Always the best customer service. Everyone that I encountered at this branch was always caring and…read morehappy to see me! Thank you for letting me know who Ive trusted over the past 8 years!!!! Definitely not going anywhere else for my banking needs

Customer service. I got sick in 2025 and suddenly I'm no good to them. They hold deposits my…read morehusband makes to my account through HIS Members first account for days with no explanation. We live in the same dam house and our bank accounts are with you. What risk are you taking? We've paid lots in interest over the years and have been faithful. With our home equity paid shortly they're about to lose very good, loyal customers for playing shenanigans with my money. When an entity takes control of your funds outside of the law I say they are overstepping, and theyre breaking the law, and they are treating their customers like a pile of scat. Time to start looking.

Everything goes well every single time I go to Members 1st. The tellers are all fantastic. I have…read moreused, on a regular basis, six different branches over the course of two decades. I have moved several times, but also the credit union has ample branches for customer convenience. At the Ephrata branch, there is the added charm of two hitching posts!

First this bank cashed a 2 thousand dollar check for 7 thousand but insisted that it was out of…read moretheir control and now they subtracted 3 hundred dollars for a 2 hundred dollar check. The first instance there was no copy of the check but this time there is. I can't wait to hear the BS they sling this time. The bank surely does NOT care about their senior citizen customer as they couldn't care less about protecring your money.

I was a customer with them for slightly over a year and then all of a sudden I was dropped and not…read moretold the reason why. The security department was rude to me and tried to force me to follow their rules as if I worked for them. This is America and they have no right to demand I follow their employee rules as a customer. They work for both myself and all other customers. We are doing them a favor by giving the them the business. This caused issues because I now for the time being have had to scramble to find another bank so I can have a debit card to use. Steer clear of this bank and maybe find a credit union instead.

Just wanted to give a shout out to Derek, the manager, and Rosemarie for their help! I didn't…read moreinteract with Derek, but rather observed him with his customers. He is friendly positive and upbeat. What a pleasant change! Rosemarie was also very friendly and courteous. Thank you for making a difference.

Great bank...have used this bank in excess of 20 years! Low fees, great customer service. Thx, ENB!read more

Bad public relations... the last remaining bank in Schuylkill County because. All the other…read morebranches closed... wonder why? Santander bank in Schuylkill Haven have wonderful staff, but the bank is horrific.. their policies are terrible and I suspect that this bank is under some regulatory violations because their policies are not customer friendly.. I cannot do Business there.. I had two events of hacking at this bank, one due to transfer money out and the other a year later... I was asked to leave this bank...Good Luck. Never kicked out of a bank before.. Had all business with them for 35 years!

I set up automatic bill pay for them to pay my mortgage and these losers took the money from my…read moreaccount, but never paid the mortgage. I got an email from the mortgage company that they did not receive my payment for October. I thought it was a scam because it's not like I mail checks. It's an automatic withdrawal from my account. I checked my bank account on line and saw the money had been withdrawn from my account. It had not come back for any reason, therefore, I was sure it was a scam now. Anyway, I called the mortgage company to make sure it wasn't a scam. The mortgage company assured me the last payment they received was in September and directed me back to Santander. So I called them spoke to Melissa, who saw the money came out of my account, she also mentioned that she didn't see any changes that should have prevented the payment from going through. I told her, I know nothing changed so why wasn't my mortgage paid? She said, "I don't know. The money was taken from your account, but it's just sitting there." Then she said, "There's two things I can do, put the money back into your account or stop payment and reissue." I said, "By the time you stop payment and reissue, I will incur a late fee and take a hit on my credit report for paying late." Then she gave me a big song and dance about them reimbursing me if I got a late fee after I provided proof that I was charged, because the mortgage should have been paid. I said, "This is not a Macy's bill we're talking about, it's my mortgage and I have excellent credit how can you fix that on my credit report." I said, "Put my money back, I'll call the mortgage company and pay by phone because I only have 2 days to make the payment before a late fee applies." They couldn't even tell me when the money would be back in my account. Really!!!!! I told them, I wanted something in writing as to why this happened. I am still waiting. My advice is choose any bank other than Santander.

Excellent bank. Secure. Friendly people. Never any problems. I have been banking with Ephrata…read moreNational for many years. I have full confidence in their services. This is one of the few independent banks that have not sold out to a large corporate conglomerate.

I have been in Banking for 44 years and have never dealt with a more in-competent lending…read moreinstitution than EPNB. Hard to believe but they are worse than Wells Fargo or First Niagara Bank. It takes them more than 2 weeks to make a loan decision that Suntrust makes in 10 minutes or Riverfront FCU makes in 5. When I went to borrow funds they were paying 1% on my CD's but offering interest rates on the loan from 9% to 11%. Outrageous. If you, only speak English, don't have a beard, wear week old clothes and drive a buggy they do not want your business. Surprised they have been in business this long.

If you are tired of the Big Banks moving to the "virtual" model. If your concerned about your bank…read moreclosing down their full service branches; If you want to be able to go to the bank and meet with real people, who answer your questions in person and who understand the community they serve; Bank of Bird in Hand is your answer! Not only does Bank of Bird in Hand continue to offer full service banking with friendly people; they are continuing to build new banks. Even more innovative; Bank of Bird in Hand offers mobile banking. They come to you. Our bank is one of the ones closing branches, firing employees and moving to the virtual, digital currency model. This does not suit our personal interests so we started looking for a new local bank. I walked into Bank of Bird in Hand this past Tuesday and was immediately met with smiling faces offering to help. I met with Naomi, she answered all my questions and more. A long story short; we closed our account at one of the Big Banks yesterday and went to Bank of Bird in Hand, we met with Naomi and opened both a savings and checking account. She was very thorough and the process was easy. Because we are over 55 we have free checking and our savings account is earning 3.92%!!!! Yes you are reading this right; "3.92%"! It's a savings account, I have total access to my money, no long term tie up. I need to maintain a minimum balance of $10k. If I go below the minimum balance, the interest quits accumulating at the 3.92%. As soon as I get the balance back above the minimum, 3.92% begins again. They are also offering 4.59% APY on their 24 month CD. If you prefer a more digital banking experience Bank of Bird in Hand has an App for your smart phone that is very easy to use. Yesterday was a good day for us. We were looking for a better more personal banking experience. We wanted to have someone we can meet with and answer our questions. We found just that in Bank of Bird in Hand. We also found a Bank that offers products that are considerably more profitable their customers and is working to support the community they serve; check out Bank of Bird in Hand. We are glad we did!

I went to deposit money into my local lykens banks atm and the atm froze with my card locked in it…read more I Luckily have a friend who works as a teller there and was able to call her and she called her boss who was nice enough to come back to the bank and restart the whole system for it. After it reset she stayed longer to make sure it wasn't going to mess up again so I could deposit the money. Both ladies were very helpful.