she was always quick to respond and super communicative - I was never left hanging. These two gals made the whole experience really positive for me. Davinelle even sent a notecard to thank me for my tenancy, which I thought was really sweet and thoughtful. I'm loving the new place and I am so happy I chose Step Up Property Management. read more

I have been with Step Up Property Management for years and would like to give a special thanks and mention to Darleen for all of the hard work that she does there for my family. She cares and is always diligent in meeting our needs and handling whatever problems pop up. I would refer anyone to Darleen at Step Up Property Management read more

0 STARS. We have been renters for years with all glowing reviews from previous landlords. We have lived in our unit for 8 months now and have had the worst experience doing so. Not only do they have maintenance people coming by without notice but they have shut off our water without any written or verbal notice prior. They notified the 3 other units but not us. We have been harassed and treated as if we are completely unwelcome. We have a drug dealer in the unit next door who has also caused us problems but he called and complains about us all day everyday. Therefore we get notices all the time. Most of which are inaccurate and are completely false. We have had issues with the neighbor yelling at us, cussing at us in front of our children, burning things in the middle of the night, screaming in his unit, having people come and go at all hours of the night, him looking into our front window on camera, him walking the perimeter of our fence looking in, also on camera, him trying to talk to my young daughter in their room from his yard, him throwing away needles and having them all around the ground by the trash. Etc the list goes on and on. And all step up does is give us notice after notice for us planting a fruit tree in the yard, or for putting cameras up (which police said to do in regards to the neighbor). And say how he is "such a nice guy" and that "he's a good tenant." Not only does my husband pick up around the property or leaf blow when the company doesn't show up. We pay our rent and bills early every month and the other neighbors are so great and have complained as well with nothing being done. Now they have threatened eviction during a pandemic. At this point because of having a fire pit (we don't) and for my fruit trees which I now unplanted. I know I won't be receiving any of my deposit back. All the do is harass, bully and intimidate residents. The other tenants are unhappy with nothing being resolved as well. We moved from Modesto and didn't do enough research into the rental companies. Please if you are thinking of renting from this company. Don't. It has affected my personal life from all the stress. There are probably much better rental agencies out there. Our complaints to the company started September 9th 2020. Nothing has been fixed since then. And we have been singled out and harassed since. And now we are being pushed out of our home for non sense. Attached are photos of an pop by inspection they did. Apparently they do one once a month just to maintain the roofs and fences. My unit was the only one that pictures were taken. After she took said photos she left. Not sure to this day what my violation was as they never told me. Nor do these photos show me anything. Some of them aren't even my yard. It's the neighbors. read more

See all

faith mcnaul was very kind helpful and respectful and answered all my questions at the showing thanks for being so helpful plus darlene mcnaul answered all my calls accordingly and fast read more

If you are reading the reviews here you will notice that most of the negative reviews are from renters...not the owners of the properties that Step Up manages. As an owner, I'm a fan of any management company that has my back and holds renters accountable for any damages done to the property as a result of their occupancy. So, if you are a renter and didn't get your entire deposit back...and feel the need to push the blame away from yourself...maybe it's time to grow up and start acting like a responsible adult. Don't like these conditions? Then go buy a property of your own and treat it however you like. read more

Honestly a horrible company to rent from. The individual landlord was a nightmare and the company did nothing to protect the renter. they constantly violated me rights as a renter and let the landlord take advantage of me and lie about the property. Then they withheld my depsosit. Considering a civil suit. read more

When Shannon was the owner and present and in charge this company was the GREATEST. She was the personal touch that EVERYONE loved so much. It is awful that she's gone. The new management Asset, seems like it's a big company that only sees you as a number and just another nuisance obligation that they have to service. Yes, they are slow to respond, and they are impersonal. They have been "ok" about maintenance, but boy, are they ever timely about wanting their rent payment! I just miss Shannon so much. read more

Most of the reviews I read on Yelp were from before Access Property Management in Lake Elsinore took over StepUp when Shannon's operation went bankrupt. Unfortunately, it seems that the Southern California-based Access management is user-hostile to tenants and landlords alike. Darlene is the employee who has been in place the longest, since around September 2019. She knows what she is doing and tries to be helpful to landlords. But it seems her efforts are stymied by Tom P., a dictatorial and rude sales manager out of Lake Elsinore. Staff turnover is high and, except for Darlene, the new staff's lack of training is very evident. Previous bad experiences with Mother Lode PM and worse with Frontier led me to StepUp, but after my most recent experience, I regret to say I would need to look elsewhere. It's a pity because there is at least one honest competent person running the local office. But when there is a jerk controlling the operation from a distance, it's no help to a landlord trying to find a good tenant. read more

THE WORST MANAGEMENT, DO NOT RENT FROM THEM. They completely robbed my mother and sister. They never took care of any of the problems in their rentals that included mold issues and maintenance, my mother and sister cleaned the house and carpets. Yet, they kept the $1700 deposit and on top of that charged an extra $750 so in total charged my family $2400 for absolutely nothing. What is the point of property management? To sit on their ass in the office and do ABSOLUTELY NOTHING for tenants. On top of it, they are EXTREMELY UNPROFESSIONAL and prejudiced. When you ask for help, they say, "Well you signed a lease". They also try to up the rent every so often without any warning or a heads up. Darlene is the worst one in that office, it is a shame that a business like this is allowed to operate. Many things went wrong while living in this unit, but the worst was an attempted break-in where the sliding glass door was shattered and it took them 8 months to send someone to fix it. UNACCEPTABLE. PLEASE DO NOT RENT FROM THIS SO-CALLED MANAGEMENT. read more

I have been renting through Step Up Property Management for 2 years now. The girls in the office are so helpful and kind. When and if I have a problem they are right on it to fix the issue. I would highly recommend Step Up as a property management to go through. read more

I appreciate when a property management company holds tenants accountable for paying their rent and utilities. And especially when they leave the home in such a horrible state. I commend them on the hard work they are put through dealing with such problems. read more

DO NOT RENT FROM THIS COMPANY!!! They will nickel & dime your security deposit to death. I've rented from them twice. Each time, they have charged me for the most ridiculous things after move out. Even if you clean your rental spotless & leave it 100% better than when you moved in... they'll still charge you for a professional cleaning. Another example, if you change out the air filter with a new one... they'll still charge you for a replacement regardless. It's unreal that they get away with this. Be warned... if you rent from them, you will NOT get your entire deposit back. No matter what, guaranteed. It's pretty disappointing. read more

If I could leave no stars I would!...our company rented a home from Stepup Property Management...we paid top dollar for the Sonora area $1950 per month... upon move out they took over half of the deposit and charged us an additional $360.00 cleaning fee after we paid for professional carpet and cleaning service. The property was in so much better shape than when we initially moved in..it's disappointing I considered Shannon a friend and she is definitely not, as well as being unethical. One note take very detailed photos and check everything on the move in...they will take everything from you if they can! read more

Absolutely terrible! Constant snooping and trespassing on our property that we rented. We feel un trusted and unwelcome. We never get a heads up when a repair man is coming. One time it was 7pm and he just showed up while we were eating dinner. We love the guy, but we would like a heads up. It is not an ideal situation when someone is always snooping around the property. The other night they were here with flashlights in our yard!! We got them on camera. Terrible. We love the home but the constant distrust is getting old. We have raving reviews from other landlords, so not sure why they feel the need to trespass and snoop. read more

Step Up PM is a team with unique skills. I thought I'd only need them to help me qualify a new, great tenant. But when my contractor flaked on me (unfortunately, this is too common in Sonora), they pitched in to get my house ready when the tenant was ready to move in. Between Michelle and their maintenance guy Bob, all critical elements were ready for my fabulous new tenant, who was hand selected by Step Up owner Shannon...Bob stayed on to help me finish the house after my tenant moved in. Sonora property owners, and folks looking for rentals are fortunate to have the Step Up team in town.-- MMS read more

This is a scam all the way! Ripping good, honest people off by stealing their money in the $80 application process. We originally applied for the house next door. They convinced us to transfer to the one next door. We were well over qualified!After doing so they led us on for a month saying they were "processing applications". Finally they told us it was already rented. I called up beyond upset and suddenly I'm told that decision was a mistake and they would love to show us the home. Odd but ok! We went and saw the house and then they tell us we had the best chance of getting it since nobody else showed up for the showing and as Jaime said, "we don't rent to people who don't show up for the showing". Jaime, If you read this, "shame on you for being a huge part of this scam! We gave them 5 days for the final decision and I ended up calling them, no answer. So I texted them and all of a sudden I'm told the manager chose someone else! they tell us the "manager didn't choose us" after jaime claimed that she makes the "final decision"! Lies! Straight lies! You people are SICK! Do not rent from these a**holes! Liars and thieves! Do not be tricked by these scumbags! We are reporting them to the Better Business Bureau. They should be SHUT DOWN. Taking advantage of people who so desperately need to find rentals in this expensive renter's market is sick! You should ALL BE ASHAMED OF YOURSELVES!!! Every single one of you who work there! read more

My family and I are having to relocate to Sonora and didn't know where to start looking for available rentals. When we reached out to Step Up, the woman who answered the phone was so helpful and informative about their application process and what to expect. Even though they were not able to help my situation they gave me a list of other property management companies to contact and a local Facebook group that helps people searching for rentals in the area. read more

Ranking is 0. Lived in a rental for 18 months. They didn't do one thing! Electrical keep blowing and they had my husband fix it, big snow storm came through last winter and there was over 7 trees that fell on the property one totaled out our vehicle and the rental company was called and the home owner becuz we were until to get out due to the fallen trees and no one came out. We had to take a week off work and pay for some one to come help cut and move all the trees. The home was dirty, dusty food on the walls etc. all noted in walk through , husband painted so it was liveable. Carpets were so worn out that when u vacuumed it would start pulling up the carpet . On move out we clean the home better then any cleaning company, clean the carpets ourselves so it wouldn't rip. And they had the audacity to keep money for cleaning , carpet cleaning, and little shit!! Do NOT rent from step up property management they are a horrible company and do not rent from Terri Miller . Do not rent the home at 22845 Hitching PoSt rd Sonora ca, !!! read more

I cannot say enough great things about this company. Shannon has gone so far above and beyond what could possibly be asked from a property management company. She did not just find us a place to live, she fought to find our family a home that would be perfect for us. Shannon even spoke to our current landlord to ensure the smoothest transition possible. Only company I would recommend. Though I spoke with Shannon most often, the entire staff is kind and incredibly honest and helpful. You cannot go wrong with these folks!! read more

This company has been taken over by Assess Asset Management. With Shannon gone, it is just not the same. They are still ok, but the personal touch is really missing. This commonly happens when a small "mom and pop" business gets swallowed up by a big impersonal company. Shannon was just the best because she built this company from nothing, so she had a very personal motivation to make it a great company. She is very much missed. She went above and beyond to help me find a place, and she really helped get us settled in. What a great business owner she was. You can see from the reviews that the star number changed over time. This is due to Shannon being gone now. read more

Wow Shannon sure sounded great and very much into details laid out whole plan and prices and details will be calling her soon love the website awesome, Victoria M. read more

If I could give no stars I would. They scammed me into signing paperwork saying it was for another year lease with a increase for rent which I was totally okay with when our lease ended. But once we signed everything they handed me a 60 eviction notice at 37 weeks pregnant and stated that what we signed was only for the remainder of our lease. So they increased my rent for 60 days. This place is a joke and needs to be SHUT down. We were perfect tenants paid rent early EVERY month and kept the unit in immaculate condition. DO NOT rent from this company. read more

Do not rent from Step Up in Sonora. They acted professional at first, but then we had the property owners calling and texting us. Which was odd. House had urine soiled carpet, which they tried to hide by having it cleaned and had all windows open and all fans running. Had to have carpet replaced in entire house because of the stench that they tried to hide. Ugh where do I begin. There are a million things. We were not from here so watch out, Step Up gossips to your neighbors and tells them what you say. Small town. Step up told us the easement would be used 2 times a year by neighbor. It was used 10 times a year. When I emailed to ask about why a neighbor we did not know was hauling ass in his truck backwards up our driveway to split wood for 3 hours, they told our neighbor that we had complained about them. So then we had angry psycho neighbors bitching at us. So unprofessional it is ridiculous! Sorry but my toddlers were in the yard, scary. Oh yeah, they told my neighbor we weren't allowed to have dogs, which was a lie. We have had a perfect renting history for 13 years. These guys are nuts! And so unprofessional I can't even believe it. read more

Shannon at step up property management is outstanding. She works with clients and tries to get them whatever they need in housing. I will tell everybody I know who is looking for housing to come here . Tony read more

My experience in dealing with Step It Up has been super smooth. Shannon has been extremely trustworthy and honest, and very direct in her dealing with me. She guided me through the process and returned my calls very promptly whenever questions came up. She listened to what I wanted to find in a property and used her experience to help me find what I was looking for, even when I didn't know all the right questions to ask. When she didn't know the answers to a particular question, she would find the answer in a timely manner. When I moved in, there were a couple of non-working items. It took one call to get them addressed and they were fixed in the same day. I have not had a single issue concerning making payments. Kim really took the time with me to set up online payments to make sure we got everything correct so there would be no hassles in the future. Shannon, Kim and the other ladies that helped, thanks for all the time you spent with me! You are all super RAD!!!!!! What I would tell a complete stranger about my experience is the same thing I would tell my family: GO WITH STEP IT UP!!! read more

DO NOT RENT FROM THIS PLACE! I have emailed them a few times and never heard back from them. Why have an email as a way of contacting them if they never plan on returning an email? I have been looking for a home for a few months now. I wrote this place, explained my situation, my price range, etc. And got nothing. My price range is in a decent bracket too. This is extremely frustrating. They must really not want my business. I work for our local LE as well. So apparently for them to take me seriously I'll have to go in and fill out an application. Well no thank you! I'll take my money elsewhere. Ridiculous. This is a horrible business practice. Good thing I'am not in any kind of hurry to move or I'd be in trouble! Even large companies email people back. Extremely rude! read more

Negative NEGATIVE stars..... I called this company the morning they advertised a property... They never called me back and the morning after that I called and asked to see the property and they told me that they showed to many people already and the applications look good. If you aren't going to be fair and show everyone that called the same day it is advertise.... Why advertise? I feel discriminated against because they probably had someone they wanted to rent to already. I mean I called the morning they advertised!!!!!!! read more

Don't believe the five start ratings for this company. They must be staged. I paid top dollar for a rental that had no gutters, missing and destroyed screens, etc, The management had a very questionable way of conducting the initial walk through and the final walk through. (two different people) Even though I did a pre-walk through before the final I was still nickle and dimed for things that were not discussed in the hour and a half time that the employee spent looking at every sqaure inch of this older mobile home! If you do buisiness with this company you will most likely regret it. read more

Wow! I cannot say enough positives about Shannon. She has the best communication skills of anyone I have ever known! She knows how to diffuse a situation and make the dark places have light again. She knows how to make you feel like you are a special person, whether you are the tenant or the landlord or an idiot (which we all are at times). We had Shannon manage a rental that we inherited. We knew nothing about the property nor the tenant. She stepped in and gave direction and structure where there was none. When we decided to sell this property, she was asked to help help us move the tenant, she had the magic touch to help convey this to the tenant which cannot be an easy task. She has straight forward way of dealing with people that is not demeaning to anyone involved. She has internal insight to look above a situation and then deploy her negotiation skills to get what was needed done. She has this "Pat them on the head and kick them in the ass" way that get what needs to be done, done... If you are in need of a property manager, you have found the right person. I will miss working with this lady. read more

Step Up is great! Everyone was super nice and knowledgeable about the different properties. I felt like they really cared about finding a place that was a good fit for me. So glad I was able to work with them. read more

I am so happy working with Ann Brennan and Shannon Kent. They are fun, sweet and good natured. Always available and ready to help. It is hard to find people that work well in high gear, these two ladies are constantly on the go but always make time for me. I currently rent a beautiful home through Step Up MGT. and Ann is showing me homes in the area to buy. I have put Ann through the ringer with multiple offers and continual viewing of listings, I'm waiting for her to get irked with my constant requests, but she never does. So thanks Step Up,...you really stepped up! read more

The Step-up team exceeded all my expectations. They worked with me in searching for a new rental, and when moved I had a couple unseen issues and the team acted and corrected immediately ensuring a safe and enjoyable Home for my family. I highly reccommened working with the team searching for a home or to manage your rental property. Thank you Team Step-up!! read more

Started off very friendly and helpful. Unfortunately, after my experience, I have to say that this company is unprofessional and dishonest. I had holes in my dryer vent hose (common cause of house fires) and Shannon told me that I had to just "stick my hand in there and pull stuff out"...it wasn't their responsibility because I brought my own washer and dryer. This was very unprofessional. The company said they were going to replace the hose and no one ever showed up. I was told that my bills would get added to my rent online (automatic payments) since I was month to month and the bills were under the landlord's name. I was told 2-3 months after I moved in that I was delinquent and had a huge bill due because they were not doing what they were supposed to do calculating my monthly payments. I did not have access to the bills. Same thing when I moved out. I had a huge bill at the end because I was not getting billed each month. Literally, my extra bill was over $700 not including rent. This is not to mention that after I moved out and asked to return keys and get my deposit back, I had to wait almost a week to return the keys (still waiting on the deposit) and the person meeting me was an hour late. I even verified the appointment that day. Also, I was able to speak with the homeowner and figured out the company lied about their communications. I was waiting to hear back from the company to see if the owner could let me stay longer since I had to decide what to do with a piano and the company said they had contacted her multiple times and never heard back. When I spoke with the owner, she said that they had never contacted her at all (they eventually did much later). Lastly, when I was going in to pay for 7 days in May, Shannon took out her calculator, divided $1000 (rent) by 30 (there are 31 days), which is 33.33 and rounded UP to 34 (said that's how property managers are taught to round) then multiplied by 7 to get $238. Pretty shady... It might only be 8 or 9 bucks, Step Up, but that's money that you pocketed that does not belong to you! Step Up seems very friendly and I'm sure they handle some properties better than others, but I would definitely not recommend them. Shannon is very charming but beware. She is truly a business woman mostly interested in her earnings, not the best interest of customers. read more

While living there was good yes over paying 550 sq ft no washer dryer no dishwasher no utiliies where included i was shelling out close to 1300 monthly to live in a tiny 550 sq ft house. maybe thats california for ya ? however everything feel apart towards the end. I did do clean up but then they charged me for areas that where left dirty when I moved in like the over and top part of micro wave witch was done this way. Also claim that I never allowed them to show prospective clients in witch was a lie. I had random people close to 5 to 7 people showing up on my door step NO CALLS from them saying that there coming no hey this person will be here at this time can u show the house. I even got to the point where I called both of them and explained that if they wanted to show the house witch was fine to call me prior at least let me know what was going on random people showing at my door who knows if they wanted to take or steal something you don't know these days. Another false statement that was made was me leaving early cause I had to " catch a flight " well totally false i had to leave yes cause I had a 6 to 7 hour drive from Sonora to Az I had my truck packed witch she saw. They also are not paying for the 2 days I left early either. I guessed something like this would happen cause all property management groups are good to you once they got your money rolling in and on time if not early. I felt rushed out of the house ! cause they wanted to rent it towards the end i would get calls once or twice every other day witch would include when do you plan to be out. Well I should of stayed my 30 days then instead of being considerate and leaving 2 days earlier they didn't even pro rate it !.I still haven't seen there close out or final check list and won't respond to any email attempts. well guess thats sonora for ya. read more