After we booked and paid in full, they were terrible about responding to email. They asked us for…read moreour flight information which we emailed and they never acknowledged receipt even though I sent it several times. We had to cancel our trip because of Illness and I understand why we did not get our money back. However, the up front cost included a cleaning fee and we did not dirty the apartment since we were never in it. They agreed to refund the cleaning fee and then sent my bank info. 4.5 months later and we still have not received our money. We rent apartments in Europe frequently and this was the worst experience ever.

I had the worst checkin experience of my life today. I am usually generous in terms of online…read morereviews but today I was furious. After confirming checkin time right several days in advance, I called to check in the same day, only to get notified that we can't checkin or store our luggage until 5 PM. This is a joke and I have never experienced anything similar in all my years of travelling, no matter hotels or Airbnb. After much discussion, we agreed on 5 PM sharp to meet up at the apartment. We were there 5 PM sharp and guess what, no one from ApartmentInCopenhagen was there. What a fiasco and completely unprofessional! There was zero communication to warn us about the changed checkin time, considering the fact that we had planned our roadtrip according to the agreed checkin time. There was no sincere apology from any of the staff and no one even mentioned a reasonable compensation for the unprofessional behaviour. It is not OK to blame the apartment owners. Proper and timely communication is both what the owner and we as customers pay ApartmentInCopenhagen for, which you completely failed this time. Very disappointing! We travelled with our Moms who both are 60+ years old. Just think that we had to carry all our luggage and wait for you on the street, even after your mistake with the checkin time! Shameful really.

I booked this particular hotel because I was intrigued by the design and architectural style. Upon…read morearriving, my husband stood in the elite line which is managed by a single person. We were warmly greeted. Our chat with the staff member checking us in was delightful. We were upgraded from a standard room to a full city view where we could see the full city center of Copenhagen. The view was really nice. We stayed in the newer tower. The room was comfortable. The bed was low. More pillows would be great. Location is good. There are restaurants nearby. Taxis and Ubers are easy to find. Easy access to public transportation. The elevators worked great. Fresh fruits and water were available near the check in desk in the lobby. I wish that the hotel would have provided guests with a couple bottles of water upon arrival, or in the room. Public transportation is easy to access from the hotel. We purchased the breakfast, but did not have time as we had massages booked for that morning. I hope we weren't charged for the breakfast. I would stay there again. The upgrade was really nice!

Interesting exterior, awful stay! It was expensive and absolutely horrible amenities. I list pros…read moreand lions below: Pros: A. Really good towels B. Friendly staff Cons: 1. No fan in bathroom. 2. Super small bathroom 3. Curtains dont black out. Its broken and can't block day light. Don't forget you have day light 3:30 am. Absolute terrible for night sleep 4. Mold/mildew in bathroom 5. Too small sink, ni space to leave toiletries. 6. Toiletries seat right next to bathroom door. I bunked my arm to the door 7. Stained curtains. I leave pics for proof 8. No electric outlet for blow drying. I had to plug it next to the desk and mirror is far from there. 9. There is an electric pot. But there isn't ant outlet to use it there. So you put it on floor (?) We didn't bother to use it

We wanted kebabs and we wanted to stay close to our Airbnb…read more A quick google search showed us this kebab shop in our neighborhood. This was the only place where we had a language barrier. But I can point at what I want, see what my total rings up to, and pay the man. And I still end up with a delicious kebab! So all was well. Despite none of us understanding each other, we were able to order and get what we wanted. Patience and kindness and a smile help ease the awkwardness. The kebab meal I got, with fries and a soda, was my cheapest meal in Copenhagen. And it was positively delicious! Exactly what I wanted, filling, and delicious. What more could you ask for!?

Convenient. Simple. Clean…read more This station was very close to our Airbnb during a visit to Copenhagen, so I became very familiar with the location. Both Metro lines service this location, as well as several S-trains and bus lines. Things seemed to run on time, the station is clean and easy to navigate. There is a shopping center next to the Metro side of the station, as well as a 7/11 as you walk up. You'll be able to get what you need and get to where you need to go.

Great station, Its small in size and easy to navigate: Trains upstairs, Metro downstairs. It's…read moregenerally nice and clean. There's a 7/11 in the front part of the building. Right next to the station is Vanløse Centeret. Its Got shopping, cafés and restaurants, as well as a gym.