There are a few things you should know about Gaileys before you walk in the door: 1. Block a few hours off of your schedule because you will be waiting. 2. You WILL need glasses. 3. Don't bother bringing your children there -especially for a school required eye exam. Because I chalked it up to one particular technician having little patience for 5 year olds I made the sorry mistake of bringing another one of my children in to Gaileys for one of these school required tests. Small children have a hard time holding still and even if they're sitting still their eyes will likely move. On two separate occasions I have had a technician get quite upset with my kids over this. Believe me when I say that my children are very typical, not especially rowdy, and compliant with most instructions from grown ups. And the angrier these employees got the more the kids would fidget. These people actually acted like they were angry at the kids. But kids get less cooperative after they've been waiting for an hour. In addition, Gaileys will always push to dilate your eyes. One of my children was not at all interested in eye drops. I think the technician was upset I didn't put him in a headlock and pry his eyes open. She was, in fact, so angry that after giving us nasty looks she walked out of the room without a word. We waited for about 5 minutes and she didn't return. Then in dawned on me that I could just leave. So I did. Remember, at Gaileys you will need glasses. Even if your vision is near perfect they will come up with a reason you would benefit from their overpriced glasses. Maybe you have a weak eye muscle. So you've been warned my people! Save your kids from an unhappy healthcare experience-which they will remember! -and save yourself from rip off and frustration. Go anywhere else. read more

Great service. I was very pleased with whole system they have. I am an impatient person when it comes to doctors or such and there was no waiting at Gailey's. I have found my new eye doctor, read more

I had an amazing experience at Gailey's! Ray was phenomenal at answering any questions or concerns that I had. It was great to hear how knowledgeable and passionate they all are. Doctor Aprahamian is absolutely amazing at what he does and really puts you at ease during the process. I was very nervous and this ended up being the easiest procedure I've done thus far. This process has truly changed my life and I am so grateful to everyone involved that made this happen for me! read more

I would not take a dead dog to Gailey Eye Clinic. They are disorganized, and dare I say incompetant? I had surgery with them and have suffered the consequences ever since. Have been to 3 major eye institutions in the USA to consult for correction of what Gailey ruined. Do your homework and go to a major institution not this chicken pie place if you need anything besides a pair of glasses. Horrible. I agree with the OP who posted that no one will inform you if you need to have a driver or that they will dilate your pupils. I had to drive at night with dilated pupils cuz no one informed me. Weird place. The doctors I have seen have been blunt and rude even. They talk (mumble) to the scribe but only blurt out commands to me (the patient). read more

Can not recommend the clinic at all. My first experience with Gailey eye clinic was a referral. I went there and informed them immediately when asked I DID NOT have insurance. They took pictures and did tests and determined I needed an immediate shot to my eye done. The procedure was started and 3 times the assistant put numbing solution in my eye so they could give the shot.. After the third time the doctor returned and indicated he had just found out I did to have insurance (apparently was not told by admissions this was the case) and stopped the procedure...I was sent home and denied service. I have to wonder if the words to that doctor "no insurance" means miracle....because it sure seemed to be one for me that day. Talked to office manager after and they were apologetic. Could not believe I was denied service after prep work was done. So I decided to try a 2nd time. What a big mistake. Like others have noted, the wait to see a doctor and get service is excessive. When one makes an appointment one expects to be seen sometime close to the appointment time. I got up and left an hour after scheduled time of appointment. If you want good service in a timely manner don't go to Gailey eye clinic as they are more concerned about fitting you in to their schedule and only if you have money thru insurance. Small town establishment with little concern beyond profit it seems. read more

I had my initial Lasik consultancy with Ray in September 2017 or so. In December, I had my Lasik done. I am now a month and a half post op done. I will say it is one of the most life changing experiences ever, and that if you're on the border, you should definitely make the jump and get it done. Ray did an amazing job of explaining the procedure to me, even though I get very queasy when hearing medical stuff. From there, the pre-op was pretty painless, and the facility was the nicest eye doctor's office I've ever seen. All the staff I dealt with were friendly and memorable, and the waiting area downstairs comes with some snacks and drinks. On the day of surgery, it went way quicker than I expected, and the machines definitely seemed top of the line. You get to mingle a little bit with the other people having Lasik done in the pre/post surgery room in these huge comfy chairs which is definitely a plus and calms you down beforehand. I was able to see right out of the surgery, and it was mind blowing. Ray did tell me initially that I would need a lot of refresh drops (he mentioned 3 boxes for the first week or so). I would amend this by saying that you should go to Target (cheapest I've found) and buy one $20 box of 70 refresh vials about 2 weeks before, pull out the coupons that are in the box, go back a week later, buy 2 more boxes with the coupons, and then the day before your surgery buy another 2 boxes. This will leave you with 5 boxes, or 350 vials, by the day of your surgery. You will use every last one of them plus more. Overall, Gailey Eye Clinic did a great job, and I've recommended them to several people interested in Lasik that I know in person. You will not be disappointed. read more

As a first time patient I wasn't aware they always dialate your eyes. I had never had my eyes dialated before actually! They didn't tell me they dialated my eyes. Never gave me the dark paper glasses and let me walk out of the building into the blinding sun with dialated eyes! I could barely find my way to the car. I had to sit in the car, with my eyes closed for an hour or so just to be able to drive! Someone should have informed me they had dialated my eyes and that I needed sunglasses or someone to pick me up. It was a very tramatic experience. Never going back. read more

Do not walk through these doors. If you want straight answers do not go here. If you want someone to call you back do not go here, This was the worse experience I ever had dealing with a serious medical eye issue. I was recommended to go here because I needed surgery. All Gailey wanted was money. Money up front before my surgery. If you have a deductible that is high they make you pay the difference before they bill your insurance. Who has $2500 in their back pocket. They treat you like you are buying a car. Save yourself time and anguish and go to the Eye Institute in Peoria. It is worth the trip. I was treated like royalty here. I was treated like dirt at gailey. Gailey is all about money. Not care. It is a corporation now not a medical facility. read more

So I was sent here on a referral. The front staff was nice and friendly, and the initial wait was not horrible. The problem came when I was out in an exam room and just left. Let's just say the walls are very thin and I heard a lot of personal information about other patients. It was not all medical talk, it was also a lot of gossip. I now know that an older gentleman just had surgery, another had eye stints(and all of the meds she is on), and another poked themselves in the eye with the eye dropper. I also got to hear how a doctors new baby is growing so fast and enjoying the warm weather. The doctors talked outside my room for 20 minutes before entering the room next to me. I waited almost an hour l to be seen, and was not impressed. I will not be coming back. read more

For years, I have been going to Gailey because it is a well known place in Bloomington. Previous comments about the wait time is not exaggerated...whether you are a new patient or not. It's like being on a conveyor belt because they keep moving you to different rooms before you actually get to see the doctor. When you finally get to see the doctor, they seem to only spend 5-10 minutes before they rush out the door. However, I did like Dr. Harmon he was an exception. Lastly, when I said I was interested in Lasik in the future.... I received two pushy phone calls from Gailey within a month about the Lasik. read more

Brought friend in for an appt that was to take approximately one hour. Staff was aware that surgery might be required, and that scheduling could "take a awhile". After two hours was advised the schedulers were still busy and it would be awhile, but no idea how long. Was advised that the patient should have been advised of a possible wait of approximately an hour and a half and this would be mentioned to her supervisor. The patient has severe health issues amd lives out of town. Due to staff's lack of communication and lack of consideration for the patient, this entire experience was unacceptable to say the least. read more

I am very disappointed with the service I have gotten. I had an appointment last week and the doctor gave me trial contacts to wear, and told me to call back and order if I wanted them. I called atleast 5 times Saturday and no call back. So I figured maybe it would be better on a Monday. No. I have called over 10 times today and left 2 voicemails and not a single call back. Just to order contacts! read more

During my recent visit to the Gailey Eye Clinic, I was surprised at how much bigger the building was then it appeared on the outside. The front desk staff were all warm and friendly upon my arrival. I could have easily got lost in there but the doctor's assistant was patient in guiding me through the building as I have some trouble getting around. The doctor was prompt and knowledgable. I needed new glasses since I haven't had a new pair in nearly ten years and I was pleasantly surprised by the choices in the eye glass shop. I highly recommend Gailey for your eye care needs read more

I had a great experience with LASIK with Gailey. I had the surgery performed back in July. The entire process, from the initial consultation through the surgery and follow up appointments has been great. Ray was very good to work with as were all others involved. I only wish I had started the process years earlier. read more

I had Lasik surgery about 3 months ago and I can't say enough positive things about it!! My astigmatisms were atrocious and I had always been told by other eye doctors that Lasik would not work for me. I was due for an eye exam and decided to go in and see Ray for the free consult and just see what they had to say. I was shocked and excited when he said I was a candidate!!! YAY!! I had a wonderful experience through out the whole process. The surgery was super quick and I could see immensely better immediately following the surgery even with the foggy cloud. The foggy went away the next day. I am 3 months post surgery and I see 20/15 with both eyes!! I am an avid pool player and have recommended the surgery to all of my pool playing glasses/contact wearing friends. I am thrilled to report that my game has improved because of the surgery!!! It's awesome to be able to see without glasses!!! I would give this 10 stars if it were an option!!! read more

I had Lasik eye surgery about a year ago at Gailey. I highly recommend them. I had no problems getting an appointment or scheduling any after my Lasik. I don't recall many times of waiting. I encourage anyone who is thinking about Lasik to go and talk with Rob. It is amazing how well I can see! read more

I came down from Ottawa for follow up testing for Lasik surgery. After the tests the Doctor came into the room and told me I had cataracts and they will require surgery. He told me that to fully correct my eyes it will cost an additional $7,000.00 beyond what my Blue Cross would cover. It was a creepy feeling to have the doctor talk money with me. I was then sent to see a young lady who asked me for more insurance info and asked me if I wanted to follow through and explained how their credit company works (I was going to pay cash). Reluctantly I agreed to follow through and she said the Ottawa office would contact me. 4 days later I had not heard from anyone so I called her and asked who I needed to contact. She seemed upset and promised me the Ottawa office would be in touch later that day. It's been 2 weeks, no one has called. I have an appointment today with another clinic (different company). While Gailey's equipment was state of the art and the place was impressive, there have been way too many red flags for me to go back. We are talking about my sight. read more

I was a first time patient at Gailey this summer. My first visit wasn't so pleasant because of a very long wait I had and the rush that I was put in once I was finally seen by the staff. HOWEVER, I was told that the wait was due to the transition to the electronic medical records keeping system, which would help improve their current process. I was apologized to and had a great experience with Dr. Lee. Since then, I've had to go back for follow up appointments due to an eye condition that I have. I've been back about 4 times and not one time did I have to wait longer than 10 minutes. The staff was very friendly as well. The only reason I am giving 4 stars now is because of the difficulty that I've had trying to reach someone to confirm/cancel an appointment, ask a question, etc. I think if they got their phone system on the same level as their new electronic record keeping to make things smooth, they would be a 5 star establishment for sure. read more