They are always clean. Air conditioned in summer and well heated during the cold months. The staff…read moreis really friendly, helpful and extremely nice - not to mention great at their jobs. They are always on time or early. It's a very relaxed and comfortable atmosphere! The new management has really turned things around and is constantly making improvements!

clean place with helpful attendants updated floors and…read moreclean place clean bathroom love the wash dry fold service

I always drop off my laundry for wash and fold , I don't mind paying a little extra for the service…read morebeing that my mobility is limited and noone to assist me. They do a wonderful job even separating the clothes from adults to children. The folding and bagging is perfect where I can just put my clothes into my drawers without the folding coming undone. Is worth every cent, if they had a weekly pick up service I would utilize that as well.

Brought a down-filled mattress topper as was recommended by the manufacturer. Picked it up and it…read morewas folded and stored in a plastic bag. Thinking it was thoroughly dried, I stored it for about a year to keep it clean. Upon opening bag to place on bed. I discovered it was full of mildew; ruined. The cleaners took no responsibility and I lost the cost of the mattress pad and the cost of the cleaning. No apology; in fact they tried to blame me. Perhaps a warning to remove from bag would have saved this item. Very irresponsible.

Lost my winter white vest, can't find it anywhere. Terrible business. The " owner was giving me…read morecompensation of $25.00. Cause he found one at a near by store. I also saw the same one and was going to settle for it but didn't come in my size. Kept looking and found one with my size and even had a discount from my store account. It cost 45.00 with shipping. Owner said no. The end. How do you loose a garment when you own a cleaners and that's your business.... so stupid. I reduced it to 40.00 and he said after some bad words on my part (I take responsibility) he said I'll give you 24.99 .... You make your decision to go there for cleaning services, can't be fully trusted as a business... He had no idea what happen to it inside his own business. I'm letting it go. Guessing he needs the money more then I do. Keep it.

I brought 3 items to Yong Cleaners to be professionally altered: 2 nice work tops & 1 cocktail…read moredress. Unfortunately, only the Express top made it out alive; the Cache dress could at least be saved, but the Cache wrap top was absolutely mangled. I was charged $25 to have the shoulder straps shortened on the dress, but when I received it, one strap was longer than the other, so it does not fit correctly. For the Cache wrap top, I requested a simple hemming job. Rather than correctly hemming the shirt, they hemmed the back (too short) and gathered all the lower fabric in the front, folded it over on itself, and sewed it into the side of the shirt, creating a bulge and ultimately making the shirt smaller overall. The seam does not even go straight up the side. Moreover, the Cache blouse still had the store tags on it, and Yong Cleaners removed the tag without explanation (or permission). When I went in to resolve the situation, the tailor refused to let me put the garments on to show him the problems, and he adamantly insisted he had not touched the side of the shirt and bunched all of the fabric in there. He claimed, repeatedly, that it was manufactured that way. (I have since gone to a private tailor, who showed me that, indeed, Yong Cleaners had altered the side; she pointed out the original manufacturing.) Ultimately, Yong Cleaners refused to fix the dress or shirt; to refund me the cost of the shirt since it had been ruined; or to refund the tailoring cost at the very least. This was a total waste of time & money and easily one of my worst experiences as a buyer ever. If you have nice clothes and are looking for a professional tailor, this is NOT the place to go! I wish I had never set foot there, especially with such nice, new clothes!!!

I have nothing but a great experience with the dry cleaners. They are a dry cleaner and nothing…read moreelse. The people there have been nothing more than pleasant each time I bring or pick-up my laundry.

Wow! I am so grateful for and impressed by the wash and fold services at Laundry Room of Waterford…read more I have never used this type of service before, but I definitely will again in the future. I typically use a local laundromat (including laundry room of Waterford) to wash my clothes, but the heavy snow this season and my shifting job schedule made it really challenging to get everythin done this month. Staff were clear and friendly in helping me schedule the service, and my three weeks worth of laundry was done in a day! With my socks matched! I am incredibly grateful. Winter 2026 rate was $1.50 a pound, plus tax and tip. I'll mostly stick to doing my own and use this as a special-circumstances plan, but the cost was very reasonable considering the work and professionalism of what the team did. Thank you!

Unprofessional and Aggressive Employee Date of Visit: Past…read moreSaturday Afternoon My Background: I have been a loyal customer of this laundromat for over 10 years. I live nearby while caring for my mother and rely on this business regularly. As the CEO of a global family enterprise, I understand how customer service should operate--with respect, professionalism, and calm resolution. The Incident: A dryer machine had finished its cycle over an hour prior, with clothing still inside. I asked another customer if it was her load; she said no. Following my long-standing habit--and because every previous employee here had told me it was acceptable--I removed the clothes so I could use the machine. Upon returning later, an employee named Cookie aggressively approached me. She initiated the interaction with an extremely hostile and nasty attitude, accusing me of lacking "common courtesy." I calmly explained that my action was not intentional but simply habit, based on past permissions from staff. Escalation and Unprofessional Conduct: Cookie's Aggression:** Instead of de‑escalating, Cookie became more confrontational, insisting on arguing for roughly 20 minutes just to "get the last word." Disrespect to a Customer:** When I noticed another person waiting at the counter and politely pointed it out, Cookie told me to "shut up and mind my business," adding that I shouldn't tell her how to do her job. She later claimed the individual was her son. Intimidation Tactics:** Cookie had several visitors hanging around the business during her shift. At one point, she pointed directly at me while speaking to them, in a manner that felt intended to threaten or signal that they should possibly harm me. Why This Is Unacceptable: This business does not need an employee like Cookie. Her behavior was not merely rude--it was openly hostile and could have provoked a violent confrontation had I not remained composed due to my professional background and calm disposition. A laundromat should be a safe, neutral environment; Cookie created an atmosphere of intimidation and unprovoked aggression. Bottom Line: No customer should be subjected to verbal abuse, public humiliation, or implied threats from a staff member. Management/ Owner should immediately address this employee's conduct before a more serious incident occurs. In all actuality Cookie needs to be fired!

Nice, clean laundromat! Makes doing my family's laundry a breeze! Machines are awesome, so are…read moredryers. Highly recommend!!

From the owner: NOW OPEN! Welcome to Laundry For Less Westside Norwich’s newest and largest laundromat is here!…read moreConveniently located at 276 West Main Street, right next to King Wah and Dairy Queen. We offer: A variety of washers: From 3-load small machines to mega 9-load washers. The hottest dryers: Big enough to handle it all! 🕔 Hours: Open daily from 5 AM – Midnight. Come experience clean, convenient, and efficient laundry today!