Sadly, I have to agree with the negative reviews. I wish I would have read them before going to Gale Marana, it would have saved me a lot of trouble. Pearl Kai Dentistry failed to display a breakdown of treatments that I would need, and cost expenses prior to performing procedures, which is unethical practice. Gale Marana claimed to have done 12 fillings in total, which I didn't even know I needed considering I have nice teeth. After visit, I was forced to pay $548.30 out of pocket before leaving the office. This dentist drained me of all my INSURANCE MONEY and them some, in just one visit. MILITARY FAMILIES BEWARE!! After incident, I contacted the BBB and my TRICARE insurance about the situation. Come to find out she over charged me $232.34. This is not even the half of it. I am still dealing with this matter at hand. Thank god, I got that money back. But still, if I didn't reach out to my insurance company, who knows if I would have got that money back. I have attached pictures to show I had nice teeth to begin with. This experience has been a nightmare for me. This dentist is MONEY HUNGRY. Save yourself the problems I dealt with and FIND ANOTHER DENTIST! read more

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Been a patient for about 3 years now and in all my drillings and filling replacements since, I opted for natural numbing (none) and never felt any shock or surprises during treatments. Dr Gale is very calming and steady in her work that I my streak of non numbing finally came at my last appointment. A deep filling cracked and this was a chance to repair with new composite material, but numbing was required. She cares to keep all discomfort out of the experience. I resisted at first and negotiated the '...promise to brush better for next time..' option, but in went the pre numbing applicator. What I thought would be a second dose of applicator, she said that was not bad right? I asked if she would still be doing the shot....and Dr said, It's done already. I guess in my checking my arm position to raise for pain and settling deeper in the chair, it was not felt at all. The repair went well, no shocks or surprises, pretty much doze off a few times since I was so relaxed and not flinching my eyebrows. That's the best numbing experience ever, now I may just get it anyway. I'm so confident and trusting with Dr Marana's recommendations for treatment and you should too. Her staff is so helpful and treat everyone as family. Thank you Pearl Kai Dentistry! read more

I went to the computer and typed "best dentist on oahu" on Google. Dr. Gayle Marana showed up and I decided to give them a try. God bless the Internet because it did not lie! I think Dr. Gayle and her team is the best that I've ever been to. I've been going her for about two years. They know what they're doing. Very professional, quick and you feel like family. Dr. Gayle keeps it together..check em out. read more

Dr. Mariana and her staff have taken care of my dental needs for the past six years. From the first time to now they have treated me with dignity, respect, and virtually 100% pain free treatment. I really appreciate the appointment reminders. Living a busy lifestyle in paradise even when I place appointments on my calendar I get busy and forget. The reminders keep me on target for receiving timely treatment. If you're searching for a dentist who cares about you and sees you as a person not just a customer Dr. Marana and her staff are ready to welcome you to the family. read more

All the bad reviews on here is true! I experienced it for myself! She will take advantage of your dental coverage and do work to your teeth that is unnecessary leaving you with poor results and a big bill! I wish I read the reviews before going there! Makes me think if she's there for the patient s well being or for the $$$$. read more

Don't go to this lady. Gale Maraña is the worst dentist I've ever been to!! Pro: Tian in the front office (usually the one that answers the phone) is very nice, helpful, informative and courteous. Con: 1. They did not discuss treatment plan ahead of time with me and charged me over $50 to rub "fluoride" on my teeth. They knew full well before they did that, that my insurance didn't cover it. 2. Gale Maraña is money hungry. 3. Gale got mad at me when I refused to see the specialist that she wanted me to see, and wouldn't refer me to someone I was more comfortable with. 4. On the first visit she was already talking about replacing my old filings even tho it's intact and not bothering me. 5. When I showed up for a scheduled appointment to discuss wether to get a root canal or pull my tooth she told me "I don't even know why you're here, I just put a big question mark next to your name" 6. She talked vey condescending to me, repeating herself over and over again explaining things I already knew instead of discussing with me different options. 7. In the waiting area you can hear everything that's being done and said to patients from where they're being worked on. Which made me shame walking out in front of the other patients after being talked down to by her. 8. I questioned what she was telling me about options for me and it frustrated her, she treated me vey poorly because of it. 9. She would only refer me to a specialist to get a root canal even tho I couldn't afford the over $3,000 it would cost to do everything including a crown (which guess what, I'd have to go back to her for). I asked her to refer me to get my tooth pulled instead and she flat out refused knowing I couldn't afford the other option. 10. Refused to give me any help for a tooth that was vey painful unless I seen her specialist first. The only good thing this woman did for me, was tell Tian in front of me, to tell me to go to Hawaii Family Dental Center. HFDC the best staff and Dentists in all of Hawaii!! After getting treated so poorly from Gale Maraña, it was a relief to have dentists who truly care about their patients well being. read more

Very clean and comfortable waiting room. Nice, friendly staff. Gale was very helpful and gave me tips on how to brush hard to reach places where tarter builds up. I like how they give you sunglasses to wear when they shine the bright light in your face. And of course, a goodie bag and yelp deals are always a plus! read more

I LOVE IT HERE ! Dr Marana and her staff are very friendly. I called in on Thursday because I had a dental emergency. Thank GOD they were still there. I was able to get an appointment the next day. I am totally nervous when it comes to dentists, so I freak out and arrive extra early to prep myself. THANK GOD, my appointment went very smooth. Usually it hurts whenever I get a cleaning or anything done because I feel like the dentists are rushing and they put too much pressure into my mouth BUT this time it felt like it wasn't rushed and very smooth, little to NO PAIN AT ALL. I also like how she tells me exactly what is going on BEFORE and AFTER doing any work. I'm VERY HAPPY with the work that has been done so far. After each appointment, she goes over what is going to be done next appointment and an estimate of how much the insurance will pay along with your co-pay. VERY HELPFUL I like to be in the loop when getting into ANYTHING ! For that, thank you Dr Marana and staff (Tachido and Pam) sorry if I spelled your name wrong. read more

Dr.Gale Marana is the best dentist we ever have.She's very sincere and she treats you like her own family. She knows what's best for you and she tells you what you need to know.She's good in what she does and I trust her.Me and my husband are blessed to have her as our dentist. Thank you and kudos to you doc. read more

came in for a quote and paid out of pocket for nothing dont go here. worst dentist ever shes just money hungry. beware of this fraud. dont even let her sit you down without getting a quote. she will charge for things that dont even exist. i'm suprised she didnt charge for holding the door open. Please save yourself a fortune and go to a trusted dentist who will not take advantage of you. read more

I am not happy with my visit at this dentist. According to the dentist, I needed to have a root canal done, mind you, I've seen teeth that justify that work, personally, I felt my teeth did not need it. There I was treated for root canal, had anesthesia done, which went smoothly, I was then asked to return to do the other side, I specifically, requested to be service by the same dental assistant, who I felt at that time did fine with the anesthesia. I was so disappointed to learn that without any notice, I was service by a different assistant, and the reason was that the person was off, when I already had requested to be scheduled on the day that assistant was at the site, it was a not surprise that this assistant did poorly on my teeth, she inserted the needle, in my gum, and hurt my nerves, I jerked, followed by pained, it was the most excruciating experience ever, they reason that, perhaps because I came in with a empty stomach, that may have caused it. I had a small portion for B/F, the same portion I had with my last visit, that does not justify the reaction, bottom line it was the lack of skills given by the assistant. To date, my teeth that was treated, intermittently hurts. Civilized as I am, I asked for my portion of the copay, to avoid receiving any future bills, that receptionist stated that "this is your balance, that includes today's visit, I should not have any bills." April of 2014, I received a call from the collection agency stating that I did not pay the balance of my visit, I was so upset, because I was told that I already paid off my copays, and should not have any balance. I did not receive any calls, they stated that they mailed it to me, but I had already changed my mailing address, so to get a call from a collection agency, is upsetting, the office did not attempt to call me, instead they forward me to an agency. In attempt to resolve this matter, I called my insurance company to inquire of my visit, they gave me the balance of copay, and added that the dentist billed it incorrectly for one of the code. I then called the office, and advised them of my finding, the receptionist said she adjusted to the correct balance, but that does not justify the fact. that the sent me to a collection agency without any notice, but the fact that they are billing me the wrong copay, I am supposed to pay less than what they billed and filed to the collection agency. The collection agency (AR recovery-James) was not at all nice, he said that I should know why I'm being sent to a collection and acknowledged my balance, Initially, he could not recollect whom he called, he was a total ass, he even said that I should know who they are, and the number of the dentist, also said that he knows it was 2014, the jest of it is that this is a year later! Just to add, I had to assist the front desk regarding their issue, and this is the thanks I get! I would NOT RECOMMEND this dental place for reasons noted. I called, and asked to speak with the dentist, will she call back? read more

Ok, I just want to say how much I love this dentist! I have read the reviews about the billing troubles and I want to say that I never experienced that personally. We have seen Dr. Marana through insurance changes and have never had a problem. We have used Pearl Kai Dentistry, specifficlly Dr. Marana for over a year now and I have seen the office staff change(for the better). I have always felt like they told me up front what my care would cost as well as being informed on how to best utilize the benefits that we have. I am a person who is terrified of the dentist and I have gone back to Dr. Marana several times for my dental care. I also take my entire family there and trust her completely to make my kids feel safe and comfortable. Dr. Marana is very gentle and non intimidating when she s doing your dental work and I appreciate that sooooo much! I would recommend her to anyone! read more

This place is a complete rip off. Before making my appointment I called to verify that they accepted my insurance and was told I would receive a call back. 4 days later, I called them again and was told that they do accept my insurance and I would only be responsible for tax. Day of my appt, I arrive and am seen right away. I never saw the doctor but only the assistant and the appt felt very rushed. It's been over a month and I just received my statement, not only was the service not covered by my insurance but they also charged me for services I NEVER received such as fluoride. I called to complain and the girl stated that she would check the chart and call me back. Once again that did not happen, a week or so later I called again and she states that she will remove the charges and reduce my bill from $101 to $70. Save yourself the trouble and DO NOT GO HERE. Complete rip off. Wish I could give them 0 stars read more

I can't understand how anyone could possibly give Dr. Marana under 5 stars! My experiences at Dr. Marana's office has been consistently exceptional. Her office is clean and well taken care of. Her staff is friendly and welcoming. Dr. Marana has given me consistently good treatment and has taken care of all my oral ailments. She recommends the best treatment plans for me and my family, and has always been an honest, good doctor, which can be hard to come by these days! She has always made an effort to communicate treatment plans with us, and always follows up on our well being. We have been going to Dr. M for years now. I made a Yelp account just to give her office a 5 star review. Those disgruntled 1 star reviewers seemed that they simply could not pay for their treatment or didn't have good insurance and retaliated in the only way they could. My experience, like many of the other 5 star reviewers, has been only positive. I'd recommend Pearl Kai Dentistry to anyone looking for quality dental services. read more