Great experience overall, I've attended two partys there in the span of 6 years difference and they…read moreappear to have new management and they have renovated the ballroom and it looks amazing! great staff and everyone was so attentive!

Place is very pleasant. However, the manager Chuy Yañez, is not very nice, and a bit rude…read more We were there at 7:45 pm to be able to have dinner. As we get served, a lady told me we have plenty of food left, if you want double let me know. We said no thank you and continued on our way. My brother got there 5 minutes after, so I asked Mr. Yañez if we could have 2 more plates. That is when he directed the lady to pack up and he didn't allow her to serve them. When I told him it wasn't 8 pm yet, he answered; "That's too bad we already picked up." With a very bad attitude. So if you have an event there make sure to ask for a different person to manage your event.

It was our first time there and the kids had fun and want to return. Seems like a good venue for a…read morekids party.

Fun concept if it was kept up especially for the price to play per person per hour…read more These are several of the issues I saw with the place: Broken ball air sucker in toddler area Missing foam balls to shoot out of canons Ninja courses not open Trampoline area- large spinner broken and missing Shoe racks hazardous- I leaned against one and it and myself almost fell over as well as I saw other patrons do the same. They need to be anchored down. Cleanliness questionable Broken locks in women's restroom and no toilet paper in several stalls They play the same music over and over ( Same 6-10 songs) It is a fun place to bring kids especially in El Paso heat but they need to fix and clean everything up or lower the price to reflect the issues stated.

This is such an awesome event center. You can do so many things at this venue. When you first walk…read moredown the little alleyway you come to a big open area where it would be perfect for like a little concerts or a little fleamarket. Then when you walk into the actual venue where the wedding was it was so nicely decorated. I would absolutely recommend this event center for a function. I don't know whether they catered the wedding or not but they had the ceremony and the reception in the same building. Really nice

I wish I could give this place a zero-star rating. Irma has to be the worst business owner I've…read moredealt with. Despite traveling from Dallas, my experience at this venue was incredibly disappointing. Irma's treatment was utterly disrespectful. I had arranged a meeting with her three weeks in advance, providing ample time for her to cancel if necessary. Sadly, upon arriving, there was no warm welcome. All she said was, "I forgot to cancel you," without even an apology. She shut the doors on our face. I'm glad I will not be spending any of my time, money, and effort into dealing with someone like Irma. If you're looking for a venue please reconsider other options with better customer service.

The food was very tasty and at a great price! They also had great service and the food was made…read morevery quickly. They do seem under staffed, but the vibe that this shop gives is very different.

Don't waste your time with this venue, sadly they don't honor contracts, add on charges, and try to…read morechange the hours of your event last minute. Please save yourself the stress and find a reputable venue that will actually take care of you on your big day.

I'm pretty impressed with this hall. I've been to a few in El Paso and let me tell you...they are…read morenot created equally. I was able to spend time here because of a recent wedding we attended. Me and the boyfriend were part of a friend's wedding party. #Murraywedding The best part about this hall is the fantastic view of the city (hence the name, I'm sure). It's close to Scenic Drive so you get that same, wonderful view. Scenic Ballroom is also really spacious. At least 200 were in attendance at this wedding. I consider that a decent size. The hall also includes a stage and kitchen area. There's plenty of room for the mariachis and dancing! :) There was a lot of staff on hand. They were all very nice and helpful. The place was also super clean! Another benefit is that you can get married in their chapel around the corner, From this Moment. That was really convenient! They also offer different packages with the food and cake included. Nice place overall!

Party room is in a great location with unlimited parking. The price is reasonable as is their…read morecatering menu and other options. What makes this party hall a 5-star is the staff! They are great to work with from start to finish. On the day of the event we arrived ladened with numerous party items. The staff greeted and followed us to the car and they unloaded everything. They proceeded to help set up and constantly asked what else could they assist with. During the event they served the food, cleaned up constantly and best of all anticipated our needs. The level of service was top notch and certainly noticed by our guests. Very friendly and professional staff. We would definitely book another event at Artlena's Party Room.

First off the staff is amazing, they make your event as stress-free as possible and are very…read moreefficient. My family has already had two parties here and we will definitely be back. Highly recommend. 10/10

I had a retirement party there 6/14/2026. At first it seemed perfect! Miriam is in fact easy to…read morecommunicate with. The only glitch is that she said the hall could accommodate a DJ. It cannot! Had I known, I would have booked somewhere else. She excuses this by saying "I told the DJ, he had too much equipment and he was going to trip the breaker" When I booked she never told me there were any equipment restrictions. This particular DJ has been doing this for 15 years and has never had any problems at other venues. The hall is not set up to have DJ's. If you don't want a DJ you might be okay except that was not the only problem. So as we were getting sporadic music, the lights begin to flicker. Unfortunately that night there was a rain storm. As a consequence my guests begin to feel a mist of water falling from the ceiling. Then water came pouring down from every airconditioning vent. Many of my guests were getting wet and had to find other places to sit. Water begin to come in from all the doorway exits and wetting the floor. some of my guests begin moping up the floor as it was dangerous and slippery. The jumping balloon where the kids were playing was also getting wet from a vent right above it If you walked around behind the jumping balloon you could see the electrical connections to the jumping balloon were also getting saturated with water. Of course, it was turned off eliminating the fun for the kids. I had bought a pastry cart and had been promised coffee availability but both coffee makers were not working because the breaker had been tripped because there was too much electrical currency that could not be accommodated by the circuit breaker. I was embarrassed at having booked such a low class faulty hall. Had I known of course would not have booked this place. When Miriam left she neglected to tell me that Paz Quintana was supposed to stay there. It didn't matter cause he was not there anyway and when he did show up, he couldn't do anything. He was no help. Its too late for me but I am concerned about future DJ and jumping balloon parties there because it cannot handle the electrical needs for that and Miriam did not indicate she was going to cease them until this was fixed. The way it is right now it is a dangerous hazard. I am afraid for the public and embarrassed for myself.

Simple yet satisfying! I love this place! The place is clean and Ms Miriam is super easy to…read morecommunicate with.

This review is long over due! I had my wedding Sept. 2018 at Los Portales and had a great…read moreexperience. Oscar was very attentive and went above and beyond to make sure me and my wife were happy. I thought the price we got was competitive considering I called a lot of places. The venue itself was really nice and we got a ton of compliments on it. Everything about the property is really nice and you can tell no stops were made when restoring it. Also, the food was really good and we had the chance to taste what we wanted. Again, I can't stress enough how good of a choice we made when choosing this place for our wedding. The service, aesthetics, food, value and vibe were excellent! I 100% recommend Los Portales!!

While researching wedding venues, my fiancé and I wanted to find a location that had real…read morecharacter. Though other venues may offer many different things, we really fell in love with Los Portales when we, luckily, came across it. The beautiful architecture and open landscaping made for the perfect location and backdrop for our Fall wedding. We also loved, and appreciated, the history and story behind the structure itself. We are not local to the area but working with Oscar leading up to our wedding was extremely easy and left us very care-free. We had regular check-ins with him to ensure everything was progressing as planned. He also offered several helpful suggestions for local retailers that were knowledgable and reliable. Once it go to the week of our wedding, Alvaro was also a great deal of help with finalizing some of those last-minute details. The serving staff were also fantastic. Throughout the evening, they made sure all guests had full glasses and were quick to clear tables when necessary. This was something we were not expecting, resulting in it being a very pleasant surprise. Again, my fiancé (now wife) and I could not have been happier with the beautiful setting that the Los Portales venue provided for our special day. Two suggestions for prospective couples considering having their wedding here: - Request to meet with the day-of coordinator prior to the actual date of your wedding. This will definitely help to ensure they are aware of who each person in the wedding party is and who should be contacted if concerns come up. - Share open communication with the DJ surrounding the songs, or specific music, you'd like to be played.