You will NOT find another machine/tool rental that provides a friendlier and more personal approach…read moreto taking care of it's customers. I was so pleased with my experience, I had to get them on Yelp to help others to discover them.

Searchable website, great prices, and great staff. They almost always have what I need. I have been…read morea customer for years and have frequented other big rental places in town so I have a comparison.

A grade-A experience! We had to rent a trailer last weekend to bring our son home from college in…read morethe Upper Peninsula. I had read so many terrible reviews for U-Haul or Budget, I was completely stressed out and having nightmares the U-Haul I rented wasn't available when I went to get it. So my husband found this local place, and I'm so glad! We got a decent sized trailer for 100 bucks for the weekend (50/day). They are closed on Sundays, so they don't charge for that day. They quickly hooked it up to my hitch and disconnected it when I got back. Watching these guys on the phone and with customers, it's clear they do a ton of business, and they know exactly what they're doing at this point. They even waived their late fee for me, as I overslept and brought it back 2 hours late on Monday. They don't just rent trailers either, they have pretty much everything under the sun, including party tents and equipment. I even saw slushy machines and popcorn makers. I highly recommend Columbia Heights rental!

Pretty good.Except they don't take debit or credit cards.CASH ONLY.Who the hell uses cash any…read moremore????? I had to go back home and get cash.Would have been nice if they communicate that to customers .I was NOT happy.

Great experience all the way around. They picked up and dropped off the snowblower which was a…read morebonus. Quick repair and reasonably priced. We will use them again.

Ordering custom factory cut/finished metal pieces is straightforward here. The pickup process was…read morequick and smooth too, from ordering/paying over the phone, to picking it up from the Northeast location. There was a very cheerful security guard, a customer service rep who looked up my order online, and a helpful employee who loaded my order from the other factory/warehouse building. Shrugs. Will order again if I need very specific metal pieces again.

I'm just a homeowner with a tiny $50 order. Coremark treated my order like it was a $50,000 order…read more Cut my single piece of metal and delivered at an extremely reasonable price in just a couple of days. Fantastic!

Great place. Bought stuff from Bill Lano here and supplies from the Anoka location. Had nothing…read morebut a good experience here.

For a long time I drove past Lano on my way home from work, kind of oogling the plethora of…read moreequipment they offer, but never venturing to stop. Their outside "showroom" is extensive and impressive. One day, because I'm lazy, I bought a Toro zero point mower from Home Depot's website and, as fate would have it, Lano did the bulk of the dirty work for HD. They delivered it to my home, gave my wife the rundown of how to use the thing (we've only ever used push mowers before), and generally made me really wish I'd just stopped in and bought directly from them. My wife was incredibly happy with the way they treated her and, in true small town fashion, they sent a follow up 'thank you' card to us. Well, fast forward exactly THREE mowings, and my sweet, new Toro now stalls out before it gets going. It turns out this is a known defect involving the parking brake that many people have experienced. Lano sent a guy out to check it out, but even he couldn't get the parking brake to disengage. The frustration. For him, less for me. Still, once again, and this time with my mother in law... nothing but kindness and helpfulness. They came back out with a truck, got it loaded, and did the work for us in 2 days' time. That was a long story, but one you hopefully read. These guys do things the right way and we have been nothing but impressed. Their service department was incredibly friendly every time we talked to them, they worked quickly (and under warranty) and really helped us out. Couldn't be more impressed; they deserve this 5 star review.

Great company to work with. Staff are friendly and very knowledgeable. Rented a slushy machine for…read moreniece graduation party.

I sent in a request to rent a freezer because mine had died and needed a part that had to be…read moreordered. They contacted me the next day and I had a freezer that morning to help with all the food I was about to loose. Which I know isn't alway possible, but the stars lined up this time. Shelly was soooo helpful in finding something that would work for what I needed to save my food. Would rent from them again and again. Thank you Shelly & Doug for delivering!!!!!

Absolutely the worst customer experience I've ever had. From…read morestart to finish, working with this company was a nightmare. Communication was virtually nonexistent. While I was aware they might arrive the day before the event, they gave no heads-up or confirmation--just showed up unannounced and only called when they were already at my front door. Thankfully, I happened to be home. Otherwise, they would've dropped the inflatable wherever they felt like. Even though I gave them clear instructions on where to place it, they ignored me and set it up in the wrong spot. When I asked them to move it, they said they couldn't--it was too heavy--and only had two people on the job. Then, without asking or informing me, they plugged one of the blowers into my neighbor's outlet. They told me the blowers needed to stay on for over 24 hours (until the event) because the inflatable was top-heavy and might not reinflate properly. That is absolutely unreasonable and a huge liability concern. Pickup was just as bad. They were two days late and again showed up with just two people who couldn't move the inflatable. Instead of calling for backup, they dragged it into my wild grass so my lawn service could mow--completely flattening that part of my yard in the process. Then they left it there for another full day. When they finally came back, they again brought only two people, had to call for two more, and it took them over an hour and a half to get it off my property. The complete lack of professionalism and communication was outrageous. I had to make multiple phone calls just to get basic updates. At no point did they take responsibility or show even a shred of proactiveness. I will never use this company again, and I absolutely do not recommend them to anyone. Save yourself the stress.

Had to cancel a reservation due to medical reasons in our family. My initial conversation to…read morecancel my reservation was not very satisfying, but was contacted shortly after my initial call, and I have no complaints with the agreement we reached. I appreciate them taking the time to reach back out to reach an amicable conclusion.

I live down the road so I went in for some troubleshooting when my riding lawn mower (that I didn't…read moreget from them!) wouldn't turn on. They helped me figure out why it wouldn't start and didn't even charge me for a few bolts and tiny little fuse. They have my business from here on out!

They are so out of touch they won't even change their address on Yelp. If I want to be…read moredisrespected and get poor customer service, I might go back to Plow World.