Rep really knew what he was doing. My claim is in very knowledgeable hands. The claims rep was very…read moreproficient in all aspects.

I was facing an unpaid insurance invoice despite my efforts to resolve it. Yvonne immediately…read morerecognized the urgency of the situation and worked quickly to prevent further complications. Her professionalism, responsiveness, and genuine care made all the difference. Thank you for your outstanding customer service.

I got my new condo insurance through them and they worked pretty quickly as the closing was under…read moretwo weeks from the offer. I wanted to transfer my auto insurance and possibly my umbrella policy to them but I cant seem to get a response from my broker. I'll probably will move the condo insurance out of there when it expires as I cant imagine what would happen if I had to put in a claim if they cant even do a quote on a timely basis.

My other half went and bought a street legal gasoline powered (we don't have plug in facilities…read moreavailable) golf cart; as if he really needed it, but most likely it'll be a nice fun toy. Of course, it has to be registered and tagged, but in order to do that you must first insure it. Hence, we ended up at Pallant Insurance Agency which occupies a very nice and rather enviable corner location with ample free parking. Though we haven't yet ended up with insurance because of complications involving his present automobile coverage, they were and are being very helpful. Everyone seemed warm, friendly and most professional. People you'd really enjoy doing business with.

Ceren was very helpful and knowledgeable. She made my switch to State Farm effortless. Thank you so…read moremuch!!

The agent Ceren was very helpful, efficient and easy to work with! I was very happy to switch to…read moreState Farm car insurance!

I want to say this was such an easy process when it came down to getting Auto Insurance. Jessi…read moreVelasquez was so helpful she was in top of all my questions. Gave me several quotes with different options on the plans. She was honest and made sure I was happy with everything she provided. She followed up when she said she would. Which is great because who wants to chase down someone for answers!!! I hope she receives a exceptional acknowledgement from her manager. She went above and beyond and I really appreciate her service. God Bless you. Joseph Santos

This company has very bad customer service reviews. And their savings is not the great to risk…read morehaving a problems with future claims

I have had this insurance company for a couple years now and just recently had to file a claim for…read morehurricane damage to my home. The claims representative was very helpful and made filing the claim easy. The adjuster that came to our home was very knowledgeable and recommended certain things I can do to my home to stop any further damage from happening(this is my first time filing a claim) Universal has exceeded my expectations and would recommend them to anyone looking for insurance.

Outstanding Service!…read more I had an amazing experience working with Heberlyn! She handled my insurance incredibly fast and made the entire process smooth and stress-free. Her professionalism, responsiveness, and attention to detail were truly impressive. Heberlyn went above and beyond to make sure everything was taken care of quickly and correctly. It's rare to find someone so efficient, knowledgeable, and genuinely helpful. I highly recommend her to anyone looking for reliable and top-quality service. Thank you again, Heberlyn!

I was in search of Fr44 insurance, I have had it for 2 years and every year the amount kept going…read moreup even though I had no claims or tickets. I started calling around for quotes before my renewal date and eventually contacted Heberlyn with Myer's Insurance. Let me tell you she is amazing! She exceeded my expectations and the policy she got me was hundreds of dollars cheaper than what I was paying with Direct! She is very helpful and knows her stuff when it comes to auto insurance. I will never call another agent besides her. She made my year!

Absolute BEST!!! They are Professionals that treat as if you are family! Never have I had better…read moreservice...

These guy's where great, I will definitely used them again, they easy to talked to understand what…read moreI needed and then Executed my policy. Thanks Michael.

terrible when it comes to a refund. we have been waiting 3 months for our pro-rated refund on our…read morepremium. We sold the property back in October '23 and January 31 2024 still have not received the refund check. 3 times now they said it was mailed last Monday. unbelievable unacceptable just wanted to put a beware notice out there.

Amanda has been our agent for about 4 years, and because of her we continue to steadily increase…read moreour business until now virtually all of our policies are with her. She is professional, courteous, knowledgeable, has a real sense of urgency, and is a great relationship-builder who is approachable, always seems available and has a great sense of humor. Thank you, Amanda!

It doesn't matter who I talk to, everyone makes it seemless. I can't recommend the Cooley Agency…read morehighly enough

Great agency! Lots of insurance experience and experience working with customers. Professional and…read moreinviting.

If there is one thing I don't like it is dealing with insurance agents or insurance carries. It…read moremight just be the fact that the formula of their bottom line earnings is so relatively simple, which is to take premiums in and pay nothing out. Or, maybe it is that when I attempt to carefully read insurance policies, I find them to be nearly unfathomable; probably both. Fortunately, however, my dealings have been few as I've only ever had one claim, being some minor automobile damage caused by Hurricane Wilma. However, as insurance agents or agencies go, I found the agents at this Estrella location to be pretty darn good. They're helpful, patient, polite and have taken the time to fully explain to me the details of various insurance policies, what is covered, the amount of coverage, any deductibles from the coverage and most importantly what is not covered. I've also found them to come up with some very competitive prices, good advice and have never attempted overload me with any more coverage than needed. Their offices are rather drab, sterile and Spartan looking, consisting of four office desks and some waiting chairs which are all located within one room. Though everyone can overhear anything being said, I didn't find that to be a problem or consider a drawback.

I was looking for rental insurance for a 1 bedroom condo that I would be renting out to tenants in…read moreCoral Ridge. Ricardo was recommended to me from a resident in the building where my condo is. I live in New York so all communication were done over the phone. I couldn't have been happier with the agents performance. Ricardo was familiar with the building and knew exactly what type of insurance that would best suit my needs. The whole process was very simple, I couldn't have been happier with Ricardo's professionalism. I would highly recommend Estrella Insurance.