Extremely negligent and unprofessional office staff. I had a scheduled appointment for my daughters and though I did not have to call to confirm, I did. I spoke with the front office staff personally and confirmed through a phone call and text message. Now when I went into my scheduled appointment today, after they had already started my oldest daughter's appointment, they then decided to check my insurance. Now I had just started a new job that actually offers insurance but the new insurance hasn't crossed over yet, however I did not know this...until the middle of my daughter's appointment when the front office staff informed me in front of the whole building. This is very poor customer service and not the proper way for a business to be run.
UPDATE:
After accepting Mellissa's offer to correct her office staff's mistakes, she rescheduled my daughters appointments for April the 9th and told me she would text me back with a confirmation. This morning I received a voicemail asking to call Melissa back to which I did and she responded by cancelling my daughters appointments. Singh, Melissa, and his staff do not take accountability for their mistakes and they have very poor customer service as I have stated previously. read more