Real people doing customer service and sales they say it should be. Note they have moved to smaller digs on Nacogdoches Rd. But super friendly and helpful employees just trying to earn an honest living. Really impressed with Eric who was no pressure and very helpful as we looked and went to other stores and came back. Clearly was willing to try and make things work for us. Returned and bought a sofa from him and met one of the helpers who was also genuinely courteous and helpful. Good place for budget furniture. read more

Great value furniture and even better customer service! We've been twice this year and will definitely be back

DO NOT. I REPEAT DO NOT BUY ANYTHING FROM HERE. My wife and I just spent over $4,000+ dollars at this business and I've had the worst possible experience ever. The owner Steve puts on a smile in the beginning before you hand him your money then after you pay the service goes out the window. I just moved to San Antonio TX , from CA and I only gave this place a chance based off of the good reviews and man was I wrong. I purchased two bunk beds, a dinning room set, a dresser and night stand and some bar stools. First off I was told by the sales rep the bar stools would come in by the end of the week and it's been 3 weeks since I PAID for them and nothing, no follow up from the company & no bar stools. When they delivered everything they had to come out 3 different times because the delivery guys damaged the items 2 times and the 3 time they built the items wrong. They even left a open exposed screw that could've seriously hurt my children. Yes It gets worse after they delivered me 2 tables because the delivery team built it wrong the final one was built wrong as well and the table leaf collapsed and fell on my 4 year old son and fractured his ankle. I spent over $1,800 at the hospital. This all could've been avoided if they actually were professional and hired people that knew what they were doing. Not to mention once I paid for everything they told me "oh these are the last ones so you'll have to take the floor models" the floor models were damaged which then Steve the owner said he will have his "repair/touch up guy come out and take it look" then they have Bobby come out and touch of the scratches and chips and yes he did do a good job but when someone is paying over $4,000+ dollars you'd think you provide them with NEW quality furniture. I called multiple times and tried to resolve this and after my son was injured and in the hospital I have had enough and so I went into go see Steve the owner and of course this time no smile nor warm welcome. He didn't even have the courage to say he was sorry for what had happened to my son seeing as it was his fault by hiring people who don't know what they are doing. He then starts to cuss and tell me I'm unreasonable and that he gave me a $1000 off the kitchen table (Steve $1,000 discount doesn't mean anything to me when my son ends up in the hospital because your delivery team built the table wrong 2x and the first one was damaged and you have your touch up guy come out multiple times to cut corners for you and touch things up so you don't have to replace a table) !!!!! YOU HAVE TO BE JOKING IM UNREASONABLE LOOK AT WHAT IVE BEEN THROUGH. My son has been injured (fractured his ankle from the table collapsed on him) then they left a screw open and exposed on my sons bunk bed that could've turned into a even worse situation and then on top of all of that all the furniture had to be "touched up" and wasn't in new condition at all. I missed multiple days from work because they told me they would be at my house and then never showed and I sat at home waiting for them and they never came. Then today they were supposed to go pick up my table and they came and said sorry Steve said I can't pick it up because it has damage, you have to be F*^£ing kidding me this damage was already here don't you remember Bobby had to come to my house over 3 different occasions because the furniture had pre-existing damage. Please please please I beg all of you do not get suckered into Steve or any of the sales reps , they put on a smile in the beginning and then after they change up on you so quick. Now I have damaged furniture & paid over $1800 in medical bills which was caused by this company. I called Steve and gave him multiple chances to make this right and he won't do it. So I'll see them in court and they will be hearing from my attorney soon. Go spend your money elsewhere unless you want cheap furniture and the worst service in San Antonio then this is just the place for you. Sincerely, a Pissed off and highly disappointed customer read more

A great furniture buying experience. Met Mercedes an interior designer who helped us through the process which resulted in us buying a sofa and two recliners. The furniture quality is exceptional. Check out this store and Mercedes. read more

Got my furniture delivered by them today as scheduled. Wanted to leave some good words for some good service and help. The reviews didn't lie. They're a very reliable company, and was very helpful with helping you select. They also did not hover like most places and let you browse at your leisure. read more

Excellent customer service and quality furniture. I will definitely come back to the store again.

I had the absolute best service with Furniture Now! The owner Steve took the time to find exactly what I was looking for, and all of it was by text. I never even stepped foot into the store! The prices were spot on, and even better with the discount I was given. Delivery was fantastic. I received my furniture the next day. The delivery crew was friendly and courteous, careful to setup everything without damage to the furniture or my home. Hands down the best experience I've had with furniture shopping. I couldn't recommend them enough. They will be my go-to for all of my furniture needs from now on! read more

I couldn't be happier with this company! After searching everywhere for a grey classy dresser, I found it here! Mr. Steve Coben went above & beyond to help me find exactly what I was looking for, answered my emails very promptly too! His employees were very helpful and sweet to help load up as well. Come & find your furniture here!! :) read more

This company is a rip off. I order these sofa back in June and once of the sofa came with a cut in the front. When I called they said they will order and replace it , but the lied every time I Every month I called cause they said it be here this month but when I called its on back order. Then the manger got upset cause my boyfriend yelled at him. Like dude what did you expect we paid for a set of couches and one came damaged and you always gave the run around. Do not order from this place I have posted on all social media and reported them to the business bureau. Every time I called I was nice but I am done being nice it's almost going on a year and still have that damn couch. REPEAT DON't BUY FROM HERE!!!! read more

Furniture Now - The cut that came with this 400.00 couches - Home Decor Near Me - San Antonio, Texas

Mr. Steve Coben is super define, nice and friendly! Come see him! We got 2 awesome Ashley Recliner's can't wait to get them home! read more

Furniture Now got me the best price on a specific chaise lounge that my wife wanted. They also got it delivered much faster than I was expecting. I am happy with the quality of the chaise lounge we purchased, and my wife loves it. The experience of buying from Furniture Now and receiving delivery was very smooth and very positive. I would buy from them again. read more

I was in a pinch to get furniture for my new apartment. To be honest when I first entered the door I was expecting some hot shot salesman to berate with prices, deals etc to the point where they would never let me leave the store until I bought something. However, I was greeted by a calm salesman who worked with me on finding the perfect furniture for my new apartment. Raphael is a star employee and deserves every customer. He is kind, patient, and accommodating. Delivery was pretty quick as well. I was fortunate enough to have it delivered the next day after purchase. If you're looking for good quality furniture at a reasonable price, pick Furniture Now! read more

Was able to buy the exact same sofa we had purchased from Ashley and get it in 5 days vs. the 10 weeks it was going to take Ashley. Highly recommend Steve, the owner. Great family owned business. read more

Marc is an awesome employee who was willing to help and went the extra mile without overwhelming customers. Highly recommended!!! read more

OMG I Love this furniture store Furniture Now!!! I not only bought my living room set but also decided to change my dinette set which was much overdue & needed. Marc is the gentleman that assisted me tremendously.... Let me say that's not easy with my OCD to details Lol I'm very happy with the quality and prices and especially happy with Marc. Marc was so patient & very professional with a great sense of humor.... He made my shopping experience so stress free... With that said I'll definitely be referring all my friends, Co-workers & family to go see Marc at Furniture Now read more

I echo all the previous reviews. We've been looking at couches that were big enough for two people to lay on it. Most were over priced or not comfortable. That was until we got to Furniture Now. The salesperson wasn't annoying and helped us when we needed. We found a couch we liked for $798 which was a great price given how big of a couch we wanted. I applied for credit which took less than 10 minutes and I was able to purchase the couch on the spot. The cashier saw our couch was in the advertisement and subtracted an additional $100. It was a Saturday and they scheduled it for the next day. Only one star lost for delivery costs ($119) to deliver about a mile and a half. With that, the delivery hours are 1-7 pm and they won't give you anything but that window. When the delivery showed up, the movers quickly assembled the couch and asked us if we wanted it moved any way. A very pleasant experience. Overall, great experience and definitely want to return in the future. read more

Furniture Now - Home Decor Near Me - San Antonio, Texas

I have bought couches from Furnitire Now 1st couch had to be replaced due to the wood frame was completely broken. So we go in an purchase another couch and picking one that was a little move expensive than the first. This couch now since we got it last June 2019 has slowly been breaking down.This a sectional couch. So to be able sit or lay you are getting wood in your back. The couch has completely broken down. Furniture now states the couch is out of warranty and they cannot do anything to help us..I have purchased other furniture from them but wit this and they will not stand behind their product I will never go into this business and I will make sure I tell friends and family what poor customer service. POOR QUALITY OF MERCHANDISE THEY SELL. BUYERS BEWARE... read more

Great crew handled my shopping and delivery experience. I needed the furniture before a big party at my house. Promises made to make it in time by Eric and that's what happened. So grateful and everyone loved the new couch and glider love seat. Highly recommend this company. I'll be back. I'm telling everyone to check out Furniture Now. read more

Great service from Raphael. He greeted us immediately when we came in and let us look around and discuss what we liked. The piece we liked was unfortunately being discontinued so they didn't have multiple like we were looking for. He took the requirements such as solid wood and showed us the options that they had that met the criteria. Was able to get military discount that saved us a few dollars on all three pieces and shipping as well. Shipping was only about $100, very reasonable considering it was 3-400 lbs for all three pieces. Shipping included the delivery to our 3rd floor apt and assembly. The delivery team took great care to make sure it was assembled correctly and nothing was damaged. They noticed one of the drawers on the dresser was not fitting correctly and informed me that it wasn't up to standard and would be taking that single draw to be replaced if I was ok with it. The replacement drawer was hand delivered to my door 2-3 days later. I heard the head delivery lead showing/teaching a newer mover better techniques to ensure no damage to the items/house. Good to know that they go the extra mile to ensure you are getting the perfect service. read more

All I can say is WOW! My husband and I are new to the area and had been shopping around for furniture. We happened to drive by this place and decided to check it out. We were greeted when we first walked in but we were not pestered. They gave us space and time to look and shop around without making us feel like we were being followed or annoyed. When we did have questions, someone could easily be found. The staff was very knowledgeable, easy to talk to, and that made us very happy to be doing business with them. We purchased a sectional and a picture. We felt the prices were very reasonable and the overall experience was great! The very next day the furniture was delivered and professionally assembled by their staff. I'm glad we decided to stop by and I'm certain we'll be back in the future!! read more

PLEASE SHOP ELSEWHERE if you don't want to completely waste your money and get taken advantage of. My husband and I just spent over $4,000+ dollars at this business and we have had nothing but problems. The owner Steve has completely taken advantage of my family and I will make sure this never happens again to any customers and we will be going to a court of law. Our family just moved to San Antoni. We gave this place a chance based off of the good reviews and man was I wrong. We purchased two bunk beds, a dinning room set (kitchen table and 8 chairs) , a dresser and night stand for our room and some bar stool (4 total). First off there was only one bar stool in stock and my husband was told by the sales rep that the remaining 3 bar stools would come in by the end of the week and it's been 4 weeks since WE PAID for them and nothing, no follow up from the company & no bar stools. IT GETS WORSE they delivered everything & they had to come out 3 DIFFERENT TIMES because the delivery guys damaged the items the first 2 times and the 3rd time they built the beds and table wrong which caused a serious injury to our 4 year old son. They even left a open exposed screw hanging from the top of the bottom bunk that could've seriously hurt my children. I wish it stopped there but IT DOESN'T It gets worse after they delivered me 2 tables because the delivery team built it wrong the final one was built wrong as well and the table leaf collapsed and fell on my 4 year old son and fractured his ankle. My husband and I spent over $1,800 at the hospital. This all could've been avoided if they actually were professional and hired people that knew what they were doing. In the beginning once my husband paid for everything they told him "oh these are the last ones so you'll have to take the floor models" the floor models were damaged which then Steve the owner said he will have his "repair/touch up guy come out and take it look" then they have Bobby come out and touch of the scratches and chips and yes he did do a good job but when someone is paying over $4,000+ dollars you'd think you provide them with NEW quality furniture. My husband called multiple times and tried to resolve this with Steve but it never happened and after my son was injured and in the hospital I have had enough and so before I take them to court I gave my husband the final chance to go in person and talk to Steve. So he went into go see Steve the owner and of course this time no smile nor warm welcome. He didn't even have the courage to say he was sorry for what had happened to our son seeing as it was his fault by hiring people who don't know what they are doing or even say sorry for the inconvenience we've been through over the last 30 days. He then starts to cuss at my husband and telling him That he is unreasonable and that he gave us a $1000 off the kitchen table (Steve $1,000 discount doesn't mean anything to us when my son ends up in the hospital because your delivery team built the table wrong 2x and the first one was damaged and you have your touch up guy come out multiple times to cut corners for you and touch things up so you don't have to replace a table) !!!!! YOU HAVE TO BE JOKING MY HUSBAND IS UNREASONABLE !??? LOOK AT WHAT We've BEEN THROUGH. My son has been injured (fractured his ankle from the table collapsed on him) then they left a screw open and exposed on my sons bunk bed that could've turned into a even worse situation and then on top of all of that all the furniture had to be "touched up" and wasn't in new condition at all. My husband missed multiple days from work because they told him they would be at my house and then never showed and We sat at home waiting for them and they never came. Then today they were supposed to go pick up my table and they came and said sorry Steve said I can't pick it up because it has damage, you have to be F*^£ing kidding me this damage was already here don't you remember Bobby had to come to my house over 3 different occasions because the furniture had pre-existing damage. Please please please I beg all of you do not get suckered into Steve or any of the sales reps , they put on a smile in the beginning and then after they change up on you so quick. Now I have damaged furniture & paid over $1,800 in medical bills which was caused by this company. My husband called Steve and gave him multiple chances to make this right and he won't do it. So I'll see them in court and they will be hearing from my attorney soon. Go spend your money elsewhere unless you want cheap furniture and the worst service in San Antonio then this is just the place for you. Sincerely, a Pissed off and highly disappointed customer read more

Overall great experience. Just moved to Texas and Yelp reviews (rightfully) led me here. Great service, lovely staff, and they work hard without being pushy. They don't work on commission, so really they just want to help you get what you want! Plus it's a single non-chain, private business, and the quality and prices certainly reflect that. Billie was helping me and the gf out the day we went, and she helped us find the best nightstands for the price and a great coffee table + 2 end table set. The warehouse folks were really accommodating and helpful with loading up the car. Zero complaints! Great service, experience, and prices. Start your furniture search here for sure. read more

Best customer service ever! And great deals! As a customer I felt truly appreciated and they worked with me in terms of canceling part of my order. No difficulties and very professional. I appreciate stores like this, because it is very rare to find such great customer service most places. Thanks for the help and I will be back! read more

Closing a business before your actual "Store Hours" is not good. Got here before closing of 7pm, at 647pm and doors are locked.

Let me start off by saying the owner Steve is a great person. I called and asked about a sofa set I saw online. He sent me pictures and video. I am an amputee and it is not easy getting out to go shopping. Due to a sudden divorce (not my idea) I was forced to find and furnish a place on a budget. I went in and was treated with dignity and the utmost respect. Steve and his team are top moth in their customer service and awesome delivery team. Dominic and David delivered my furniture the same day. Just 2 hours later. My table and chairs are stunning and my living room set is gorgeous! I HIGHLY recommend Furniture Now to anyone and everyone!! Treated like family at a family owned business! read more

Best hidden gem of furniture stores here at San Antonio. At first glance through the door I several things that I liked right away. For the size of the store, the selection of furniture is absolutely fantastic. We were looking for a new living room set, something on pretty side, with wood work and matching coffee table plus side tables. We looked around first and found one that I loved the design, but not the color. Our salesman Michael asked it we have any questions and was able to show us an alternative color scheme to the same design I liked a lot. He was the utmost helpful: showed us other coffee and side table sets and he even went as far as comparing a leg from the armchair to the color scheme of the coffee table set! That's what I am talking about when it comes to helping your customers. Then my OCD side kicked in and I didn't like the shape of the coffee table (it was oval and I am square type of gal), but Michael was able to find a fantastic coffee table that husband and I got super excited about. It was such a perfect suggestion by him that matched the sofa set. We are absolutely grateful for his help and now thinking what else do we need for the house, so we have an excuse to go buy more furniture form this store. What we really appreciate that people here don't focus only on sales, they are there to help the customers out and the customer is the center of the attention, not how many pieces of furniture they are trying to sell you. We felt like we were consulting with a friend more than a sales person. We are coming back for more for sure. Love this furniture store and I would recommend it 11/10 times. read more

I looked at a lot of furniture stores online and in person. This is a lovely store full of brand name furniture at the best prices by far. The sales people do not pressure you in anyway but when I couldn't find exactly what I was looking for they walked me through the online store where there were even more choices. I couldn't find any store with lower pricing and delivery was on time. Best furniture store in SA! read more

I cannot find my old review but they have made things right. Thank you Furniture Now!

We went to this place hoping to get furniture pretty instantly. Unfortunately the bed set we liked was not in stock, so we ordered it online. I understand that COVID impacted deliveries and such, but the lack of updates and communication from Furniture Now was unacceptable. What was supposed to be delivered within 2 weeks turned into a month (of an incomplete delivery), and then the missing piece was supposed to be delivered about 2-3 weeks later and still didn't hear from them. Recently, they tried to deliver it without a delivery confirmation, so of course no one was home to receive the delivery. If I could return the whole set, I would!!!! The bed set is poor quality for the price. It seems to already be coming apart and it is super delicate. I would not recommend their services or product quality to anyone. So disappointed. read more

This by far is the best place in San Antonio to get furniture! Just like the other reviews, they're not so quick to sell furniture but there to accommodate your needs. Everyone there were helpful and knowledgeable on any questions you have. The manager Marc by far was very down to earth, helpful and gave us a great deal on a master bedroom set, kids bedroom set with an extra bed and barstools. He was not out to make money but there for us the customer to give us what we wanted at the best price. He did whatever was necessary to help the customer which is what we really liked.To top it off he was from the same hometown in......SoCal!!!!! We received most of our merchandise within 2 weeks but had to wait an extra week for our side rails because our bed had to be specially ordered, well worth the wait. Luis and Ernest were the nice,respectful movers who delivered,assembled our furniture and answered any additional questions as well. We really appreciate there hardwork as well as everyone else involved in the process. If you're in the market for new furniture, dont waste your time with anyone else and head on over. Shout out to Marc and everyone at FURNITURE NOW!!! read more

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I was looking to furnish my new apartment and am so glad I found this place. I was able to afford my mattresses and a couch on my small budget. Zero sales pressure. No complaints! read more

Great place with friendly customer service. Steve went out of his way to get us furniture and mattress within our budget and got it delivered ASAP. Great buy. Will shop again. read more

I was really impressed with the styles of furniture they had. I went in looking for a dining room set and I had a great selection to choose from. My salesman was great at helping me look over the selections and giving me the time I needed to choose the best one. They honored the prices that were online and I got a great deal with great quality set. Delivery is next day. The supervisor Steve was very helpful and really wants your experience to be a good one! read more

I Highly recommend Furniture Now. It's a family owned business and all were professional and kind. Our sales guy, Michael A, was great and very knowledgeable in helping us decide on sofas. The owner sat down with my husband and helped seal the deal. Sofas arrived on time and the delivery guys were fabulous! I wish I had their names to recognize them but they were careful with the furniture, courteous and Fun....full of energy and life after a long day if doing deliveries. Great experience all around! read more

We were in search of new living room furniture. We went to every store there was in San Antonio and even a couple in Austin. Decided to go to Furniture Now just because. Sooooo glad that we did. We were met promptly as we walked in and were thanked just for coming. Asked if we had a questions, (we didn't), and then were left alone to look around. Needless to say we found our sectional here! Great financing, great price, great furniture, and great customer service!!! The best part is that we went in on a Sunday and purchased the sectional around 1pm....by 5pm, it was delivered and set up in our living room. The delivery men even rearranged the furniture a couple times to see which way we liked it best. It was a good shopping experience, good people to deal with, and good furniture! We will definitely be back in the future and highly recommend to at least go see what they have. read more

Horrible service. Furniture took months to be delivered over 3 different times. First time they tried to pass along furniture from the show room floor as new but they left LITERALLY the same pamphlet writing on it and all from when I visited the store and talked to the salesman IN THE DINING TABLE DRAWER. Second delivery was the wrong furniture and finally the 3rd was correct. No contact with me it took 5 phone calls and a trip back in person to get my furniture. I was called a liars and cussed out. This place needs to be shut down. read more

This place has the worst customer service. They will take your money and ghost you! When I first went in, Lee, the sales person was great! He was super kind and accommodating. When my furniture was delivered, we quickly realized it was too big for my living room! Okay, I hold myself accountable for not appropriately measuring my living room. I called and informed them of the situation and was told to come back in and pick out something else. I go into the store and I was told to speak with Martin. I picked what I wanted and that's when things took a turn for the worst. Martin started to haggle with me on pricing. He informed me the difference was $100. Now I know it was just $100 but honestly, it was the same sofa but smaller. I was trying to understand why the pricing would go up. We went back and forth and he informed me that he would get back to me after he spoke to the "owner". He stated he would reach out to me the next day by 3 PM. 3 PM comes and goes. I then called the store and Martin seemed annoyed. He said oh yeah I cannot work with you on the pricing of the sofa and if you choose to get the sofa I have to charge you an extra $250 for the difference, another delivery fee, and taxes. I tell him no, I'm not willing to pay that but I will pay $200. I also let him know that I don't appreciate the feeling of him attempting to handle me. How is it when I was in the store it was only an extra $100 now it's $250 with additional fees? I told him I feel like he was trying to handle me and Martin tells me well I have no problem selling 10 sofas like that in one month and pretty much the $3000 I've spent was nothing. I told him I don't care if he sold 100 of those sofas, I won't tolerate his condescending behavior and the fact that he is now attempting to add more fees to the price. I again told him I do not appreciate him attempting to handle me and he said he'll talk to the "owner" and call me back. 2 days pass and I hear nothing so I call back. I was told that Martin took PTO and was out of town for a few days but they will take my info and have someone else call me back. Another day goes by and no one calls me. I call again and I'm told that Martin is expected to be back the next day and they will tell him to reach out. The next day comes and goes and I receive no call. So here I am with a sofa that is too large for my space and still waiting for someone to reach out. I would not recommend them to anyone. There are far more reputable companies that care about customer service. read more

Love love love the deals and the location. The customer service ... not so much. It's awkward and rude to walk up to a counter and have not one but two employees not acknowledge you. I looked at the younger of the two and she walked over and asked my email. I then had the older of the two grab my cart and toss a piece of trash on my purchase because I assume she assumed it was my trash. I also took my daughter to use the restroom and it was disgusting. I will be back because I am not trying to make friends when I go shopping by a smile and a fretting will go a long way. read more

I was looking for a full size mattress, I came here and I was pleasantly surprised. Steve, Andy & Anthony were all so nice and helpful. I bought a mattress set that was reasonably priced and is great quality from Ashley. They have Ashley products that is priced almost half the price. I am bummed that I just bought a Bedroom set from Ashley and they have it here for $1000 less. From now on I am coming to FURNITURE NOW. 5 STARS on customer service, appearance & cleanliness. read more

Here's what I liked about our experience: -No dreadful pushy sales people -Wonderful customer service (Steve and his team) -Easy credit ops -Great same day delivery service I was impressed with our deal on our new furniture!! Thank you again for being a a place where we felt comfortable making our first decision as a couple that will be getting married next month! read more