Always the best customer service. Everyone that I encountered at this branch was always caring and…read morehappy to see me! Thank you for letting me know who Ive trusted over the past 8 years!!!! Definitely not going anywhere else for my banking needs

Fulton Bank is a great bank to deal with. They are a decent sized bank but they make you feel like…read morethey are small and there to serve your needs. The staff is always friendly, quick, and knowledgeable and they provide great customer service.

Had a horrible experience opening a HELOC. It took 6+ months after they said it should take 3…read moreweeks, Terrible communication the entire process, lots of fees, and got our financial records incorrect. After going to close it down they lost our payoff check. Go through Fulton - they were incredible to work with and zero fees to open.

First this bank cashed a 2 thousand dollar check for 7 thousand but insisted that it was out of…read moretheir control and now they subtracted 3 hundred dollars for a 2 hundred dollar check. The first instance there was no copy of the check but this time there is. I can't wait to hear the BS they sling this time. The bank surely does NOT care about their senior citizen customer as they couldn't care less about protecring your money.

Customer service. I got sick in 2025 and suddenly I'm no good to them. They hold deposits my…read morehusband makes to my account through HIS Members first account for days with no explanation. We live in the same dam house and our bank accounts are with you. What risk are you taking? We've paid lots in interest over the years and have been faithful. With our home equity paid shortly they're about to lose very good, loyal customers for playing shenanigans with my money. When an entity takes control of your funds outside of the law I say they are overstepping, and theyre breaking the law, and they are treating their customers like a pile of scat. Time to start looking.

Everything goes well every single time I go to Members 1st. The tellers are all fantastic. I have…read moreused, on a regular basis, six different branches over the course of two decades. I have moved several times, but also the credit union has ample branches for customer convenience. At the Ephrata branch, there is the added charm of two hitching posts!

Bad public relations... the last remaining bank in Schuylkill County because. All the other…read morebranches closed... wonder why? Santander bank in Schuylkill Haven have wonderful staff, but the bank is horrific.. their policies are terrible and I suspect that this bank is under some regulatory violations because their policies are not customer friendly.. I cannot do Business there.. I had two events of hacking at this bank, one due to transfer money out and the other a year later... I was asked to leave this bank...Good Luck. Never kicked out of a bank before.. Had all business with them for 35 years!

I set up automatic bill pay for them to pay my mortgage and these losers took the money from my…read moreaccount, but never paid the mortgage. I got an email from the mortgage company that they did not receive my payment for October. I thought it was a scam because it's not like I mail checks. It's an automatic withdrawal from my account. I checked my bank account on line and saw the money had been withdrawn from my account. It had not come back for any reason, therefore, I was sure it was a scam now. Anyway, I called the mortgage company to make sure it wasn't a scam. The mortgage company assured me the last payment they received was in September and directed me back to Santander. So I called them spoke to Melissa, who saw the money came out of my account, she also mentioned that she didn't see any changes that should have prevented the payment from going through. I told her, I know nothing changed so why wasn't my mortgage paid? She said, "I don't know. The money was taken from your account, but it's just sitting there." Then she said, "There's two things I can do, put the money back into your account or stop payment and reissue." I said, "By the time you stop payment and reissue, I will incur a late fee and take a hit on my credit report for paying late." Then she gave me a big song and dance about them reimbursing me if I got a late fee after I provided proof that I was charged, because the mortgage should have been paid. I said, "This is not a Macy's bill we're talking about, it's my mortgage and I have excellent credit how can you fix that on my credit report." I said, "Put my money back, I'll call the mortgage company and pay by phone because I only have 2 days to make the payment before a late fee applies." They couldn't even tell me when the money would be back in my account. Really!!!!! I told them, I wanted something in writing as to why this happened. I am still waiting. My advice is choose any bank other than Santander.

Excellent bank. Secure. Friendly people. Never any problems. I have been banking with Ephrata…read moreNational for many years. I have full confidence in their services. This is one of the few independent banks that have not sold out to a large corporate conglomerate.

Bad. Stay away. Needed a commercial loan and the rep twisted my numbers, explained away my personal…read moreincome and business revenue and why they decided they couldn't include those dollars, and then claimed "your projections are low". I already have a term sheet from one of their competitors - with a lot less drama, less back and forth with the rep, and more eagerness to work with my various Lancaster-area businesses.