Bit of a mixed bag over the years. We were doing business with an agency in Needham. Kaplansky…read moretook over the accounts and we've stayed with them so far although as of late I am having thoughts of moving my business. I've been doing business with this office for over 30 years. When we were purchasing a house from the builder, he kept moving the closing date around, Each time we needed an updated insurance binder. That may be a simple thing to do perhaps, but the people in the Needham office took care of it with no issues. They made sure we had what we needed. Excellent job. The worst issue I had was when the wrong driver was assigned points in an accident. Also, according to the paperwork the same driver was driving both cars in the accident. The Needham office was unable to fix the problem. I could go into the gory details as to why but its irrelevant. Two different people in the Needham office were unable to resolve the issue over 3 years. They would stop looking at it unless I prompted them with a phone call. I somehow got in touch with Nilda in the Cambridge office and she was able to figure out why this was going on and knew exactly how to fix it. Can't say enough good things about Nilda. Unfortunately she is part time. She actually remembered the original agency I started with(my cousins). Overall, the Needham office has been lackluster in solving problems. Another time I called up to get changes done to my insurance and the person(yet a third person) that was helping me seemed excellent, until a long weekend happened and she simply dropped my matter. I had to call up to get her started on it again and I had to remind her what it was she was working on. She had forgotten our discussions entirely until I prompted her. The other negative is that most insurance companies and agents will proactively ask you questions to try and get you the discounts appropriate for you. eg. Good GPA driver, driver lives more than 100 miles from home...etc. Every year I have to call up and play twenty questions with someone in the Needham office to get them to apply the proper credits/discounts. I feel like I don't have an agent as I am doing all the work. My wife and I were outright thinking of leaving Kaplansky. It occurred to me today that perhaps I should just contact a different office and have someone there do the work. I might try this before I leave. I'm uncertain.

I have been a customer for over 20 years, since they were Lexx insurance. I recently had a terrible…read moreexperience with the Concord office. It's taken them over a month to move offices. In the meantime I've been trying to get in touch with someone to go over my policies and make some changes. No one will call me back. Not Taylor, not Sean the office manager...I even tried to get an appointment at the Cambridge office and no one called me back. It's pretty obvious they don't want my business. I'm in the process of changing agencies. I don't recommend them at all. So almost immediately after posting this review I got a call. The next day I had an appointment in the office and we went over everything and they ended up saving me a few hundred dollars. Great. Fast forward to this morning . I need a home owner policy for another property. After several attempts at calling I finally got someone. They took my information and said someone would call me back in 20 minutes. It's been several hours now and still waiting. I'm unable to get anyone on the phone despite repeated attempts. It's like they don't want/need my business. I'm sure I'll get a call after I post this. Really sad it has to come to this. Oh and I also stopped by their Concord "office" since it's on my way home. Lights out and locked up tight at 4 pm.

Best agency ever. family owned great pricing and service. I would never shop anywhere else!!!!!read more

Sadly we've had to interact often with our auto insurance carrier, we have 4 cars and some bad luck…read moreover the last 2 years. The claims were all handled by Liz who made the process as smooth as possible. Connolly is all about personalized service and they do a great job - whether it's handling all the DMV paperwork/registration for a new car purchase, or recommending a body or auto glass shop should the need arise. Give this small business a try - you will not be disappointed.

My husband and I worked with Kaplansky via Arbella Insurance. Specifically we worked with Pam at…read morethe Chelmsford branch for the 2+years we had vehicles registered in MA. She was the pinnacle of professionalism, punctuality and no-nonsense communication. We especially appreciated her advice as we navigated the immigrant's journey of obtaining a US license and registration. She also helped to facilitate a title/ registration transfer from a family owned vehicle, saving us on fees and taxes, which we didn't even know was a thing. Overall, 10/10 to the Arbella-Kaplansky team. The rates are competitive; the service is excellent!!

Terrible customer service! Not helpful and didn't work in my interest to find the best rates!…read more Took days for someone to respond to an email. The agent sounded annoyed when I asked questions. Avoid at all costs.

Super helpful! Compared rates for me and showed me the best path forward. Very knowledgeable and I…read moretrusted I was getting the best deal.

Dick Egan was able to save us close to 50% on our (3) auto insurance policies…read more He's very professional, and has followed through on all interactions in a timely and satisfactory manner. We recently had to swap registrations & plates between cars, and Dick made it a breeze. Highly recommend !

I am very impressed by the timely response I get from dealing with Middlesex Insurance. Dariana is…read morevery professional, knows the insurance industry, and has great advise. Her quotes are competitive, and she gives you information as to why you need the coverage. I am very happy to work with her and Middlesex Insurance.

When I moved back to Massachusetts and no longer had a local agent, my car salesman suggested Koch…read moreProtect Insurance Agency. From the moment I called, Sherry Dutton was absolutely amazing. She quickly helped me secure the proper car insurance at a fair rate, making the process seamless. I was so impressed with her professionalism and attentiveness that I later reached out to her for homeowners insurance. Once again, Sherry exceeded my expectations. She took the time to understand my needs, communicated promptly, and found the perfect policy for me. I couldn't be happier with my experience working with Sherry and Koch Protect Insurance Agency. I highly recommend them for their outstanding customer service, professionalism, and dedication to finding the best insurance solutions.

From the owner: We are an Independent Insurance agency located in the greater Boston MA area with multiple…read morerooftops. This means that we can shop 16 different insurance carriers to find you the best coverage at the best rate in your local area. We have a team of over 20 licensed agents that work around the clock to provide you with the best coverage for your auto, home, umbrella, life, RV, boat, commercial, and pet insurance. We believe that an Agency's job is to provide you with the best customer service, best coverage at the lowest shopped rates and maintain all your accounts year in and year out. Our customers enjoy our top tier services, quick responses, open communication via text, email and phone as well as our expertise and advise on what insurance products best suit their needs. Join the Koch Protect family and have all your insurance accounts taken care of by a team of professionals today.

Glen is absolutely wonderful! We were closing on a home and had complications with our large…read morecompany insurance so our realtor recommended Glen. He went above and beyond to get us set up with almost no time to spare on the closing and got us the best rate we had been offered. And he continually checked in to make sure everything was set up for us right through closing. Just terrific to work with! 10/10 recommend

There is no finer insurance agency than Nickerson, and no better agent than Glen Jr. Hands down.read more

This place is your one stop for insurance. They do my house,…read morecars, and my boat. They also handle my business insurance as well. They're always friendly and know their business very well. You are more than just a number to these folks..

I have used Sudbury Insurance for 20 years. They always help me understand my policy and get me the…read morebest provider at lowest cost. Denisha specifically has always been really helpful. I highly recommend them.

I contacted my insurance agent to see about reducing my bill and Denisha Burris was so helpful in…read morehelping me she also gave me suggestions on how to further reduce my bill. I have been with sudbury insurance for over 20 years and never received such great customer service !Thank

I went here to renew my license and upgrade it to a REAL ID. The two staff members who helped me…read morewere friendly, professional, and efficient. Much better than going to the RMV! Closer to my house, too. Remember to review the list of docs you will need before you go. If you don't bring the necessary paperwork, the staff can't help you - they are not allowed to make exceptions to the law. So carefully read the information provided by the RMV before you go and you shouldn't have any problems.

Came here to renew my driver's license and it was a breeze. I was in and out with minimal wait and…read morethe staff was very pleasant and professional. They did try to sell me a credit card which I don't love but other than that, it's a much better experience than having to wait forever at the RMV.