This is the kind of review I almost don't want to write because I don't want others to find out how…read moreawesome Laurel Oak is. But, alas, I cannot be that greedy. And this place deserves the praise! We'd previously taken our dog to one of the many other boarding facilities in this area and always been disappointed in the fact that (1) he wouldn't get any exercise because he's not the kind of dog to play with other dogs, he's the kind of dog who wants to walk with humans and (2) he'd always come home smelling HORRIBLE, even if the other boarding places had claimed to have bathed him. Then we found Laurel Oak, and we haven't looked back! We love that our pup gets two walks a day here, plus hours and hours of supervised play time. We love the Facebook posts showing that he's doing okay and "making friends". ;) And we love that when they say he is getting a bath, we can actually tell that he got a bath! This place is not really convenient to our home at all, but we keep going there again and again because we are so happy with the service and attention our dog gets. That alone is a testament to how great this place is.

I had an appointment to bring in my dog to be evaluated for a daycare spot, but before I brought…read moreher in, I spoke with the general manager on the phone to ask about the other Yelp review that stated they use electronic bark collars. She said they no longer use them after they had an incident regarding one, but they allow owners to bring their dogs in already wearing them. I asked about the wording of the waiver owners are required to sign, specifically asking if it had been revised so that it no longer required owners to legally consent to allowing the company to put bark collars on their dogs. She was evasive, stating she hadn't looked at the contract lately, wasn't sure if it had been revised, it was not going to be revised for the next few weeks at least, etc. I said, "Well, if you're not going to put bark collars on the dogs, then there is absolutely no reason why the company would need to keep that part in the contract, right?" She had no answer for that, other than saying "It's for owners who bring their dogs in with the bark collar already on, but we do not provide them." I said, "Well, how is it worded? Does it talk about the owner providing the bark collar, or does it require the owner to give consent for the company to put a bark collar on? Those are two very different things." She could not - or would not - answer that question. I asked her to get a copy of the contract, look at it, and read me the relevant part so we could just get clear on what the waiver actually stated. She said it was available online, but only after I signed up and signed in as a client and gave them all my information. I said, "You can't take 2 minutes to just read me the relevant part without making me go through all that?" She could not. She was busy; she had better things to do than provide minimal customer service on an important issue. Clearly, she had something to hide. My guess is that at this time the contract has not been revised and it still requires owners to legally consent to the company putting bark collars on their dogs. I'm not okay with that. I canceled my appointment. They didn't want my business enough to bother answering a simple yet important question, and I don't want to give my business to a company who requires owners to legally consent to authorizing the company to do what I view as torturing dogs, and tries to hide what they're doing. If you want humane, compassionate care for your furbaby with an above-board, honest and trustworthy company, look elsewhere. There are lots of better options.

The owners are enthusiastic and took good care of Moose. The facilities are clean and supervised…read more My guy enjoyed the pool, and must have used his energy for the day. It's couch time for him.

My girl Hannah loves it!!! The staff and owners are so so very nice and caring. I had my girl in…read morea different daycare that was horrible so I was really worried to try a new one But I am so glad I did!!! I would recommend this place to everyone who loves their dog. These guys are truly special!!!!

Toby & Jessie come home hoarse from being so talkative - but happy. The staff goes the extra mile…read moreto make our little ones feel at home. We're on our third visit. It is a bit of a drive - but WELL worth it!!! Toby has anxiety & health issues - staff makes sure he stays as calm as possible. Rooms are great - we have little dogs with HUGE personality! I'd highly recommend bringing your precious pets here!!! That's huge coming from me - I'm very selective!!! The only down side are their hours!!!

This place is AMAZING! I have never seen such happy dogs. The staff truly loves their jobs, the…read moredogs are so well taken care of. You won't find a better place to trust with your dog. If there is a heaven on earth for dogs, you'll find it here.

they cut my dog during his haircut and said absolutely nothing about it. i didn't find out until we…read moregot home and i saw blood on the couch and him licking his wound. don't come here if you care about your pet's safety!

The entire experience from booking thru walking out with my boy. The professional support and…read moreguidance is refreshing! Beatties Ford Rd Location

Nice friendly, and very understanding. Thank you so much. The Baileys and Casey was wonderful.read more

This is strike 2 and I feared the risk of waiting until strike 3 to never return. I dropped my 2…read moredogs off for doggy daycare. When I picked them up after work, they were brought into the lobby smelling of urine. They left wet paw prints on the floor. When I got them into the car, the urine smell was overwhelming. I went back in and asked the woman at the front desk why the dogs reeked of urine. She actually asked, "what do you want me to do about it?". I replied maybe return the dogs in the same condition as when they were dropped off. She said maybe they rolled in it outside. Rolled in urine? Um, ok. Thank God I have a dog cover over the back seat of the car. It was soaked. Their collars and leashes were wet and reeked as well. I had the enjoyment of running everything through the wash and giving the dogs 3 rounds of bathing each to get the smell out of their fur. They were obviously kept in their kennels without being let out to relieve themselves. Both dogs are housebroken and well behaved. Not a way I want to spend my evening after working all day. Not to mention that doggie daycare is not cheap. The first strike was when I came to pick them up and while I was waiting for them to come out, a very large aggressive dog named "Tarzan" came in with his owner and the owner had no control over him. The female front desk staff wouldn't take him back to his kennel. They had to call a male to the front that could handle him. My dogs had to be kept behind glass doors until it was safe for them to come out. That's a huge liability on Pet Palace if that dog hurts another person or dog. Ever heard of making the owner call when he's in the parking lot to make sure the lobby is clear?

Krista is so patient and wonderful with our matte-prone puppy shihpoo. She gives us helpful advice…read moreand it's clear she loves and cares about her clients!

This is my GSD eyes after being groomed here. Vet reported Severe redness (subconjunctival…read morehemorrhage) in both eyes, likely due to pressure on the neck during grooming.

We had been told that our dog was not compatible for boarding by another facility. Our dog is not…read moreaggressive and well socialized. In fact his love for daily visits to the dog park are why we prefer boarding him over having someone watch him at our home. Club Fetch had the notes from the other facility and chose to give our boy a chance. They sent daily report cards evaluating his behavior with photos and took excellent care of our dog. When I picked him up they said that he was an angel and was welcome to stay there anytime. Club Fetch gives us great peace of mind. We are so thankful to have a safe and loving place to care for our dog when we have to be away.

It started when I submitted an appointment, through their website, I submitted one and then called…read moredue to a timing mistake, no one answered or even called back. The day of the appointment, I went in to the facility they said there was no appointment. They then proceeded to look at my records for my pet and stated "You need every single distemper shot in the series to be seen. NC state law." Upon a simple google search, the only shot required by law is the rabies shot (which my dog has). I was refused grooming for no reason by an ill informed staff team. Not to mention the lack of customer service by not having a booking system that works and lack of basic phone etiquette.

My dog loves this camp. We have done both days and boarding and had great experiences. The staff is…read morefriendly and makes the process easy. The routine is great in preventing the dogs from being overstimulated by having breaks throughout the day. The location is great and i like how it's set back off the main road. Love that they call the dogs campers... Lol so funny. Highly recommend. Your dog will be safe and cared for.

I was super excited to take my 6 month old puppy to her first play date and decided to go to Camp…read moreBark last week and I thought everything went great but now a week later she has kennel cough and need antibiotics for 10 days and can't be around other dogs and I can't have other dogs in my home for the next 3-4 weeks. I called and they would not say if there was any other cases reported and just said "it is that time of year"