I had GS Flooring install both carpet and flooring in my home less than a year ago--and I even paid…read moreextra for tile removal. Despite my home being built in 1985 (meaning the foundation had long since settled), the new flooring started showing problems by June, just six months after installation. I contacted GSI immediately and sent them photos, but all I've received since are delays and excuses. Every time I call, I'm told things like, "The manager will call you back in 15 minutes," or "The owner is out." As of November, the issue remains unresolved. Regardless of whether they eventually fix the problem, GS Flooring's customer service has been a major disappointment. While I understand that products can sometimes fail, the way a company treats its customers in these situations speaks volumes about its integrity. Do yourself a favor--explore other flooring options in town. Update: 11/24/24 It's now 2/11/2025, nearly six months after my initial review. Following my Thanksgiving update, GS sent someone to inspect the flooring in December, but I never heard back. In January, I was told that a third-party inspector from the manufacturer would be sent, and they did arrive to conduct an investigation. Yet, I still haven't heard anything from either the manufacturer or GS. At the end of January, I called again, and GS mentioned that the manufacturer would be contacting us. Eventually, the manufacturer sent another third-party inspector to look at the floor. Unfortunately, it seems they are determined not to resolve or even properly address the problem. The flooring has deteriorated further. When a sales representative came to inspect it, he minimized the issue by claiming there were only about ten bad boards. I had to point out that the entire floor is buckling and needs to be redone. I have a strong feeling that they're going to try to avoid taking responsibility and leave us with an unresolved issue.

From the owner: Custom Flooring, Countertops & Cabinets in Janesville, WI offering a wide range of high-quality…read moreproducts designed to meet your needs for any project, from new construction to remodels. Our selection includes luxury vinyl flooring, carpet, tile, age-in-place showers, luxury cabinets and premium countertops ensuring that we have the perfect solution for every space in your home or commercial property. Contact us today to schedule an initial consultation and start bringing your vision to life. Our expert design team is here to guide you through the selection process and help you create a beautiful, functional space that reflects your personal style. Call, schedule online, or visit our showroom in Janesville during our business hours.

Had all the carpet in the house replaced. Had a bid from another store as well. Comparing apples to…read moreapples they were about 12-15% lower. They were able to do the job within two weeks of bidding it. The installer did a phenomenal job. Attention to detail top notch.

The first sample we picked was no longer available. The other option turned out to be over $2,000…read moremore. They said we were given a discount because they were going to order with another client's order, but I didn't really see any "discount" because it was so much more than our first quote. The floor looked great, but they made a mess of the baseboards (big gaps, not lined up very well) & there was a big hole in the drywall that they didn't bother to mention. Thankfully I had the house painted after the flooring, & the paint guy had the drywall and baseboards repaired. I asked if it was customary to leave leftover floor boards after a job & they said yes, they would look into seeing what happened to the leftovers & call me back. Crickets, no call. I called back a couple of weeks later & was told the same thing, he would look into it & call me back. More crickets. I tried calling back & no answer, it just rang & rang. They did not leave me even 1 extra floor board! I feel that I paid for these & am not asking for a free ride, I just want what's mine in case of any mishaps. I would not be writing this if they didn't blow me off like this.

Heidi and her crew did a great job on the remodel of my weaving studio. New window, carpet, closet,…read morelights, and paint.

Such a sweetheart, the whole process from start to finish was completely painless. She listened to…read moremy concerns and offered great suggestions. Totally worth it! I would recommend The flooring studio for a personal touch and good eye for color.

I'm so glad to have found Beehive Flooring. From the very beginning to the completion of the job…read moreowners Jessica and Angle were great to work with. Their installation crew worked three days removing our old carpet and installing the new vinyl planks in our townhouse and they were very professional and did an outstanding job cleaning up before they left. Without any hesitation I would highly recommend Beehive Flooring.

From the owner: We do onsite estimates and only do high quality installations.read more

This place is the best around! Ashleigh is so kind, helpful and knowledgeable and they beat…read moreeveryone's prices around. I went back and forth with several decisions and she was so patient with me. We used them for our business and are now using them for our home. I wouldn't recommend any one else!

Being honest and unbiased. Wanted badly to support local business & avoid national big box stores,…read morebut was not a good experience from the start. Requested install references & was told would be sent to me, never got them. When they came to remove existing carpet had guys who had never done it before, was told laminate would be done by 4 p.m. and guys were leaving at 7:30 pm, did not put 1/4 round on had to do it myself. Glue used to secure transition pieces was cheap and after one year of having laminate floor transition pieces are loose and planks have spacing between them. Would not recommend to anyone. Lesson learned.

Can't recommend sunset flooring enough! Made my house look brand new and were very quick in the…read moreprocess. Will always use them for my flooring needs.

Great service!!! A family atmosphere and nice to work with. We received our tile quick.read more

Designer Furniture Gallery Its not often that a furniture…read morebusiness stands tall and goes above and beyond to ensure the quality of the furniture that they sell and that the client is % satisfied with their purchase but Designer Furniture Gallery does just that after waiting on both the seller and purchaser ends to replace a flawed piece of furniture, they exhausted every effort to get us a brand new replacement piece to our sectional set!! We are beyond happy and are very appreciative of the manager and stores effort to ensure a positive outcome. Thank you Designer Furniture Gallery for standing tall and responding with integrity!!

This review is a tough one. After spending a significant amount of time visiting multiple furniture…read morestores as well as exploring a few internet websites (If you don't have to, never buy online. If you can't see, touch and/or sit on it, most likely, it won't be what you think or were led to believe it should have been. Just say'n.) I went to Designer Furniture Gallery on June 25th, 2025. Met with a very professional saleswoman, Heidi, and spent probably a couple of hours looking around and finally decided on a very nice, uptown, expensive set of furniture: Southern Motion's Westchester Collection. All Zero Gravity Recliners (which are very cool, BTW,) power head and footrests as well as USB-C ports. The sofa, loveseat and chair were all upholstered in semi-aniline, top grain leather. Not wanting to live in the danger zone, I felt the need to purchase the 5-year combo policy for an additional $600 plus a little extra for the White Glove Delivery Service which led me to believe that Heidi was exceptionally skilled in performing precision wallet biopsies. Haha, jk Heidi. All said and done, the total was.... a lot. I left feeling well taken care of and since the furniture was a custom order, the delivery time would end up being 6 weeks, August 13th. The delivery guys were exceptionally professional, arrived on time and when setting up the furniture, we noticed a few of the manufacture defect concerns, which they took pictures of and said they would show their boss. That night I decided to apply a coat of Leather Honey Conditioner and protectant to all three pieces, and when you do that process, you'll be examining every inch of the furniture. While doing that, I found several more manufacturers' defects, took pictures and sent them to Designer Furniture. I later received a call from Devin, (I never did know what his actual title was) who also was very professional and came to the house to evaluate the defects (check out the exceptional work Southern Motion will proudly work overtime, take 6 weeks and a boatload of your money to do for you too, simply for the asking, in my post pics.) I never received a call from the Designer Furniture Gallery store manager, which was disappointing! Probably too busy counting his money and couldn't take the time to discuss the paying customer's legitimate complaints; not much of a "professional" IMHO. Devin mostly stayed in touch and took my calls when there were lengthy periods of "crickets." Obviously, Southern Motion didn't seem to want to discuss their fantastic, epic, Quality Control failures either, so I never received a customer service call from that ignominious excuse for a furniture company either. Finally, September 11th, 2025, approximately 4 weeks later and after I had reached out several times attempting to get some resolution, I was told there were 3 options: 1. Send all the pieces back and have them fixed. (I had already sold the furniture I was replacing, so I guess we could sit on milk crates for another 6 weeks or so.) 2. Send the defective pieces back a few at a time (lol, can you even imagine doing that?) and 3. A partial refund. Sadly enough, the partial refund seemed to be the only feasible alternative in lieu of professional grade work and customer service. (Southern Motion, when I review them, will be getting a neg 11 Stars.) What was supposed to be an ooh ahh moment turned into a disappointing O.M.G! Experience. As far as I'm concerned, neither company puts customer service very high on their priority list and reading some of the other reviews, it's apparent. It just might be a good idea when out driving around looking for furniture, to just keep driving.

I really like the guy we spoke to; he was trying so hard to find something to accommodate us but we…read morewere in a pickle and didn't have time to order they have a lot of selection to order.. In the end we didn't get anything because the closeout stock they had wouldn't be enough for the job.. so if u need an emergency flooring for a small space.. This is your place.. 2 stars for customer service! 1 star for searching and trying to accommodate! us 1 Star for the selection (by order) ! Would have liked to give another star for the sales rep. and wished I had gotten his name. (I believe people, like I do) really take the advice of your site seriously.. so there you have it.. my honest opinion..

Outstanding "customer service" !…read more I was in contact with JOE for several months re: carpet for our new home. Because of scheduling, we had to make MANY phone calls back and forth (i.e. playing "phone tag"). But NONE of that deterred JOE! When I finally met him ... he had "samples" available for me ... and I chose one that day. Once again, because of scheduling, I had to CANCEL the first installation date and set another. Not to worry .... JOE was very accommodating and understanding! Carpet is installed ... and we Iove it! As others have said, "Great quality, for a great price." But the great "P.R", CUSTOMER SERVICE and "KINDNESS" of JOE is the reason I've taken the time to review, and highly recommend this business.