Worst customer service I've ever experienced. Purchased a fly fishing rod recommended by the staff…read morethat didn't last more than two casts. Daughter and son-in-law of the owner refuse to honor the store's written return policy. Daughter of the owner was very rude and is trying to force us to initiate a manufacturer warranty process that will take weeks to resolve. Written return policy states full refund will be given if item is returned within 30 days and accompanied by a receipt. Both of these requirements have been met but no refund has been honored. All requests to speak with the owner were adamantly refused. Will never shop at this store again. If I could give them a rating of zero stars, I would. Guess we'll see them in small claims court.

I initially went in to the Stroudsburg location to purchase a laser bore sight. Turns out, they…read moredidn't have any in stock but Steve offered to sight my optics in for me in store, so I figured sure- why not! Steve did a phenomenal job (based on my targets from the range later that day). Not only did they go above and beyond but they also had a fantastic selection of firearms at affordable prices. I'm one of those people who often checks brick and mortar stores against GrabAGun or similar, and every price was the same or lower (not including FFL transfer fees when ordering online). I overheard another associate explaining the value of a Vortex Optics warranty, and as someone who has gone through warranty work with Vortex, they are second to none. The associates at this location do not lie to make a sale, they do not push a product, but instead- they inform individuals and help them make an appropriate purchase. Overall, the staff at the store is incredibly knowledgeable, friendly, and courteous. I wouldn't be taking the time to write this review if I didn't think it was deserved. Between this location and Boyer I never need to visit any other gun store in the area. Oh, I forgot to mention, after "shooting the shit" so to speak with some of the staff I ended up purchasing a Shadow Systems CR920X as a new EDC. No pressure, just a great price and a way to additionally support this local outfit. A+ all around.

So we came down to the Poconos and decided to sell some airsoft guns. On the drive down we make an…read moreappointment for 1-1:30 the next day. We get to the shop and the shop is closed. We email the owner and he gets back to us 4 hours later saying that all of his employees are out sick. He will email us back when they are back in. He never emailed us back. Only having a few days there in the Poconos we call back the next day and the young lady says that they do buy back guns depending on the guns but she is only there for a half an hour more and that no one was there to relieve her so we can't bring it in that day and we would have to wait until the next day to see Rich. This is the same woman that made the appointment for 1-1:30 the next day. This is a poorly run establishment that makes appointments with you and doesn't keep them, make sure to call the morning of and the 5 minutes before leaving to make sure they are there. The work ethic on these people is outrageous and I'm shocked that they are still in business, there are other great places around that actually keep there appointments.

Had good experience getting guns and bullets but got conflicting information about regulations…read moreregarding gifting guns. When we originally purchased the guns we were told we would have to return to transfer the ownership. I was told this again when I called to check over the phone--he said to bring the guns and our ID. Then when we came today there were two completely different people working there and they gave us entirely different information. The whole thing was embarrassing because we were just doing what the other employee told us to do. He was not there, so we just looked dumb. So we didn't have to go there.... I guess? Now I am not entirely sure what to believe. And if I'm getting conflicting information from employees how can I trust what other information I get from them?

Bill and his wife were so kind and helpful. I felt so comfortable here and able to ask whatever…read morequestions i needed. Bill even took time to look online for exactly what i was looking for. Awesome business and great people. Thank you!

If you're looking for a gun store this is the shop. Billy and his family are fantastic people to be…read morearound, they offer a vast knowledge of firearms and have great prices. I recently acquired a beautiful gun at a great price from them and they gave me tips and tricks on how to clean, maintain and use the firearm. Don't hesitate to stop by or give them a call if you have any questions.

Placed a special order ammo that he didn't have on his shelf. Even with shipping difficulties he…read moregot it for me. Good customer service and a pleasant attitude.

Excellent place for all your firearms needs. Owner and staff are great and very knowledgeable…read more Anything and everything you desire is there for you. Very good prices and generally have almost all the ammunition available for your firearms. Have a wonderful selection of long Guns and handguns in stock or will order it. Firearms transfers and cleaning are also available. What a great neighborhood place for all my firearms needs. Cudos !!!

Stopped in yesterday. Bigger than it looks and GREAT prices! He can get you many things, under…read moreprices that you find online or in big chain stores. My new go to outdoor shop! Owner was very nice also. Stop in and see him

From the owner: Pocono Mountain Outfitters is conveniently located in the heart of the Pocono Mountains. With…read morehunting, fishing and camping gear being in such high demand in the area, that is why we are here. Bringing you the lowest prices and the best csutomer service you can find. Our store also provides fun for the whole family. From outdoor gear for the men, lingerie and home decor for the ladies, to large candy buckets for the kids. - Pocono Mountain Outfitters

Great customer service! I placed an online order stuck in limbo, and they graciously upgraded me to…read morea better model that became available. Very nice people, great selection and prices. Will definitely use again.

Rudest man ever. We just called to let them know we were having a gun shipped to his store for…read moresomeone. He actually told us not to call.

It's was only $20 for 1 hour. I was pleased with the pricing but they had ZERO air conditioning in…read morethe range area. I stood 38mins and they charged me for the full hour. I couldn't concentrate of shooting because I had sweat dripping in my eyes. I will never go back! FYI it was 97 degrees out. WTH

This was my very first time at an indoor range and my second shooting a gun. The lady at the desk…read morewas pleasant and Nick was ok and he was helpful. I didn't know the difference between indoor/outdoor I thought it was about the same. The Shooting Ranger made me feel uncomfortable and not wanted at the facility. It the Shooting Ranger was a female and the minute I walked she had an attitude like she didn't have no patience or anything of that nature. The Ranger do we even know how to shoot a gun? I don't have time to show you etc...The job of the Ranger is to educate us or just pull us to the side and have a conversation. Minorities aren't welcome in this facility and if you are I highly recommend you not to spend your money there.

Top notch, easy transaction, phone and email Communcation was great. Shipped my item fast, would…read morebuy from again.

Went in to transfer gun today and had a problem with buyers DL so went to get fixed. Shop put…read moresellers gun in the system to process and then when buyer could not complete the purchase the owner made the seller pay $49 transfer fee to get his own gun back!!!! Bad business! Questioned the owner and he said it is the way it is! No transfer took place so he ripped off the seller! I won't be going back to there shop for anything....and I will let everyone I know how they operated. Hope the $49 was worth the bad publicity!!

Outstanding service very knowledgeable 250 -3000 couldn't find shells anywhere not only did…read morethey have em they explained what the 250-3000 ment. The rifle was willed to me fr atom farther it was 2 him from grandfather. Needles 2 say if ur looking knowledge and hard 2 find items this the place you need 2 be

Great staff great prices if they have that firearm your looking for. Or great place to FFL good…read moreprices on ammo and family type atmosphere.