Very big space...that's the only thing it had going for it. Attend a Holiday Party and couldn't…read morebelieve how terrible the food was. You needed a chainsaw for the prime rib.

I visited the Big Chill for a concert. This is a simple venue that can be spruced up for a special…read moreoccasion, but stands on its own visually. This was a candle light night, which was more of an initiate setting. There was a bar set up with limited options for drinks. There was not food, but they allowed food to be brought in from the outside, and they're near a restaurant. Overall, it was a neat experience. I think that the staff worked for a private event business, not necessarily the venue. So there's a good chance your experience may differ.

I recently got married here and everything was absolutely perfect! The design team accommodated my…read morevery out-of-the-box vision (and made it a reality). The day of service staff was absolutely amazing - especially the bartender Alex. The front office team, Erin and Johanna, were so clear and helpful throughout the whole process. Finally, our coordinator Haley really out everything into perspective. She captured every detail, kept things running, and did it all with such grace. We could not have had a better team or a better day. We just wish we could get married here again!

I just had my wedding here! It was so special, everything was beautiful and perfect! Shout out to…read moreHaley who took care of us all night as our coordinator!

This venue starts off strong as a stylish and comfortable lounge type area which was great for…read morewinding down with friends or easing into a night out. The ambiance early in the evening is relaxed outdoor seating needs to update the benches they're not comfortable and the woods starting to warp but, decent music, and a solid cocktail menu. It's the kind of place where you can actually hear your conversation and enjoy the atmosphere without feeling rushed or overwhelmed. However, as the night progresses and the vibe shifts into more of a "clubby" scene which ended up being a perfect combo but let's talk charges.. feels steep for what's essentially a modest venue without standout features. Drink prices were high like the cover but not in a way that reflects upgraded quality or service. For the area, there are other spots offering more for the same price or even less but with cozy comforts and inside seating, nicer facilities so it's easy to find things not to love if you come here to support a DJ friend like I did than pay the cover and mingle. It's not a bad place by any means, and the early lounge experience is definitely a highlight followed up with the banging DJ club scene after...it's just the paying premium rates for a relatively average experience for me.

It was the last day of a 4 day conference and the company known to host the best party had a battle…read moreof band event at the Music Yard. Great vibe. Service was excellent. You knew everyone was invited. A perfect closing party.

stayed overnight so my lovely bride could get a little more sleep before her early morning flight…read moreand I don't have to make breakfast or clean up after... total win-win stay with everything I want in an Holiday Inn Express (and very few of the ones I don't) especially the clean! clean room, clean hallways, clean grounds, clean common areas... lots of clean without cleaning out my bank accounts. good location adjacent to the three story golf-a-tron just south of the airport and not directly in line with any of the flight paths either coming or going so good on them and good for me... "woot!" lots of people staying that night but there was still enough parking so nobody had to share a spot. wound up behind the pool but a door opens out from the lobby so it still worked out okay. breakfast was a good version of typical pancakes, toast, muffins, biscuits and sausage gravy, scrambled eggs, sausages, fruit and cereal... my biggest complaint is the TV: sound quality is fine and the channel selection is satisfactory but the picture is totally craptastic. everything - and I mean everything - looked like a video game: the news looked bad, the current police procedural looked bad, the vintage courtroom drama looked bad, even the duck & rabbit cartoon show looked synthetic. there's so much wrong with modern TV but I never expected it to be the actual set itself... and besides, this is a lodging review.

Elisha Jackson abuses the elderly and steals money from senior citizens!!!!!…read more As an IHG One Rewards member, I expected much better customer service. While driving home to Virginia from Florida, my son and I became too tired to continue safely. My 82-year-old mother kindly booked us a room at this Holiday Inn Express. Within approximately 10 minutes, she realized she had accidentally reserved the wrong Charlotte location and immediately called the hotel to cancel. She then booked us at another Holiday Inn Express that was directly along our travel route. We received a cancellation confirmation and stayed at the other IHG property that same night. Despite canceling within minutes of making the reservation, never checking in, and never occupying the room, we were charged for the stay. When I contacted IHG Customer Care, I was initially led to believe the charge would be refunded. I was later informed that the hotel's manager refused to authorize the refund, citing the 24-hour cancellation policy. What is most disappointing is the complete lack of discretion and customer service. This was not a last-minute cancellation or a no-show. It was an honest mistake that was corrected almost immediately, and we remained loyal to the IHG brand by staying at another Holiday Inn Express that same night. To make matters worse, the general manager was unnecessarily rude to my 82-year-old mother when she called to correct the booking. my poor mother has falken sick as a result! That interaction left her extremely upset and was completely unacceptable. Policies exist for a reason, but so does good judgment. This situation called for basic customer service and common sense. Instead, a loyal IHG customer was charged for a room that was never used. I hope IHG corporate reviews how this situation was handled and encourages this property to do the right thing by refunding the charge. They have informed me that they would reverse the charge, but at least the Jackson refuses to. Do better Holiday inn express. Do better than hiring Elisha Jackson! Insane and Fraud!

The Union at Station West has become one of those places that I am genuinely happy to return to…read more Having been there twice now for events, it's clear why it keeps getting picked. The space itself is lovely in that effortless way where the design doesn't try too hard but still feels polished and intentional. The indoor area has plenty of room to breathe and the deck is a real standout, a spot that makes you want to linger a little longer and sip a drink. Parking, though, is its own little adventure. It's not impossible, but it's definitely something you need to plan for unless you like circling like a shark. Arriving early is the move and knowing the small tricks helps, like the architectural firm's spots that are blocked only until 5pm and fair game after that. Once you're parked and inside, the stress melts off pretty quickly, but the logistics are worth keeping in mind so you can actually enjoy what is otherwise a genuinely great venue. [Review 489 of 2026 - 4592 in North Carolina - 25671 overall]

This is a very nice event space. It's huge. Plenty of restrooms. So much opportunity to make the…read morespace your own for your event.

Attended a reception event here last night and left genuinely impressed with the venue…read more Parking was easy -- free in the front and paid in the back, though no one got ticketed so make of that what you will. Once inside, the space delivered. The outside terrace where we had happy hour was a highlight -- cute views of Charlotte and a nice sightline of Bank of America Stadium. Great spot to mingle before heading in. The interior was warm, temperature wise, but that's likely a seasonal thing with the heat still running. Minor and forgivable. The bathrooms were clean with one exception -- the full body mirror needed attention, which was a little disappointing for an otherwise polished space. Small detail but worth noting. Elevators worked without issue, which sounds like a low bar but matters more than people think for an event venue. Not sure how much of the equipment and staffing fell under the venue versus the event organizers, but the overall experience was enjoyable either way. It's a solid, attractive space for a nice gathering. Honestly I'd love to host something here myself. Would recommend for anyone looking for a venue with a nice Charlotte backdrop and easy accessibility.

This is an absolutely amazing venue with a breathtaking view of uptown. It's right off of the…read morehighway. The best part. The parking! You have a great view but a full FREE parking lot. The venue has an inside area and a terrace. There are heaters on the terrace. It's 2 elevators to come up and down. Perfect! I definitely would rent this location for an event!

our room was clean and the staff was friendly. Unfortunately, our bathroom door wouldn't fully…read moreclose.

First and foremost I want to say that the staff is the friendliest and extremely helpful. I…read moreappreciate the wonderful attitudes of the staff. The location is convenient. The water pressure in the shower was amazing. Bed was comfortable. Although our Bathroom door wouldn't stay shut. We were also extremely disappointed that the pool has been out of service for days. Also the breakfast has been disappointing each day...With the turkey sausage being way over cooked like hockey pucks. So called egg white omelettes were honestly gross. Had to literally spit it out. The waffles didn't have syrup. If you stay here don't come for the breakfast!