First this bank cashed a 2 thousand dollar check for 7 thousand but insisted that it was out of their control and now they subtracted 3 hundred dollars for a 2 hundred dollar check. The first instance there was no copy of the check but this time there is. I can't wait to hear the BS they sling this time. The bank surely does NOT care about their senior citizen customer as they couldn't care less about protecring your money. read more

I was a customer with them for slightly over a year and then all of a sudden I was dropped and not told the reason why. The security department was rude to me and tried to force me to follow their rules as if I worked for them. This is America and they have no right to demand I follow their employee rules as a customer. They work for both myself and all other customers. We are doing them a favor by giving the them the business. This caused issues because I now for the time being have had to scramble to find another bank so I can have a debit card to use. Steer clear of this bank and maybe find a credit union instead. read more

A staple of the community - an established that has kept to its roots and has never been sold out to bigger businesses. Hometown feel and pride in their exchanges - friendly and helpful staff! Wonderful bank to do business with! read more

What has happened to the tellers at this branch location?! I have banking here for almost 15 years and the tellers I experienced today were rude, inconsiderate, and clearly bothered by the task of customer service. read more

Ever since I switched my debit card is constantly getting locked out, and no amount of calling customer service representatives seems to result in an increased spending limit. Terrible customer service, and horrible hold times by phone, usually while I'm trying to buy something to eat. Do yourself a favor and switch if you have an account, or don't use them at all if you are thinking about it. I know I'll be switching to a credit union after my current payroll expires. read more

whatever they did to the online banking system is horrible i have been trying for 2 days to get issue fixed in order to get into system. Hold times of 40 mins +. read more

This is the only place I can find to complain. Their transition to a new system for bill paying is horrible. I could not get online for days and the phone line was busy. I had to get someone from the local office to help me. Now I find out ( I had to call to ask) that my e-bills did not come over in the transition, and I have to re-enter ALL the e-bill information! That is not only a lot of work, but who knows what problems I might encounter until I get it done. And the new system is not better, it is worse. I cannot even see all my information on one page! You owe your customers an apology. Go back to the old system. read more

I've banked with ENB for 44 years, and have never experienced anything but the best. One of the only banks that have a truly free checking without a minimum balance. Also, it's nice dealing with a local establishment, and not a huge conglomerate. read more

Unable to think outside the box and help with business banking problems. Do not fix problems. Please dont go here unless you have only one account as multiple accounts under one name co fuses them. read more

Stopped in to break some bills up and they gave me such a hard time because of being an out of towner. Do you really need a driver's license to break a bill. It would have been a better experience if I was greeted with a friendly smile and treated as I could be a potential future customer. read more

Ephrata National Bank - Located on Main Street. - Banks & Credit Unions Near Me - Ephrata, Pennsylvania

Lack of communication, no online capabilities, poor mortgage billing systems, antiquated banking services and systems, poor customer service. read more

We've been long standing customers of ENB for checking and savings and haven't had any issues with them. When the time came that we needed a mortgage (2 actually, as we also purchased a rental property) we decided to go local figuring they would be easy to deal with. While certain aspects were easy to handle, since they were local, it has been nothing but a headache for the last year with them. With each loan, we were quoted a particular interest rate, but when the paper work came thru - the rate was different. We were able to get that corrected but not without hounding them to honor what they quoted. We escrowed, because it was suggested that the process was "so easy." Well, the bank tellers act like you have two heads for dropping the bills off in person, leaving you wonder if they will deliver it to the correct place, and will the bill get paid? We were also told they pay early so you get the discounted rate - we did NOT find that to be the case. Also, when it came time for taxes, their numbers were not correct. We called them out on it and they admitted they didn't enter it correctly (they didn't know why) but their solution was to give us a print out, and they would simply "white out" the error. When we started the mortgage we were told (by the bank) that getting out of escrow was "really easy," we just tell them we want to quit and they'll stop it. Well, 8(?) months in, we said we want to quit escrow and handle it ourselves. We gave them a letter as such (as instructed) and waited. We heard nothing so contacted them again. THEN we are told we have to wait till the mortgages are a year old and resubmit the letters again. So we did that. Our insurance was due close to the year mark, so we paid that bill when it came. When we got the escrow check that ENB owed us, it was short the amount of the insurance. We called to track it down and they said they paid it. It took a few phone calls to figure out WHERE/who they paid, and turned out they sent the check to the broker, not the insurance company. So the broker had to cut/mail us a check. (Why did they pay a bill, that they didn't have a bill for and just send it to who ever they felt like it???) The last straw that is leading us to refinance through a different company is, we paid the mortgage for August and it posted with the correct amount for principal and interest. Then 3 weeks into the month, they reversed the payment, and posted it again, with $100 less going to principal and $100 more to interest. My husband just happened to log in and see it. With every error along the way, NO one has apologized for their mistakes. But we've been treated as if WE were the problem. So, maybe with checking and savings accounts they're "ok," but I would strongly suggest steering clear of them for mortgages. And if you use them, follow your numbers and watch every step of the way to make sure they are right. I sure as heck don't trust them. read more

I have been banking with ENB for many years and I love the fact that they are a local bank that has not sold out to Mr. Big bank! I appreciate the good friendly service I receive there and the personal feel they have. It does seem that over the years, probably because of the increased bank regulations and the growth that they have experienced over the years that they have lost some of the personal touches that they used to provide, like calling you if you were in danger of over-drafting. I know that was above and beyond and no other banks did it, but it did make you feel valued. But with the automatic account transfers available today it is probably unnecessary. I would recommend you try them. read more

Web banking is confusing-no copy of check with online history or with paper statement. Web banking is antiquated compared with other banks. Will not give any change unless you have an account with them-not exactly small business/small town friendly. Wrote a business check, & while teller was cashing for the individual it was issued to, they pulled up account under business name-rather than account number (previous owner of business still has account open). The teller told the individual that there were not enough funds in account-when, in fact, they were looking at the wrong account. It took me 30 mins to go through account, contact bank, then explaining to individual. Very embarrassing & unprofessional. The list goes on- read more

Been a Customer since I was 14 and never had any kind of major problem. They now have several branches all over Lancaster County and seem to e a thriving Bank. Good job!! read more

We gave ephrata national bank 5000 dollars earnest money to buy a house from them that they had foreclosed on. When our home inspection failed due to faulty dryvit and mold they would not return our deposit. They have done nothing but lie and stall. We are in the process of filing a suit against them. They are the worst. Please avoid them at all costs. read more