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    Full Throttle Car Wash

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Full Throttle Car Wash

    Car wash

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    Town and Country Car and Truck Center

    Town and Country Car and Truck Center

    (9 reviews)

    I bought my Mustang from Town & Country Ford and really appreciated the honest transaction. They…read moretook $9k off MSRP with no games, and when I chose to buy the insurance, they explained it clearly and sold it for $1,500 -- half of what other dealerships tried to charge. My wife also brought her old Escape in because we were worried about an engine noise. They checked it, confirmed it was normal and refused to take any money for their time. I was genuinely impressed with how they treated us.

    I am writing to formally document my experience regarding a warranty repair on my 2020 Ford Escape…read moreinvolving the driver-side door weld/arm issue. I first brought the vehicle to your dealership in February 2024 for warranty service. After approximately four months with no communication from your service department, I called to check the status and was told the required part was on backorder. I then contacted Ford directly and was informed the part was not on backorder and had apparently never been ordered. After bringing this to your staff's attention, I was assured the matter would be handled immediately. However, over the following months, I repeatedly had to call your dealership myself for updates, only to continue hearing that the part was "on backorder." At one point, when I asked specifically which part was delayed, no one could even identify the part in question. Throughout this entire process, I received virtually no proactive communication from your service department. I was repeatedly told someone would call me back with updates, but no one ever did. I ultimately waited over a year from the original service visit before learning the part had finally arrived -- and even then, only because I once again called your dealership myself. I later discovered the part had reportedly been there for approximately a week before anyone attempted to contact me. When I finally scheduled the repair this week, I was originally told the repair would require 3-4 days. I made transportation arrangements around that timeline due to my work responsibilities as a university coach. After dropping off the vehicle, I attempted to use the text update system your dealership provided and received no responses despite multiple attempts. I again had to call myself, at which point I was informed the repair would now take an additional seven days. I also contacted Ford's national customer service line and learned there are warranty transportation assistance policies available under certain circumstances. Unfortunately, your dealership never informed me of any rental or transportation assistance options during this lengthy process. At this point, I am extremely disappointed in the lack of communication, lack of accountability, and overall customer service I have experienced. The repeated misinformation, failure to follow through, and complete lack of proactive updates over the course of more than a year is unacceptable.

    Full Throttle Car Wash - carwash - Updated June 2026

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