We used USA Inflatables for our Post Prom Party. The kids loved all the options! I think their…read moreoverall favorite was bunge basketbal! The staff were fabulous! They arrived on time for delivery and pick up. Highly recommend this company for a great entertainment.

I'll start with the good. The delivery team was fast and efficient. When I contacted them about…read morefaulty equipment issues they responded. Unfortunately where they dropped the ball was in the execution of correcting the issues. Following are the service issues I had regarding the rental of a 20' waterslide from USA Rentals on 9/1/2023. Prior to the start of a birthday party, I reached out to USA Rentals regarding an issue with water flow on the waterslide. Instead of water flowing down the slide, it was coming out from the top pouring into the yard instead of on the slide. Additionally, there was also a leak in the hose on the ground, which had not been resolved by a previous repair attempt. I was advised to lower the water pressure to resolve the problem, but this did not work. Upon checking the slide again, I noticed that the hose had completely detached from the top and was creating a pool of water in the yard. The leaking hose had also worsened. I contacted USA Rentals once more, and they assured me that someone would come to repair it within an hour. Unfortunately, this happened during a party, so I couldn't wait for the technician. I tried unsuccessfully to reattach the hose on the top of the slide and ended up improvising a temporary solution rerouting the hose up the stairs and securing it over the slide with a C-clamp and using then duct tape to patch the other leaking hose. Later, the repair person arrived and performed a repair, but I mistakenly assumed that they would address the detached hose issue and did not inspect their work before they left. To my disappointment, they did not address either of the main issues and instead replaced the coupling between my hose and the waterslide hose, which was not even a problem. I reached out to USA Rentals once again to express my dissatisfaction with the process and requested a discount for the inconvenience. Regrettably, I did not receive any compensation. While this may not be a significant expense for USA Rentals, it was a significance for me, and I expected a fully functional waterslide that did not require me to perform ongoing maintenance.

Treat young employees terribly. No bathroom or lunch breaks and severely underpaid for the…read morebackbreaking work they do.

We've used Froggy Hops for several events at our church. This is the second year of having the…read moreinflatable obstacle course at our overnight youth lock-in. It's the first thing the kids see when they walk in the building and their eyes light up! I think some of them had their shoes off before they finished checking in! The whole process is so simple - from reservations to pick up - and they have the nicest customer service people!

Had to cancel a reservation due to medical reasons in our family. My initial conversation to…read morecancel my reservation was not very satisfying, but was contacted shortly after my initial call, and I have no complaints with the agreement we reached. I appreciate them taking the time to reach back out to reach an amicable conclusion.

Absolutely the worst customer experience I've ever had. From…read morestart to finish, working with this company was a nightmare. Communication was virtually nonexistent. While I was aware they might arrive the day before the event, they gave no heads-up or confirmation--just showed up unannounced and only called when they were already at my front door. Thankfully, I happened to be home. Otherwise, they would've dropped the inflatable wherever they felt like. Even though I gave them clear instructions on where to place it, they ignored me and set it up in the wrong spot. When I asked them to move it, they said they couldn't--it was too heavy--and only had two people on the job. Then, without asking or informing me, they plugged one of the blowers into my neighbor's outlet. They told me the blowers needed to stay on for over 24 hours (until the event) because the inflatable was top-heavy and might not reinflate properly. That is absolutely unreasonable and a huge liability concern. Pickup was just as bad. They were two days late and again showed up with just two people who couldn't move the inflatable. Instead of calling for backup, they dragged it into my wild grass so my lawn service could mow--completely flattening that part of my yard in the process. Then they left it there for another full day. When they finally came back, they again brought only two people, had to call for two more, and it took them over an hour and a half to get it off my property. The complete lack of professionalism and communication was outrageous. I had to make multiple phone calls just to get basic updates. At no point did they take responsibility or show even a shred of proactiveness. I will never use this company again, and I absolutely do not recommend them to anyone. Save yourself the stress.

I rented a tent for a friends memorial. The service was fantastic and communication was great. For…read moresuch an event, you want everything to go smoothly and it couldn't have gone better. Pricing, scheduling and day of set up were all 5 stars.

Very competitively priced and great customer service. We have used Able on multiple rentals and…read morehave had nothing less than outstanding service.

responses like "I am sorry that you felt we were unhelpful" tell you all you need to know about how…read moreyou'll be treated when you report you were unsatisfied with their services. sorry you feel that way is not an apology. it's gaslighting. Expect rude and combative and responses if you use this company and find them unsatisfactory.

We were very disappointed in the Chairs that were delivered for our sons wedding! 150 chairs. They…read morewere so filthy we had to wash every one of them by hand. There's no way we could have had our guests sit on these chairs. We were told the chairs we rented would have some scuffs. We were not prepared for this mess! It took us over 3 hours to clean these chairs. We had to haul the chairs quite a distance and didn't realize how filthy they were until they had been moved. So we called All event rental after the wedding and asked what they would do for us. Lori said we can do nothing. You should have called before the wedding and we would have replaced them. We didn't have time to go through all that and move 150 chairs 4 times!! I wish I had read the reviews before renting. We think it's terrible they would not even give us a little credit for the hassle.