I've lived in Galveston Texas for over 10 years. Throughout my time I've relied trusted and…read morecontinue to count on the great management team(KIM), All tellers, and Security at Moody Bank Seawall and Moody Bank off of Post Office for all my banking needs over that time. Whether using the online message-center with quick response time, transferring funds, or fraud alerts and quick resolution etc Ive had immediate service, never missing a beat! Immediate attention! And immediate resolution. They've always been extremely kind, professional and very efficient every time I entered into or outside of the locations on the island. I consider Kim and all Staff at Moody Bank Seawall to be family As A Hometown Bank should be. Thank you for your exceptional service to me and my family over the years. Moody National Bank....A Bank you can ALWAYS rely and trust upon in all your banking needs. Love you all. Blessings in the New Year. Satisfied Customer Danielle St Pierre

From the owner: At Moody Bank we are small enough to know you yet big enough to meet all your financial needs. With…read moreover a century of service, our experienced team is ready to help you meet your goals. We offer a full range of personal and commercial banking products along with one of the oldest and largest trust departments in the state of Texas. We've built relationships in Texas since 1907 and look forward to building a relationship with you.

We stopped by to use the ATM st this credit union because our credit union recommended this credit…read moreunion... my kids (who's 8 ) ask for change for a $20, 2 &5 and 1 $10... and the lady said no because we are not a member at this credit union... with this level of service to a 8 year old I would never be a member at this credit union... AWFUL customer SERVICE!!!

AMOCO FCU has been my CU/Bank of choice since I was 18 years old. I have had all of my vehicles, my…read morehome, high limit credit card and other loans through them. The rates are great, the approvals have been infinite. I have been in contact a lot more often with AMOCO for different reasons over the past year and my experiences with over the phone services have gotten worse and worse. Attitude is half the battle, and I have been dealing with seemingly annoyed representatives but that isn't even the biggest problem, people have rough days, it happens. The knowledge has been spotty with certain situations and the lack of ability to transfer calls to the correct handlers has also been bad. There has to be more listening to help/troubleshoot instead of listening to correct. Like I said, the rates and approvals are great, always have been. But aside from the wait times, I just haven't been able to find success or at least timely success with my phone calls in the past year. Honestly if I didn't have so much of my financials tied in with AMOCO I would greatly consider leaving.

If you value your time and money, go bank elsewhere... BOA is a ripoff with their miserable…read moreinterest rates.... Avoid at all costs!!!

Staff extremely rude, not helpful. Hours are stupid. 9-4. Are you kidding? Most people have to be…read moreat work by 9 and get off at 5. I have to request off just to go to the bank, ridiculous. I will be switching banks ASAP

The A $5 faux pas... Recently, I was going to open a bank…read moreaccount. My choices were between Hometown Bank and Texas First.. Let's just say after the experience my housemate had with Hometown and their REFUSSAL to wave a $5 fee fo replace an expired card that was mailed but never was received Texas came in FIRST with me AND my housemate who subsequently left with his "Hometiwn" with a CLOSED ACCOUNT and a cashier's check... The FIRST place BOTH of us went was Texas, leaving Hometown having won the $5 battle but loosing the war.

The older woman that works commercial lane is absolutely a horrible person. How can your other…read moreemployees not take this issue to management? So so rude to me as well as my son, who was new to depositing. Made him feel stupid instead of gaining a lifelong new customer

I've been a customer for of TFB for 30 years. They provide great service for transactions whether…read morelarge and small, easy or very complex. Always friendly and helpful.

I've been with TFB since the late 90s. If I could give 10 stars out of 10 I would. This is my…read morefamily and I can rest assure my accounts are safe. When there was a fraudulent attempt on my business account, the president of my branch called immediately to inquire. The credit Union out of state did not catch the fraud but Texas First did! Although fraud hasn't occured often, Any time there is any question , I am contacted immediately. When it comes to customer service, every branch I go to, I'm treated with professionalism and kindness. Any issues are quickly resolved and this is important since I work out of state! TFB is safe, secure, and you're not just a number as you are with the global banks.

Amazing hometown feeling!! Would come back anytime to satisfy my banking needs. Easy laid back…read moretransaction with great customer service.

THIS IS HOW BANKING SHOULD BE! I have multiple accounts at the Pearland branch and I can't say…read moreenough good things about the staff at this bank. Always friendly and available to help. Especially Sean and Kayla. also, great coffee.

I love the Galveston branch, Mary has been my banker for about 3 years now and the customer service…read moreat this location is wonderful.

We have been members of Wellby for over 20 years now. Laura A. and Mary are like Angels. They are…read moretrustworthy and compassionate to our financial needs. They are always in reach when in need, like our Guardian Angels. Laura A., thank you and your team very much for always being there for us. NB

Great customer service, easy access to the branch offices in my area, competent professional and…read morepersonable staff. I've been a customer for at least 5 years.

I was genuinely glad to see Ryan Coaxum join forces with the Moody family and their extraordinary…read morelegacy of giving. He's been a powerful presence in the Black community and across Texas, consistently giving back, so the fit feels very natural. I first saw him speak at a conference and have followed his work on LinkedIn ever since. You can tell he brings both purpose and real impact to what he does. When someone with his track record aligns with a bank like Moody, it builds immediate trust. This was a great hire by Moody Bank.

This place is amazing! We have our personal and business account there. The tellers know me by…read morename, and they always go out of their way to make sure we are satisfied. Casey and Jessica are the best! Hats off to them.

Lying and charging me fees I specifically asked about. When I was going to school in Galveston, I…read moreopened an account here. I also had one in Houston with my parents. I had to move to California for work. Before I moved, I called specifically to ask if I would get charged any fees on my account. I was told that I would not because I have another linked account that is over the daily balance. So I kept the account open so that I could move money between just in case. They never updated my California address, so I never received the statements. I logged in and realized that they had been charging me $10 a month for the last year. I've tried calling customer service but they said a local branch manager has to authorize any refunds on fees. I've been trying multiple times and haven't been able to get a hold of said bank manager. I'm a medical resident working sometimes 80 hours a week in California and the hours are really difficult to line up and speak to this person. I just want some of my money back because I've been lied to and it's really upsetting. This has been my worst banking experience.