They refused to accept a return from another Ace Hardware. The items had all packaging and not…read moreused. I even had the receipt and they were recorded on my rewards plan. Unacceptable

Mr. MVP and I had to visit Ace Hardware on Saturday morning because someone tried to break into our…read morehouse on Wednesday night. Three of our screens were cut (and a large window was broken) and the police officer who responded to our call suggested that we take the screens to Ace Hardware to have them replaced. I had called ahead on Friday and asked about screen replacement and was given prices - FYI a regular sized window screen is about $7 for a replacement and $14 for a replacement with heavy duty screen. Our windows are gigantic so they were four times that amount. Not a big deal. The older gentleman who first helped us with our screens let us know that the screen guy would not be in until noon so we would have to leave our screens and come back - no problem. We left our name and number and asked for help finding some locks. He guided us to the right place and offered his advice on which lock he thought might work for our needs. He seemed like he had a little bit of knowledge about a lot of stuff. He offered us popcorn, which we had to turn down and then he had to go help another customer. We then wanted to look at security lights. When we turned the corner we found another employee - again another older gentleman - who we asked to help us find security flood lights. He seemed very confident when he guided us all the way across the store and pointed down on a shelf at Christmas tree lights. This gentleman was obviously confused. Mr. MVP clarified that we needed flood lights for the garage and he paused and started walking in the same direction we had just came from, only this time very slowly. We took a small tour of the store, pausing multiple times before we came to rest in front of indoor ceiling lights. Thankfully, Mr. MVP noticed the flood lights around the corner from where we were standing and politely pointed them out to me like I was the one who was walking around aimlessly. We thanked our tour guide and shopped the rest of Ace Hardware on our own. I still think that gentleman is lost somewhere looking for lights. This Ace Hardware is clean and very well stocked. They have everything - tools, paint, hardware and even some clothing. There is a lot of stuff for the home and all the improvements we all need to do. Their prices were very reasonable too. We purchased a four set of locks and double checked the price on Amazon. Amazon had the same set for just 50 cents more and because we like to support local businesses we thought that was a good deal. We will hopefully get our screens back on Monday (there was a sizing issue with the windows being too big and the screen material being too small) and if we need something in the future we know we have another nice hardware store in our area.

This hardware store saved my day!!! Thank you so much Dick for helping me not only pick the right…read moretool I needed but also swap out the piece in my equipment. It didn't take long but it was a tedious task and he probably saw my anxiety and did not leaving me hanging!!!!! Thank you times a million. I do not live in this state but if I'm ever in the area for work I will patronize you guys when I can. Make sure you say hi to Nelly when you visit.

We love the convenience of having this place in cycling distance of our house, particularly as they…read moreb carry lots of useful items for boaters (we purchased our stainless dock from there, for example). Today, I spotted in their sign that they had free 2020 calendars available, which was incredibly useful as I needed a few blank calendars for a few different projects. If you need any extra desktop/wall calendar with some lovely images, stop in soon -- they still had dozens on my late January visit.

Walked in the door I was the only customer at 2:30pm…read more Scrutinized visually by the two workers standing near the counter I proceeded to search for the multi-outlet extension cord I needed. Instead of asking me what I was looking for one of the employees trailed after me as though I was a shoplifter. Since I could not find what I was looking for I finally turned around and asked if they had the item I sought and if so where I could find it. Turns out they had a sparse selection and did not have the item I was looking to buy but I found a cheaply made cord I thought might suffice. It was expensive and the clerk was almost hostile when I plopped down a $20 bill to pay for it. No greeting, no thank you, nothing but nastiness. She counted out the change as though she was giving blood. Turns out the cord I bought would not work for my intended purpose but no way I was going back to that place to return it - ever. Now I travel the extra few miles to Menards or Walmart to puchase hardware items. I'd like to give my business to hometown 'small business' but not this store.

My only negative comment is that it was SO hard to find, gotta get something to stand out cause t…read morelooks like every other store front in that strip. The rest of this I couldn't speak higher of my experience with this shop. sooo If you don't want to read my gushing stop here and do your self a favour and GO HERE! instead of home depot, cause you will actually get the right tools and the right hardware that you need rather than a bunch of prefab crap that will rust, wear or fall apart within a year or 2. I went in for a few separate projects and needing a few different items for different weather, both high stress and weather and underwater chains and links. They had galv/stainless/zinc/bare options for bolts screws and chains. I thought I died and went to bolt heaven when I walked into their entirely dedicated second floor nut and bolt room. I got some stainless Nylock nuts and everything else that I needed. The lady who assisted me was both courteous and knowledgable, her and I discussed the projects and we confirmed our reservations and made choices on the right products. It set my under 15 bucks for everything and I was able to finish my projects to a T without a problem. For anyone who knows anything about building and tools, this place is the place to go, Im SO SO SO SO tired of the crap that you find at home depot and you just cant get what you need for spec projects (which almost every project is). You can tell when you see all the kits that someone has to half build so they can get the parts they need. Please go to this place and support local shops cause if they go out of business were screwed when we need to build anything that isnt a prefab kitchen or shed or some crappy plastering kit. This place is the bees knees!

I rented a U-Haul truck from Springfield Do It Center in Springfield, Michigan, and had a very poor…read moreexperience with an employee. I have shopped at this location for many years without any issues, and the staff I previously dealt with were always helpful. However, during this visit, the employee at the U-Haul counter was extremely rude. I had completed the initial rental process online through my phone, and when I arrived, the mobile instructions told me to locate the truck using the assigned truck number. That truck number was nowhere to be found, so I went inside for help. When I showed the employee the number, she responded sharply, saying she could read it and that I did not need to hold the phone near her face. She also said the truck number had nothing to do with picking up the truck because I would need a key anyway. I tried to explain that the instructions specifically told me to locate the truck, but she interrupted me and dismissed the issue. Rather than argue, I left. After years of positive experiences at this location, I am extremely disappointed and will not be returning. I used to recommend this business to others, but this experience changed that impression.

I went in with my dad and the lady at the counter was VERY VERY UNPROFFESSIONAL. She was with a…read morecustomer which was fine. Then she called my dad up to the counter and he told her that the numbers weren't matching. He tried to show her his phone as proof and she very absolutely the NASTIEST customer service rep I have ever had. I worked 18 years in customer service and never ever acted so immature with a customer. Then when he returned the key the so called "MANAGER" or whatever he was didn't want to listen to what my dad had to say. Saying that he was lying. Absolutely not! You don't want to take responsibility for your staff!!!!!!! I Was there with him!!!! I have used you guys before and had the gentlemen every time and he was the sweetest most helpful customer rep. I will NEVER EVER go to you again! I will also make sure to tell all my family and friends about you guys. How sad of the world we live in. If you don't like your job go someone else!!!! Period!!!! DO NOT RESPONOD BACK TO ME!!!!!!

They treat you like family at this locally managed, independent, True Value. While the store is…read moresmall, it seems like they carry everything. We stopped by to pick up a few items in prep for the upcoming snow storm. And, I picked up some bird (squirrel) food for my feathered friends. Prices are great and they send coupons if your on their mailing list of preferred customers. The staff is unbelievably helpful. We talked to the clerk about snow blowers and he educated us about the different horse powers and motorized verses battery pack models. If they don't have something, they will order it for you. And they offer repair services on some equipment (such as lawn mowers). The parking lot is easy in and out. The staff will help you carry stuff to the car.

Just bought a push mower.. I stopped at Gales first very helpful associate but I wanted to see if…read morethere was anything cheaper comparing apples to apples not oranges. Looked at a couple places..exact price. Free delivery. Here's the difference. Gales $20 for delivery. Justin took care of registering my mower w/ Toro.so I could get the free side chute sent. I had also forgotten my manual at Gales.. When delivered within 1 hour sure enough it was included. Yes, I chose to pay extra . The great customer service, my endless questions were answered. With the staff workers, I always feel they're here for me. I've never had to hunt for someone to help. and the feeling that I made the right choice more then covered it

I have used these guys for years to fix mowers, sharpen chainsaw, chains, by parts, repair my Wood…read moreBoiler, get advice, and even buy a couple leaf blowers, just among the things I can remember. Highly recommend their skilled service department, and although they may be swamped, they will get to you when they can. It's great to have a small engine repair and outdoor power equipment shop in town!

I can't give a zero or I would. Spring tune-up and mower still can't cut grass…read morePoor customer service, shouldn't be a Husqvarna dealer as bad as they are. I tried to go to Steensma first but nobody works on Husqvarna...so I got exactly what I was trying to avoid... And, I bought the mower here....what I get for shopping local. Avoid Avoid Avoid... beware

Josh is always very helpful for us! I am not a very good do it yourself person and his suggestions…read moreoften help me to be able to fix minor issues around our home! Thank you Vicksburg Do it Best Hardware So close and so much less frustrating than dealing with big box stores where it is nearly impossible these days to even find someone to help out?

This place is the rock that keeps the whole town together! Honest, kind and knowledgeable. Been…read moregoing there for many years. Never been disappointed

This is a great local hardware store. Great service and fair prices…read more I highly recommend!

From the owner: Call for Quote for Rental Center,Dock, Boat lift, PWC Lifts read more

This is where I go when I need something for a project at my cottage. I've been a customer for a…read morelong time, and they are always nice. I recognize some of the same people that have been helping me for years. This is a "real" hardware store where you can buy one (or a few) bolts, or that oddball plumbing part you simply must have to fix your leaky faucet. They go out of their way to answer your questions and help you solve your particular problem.

Wish there were more stores out there like this family owed and operated store they have everything…read moreyou need and will talk you though whatever they can i took a picture one time of something I was working on took it up there they knew just what i needed real awesome store i know alot of people that drive out of town for small things that they could have just got uptown just love this home town hardware i've been going there since I was a little kid and will continue to as long as there in this location thanks for the great one on one service

Let me first say that I'm an experienced beekeeper, and have been purchasing and selling nucs for…read moreyears. I decided to give Great Lakes Bee Supply a try, after hard winter losses in my apiaries this year. Ordering was easy, but then I heard nothing when it came time to pick up my nucs. No emails, no phone messages. They claimed that they tried to call, but I have no record of any incoming calls from them. It would have been easy to just shoot me an email (they had my email address), but no. When I found out that the nuc delivery had already happened, they offered me a hive or equal value or a refund. Seeing that I plopped down $875 for 5 nucs, I opted for a refund, which I have yet to see. Emails inquiring about my refund have not been returned. I'm about ready to make the 2 hour drive to demand a refund face-to-face. I'll let you know how this all ends. Needless to say, this experience has been very disappointing.

Love this store and the people that work there. They helped us get started in beekeeping, helped us…read moreget our bees (4 nucs from them) and have always been so great when we have had questions. They are very knowledgable and have been beekeeping for decades. They are in store 7 days a week, so it's easy to get them! Give them a call, you won't be disappointed!