The reception staff at this Urgent Care are rude and act put out to have to deal with anyone. We've…read morehad to see them three times, but this last visit was the final straw. I was having incredibly painful spasms in my back and couldn't walk without doubling over. My sister took me to the Urgent Care, and while I waited in the car, she went inside. After huffing to even have to acknowledge anyone, the receptionist slid back the window. This is the exchange that followed: Sis- "Do you have a wheelchair I can use?" Rec- "What did he do?" (Mind you, everything she said was with attitude.) Sis- "My sister's back hurts." Rec- "Then she should go to the ER." Sis- "She can walk, she'd just rather not, because it hurts." Rec- "If it's that bad she should go to the ER." Sis- "........ok." (Leaves) Rec- "Sorryyyyyy." (Hint: she wasn't sorry.) Not only was she rude, but apparently it makes no differance to her that the local ER won't accept my insurance, which is why I elected Urgent Care in the first place. Fortunately I was able to get in at Click Chiropractic Clinic, which is where I should've gone first. I will never use Urgent Care again.

Sat here over 3 hours to be seen turns out they never checked me in. Mind you this was after I…read morefilled out the paper work and they took my copay. Oddly that's not the shocking part I seen them turn away about 4 people because not one of the workers were bilingual and spoke Spanish.....

They seem to be pretty good I was in and out they were very very concerned have excellent…read morerecommendations I will go back if I had to!!

Staff was immensely kind, warm, welcoming and sweet. The staff was extremely kind to my son & even…read moreoffered a popsicle to him as soon as we got to our room, knowing his throat was sore before even diagnosing the problem just for comfort. Offered a great sense of humor, a thorough and quick exam. Made sure to let us know we were cutting it close to pharmacy closing hours and made sure we had a paper copy of the prescription just in case it lagged in the pharmacy system to ensure we got what we needed that same night. We have been here a number of times now, and it is always the best experience. I called prior to our visit to ask about out copay and was audibly concerned and stressed, and the receptionist reminded me to take a deep breath, and let us know they'd get us taken care of before we even stepped foot in the door. If you're a local, this is the place to go for non emergency medical needs, 10/10.

Needed stitches and went to the urgent care they said they were open 7 days a week and 8-6 every…read moreday and they were closed when I needed to go, and the front doors were locked and no one would answer the phone.

Long story short - they're awesome here. I came down with…read morewhat I thought might be a cold or the flu and went to the Waterville Urgent Care. If you've been to an urgent care or med check you know there's normally a lot of waiting and it's not a great experience. This was the complete opposite. I walked right in and they were able to see me immediately. The physician's assistant came in within a couple of minutes and was able to get me the care I needed and I was out of the door in 20-25 minutes!! And this was my second time coming, as I had had the same type of experience the first time I went to their location about a year ago. I sort of feel like I hit the jackpot having this type of immediate care so close to home. Within an hour I was seen, listened to, prescribed medicine, and headed back to bed. Thank you Raelynn and the rest of the team for making it so easy!

They seem preoccupied with the financials. The staff that…read moregreats you was not friendly or welcoming. When you don't feel well a smile would go a long way. They treat you like a number and ask for the money up front as if one couldn't afford the co pay. The nurse practitioner was friendly.

A little backstory first. I had been working in the yard one day, and by evening had an itchy spot…read moreon my arm that I thought was probably a mosquito bite, no big deal. The next day, my husband and I went out of town for a couple of days that we had planned a week earlier. During the time away, the bite continued to itch, then hurt, turned red, warm and swollen, which kept getting bigger. I took progressive pictures of the area with my phone because it was so unusual. On the way home, I told my husband that I really wanted to stop and have it looked at because something was just not right. That is what led us to this particular Urgent Care. The ladies at the desk were extremely friendly. The wait was not long at all. This was a Tuesday afternoon around 2:30. The medical assistant was very nice and seemed concerned when I showed her the area. My blood pressure was a little elevated even though I take medication for it. She said she would let the doctor know. In comes the NP. Asked me what happened. I told her that I had gotten bit by something and showed her the bite. She said, Well if you don't know what bit you, then neither do I. What do you want me to do about it? , as she stood there with her arms folded across her chest. I explained that it had been getting progressively worse with each day and was now hurting. I told her that I had photos of it, and she shrugged her shoulders. She didn't want to see them. She asked me if I was having any trouble breathing, which I was not. She looked at the bite, pressed on it a few times and said, Well, it blanches , so not cellulitis. Asked me if I needed a slip for work, I didn't. Then says, well, I could listen to your lungs, which she did. Then says, Okay, you're all set. I left with no paperwork, or any info at all. After I got home I looked on my chart online to read her notes. She documented that the area was not warm, it was, not tender, it was, and that my uvula was midline. Hard to tell that without looking in my mouth. So that is documenting something that didn't happen! Thankfully I was able to get into my doctor the next day. She actually listened to what I was telling her, looked at the bite, and the photos that I had taken. With a couple of questions, figured out that more likely than not, it was the bite from a brown recluse!!! I was started on a treatment right away! I could have been getting treatment a day earlier if the NP at the Urgent Care had actually listened to what I was saying. Don't go here unless you have already diagnosed yourself. The two stars are for the 2 ladies at the front desk and the medical assistant.

This is by far the cleanest and best run urgent care that we have been to. The staff from the front…read moredesk, to the medical assistant and finally the doctor were all knowledgeable and professional. The wait was short and I felt very comfortable with the care. Thank you for having a high quality urgent care in Adrian!

the only good thing I can say about this place was the people were nice. other then that it was…read more waste of my time and energy coming there. online they tell you to make an appointment so I do. I show up to a full room of people and them saying we don't do appointments anymore so I have to wait over an hour and a half. the place was dirty and dingy. I finally go back to a dirty looking room to see a foreign lady who only tests me for flu and covid when I tell her I have had a bad sore throat for days. she then tells me she doesn't want to treat me too much cuz I am pregnant... I would think that would be more reason to treat me. don't waste time going here. it's been days and I'm still sick. I will go elsewhere for treatment.

"I visited the East Michigan Ave. clinic and was treated by Dr. Peter Bullach. He has great bedside…read moremanner and made me feel very comfortable during a stressful situation. He was knowledgeable, professional, and didn't rush through the appointment. The facility itself was clean and efficient. I am very happy with the care I received." Would highly recommend IEP Urgent Care East and ask if Dr. Bullach is available. Peggy McCurdy

Excellent care. As an RN myself, I have already recommended this Urgent Care to every family…read moremember and friend that I have spoken with. I accidentally put a steak knife through my thumb and knew I needed urgent, but not emergent, care. I held firm pressure on the cut and drove myself the 19 miles to IEP. From the moment I walked in, I was pleasantly surprised. Lucky for me, there was no one waiting. That NEVER happens, especially to me! But Heather checked me in and made me feel so much better about my situation. There was a sign stating that there was only one practitioner working that day, but truly, I was seen in no time, by Ainsleigh, PA extraordinaire!!! She made me feel at ease, as I had never had stitches before. Before long, I was out the door with four stitches and an updated tetanus shot, happy as a clam that I had chosen to come to IEP. If you need an Urgent Care Center, and you are are an understanding person who respects what these lovely people are trying to do for you, even if you have to wait, please give this place a try.

Excellent staff and care. Thank you for helping me and with such efficiency and friendliness.read more

We went in to get the stitches out of my husband's finger. The girl who took the stitches out was…read morevery sweet. The nurse practioner barely looked at his finger while the stitches were in and not at all after they were taken out despite the girl who took them out asking. It is most likely infected and she just said put a band aid on it when you go out. She did order an antibiotic. We were not at all pleased with how we were treated by the NP.

I believe this is the urgent care inside the hospital. I moved out here recently and have needed an…read moreurgent care two times and both times came here because the ProMedica one has a big sign saying they're closed...every day since I moved here, plus I have other reasons for not wanting to return to ProMedica anything. Anyway, this urgent care is actually pretty good and is just part of the hospital itself unlike most urgent cares I've seen which might be near them but are their own little building - so it is pretty busy around you and at the moment due to covid you sign in at the urgent care but then wait at the family practice area and are seen there instead as well. Having a lot of experience in a lot of different cities and a few states with many visits to urgent cares, I'd say this is one of the better places I've gone to (possibly due to being part of the hospital?). While there can be extremely long wait times (nearly 2 hours without many people even waiting in the first place) once you're seen they're thorough, nice, and go out of their way to really make sure they're certain what is wrong and that you, as the patient, understand what it they're diagnosing you with, what it means, and what the next steps are/what the medication does and how to use it - rather than past urgent care experiences I've had where much of the time you're basically rushed in and out. In fact, these doctors have spent more time explaining and checking my issue than my ACTUAL primary care doctor at "the only competing hospital/urgent care in the area" which is why I won't be returning there - especially when they charge me for 40 minutes when he'd see me for about 3 total minutes.

So, my mom went in for bad morning sickness and I don't know his name but he was the only doctor…read more(in ER) and the doctor trys to give my mom an anti-nausea that gives her Contstapation then he says *you either take this or take something else that will make you fall asleep* so then she called her dad (my grandpa) then he left and started yelling and says *IM GOING TO GIVE HER A DISCHARGE!* Then she left and the nurses were talking and laughing instead of doing there job

I walked into this urgent care center 15 minutes before they closed. Everyone was pleasant and took…read morecare of me quickly and efficiently without me feeling like they were rushing. I'll definitely rely use this clinic again if necessary.

I recently suffered an asthma attack which I couldn't get in to see my PCP. This brought me here…read more I didn't mind the long wait knowing how sick people are. When I finally got to see NP I explained that Ive suffered with asthma my whole life. Trying to explain what my family doctor does for me I was prescribed an inadequate amount of meds for five days. It's like they're afraid to really help you because they don't know you. In all fairness, they did what they could to help me. If you have a cut finger this is a great place to go.