being old, i have memory issues. misplaced my last bat h of checks here at home. tried for days to…read morehave replacement checks sent to me for my bill payments. nothing! no live person, no voicemail messages and no way to pay my bills and expenses. and no more citadel bank . so much for customer service !

Awesome bank, tremendous staff! So much better than those "big" banks. Actually cares about their…read moremembers and what we have to say.

I like using a credit union (they're not out for profit!) and I like using a small local…read moreinstitution. I was happy with Sun East for many years, but over the last few years their I.T. has become so bad that I have moved my money elsewhere. For over a year I was unable to retrieve my monthly bank statements from the website - I would get the same error message every month and would have to request that they email the statement to me. They supposedly referred this error situation to their I.T. people but nothing was ever fixed. After a year they said that they were going to start charging me for emailing the statements!! At that time, the member service rep told me of a different button I could click on the website, and voila - I was able to get my statement! Why couldn't someone have told me that a year ago, and why do they have a button that says "e-statement" if that button won't work??? In addition to the above, many times their website is down when I go to access it. In early 2024 they changed their 3rd-party provider for bill pay, and electronic bill pay was unavailable for almost a month! These failures are just inexcusable in my opinion.

I try to use the ATM machine but it was down for 2 straight days. I went inside the bank to…read morewithdraw money but there is no plastic barrier between the tellers and the public. I called Sun East service line and I was told they did not want to install them. I find it hard to understand why they will not spend a few dollars for public safety when over 500,000k Americans have died in less then a year.

I'm a small business trucking company opened an account with first $600 dollar check no problem…read morefunds where in there the next day go to deposit next weeks check $4100.00 on a Friday they said funds would be there Monday its Monday at 2:00 no funds called them now they are holding my check for 5 days and now I'm can't work becouse it takes $1,200 a week in fuel to keep me moving so I am closing my new account f**k PNC

They won't cash checks. Other banks allow deposits from home, by photo. PNC is requiring me to…read morephysically come into the bank 3 times just to cash 1 check. Ridiculous and unacceptable.