OSI is definitely one of the best stores in Ohio. The customer service is Spot on. The selection is…read morejust unbelievable. And to top all that they support Dog's Inc. Thank you for being a leader in the industry. I can not wait to bring my buddies back for a smoke. Thank you.

Amazing selection, wonderful and very helpful staff. Nice lounge, a true destination for all cigar…read moreenthusiasts to visit.

This store is the best! Everyone is so nice and helpful. Prices are great!They carry everything I…read moreneed, I shop here about 3 times a month.

Very good customer service. Great prices to. Fits my budget. Close and convenient to get to.read more

Always a vast selection and Chef Tony always welcomes me when I come in. Prices are comparable to…read moreother places.

This is my home away from home. Chef Tony is the best. Great lounge and humidor. Everyone is…read morewelcome and the customers come from all backgrounds. The shop has regular events with cigar companies that are well attended and always a good time. Stop by and see for yourself.

Went to buy Djarum Blacks and found the atmosphere warm, two gentlemen were sitting at a table…read morechatting, with the girl who works there, as I entered, and she smiled and asked "what can I get you sweetie?" As she rose from the table. As a trans female it was nice to be treated nice like that. Thanx It made my day. Brooke from DC

This is now my favorite place to go to get my Ryo supplies. They are Very knowledgeable about…read moreproducts they sell and have what I like. When I was in Last time, they didn't have enough bags of my tobacco I prefer to last me until the end of the month. I asked what might be something similar to try. No one has ever taken such good care of me as a customer. I was shown some things and obviously knew my tobacco and how it compared to others. Ultimately, I did buy a little sampler of something and I was told when the tobacco I wanted would be back in stock, which wasn't long, like a day. I don't drive near this place or my other tobacco place regularly, so I do it once a month. I really like that the people here are so super friendly and take care of you. They aren't in a rush, and want to get to know you. There's even a table and chairs to sit down. That's my kind of place.

Been here 2 times over the past 2 months. Very different experiences…read more First time, customer service was great - very informative and helpful. Then the second time on July 17, 2015 at around noon, terrible. This guy was rude, lazy, and arrogant. Hopefully the owner reads this and gets that guy out of there - he'll ruin your business.

Eclectic as it gets!!!! I've been trading there for a while…read morenow and have ALWAYS found what I wanted and found new and interesting (quality) people stopping in to buy cigars and related. The owner, Mike is a unique individual, and has been around cigars and tobacco since the 60's. Yes! He is opinionated...doesn't make him wrong. What a great why to spend and afternoon with wonderful and spirited conversation while enjoying a "fresh" cigar.

I go to the valley and can get everything vape and type of smoker dream I didn't have no problem…read moreasking them for the different things I wanted .