I wanted to put my service on hold while I researched the chemicals they use. I had been a loyal customer for over five years, but grew concerned over recent news reports about weed killers causing cancer. I know that my dog-owning neighbors hate that I use this company year after year too. The receptionist is always curt, so I was not looking forward to the call. She told me point blank that it was not possible to put my service on hold. So I asked to simply cancel it until further notice. When she asked for the reason why, I said I preferred not to say (not wanting an argument from her). She immediately said "Thank you" and hung up. She did not confirm that the service was cancelled. Dreadful manners and bad business sense on her part--even if I find that I want spraying again, I will contact a different company in the future. read more

Long time customer but no more. Payment made on line via their web site within weeks of service and still charge $10 rescheduling fee. They call every week stating there is a balance due. Bill paid every service but they charge you this sneaky little fee - only way to avoid would be to prepay the season for a measly 3% discount. No thanks, plenty of reputable lawn services in WNY that don't try to get an added $10 each service. Did attempt to resolve via Kelly, but she wasn't very helpful only suggested paying in advance??? Poor business practices ($10 each service) has cost them a long time customer. We won't miss their calls telling us we owe $10 for this phantom rescheduling fee. read more

I have been a customer since about year 2000 and generally have had good service in the early years Howver, their service has gone down significantly in the last year or so. They say they applied weed and crabgrass killer to my lawn but yellow dandelions and other weeds propped up nearly immediately. When called they advised (rudely) that the issue is the harsh winter just past and they will only service the lawn again after they have serviced other customers who have yet to receive the treatment. Presumably, these customers already have dandelions on their lawns too? Then they say they need a photo of the lawn with dandelions to consider to speed up the second application. The treatment was clearly defective ( unclear why but "harsh winter" is a poor excuse. This is Buffalo after all and I have used them for 18 years). I will wait for them to re-treat it and then plan to cancel the contract. For any future users recommend avoid this company. Bob Funk, CEO please note to improve client service ( at least to be polite) and check the suitability and strength of chemicals used, if you wish continued service to WNY. read more

Ready to cancel my service with Funk after today's application, and take my business elsewhere. The kid that comes to do the job seems so lazy, and yanks and kicks at the hose like he's mad at the world. He never does the full job, and I ALWAYS have to go out to remind him, and EVERY time he says, I forgot. The payment is calculated by the size of the area they're spraying, and even though I pay for the full service, I likely wouldn't get it if I weren't home to watch him! Very unhappy with them. Time to switch. read more

First they killed my grass by putting the wrong chemicals. Then they supposedly put weedkiller on and I have tons of weeds and crabgrass. Next yr I will contract with someone else. They come out when called but their products are obviously ineffective. read more

Aggressive Sales Tactics. I was a customer last year, was unhappy with the results so I did not renew this season. I will say that last year when I called regarding the lawn (multiple times) they sent someone out again. This year I spoke to 3 people telling them the reason I was cancelling - then I received a letter from them telling me to put my reason in writing. I called the office and was spoken to rudely when I again insisted that I cancelled. The office told me they are required to send a cancellation letter by law which may be true but there is no state law requiring me to sign a cancellation letter with my reason why - sheesh this is a lawn service not a home improvement contract. I found their sales practices to be aggressive/pushy. Very disappointing, I may have reconsidered Funk next year but certainly not now after receiving this letter. read more

I've never been a customer of these people, but apparently the person who owned the house before me (over three years ago!) was, because they showed up while I was out of town, sprayed poison all over my yard, ruined my organic raspberries, decimated my gorgeous population of much beloved, very much wanted orb weaver spiders, and left a bill. I called them telling them in no uncertain terms to never touch my lawn again, and who should turn up in the morning but a guy dumping foul smelling poison all over my lawn. He argues with me when I tell him no, absolutely not, and then finally shuffles off, no apologies or anything. read more

Copy of my letter sent to the company: I am writing this letter regarding invoice #******. First and foremost, I would like to tell you how utterly disappointed I am in your company's business tactics. I used your company for lawn service in the middle of 2017 after one of my tenants, who was an employee of yours, asked if he could give me an estimate for my lawn. I completed some service last year and my wife and I decided that we were not going to continue in 2018. I did receive a letter this year and threw it out before reading it because I was not completing service this year. I then applied my own weed and feed on my lawn in the spring. Then on 5/14/18, my wife called me while I was at work and said that Funk Lawn Care had been at our house and applied a treatment. As soon as I got home, I contacted your company inquiring as to why you had come out and applied a treatment at our house. I was told that when I signed up I agreed to a multi-year contract that I was NEVER informed of. I immediately was met with rude responses, from whomever it was that had answered my call, telling me that payment would be due. I then instructed them to cancel my service and not to return to my home After initially saying to myself that I was not going to pay the bill, I am remitting payment for the service on 5/14/18 for $77.54. However, I will not pay for whatever you have on my invoice now from 6/20/18 for $10.00 for a "Rescheduling Fee", when I had already cancelled "my unwanted service" on 5/14/2018 (What was being rescheduled????). I will however, tell everyone that I come in contact with about the business tactics that your company uses to get continued service, even though it is unwanted. I will continue to tell my family and friends about how your company has treated me and I am sure many other unsuspecting people who try your service. As a City of Tonawanda resident, I always try and support local business. Unfortunately, I got stuck this time. I will not have that happen again by your company and will not let any of my family or friends get stuck either. I will direct anyone that I can elsewhere for service. read more

Funk is the third lawn care company I have used in five years. I have finally found a service that delivers what it promises. My lawn is looking better than ever. Above and beyond the quality of the product is the amazing service. As an example; It is now fall and the leaves have been falling too quick for me to keep up with. The Funk service person arrived and was unable to service my lawn because there were too many leaves. He left a note. I rescheduled the service for a day convenient to me so that I could clear my lawn. Naturally from Monday afternoon when I raked to Tuesday morning when they came to service, more leaves fell, not a lot, but enough to be a problem. The service person broke out a rake and did a quick clean up so he could perform the service. Amazing! Thank you everyone at Funk Lawn Care for being so professional, I am pleased to tell everyone who takes care of my lawn! read more

Specific instructions, Not to go in dogs fenced area. They did. Now the chemicals are on their feet, on my carpet, they've scratched themselves, its on their skin and probably licked themselves. Not a happy customer. read more