Friendly, knowledgeable, does a great job at giving you the best price possible!! We were in an out…read moresuperfast, took the mattress home that day!

Fair experience. Jay seemed helpful and knowledgeable. Quiet and clean store. Willing to negotiate…read moreprice.

I'm not sure why picking a mattress seemed like it would be so difficult. I knew we wanted a new…read moreone, and with me having put my back into Life..we needed it. We had gone to another store that can remain nameless but rhymes with zooms to blow. It was not only a terrible experience but left me feeling extra unimpressed by the cost of getting a new bed. It should be noted that I also wanted to go from a queen size to a king size, regardless of my last name. I also wanted to get a bed frame and an adjustable base. So, in other words I wanted it all; and that is exactly what I have now. Because I came to Mattress Firm and met Warren. We walked in and were met warmly. I didn't know that sleep expert was a title, but after all the talks with him, I can now say that I am glad we had his insight. He answered a lot of questions, we laid on bed after bed. We clicked on remotes to raise the head or foot or middle portion of the bed. Did you know there are even bed bases that have speakers built into them? There are. We visited and tested out beds twice before making our decision. We went with a split King and did the basic adjustable base. When it came to the actual mattress itself, we chose a Sealy that was a hybrid of memory foam and coils. This was the more cost effective of the ones that we liked best. When you make this purchase, you have the option to sleep on the mattress and trade it out for 4 months if you don't like the one you went with. Delivery and set up was a breeze, the men were very courteous and knowledgeable. Fast forward 29 days. Adjusting to a new mattress is an odd thing. I wasn't sure if it was too firm, I didn't love the gap in the middle of the bed created by the split king option. We went back to see Warren and talked to him about what we were experiencing. He went over some other options with us, and we decided to trade out to a Tempur-pedic instead. This was one that we liked a lot the first time we were testing, but it is the pricier option. It has more support built into it for my back, and the design also makes the split almost non-existent. I can not praise Warren enough. He knew everything that could be known about sleeping habits and what mattress will best help you with issues you may be having. He is super friendly and easy to talk to, and also receptive to my jokes and sometimes horrible puns. He didn't seem annoyed that we came in several times to ask questions and retest. He really made this process not stressful at all. Thank you, Warren and Mattress Firm; here's to a great night's sleep!!

In store shopping and customer service was a pleasant experience. We've been a couple of times and…read morefinally decided on a mattress. Got a small discount and deliver next day. I'm giving the actual store 5/5. Delivery is where I have a problem. We were told the mattress would be setup for us upon delivery. This DID NOT happen. With degenerative disc in my low back this wasn't ideal. Blew my back getting this 100lb thing set up. 1st I had to remove the rolled mattress from the case. THEN remove several layers of plastic wrap. Finally removing the shrink wrap to allow it to inflate. I knew I pulled or tore something. I lay here on my stomach typing this review in pain. As nice as the mattress is, not having it setup for me defeated the purpose as I caused myself additional injuries and slept in pain. To make matters worse the delivery guy had the nerve to ask for a 10/10 review. I'm like bro, you just toss my stuff in the bedroom and left. I'll give you a zero if I can. Mattress firm could throw me a discount for not setting it up, along with the pain and suffering caused.

Our 4th set of Mattresses from this Made in America Company. Mark is extremely knowledgeable about…read morethe products and business he represents. Customer Service during and after the sale/delivery is outstanding.

I got the Orthopedic Extra Firm in a full. Just a month in, but I am very happy with my purchase…read moreso far. It is a quality, no-nonsense two sided mattress that has helped me to sleep better. The frame is heavy and quality as well, but make sure that all 5 feet are even. Only 'con' I can think of is that the headboard is only connected to the frame by two bolts on each side, which does give it some looseness (I think it wiggles too much). Customer service was fine, and they were upfront about the product, return (or lack of return) policies, replacement warranties, and pricing. Would buy again, but hopefully not for 10 years or so :)

My friend purchased a fridge from this store after her original fridge died. The good: The purchase…read moreand delivery were pleasant experiences. Unfortunately, that ends the good. The first Fridge purchased and delivered by American freight was plugged in and hooked up to the water line. Minutes later the fridge filled with water and when the fridge was opened, water poured out onto the floor. Delivery people were present so they thought it was a plumbing issue, but after consulting an unaffiliated plumber that was not the issue. We went back to the store, and Kenny, the manager, issued an equal exchange for a replacement fridge. The second fridge from American freight was delivered that same day. It was again installed by friendly delivery persons. They plugged it in and it appeared to function. Less than four hours later, the door showed a cooling error and the fridge overheated. The following day (the third trip in three days), my friend had to fight a blonde woman at the desk to be refunded. After asking to speak to the manager, my friend was denied because the employee indicated the manager was not there even though they noticed the manager in the store. Despite the store providing defective items TWICE they did not make the refund process easy. The employee had an attitude about our request to have delivery fee refunded because of the horrible experience. The employee walked away while my friend was talking to her and threw her pen around the desk in obvious frustration. At the end, we were given a full refund. Although given that we had a bad experience with two fridges, we would not recommend you purchase an appliance from this location.

I highly recommend going to this store to purchase your future purchases of furniture and…read moreappliances. My experience was very pleasant. They have have a very friendly, inviting and knowledgeable staff. The store is very clean and their delivery team. was outstanding. Thank you for such a great shopping experience. I will be back soon.

Not a great experience. This is one of the only stores standing that doesn't offer returns on…read moremattresses!!! You can order a mattress online and get free returns without strings attached. Please update your policies!!! And PLEASE teach your manager some customer service skills. The manager was one of the rudest people I have encountered. I called to see about returning a mattress I bought a few weeks ago and I was met with an attitude from him. I understand that all companies have their policies, but you don't have to be rude about it.

What a relief! I…read morehave been looking online for mattress retailers in this area, and finally decided to just go in and check it out. I made it in 15 minutes before closing, and the sales associate (Amanda) took time to show me all of the models in my price range and did not push the higher price models at all. She was able to help me pick the perfect option, and arranged for the warehouse to stay open for me to pick up the mattress the same day. No hassle, no haggling, a GREAT price on a GREAT mattress, and personalized customer service that went the extra mile to take care of me. Thank you so much!

So first let me say this is not necessarily a reflection of this store but more so a reflection of…read morerooms to go as a business. So this place is great, so long as nothing goes wrong. But when things go wrong your experience will spiral into a horrid time of eternal suffering. Long story short I ordered a dining room set and the table top was damaged. The driver left all the other parts and took the damaged top back with the intent to bring a new one the following day (December 20th) Now I'm told that the earliest I can get it is the 29th and I already sold my old dining room table. The alternative is for me to drive 2 hours and pick it up... in a minivan and all I'm offered is a waiver of the delivery fee. Just unacceptable it's not my fault you damaged the table. You failed to meet your promise to deliver the purchased goods in good condition and in a timely fashion, when this kind of discrepancy happens that customer should be priority period. EDIT** After calling and speaking to 4 different customer reps. Vicki Squared everything away and got my table top rush delivered for the following day. Thanks Vicki :)

We purchased a full bedroom set from RTG Kids - Fayetteville in September 2025 (Order #41109308),…read moreincluding a 3-year Guardian Protection Plan for added peace of mind. On February 3, 2026, the side rail of the twin bed split in half during normal household use, causing the bed to collapse. The damage is clearly structural, not cosmetic. The bed has been unusable since that date. Since then, we have been bounced between the manufacturer, the Guardian extended protection plan, and the store. The manufacturer declined assistance. The protection plan denied coverage. The store initially assured us it would be resolved, but after multiple follow-ups over several weeks, communication stopped entirely. We are still within the one-year limited product warranty period, yet no repair or replacement has been provided. It is extremely frustrating to be without a bed for months while being sent in circles. We are simply asking for the company to stand behind its product and honor its warranty. Very disappointing experience.

The owner was more interested in my needs than selling me upgrades. He listened and provided a…read moremattress and box spring at a better price than anywhere else I've found in Fayetteville. He even was able to deliver the same day! I plan on going back to upgrade my master bed later this month now that the guest bed is taken care of.

WORST PLACE EVER ! Do not go here ever. Never got my mattress. They were suppose to deliver it on…read moreFriday Saturday didn't have it. Sunday didn't. Told them I no longer wanted the mattress and they said only the manager can do it. Waited for him to call he never called. Never got the mattress. But the financing company was taking money out of my husbands account so I'm reporting them. Very unprofessional don't waste your time with them