We went on a vacation to WDW from 2/8 to 2/14 and our regular sitter had taken some time off, so we decided to use Furry Pals. We were put in touch with Jill, to take care of our home and finches. Right off the bat we liked her. She was on time for the meeting, she was personable, and was interested in our birds. We were excited to leave, and felt so confident things would be fine, we didn't leave our house security cameras on. We asked jill to come every morning from 2/9 to 2/14. She said that wasn't a problem, and she would text me after every visit. My husband was at this meeting too, that is exactly what she said she would do. The good: our birds received daily care. They also got their cage papers changed, she left me extra newspaper, she got the mail, and vacuumed the area around the birds. The house was still as clean as I left it, and our house was secure when we got home. I would like to say this visit earned 4 stars, but there are communication problems........ We left early on the 8th and took care of the bird bath /drinking water before we left. I texted jill to let her know we left, I asked for text updates, and let her know what I took care of before we left. She said she would text me after every visit and we were confirmed. So the 9th I waited to hear from her in the morning, and didn't. I texted her to find out what was going on, and she said she had a doctor's appt in the morning, and now, after lunch, she was on her way. I was not aware of any other appointments she had, and our birds had to go a long time between when we left to when she arrived to change the bath water. I had to ask her how things went after she finally arrived, she didn't send me a text update automatically. I wrote Nancy to let her know what happened. She basically forwarded my info to jill. I would rather Nancy have talked to me instead of just passing the info back to where the issue seemed to be, communication with Jill. For the next few mornings, the texts consisted of 3 word sentences like: "all good here". Since there are no care notes being left at home, I felt that was very vague. Did we get mail? Are there any office notes left on the door? Are the birds doing okay? If all I am getting is just a text update, it should be a little more than "all good here". So on the 14th, the last day, I waited to hear from jill after her morning visit. At 1:20 in the afternoon I had to text her to find out what was going on at home. We were on a long drive, and I am having to chase down info from home. This is the pet sitters job. On their website they boast about the detailed notes you will receive from your pets. And how they give these long 30 minute visits for every pet visit. So I ask about the key. She told me when we met that she could drop it off. She knew it was my husbands key, no worries. So I asked her if she could stop by tomorrow. No. She now offers to mail it, or put it under the mat. I sent text instructions to put it on the back porch. So she went to lunch, and was going to come over. I heard nothing else. No confirming the key was left. She didn't respond to my text. So I wrote Nancy. I guess jill told her the key was left. Nobody updated me.....? I let Nancy know I wasnt pleased that on this trip I had to ask what was going on, she didn't tell me about the first day being late, I didn't know she left the key, and Nancys response was that jill told us both she had a doctor's appointment that first day, she only tells Nancy she leaves keys and not clients, there was no appologies for lack of text updates, and Nancy believes what jill tells her. Jill did not tell us the first day would be a delayed visit for any appointments . I know she didn't because the response from her was "well emergencies come up". I assume that when you talk to the owner, Nancy, there would be some acknowledgement or concern that her employee /IC/etc would be showing up, also a client having to keep asking for updates, and not knowing whether a key was left or not. I felt she was basically telling me it was my word against jills, and well, she said she knows what jill told her. Good to know where clients then stand. Any issues, she defends the sitter. But I have the texts. Me asking for info. Me asking if she had visited. Me having to ask her boss. I have the paperwork where I asked for morning visits. And no communication about the first visit being late. You shouldn't have to chase anyone down for info, details, especially, "have you been to my house today"????????? That is part of the job. And you know what, if something happens at a house, is this how it goes? The employee was in the right? They don't show up for hours, ah, that's ok. They don't let you know where your key is, that's ok. They don't even text you the last day so you know they were there.....REALLY? And I find it very suspicious that there are three new yelp reviews left today....when the last ones were 11 months ago....and all 2 days apart. Hmmm read more

I find it to be work to be on a vacation. My family loves being away, and so a few times a year I suck it up and we venture out to try new things. We have had pet care for our variety of critters over the years, and normally things go pretty smoothly. I have had hamsters, guinea pigs, rats, cats, dogs, you name it. Its important to me to have good service. I found it was hard with these people to know what was going on. There is a lack of communicating. I guess having many different people watching our animals over the years, I have just come to know and expect certain things. Some ladies have left notes for me and some have called or left a sms message. This group though doesn't do this very well. That's a deal breaker. So I wont be calling on them again. Nothing against them personally. read more

We have been using Furry Pal's for years as we both work and our greyhound needs to get out for a good afternoon walk. They also look after our two cats while we are on vacation. Our pup adores her walker, Alyssa. While we can't rely on her telling us directly, we do get stopped by neighbors who make a point of mentioning that it's obvious that our dog walker loves our dog. That's as good as it gets. Additionally, and just as important they are very reliable. You know they will show up when they say they will. Prices are competitive with most other places. read more

Furry-Pals is absolutely wonderful. Nancy and her team have been taking care of our dogs (fish, hamsters, etc.) for 10 years. We never worry or think twice when we go out of town. They all genuinely love animals and treat each as their own. When we come home our fur babies are happy and healthy. We're so happy that when we go out of town our Maggie can stay home where she is comfortable. I highly recommend Furry-Pals! read more

Furry Pals - Maggie loves Fancy Nancy :) - Pet Sitting Near Me - Charlotte, North Carolina

We use Jill to watch our 2 large dogs every time we go out of town. She is amazing and they love her so much, go crazy to see her every time. Feel so much better knowing she is there and loves them so much! read more

If I could give this business 10 stars I would. Nancy is the best pet sitter ever. She is honest, dependable, friendly, professional, and loves animals. I can say her name in the house and my dogs run to the door looking for her. She has taken care of my 2 dogs and cat for the past 5 years. She is family, and I have no problem referring this business to anyone. read more

Furry Pals has been caring for our dogs for 8 years now. Jill Hamric is the best. My 3 collies get so excited when they see her car pull in the driveway. Whether we're gone a few days or a few weeks Jill cares for our dogs as if they were her own. She is prompt, professional and goes the extra mile. It's a relief to know that when we're away we can relax knowing Jill is keeping our dogs happy. read more

By far the best dog walker/lover in town! Nancy pays special care to our pups and you can see how she genuinely loves animals. She's always on time, follows up to let us know how they are doing during the day and is just all around top notch in customer service and communication. I trust her with my 9 year old golden doodle and 8 month old boxer puppy and truly believe she would be a benefit to anyone in need of a dog walker! read more

We had three dogs, one of them needed special attention as he was a rescue dog, and Nancy has always been absolutely wonderful with them. Our two remaining dogs are always so excited when Nancy walks through the door for their daily walks. She treats them like her own dogs and always calls us if one them gets sick or is acting a little down. I would absolutely recommend them to anyone! read more

I was in a last minute PANIC because our previous pet sitter did not let us know she was unavailable to pet sit until 4 days before we were to leave on vacation!! I contacted Nancy at Furry Pals, and she was a BIG help at the last minute! She was so intuitive about the needs of our pets (probably from years of experience!) and we felt very comfortable leaving her in charge for the week. She and another petsitter/employee came by 2-3 times a day and made sure our dogs and house were OK. It was VERY HOT that week so she suggested leaving them inside and didn't mind coming by additional visits to give them extra potty breaks. Our old 16 year old dog really needed that extra break and relief from the heat! They even sent me a Live picture so I could see how they were doing! Thanks Furry Pals! I'll definitely used them in the future! read more

I'm so happy to have been introduced to Furry Pals! Having Furry Pals has taken away so much anxiety from me when I travel. I know my fur babies are so much better off at home than in a cage at the kennel. Nancy and Clare treat my dogs and cats like their own. I trust them completely, and I don't know what I would do without them now. Clare stopped by once after she had been petsitting for just a few times...My dogs basically ignored me when they saw Clare! They were so excited to see her. Needless to say, that was a very good thing! I recommend Furry Pals to anyone looking for the best, most competent, loving pet sitters! read more

Clare does a great job taking care of my dog when I'm busy with work or traveling. She has a calm demeanor, obviously cares about my dog and is always on time. Walks are not cut short which I've experienced with other sitters/walkers in Charlotte. You can trust Furry Pals with your pet! read more