I felt more welcomed at by Dr. Lordo and his excellent team than I have at some family get…read moretogethers! This team goes out of their way to roll out the red carpet for their clients, even folks just coming in for a cleaning.
I have had lots of trips to the dentist since I was knocking my teeth out as a young kid, and I have moved a lot. As such, I have been to many dentists in many states. I have a dental implant, which also requires additional expertise by whomever is treating me. Although I am not a nervous patient, I go out of my way to research a dentist before I try them. I had been seeing one dentist since I had moved to Columbus in 2014, but was inspired to change after that dentist kept trying to sell me optional cosmetic stuff I didn't want AND began the practice of charging hundreds of dollars to insure their normal work (fillings, etc.). After many hours of Googling, Yelping, and cross referencing some other dental websites, I made the decision to try Dr. Lordo's office.
Trish, the care coordinator, took the time to discuss my dental insurance coverage in depth. While I am rather well-versed in dental coverage because of having so many procedures done, I was happy she made a point to emphasize this before I even sat in the chair. I have had times at other dental offices where I have had to stop people from doing things and ask, "Hey, is this even covered by my insurance?" Trish indicated the practice takes pride in being absolutely transparent and I could tell from this initial interaction they meant what they said.
Also before the appointment started I was given a formal introduction to Dr. Lordo and Dani, who would be my hygienist. They all listened as a team as I talked about why I was coming to them. They made a point of taking genuine interest in what I did for a living (which is not exciting), which was very sweet of them.
Next, Dani did my cleaning. Again, I have sat through dozens and dozens of cleanings, as I have made a point of going to the dentist every six months for a cleaning for many, many years. I drink coffee, tea, and wine-- everything that stains your teeth--so there is always some scraping to be done. I didn't realize quite how rushed the cleanings I have received in the last couple years had been until I had the pleasure of Dani conducting my cleaning. She took the time to really do a super thorough and excellent job. Even now, a day and a half later, I can notice the difference.
Finally, Dr. Lordo did an initial exam. I had been feeling like I might have been starting to clench or grind my teeth in my sleep within the last year. My last dentist didn't say anything. Dr. Lordo and Dani both noticed signs in my mouth that this might be happening. Even better, Dr. Lordo explained why it was likely happening. And even better than that, this explanation didn't result in Dr. Lordo and his team trying to sell me an additional service or procedure. We discussed monitoring it and we discussed what additional signs should move me to seek treatment. Dr. Lordo also pointed out a few things in my exam that, while likely benign, he suggested I touch base with my primary care doctor about. This signals he understands dental health is connected to a person's overall physical/mental well being.
Dr. Lordo's team also followed up with my previous dentist to find out what kinds of x-rays they could obtain from them. They could have insisted on taking these x-rays themselves without going through the trouble so they could charge my insurance. I appreciate them saving me the room in my deductible and saving me needless exposure to x-rays.
My cleaning concluded, I made my appointment to come back in six months and went on my way. I was already very pleased with my whole experience. Then, about 5 minutes after I had left the office, I got a voicemail: it was Trish, the care coordinator. I had mentioned off hand when we were chatting initially I was thinking about getting some supplementary dental insurance through a carrier that offered such a program. Trish mentioned some of their current patients used policies at that carrier, and offered to try and find me examples of the policies she had seen from them. I said that would be great, but didn't expect her to take the time to find it on the spot. Trish's voicemail said she had found the paperwork and she was going to send it to me. This afternoon, one day after my appointment when my mail arrived, the paperwork was there!
Dr. Lordo and his team have impressed me with their level of service, their expertise, and their genuine care. I would highly recommend them to anyone.
