I went into the Outlet looking for a good prized mattress. I found what I was looking for. The…read morefranchise owner was so pleasant, and helped me to load the mattress on top of my car so that I could bring it home the same day. The mattress is comfortable and I got a good prize for it. I'd shop from him and here again!

Great prices and staff. Gota top ofthe line queen foaffordable price friendly staff not pushy!next…read moreday delivery reasonable price!

Not a great experience. This is one of the only stores standing that doesn't offer returns on…read moremattresses!!! You can order a mattress online and get free returns without strings attached. Please update your policies!!! And PLEASE teach your manager some customer service skills. The manager was one of the rudest people I have encountered. I called to see about returning a mattress I bought a few weeks ago and I was met with an attitude from him. I understand that all companies have their policies, but you don't have to be rude about it.

What a relief! I…read morehave been looking online for mattress retailers in this area, and finally decided to just go in and check it out. I made it in 15 minutes before closing, and the sales associate (Amanda) took time to show me all of the models in my price range and did not push the higher price models at all. She was able to help me pick the perfect option, and arranged for the warehouse to stay open for me to pick up the mattress the same day. No hassle, no haggling, a GREAT price on a GREAT mattress, and personalized customer service that went the extra mile to take care of me. Thank you so much!

I'm not sure why picking a mattress seemed like it would be so difficult. I knew we wanted a new…read moreone, and with me having put my back into Life..we needed it. We had gone to another store that can remain nameless but rhymes with zooms to blow. It was not only a terrible experience but left me feeling extra unimpressed by the cost of getting a new bed. It should be noted that I also wanted to go from a queen size to a king size, regardless of my last name. I also wanted to get a bed frame and an adjustable base. So, in other words I wanted it all; and that is exactly what I have now. Because I came to Mattress Firm and met Warren. We walked in and were met warmly. I didn't know that sleep expert was a title, but after all the talks with him, I can now say that I am glad we had his insight. He answered a lot of questions, we laid on bed after bed. We clicked on remotes to raise the head or foot or middle portion of the bed. Did you know there are even bed bases that have speakers built into them? There are. We visited and tested out beds twice before making our decision. We went with a split King and did the basic adjustable base. When it came to the actual mattress itself, we chose a Sealy that was a hybrid of memory foam and coils. This was the more cost effective of the ones that we liked best. When you make this purchase, you have the option to sleep on the mattress and trade it out for 4 months if you don't like the one you went with. Delivery and set up was a breeze, the men were very courteous and knowledgeable. Fast forward 29 days. Adjusting to a new mattress is an odd thing. I wasn't sure if it was too firm, I didn't love the gap in the middle of the bed created by the split king option. We went back to see Warren and talked to him about what we were experiencing. He went over some other options with us, and we decided to trade out to a Tempur-pedic instead. This was one that we liked a lot the first time we were testing, but it is the pricier option. It has more support built into it for my back, and the design also makes the split almost non-existent. I can not praise Warren enough. He knew everything that could be known about sleeping habits and what mattress will best help you with issues you may be having. He is super friendly and easy to talk to, and also receptive to my jokes and sometimes horrible puns. He didn't seem annoyed that we came in several times to ask questions and retest. He really made this process not stressful at all. Thank you, Warren and Mattress Firm; here's to a great night's sleep!!

In store shopping and customer service was a pleasant experience. We've been a couple of times and…read morefinally decided on a mattress. Got a small discount and deliver next day. I'm giving the actual store 5/5. Delivery is where I have a problem. We were told the mattress would be setup for us upon delivery. This DID NOT happen. With degenerative disc in my low back this wasn't ideal. Blew my back getting this 100lb thing set up. 1st I had to remove the rolled mattress from the case. THEN remove several layers of plastic wrap. Finally removing the shrink wrap to allow it to inflate. I knew I pulled or tore something. I lay here on my stomach typing this review in pain. As nice as the mattress is, not having it setup for me defeated the purpose as I caused myself additional injuries and slept in pain. To make matters worse the delivery guy had the nerve to ask for a 10/10 review. I'm like bro, you just toss my stuff in the bedroom and left. I'll give you a zero if I can. Mattress firm could throw me a discount for not setting it up, along with the pain and suffering caused.

My friend purchased a fridge from this store after her original fridge died. The good: The purchase…read moreand delivery were pleasant experiences. Unfortunately, that ends the good. The first Fridge purchased and delivered by American freight was plugged in and hooked up to the water line. Minutes later the fridge filled with water and when the fridge was opened, water poured out onto the floor. Delivery people were present so they thought it was a plumbing issue, but after consulting an unaffiliated plumber that was not the issue. We went back to the store, and Kenny, the manager, issued an equal exchange for a replacement fridge. The second fridge from American freight was delivered that same day. It was again installed by friendly delivery persons. They plugged it in and it appeared to function. Less than four hours later, the door showed a cooling error and the fridge overheated. The following day (the third trip in three days), my friend had to fight a blonde woman at the desk to be refunded. After asking to speak to the manager, my friend was denied because the employee indicated the manager was not there even though they noticed the manager in the store. Despite the store providing defective items TWICE they did not make the refund process easy. The employee had an attitude about our request to have delivery fee refunded because of the horrible experience. The employee walked away while my friend was talking to her and threw her pen around the desk in obvious frustration. At the end, we were given a full refund. Although given that we had a bad experience with two fridges, we would not recommend you purchase an appliance from this location.

I highly recommend going to this store to purchase your future purchases of furniture and…read moreappliances. My experience was very pleasant. They have have a very friendly, inviting and knowledgeable staff. The store is very clean and their delivery team. was outstanding. Thank you for such a great shopping experience. I will be back soon.

Our 4th set of Mattresses from this Made in America Company. Mark is extremely knowledgeable about…read morethe products and business he represents. Customer Service during and after the sale/delivery is outstanding.

I got the Orthopedic Extra Firm in a full. Just a month in, but I am very happy with my purchase…read moreso far. It is a quality, no-nonsense two sided mattress that has helped me to sleep better. The frame is heavy and quality as well, but make sure that all 5 feet are even. Only 'con' I can think of is that the headboard is only connected to the frame by two bolts on each side, which does give it some looseness (I think it wiggles too much). Customer service was fine, and they were upfront about the product, return (or lack of return) policies, replacement warranties, and pricing. Would buy again, but hopefully not for 10 years or so :)

It's worse than Facebook market place. There aren't enough words I can say about a place that call…read morethemselves a furniture store, let alone tied to "High Point" the end the end the end

Went here in search of a new couch after finding few couches I liked for crazy high prices…read more Joan greeted me as I walked in and when I found exactly the couch I wanted (a couch I had seen at another store for $100 more!), she gave me a very reasonable price that I accepted immediately. After purchasing the couch I was told they could deliver it by that very afternoon, and indeed, I received a phone call just 20 minutes later that they were on the way with my new piece of furniture. Within an hour of choosing my couch, it was delivered and set up in my upstairs apartment. I was very impressed with the furniture choices, prices, and the professional men who made the delivery. I will definitely recommend High Point furniture and will go back if I need any other items.