After we booked and paid in full, they were terrible about responding to email. They asked us for our flight information which we emailed and they never acknowledged receipt even though I sent it several times. We had to cancel our trip because of Illness and I understand why we did not get our money back. However, the up front cost included a cleaning fee and we did not dirty the apartment since we were never in it. They agreed to refund the cleaning fee and then sent my bank info. 4.5 months later and we still have not received our money. We rent apartments in Europe frequently and this was the worst experience ever. read more

I had the worst checkin experience of my life today. I am usually generous in terms of online reviews but today I was furious. After confirming checkin time right several days in advance, I called to check in the same day, only to get notified that we can't checkin or store our luggage until 5 PM. This is a joke and I have never experienced anything similar in all my years of travelling, no matter hotels or Airbnb. After much discussion, we agreed on 5 PM sharp to meet up at the apartment. We were there 5 PM sharp and guess what, no one from ApartmentInCopenhagen was there. What a fiasco and completely unprofessional! There was zero communication to warn us about the changed checkin time, considering the fact that we had planned our roadtrip according to the agreed checkin time. There was no sincere apology from any of the staff and no one even mentioned a reasonable compensation for the unprofessional behaviour. It is not OK to blame the apartment owners. Proper and timely communication is both what the owner and we as customers pay ApartmentInCopenhagen for, which you completely failed this time. Very disappointing! We travelled with our Moms who both are 60+ years old. Just think that we had to carry all our luggage and wait for you on the street, even after your mistake with the checkin time! Shameful really. read more

We rented an Airbnb from Solveig in Copenhagen. Even though Airbnb website said we should get a full refund due to Covid 19 Solveig refused to give us a refund. The best we could get from Airbnb was a travel credit and not for the full amount read more