The reception staff at this Urgent Care are rude and act put out to have to deal with anyone. We've…read morehad to see them three times, but this last visit was the final straw. I was having incredibly painful spasms in my back and couldn't walk without doubling over. My sister took me to the Urgent Care, and while I waited in the car, she went inside. After huffing to even have to acknowledge anyone, the receptionist slid back the window. This is the exchange that followed: Sis- "Do you have a wheelchair I can use?" Rec- "What did he do?" (Mind you, everything she said was with attitude.) Sis- "My sister's back hurts." Rec- "Then she should go to the ER." Sis- "She can walk, she'd just rather not, because it hurts." Rec- "If it's that bad she should go to the ER." Sis- "........ok." (Leaves) Rec- "Sorryyyyyy." (Hint: she wasn't sorry.) Not only was she rude, but apparently it makes no differance to her that the local ER won't accept my insurance, which is why I elected Urgent Care in the first place. Fortunately I was able to get in at Click Chiropractic Clinic, which is where I should've gone first. I will never use Urgent Care again.

Sat here over 3 hours to be seen turns out they never checked me in. Mind you this was after I…read morefilled out the paper work and they took my copay. Oddly that's not the shocking part I seen them turn away about 4 people because not one of the workers were bilingual and spoke Spanish.....

Well for having an Aortic Valve replacement on a Monday, and still being here the next monday. The…read moreroom for error has only continued to grow. Ive had a pick line in my neck for a week, as well as my arm. Ive inadvertently pissed off everyone here with little to no effort by demanding answers. They plan to continue to keep me longer of course. Because my potassium and or magnesium levels have been off by point 1. Then they fail to even begin my kumaden blood thinners on time or correctly . What a shit show. Good luck. Also just order take out save yourself the time and hassle.

My sister had surgery at this place and it was a horrible experience for her and my family. He room…read morewas filthy, the floor war dirty in her room, there was a dirty towel in her shower, the nurses was extremely rude to my sister after she had neck surgery and in horrible pain!

If you find yourself stuck at Flower hospital with a kidney stone on a holiday weekend and the…read moredoctor on call is unavailable so they have to keep you overnight and they have put you on a low fat and low sodium diet I highly recommend the Pot Roast and whipped potatoes. If you are unfamiliar with hospital food you may want to reconsider your preconceived notions. These whipped potatoes are very similar to mashed potatoes in that may have originated as a potato and serve delightfully as a no frills substitute, trust me you will wish you had more or something else. The Pot roast is very consistently cooked and brown and serves a a fat free protein that complements the whipped potatoes. With a bit a brown gravy you will have a beautiful rainbow of earth tones for your taste buds. To continue with our brown theme and also saving the best for last, I suggest dipping a chocolate chip cookie into the what has now become soft serve ice cream, it will soften up the cookie and create something like an MRE ice cream sandwich. You may think this might give you acid reflux, no worries they will prescribe something for that. Grapes. I also had grapes. Tomorrow I plan on trying the lamb stew with mint pesto

I took my husband to the emergency room on August 19 with a severe ache in his neck. He got a…read morebracelet and was told to wait. After 2 hours and 10 minutes and several attempts to get them to see him. We left and went to Mercy emergency room where he was seen immediately and taken care of. The man behind the window at Flower Emergency room was totally rude and did nothing to acknowledge us. We felt invisible and my husband, who was laying down on the chairs as best he could (he is 6'1") got no attention and was in a great deal of pain. There was no one else in the emergency waiting room at the time and when we told the man that we were leaving he did not say a word and just cut off the wristband. We will never go to this hospital again and all the slogans re "Healthier Happy Here" are a PURE RUBBISH! I give Flower Hospital Emergency Room ZERO STARS

"I visited the East Michigan Ave. clinic and was treated by Dr. Peter Bullach. He has great bedside…read moremanner and made me feel very comfortable during a stressful situation. He was knowledgeable, professional, and didn't rush through the appointment. The facility itself was clean and efficient. I am very happy with the care I received." Would highly recommend IEP Urgent Care East and ask if Dr. Bullach is available. Peggy McCurdy

Excellent care. As an RN myself, I have already recommended this Urgent Care to every family…read moremember and friend that I have spoken with. I accidentally put a steak knife through my thumb and knew I needed urgent, but not emergent, care. I held firm pressure on the cut and drove myself the 19 miles to IEP. From the moment I walked in, I was pleasantly surprised. Lucky for me, there was no one waiting. That NEVER happens, especially to me! But Heather checked me in and made me feel so much better about my situation. There was a sign stating that there was only one practitioner working that day, but truly, I was seen in no time, by Ainsleigh, PA extraordinaire!!! She made me feel at ease, as I had never had stitches before. Before long, I was out the door with four stitches and an updated tetanus shot, happy as a clam that I had chosen to come to IEP. If you need an Urgent Care Center, and you are are an understanding person who respects what these lovely people are trying to do for you, even if you have to wait, please give this place a try.

I'm surprised to see the negative reviews - my experience at Family Medical Center in Adrian was…read morevery positive. I was able to get scheduled as a new patient within a week. The front desk staff was friendly and both Michelle and Lora Manders took great care of me after I got called back. Within an hour, I walked out with my prescriptions (they have a pharmacy on site) and refills for bloodwork, etc. The only small annoyance was that even though I filled out a bunch of paperwork online, I had to redo some of it when I got there (not a big deal). As someone who's living the nomadic life right now, this will be a perfect spot for me to centralize my medical care.

I've been going here for years! Friendly staff and an affordable option for people with no…read moreinsurance! They put you on a sliding fee schedule! The doctors are good and knowledgeable and I feel like I get good quality care! I highly recommend

Emergency room took me in right away and provided necessary care. Professional staff. Clean…read morefacility.

I will honestly NEVER go into this Hospital for ANYTHING including a Bandaid! I have know for…read moreyears the care here is NO- CARE at all! On 01/12/2020 at 330 pm I took my husband to the ER as he was in Severe pain and thought he might have cracked a rib . We were triaged quickly telling them he HEARD a pop when he coughed and all needed info. They took him into one room, left us, came and took him into another room for who knows what reason. As he could barely move , this was painful! They got him quickly for ex-rays and then..... the wait began. After some time they came and told us they had to send the ex-rays to St Joe"s to be read and they had problems getting them! Are you serious?? It was 330 in the afternoon and NOONE could read ex-rays in the hospital. This is not Little House on the Prairie folks. So we wait, all the meanwhile my husband cannot stand straight, bend, lie down, sit down, kneel, etc without screaming in pain. NEVER DID ONE person come in and TOUCH HIM- ask questions, evaluate the area, have him move his shirt, watch his motion. NOTHING! I mean ZERO! Is it bruised? NO one asked? Where exactly is the pain? NOPE, NOTHING was asked! We told them in triage he HEARD a POP! Finally at about 630 they came in and said , no broken bones, Muscle spasm- Ice it , flexerill, ibuprophen. I questioned them. They knew I was Not buying it! I explained the pain was unbearable and he could not WORK. They did not give him a work note either. The meds given gave him ZERO relief- NONE, Nada, Zero, Zilch. He screamed all night. He could not get in the bed, lay down, lay back, Sleep. Monday morning we went to his Pa- c in Tecumseh where in 5 minutes he was told he most likely had a hairline fracture of his rib and they do not all show on ex-rays. She simply TOUCHED his side, and looked and did what a DR does in a painful injury. She gave him stronger meds , detailed instructions and he is now resting comfortably. This ER is A joke! It is no wonder it is commonly called a bandaid station. They stand and chit chat, gossip about patients, read their texts and phones when one even TOLD me when I asked him a ? and apologized for bothering him that he wasn't supposed to be using his phone anyhow!! Seriously? When you need HELP, there is NO feeling you will be HELPED here! He screamed for 8 hours after this visit. I have a video of him. Hire BETTER People and PAY them and they might care enough to work but This "hospital " is NOT and never will be a good hospital even if they are building a new one!!!! New building- same idiots. D. Mueller , Adrian, MI

Yesterday I came to your urgent care and you said you were short staffed and would not see my son…read morehe had an ear infection but we left and there was a guy behind us and you guys saw him. I have come to your urgent care for over 9 years and never been turned away. Not sure if I am coming back again.

Never have I been so disrespected in my entire life. The staff was extremely rude to me during my…read morevisit. I went to the urgent care with covid symptoms hoping to receive some help and possibly medication. The first nurse I saw legitimately ran out of the room calling for help saying "ew" and that she really has the "ick" about covid. It sounds made up and I really wish it was, but it was real and I felt so dehumanized in that moment as I was simply a patient looking for help. Don't people go into the nursing profession to help others? I wish I knew her name because it was the most horrible experience and nobody deserves to be treated like that. I understand being high risk and not wanting to get the virus, however we were both wearing masks, I warned all staff members upon entering, and she could have exited the room in a much more respectful way. You just don't treat people this way. Every doctor that entered my room after the incident with the first nurse just seemed apathetic and like they were doing whatever they could to rush me out of there. It's not my fault that I contracted the covid virus and now I feel so disgusting even though it is perfectly reasonable to go to the local urgent care to seek help/care for covid.

Convenient location and have never had a hard time getting the kids in here for flu shots. Its so…read morenice to just go in, sign up for a time, do my shopping, then get in and get out when I get their shots done! Great service, Great location