UPDATE: As of June 16th, 2023, Galphin attempted to take funds out of our checking account without any prior authorization. By using the checking account connected to our renter's portal, she tried to force us to pay another month's worth of rent that we informed her was in escrow until she fixed the number of problems we had. Not only is that our legal right as a tenant in Florida, but it is against the law for a rental company to set up unauthorized payments when the renter has informed them that rent is being withheld until they fulfill their legal obligation to maintain livable conditions. They are also forbidden from collecting back rent. Original review: This is single-handedly the worst property manager I've ever had to deal with. The new owner has made her career out of gaslighting and avoiding problems in the hopes that no one calls her out on it. She tries to blame it all on the previous owner, but it's been over a year since she has taken over the business and she has refused to fix a single problem. The front door to our house has a constant stream of water coming through every time it rains, flooding the entire first floor. There is a busted water pipe on the second floor that seeps into the room below it - which you can clearly see from the way the ceiling bows under the weight of the water - and she tried to blame us for an excessive water bill while refusing to fix the pipe. The house is absolutely full of mold to the point where my own doctor threatened to call the health department. The front door doesn't even shut all of the way, you have to hold it in place and turn the lock so the lock holds it shut. Instead of fixing ANY of this, she ignores phone calls and maintenance requests while telling you she wants to increase your rent. The best part is that she said that she is demolishing the house and she still expects the carpets to be completely cleaned/replaced in order to get the security deposit back. The house is being torn down. Three families on this property are being kicked out because they want to destroy the house, yet they still want the house professionally cleaned to get the deposit back after a year of actively violating the lease agreement. Do not rent from these people. read more

Unfortunate. These people don't seem to realize that people's lives are impacted by them not showing up. Reached about about a rental they listed about 1 hour before. Left a message "Can you let me know when the home is available and can I see it" also sent a message through the app with the same questions. - No reply Called 3 days later, got the message system again. Asked the same questions, "would like to see the place" and "if it is rented, please let me know" - No reply Called 2 days later (unfortunately a message again). This time left it for the owner. Let this person know about my previous 3 messages, please let me know if this home is available to see. Guess what?!?!?! No reply. It is a shame. I simply wanted to know if this home was available. If it was not, simply send me a message or text letting me know. I can see whey they only get 2 stars on here. Bad business in a small town. Jack read more

Have had nothing but negative experiences with this company. They NEVER answer a phone, are lousy at responding to email and are incapable of handling and tracking their financial responsibilities. If they simply answered a phone call maybe I wouldn't be writing this review. Other residents of my HOA are forced to actually drive there when they need to discuss something because phones are not answered. Avoid any business dealings with this incapable organization, you've been warned and see the other negative reviews here. read more

Haven't had water in 4 days. Justin Miller, the goof ball in charge says "oh, I just got notified". That was on day 3. Little background... we are in our 50's and pay $1850 a month for a 2 bedroom condo. We were having drinks on our balcony one night when we were notified by an armed security guard ,with his hand on his pistol, that we were not allowed on the balcony after 10 p.m. do not rent or any thing else from Galphin Realty or Justin Miller. read more

AVOID THIS COMPANY! We moved into a FILTHY home, mold in bathtub, mold in frig, dirty floors, dead bugs under cabinets, etc., etc. Moved from out of state, so didn't see beforehand. They offered NOTHING for the trouble, are very non-responsive, just a horrible experience all around. Then had the nerve to charge US a cleaning fee after we cleaned EVERYTHING from windows to appliances to floors upon moving out. They have earned every bit of their very poor reputation. Too bad we didn't hear about them before moving in. read more

Buyer beware!!!! I wish I had the option to rate it less than 1 star as this rating is so generous. Management is supposed to be the go go-between in a tenant/landlord relationship. Galphin had the nerve to provide landlord with multiple personal cell phone numbers. Landlord came by property on multiple occasions stating that they were not receiving any response from Galphin to any of their concerns. Mind you, we paid a higher monthly fee than this property would fetch on the current market. During our time there we were never late making our monthly payment. Galphin tried to weasel there way into a commission as the owners wanted to sell the property to us. They thought the price tag would be based on their opinion of the homes worth and not true market value. We politely turned down their offer as we knew the property would not appraise. Upon never ending phone calls to attempt us to purchase this home, we decided to move elsewhere. Galphin insisted that the home would be placed on the market. Imagine our surprise when we learned that they ended up putting it on the rental market at an 18% premium. Boy were we misled! To add insult to injury, they kept our entire deposit and billed us an additional amount. It seems that the figures used for repair were completely arbitrary. I guess it now costs a bazillion fafillion dollars to hire a professional rug cleaner. There are a bevy of choices when it comes to property management companies, please do yourself a favor and pick from one of the professional local companies that will work with you and be transparent. read more

If there was less than one star Galphin reality would get it. This is by far the worst reality company out there. Upon moving into one of this companies rental properties and paying a double deposit of several thousands of dollars the house was not cleaned at all. The house had not been lived in for several years and was covered in Black dust from top to bottom. Before We could even move in we had to deep clean it for hours to clean away years of dirt and dust. After finally getting in we discovered the dryer wouldn't work and there was no electricity going to the plug. After trying to reach Galphins invisible property manager Justin Miller for over a week he finally came out to "look" at the dryer connection and then didn't send a repair man out for another week leaving us without a dryer for two weeks. Next the refrigerator breaks and the cycle continues with no refrigerator for over a week and then another month of the broken refrigerator sitting at the front door waiting for them to take it away. Lastly at this property was the leaking roof and mold growth that was visible in all rooms and was ignored for 3 months until the roof caved through in a babies nursery. Water at that point was pouring in and being caught by buckets and pans we put out to try and save our stuff. Justin once again refused to answer many many many calls and voicemails from our family about the roof and neglected to fix it. He allowed this continuous problem to carry on for the entire 3 months we resides in this property. Before we left the residentce mold was coming out of the walls in every single room. He eventually claimed the homeowner didn't have the money to fix it and after the roof caved in and agreed to move us into another of Galphins horrible homes. He in return stated we had to pay $300 more a month in rent at the new place plus additional deposits and the house once again was not cleaned. After having multiple issues at the new house and once again never being able to reach the neglectant property manager we were sent a letter that we had 60 days to vacate because they weren't resigning our lease. The best is yet to come with this story. We found another residence and began moving our stuff out of the Galphin property into the new property but still maintaining current up to date rent with Galphin. Over a holiday weekend 30 days before our lease was to be up Galphin decided to come and lock the door to the dwelling without our knowledge while we were still current on the rent and had very valuable belongings to us in the house. We have yet to be able to reach Justin Miller after more than a month and he refuses to answer or return calls. This company is by far a deagrace to the island of Fernandina. They threw away thousands of dollars of our belongings from the house before we were even supposed to be out of the house. We still had 30 days before the lease was up. Family photos, legal documents including birth certificates, mail, the wedding bouquet from our wedding, keys to our automobile, carpet cleaner, vacuum, 10 foot ladder and the list goes on and on. And this was all on the order of Justin whom would not speak to us for months. Think long and hard before you decide to rent or buy from this company. Galphin really needs to look at who they are employing. This company should be ashamed of themselves for treating tenants this way. read more

Galphin has served as Administration for our Homeowner's Association for many years. Not only have they been very knowledgeable about our Covenants, Rules, and Restrictions, but serve as point of contact for the Board members, owners, and rental agencies. Our interactions have consistently been professional, always seeking to improve and understand the homeowners' requests or concerns. While no HOA is perfect, Galphin's depth and breadth of experience guides us. read more

I was a tenant for one of the properties they managed for over a year. Prior to moving in, the home we rented was supposed to be cleaned, carpet replaced and sod put in the yard. The day we received the keys, the house was filthy! The carpet wasn't replaced, there was pet urine in the carpet and grout, urine around all bathrooms toilets, pet feces under the appliances, and many other issues with cleanliness. The yard was not sodded per the agreement either. When I tried to contact the property manager, she was gone for the day so I had no choice but to clean it prior to moving in as it was a Friday night! Over the time we lived there, we painted every bedroom and bathroom, replaced the dining room carpet that was soaked in pee with wood floors, put in 4 ceiling fans, replaced the broken toilet seats, remulched the flower beds and planted flowers, as well as put in $400 custom blinds to block out the sun. We received orders and had to terminate our lease early per the military clause. When we moved out, we were told we would receive our deposit back. We moved from Florida to Washington state. After we arrived, Galphin informed us we would not receive our entire deposit back! The took out $250 for yard cleanup, $500 for valances we were told we could throw away because they were faded and fithy (Walmart valances he is now wanting replaced with custom valances) and $105 for a screen door we didn't break! When I spoke to the property manager, Justin, he stated there was nothing he could do because he couldn't control the owner! Imagine our surprise ESPECIALLY since we have a letter with wonderful references from the very same property manager! This is a slumlord!!! We moved in to inhabitable conditions and were treated very poorly! Please do yourself a favor and avoid using them as a company at all cost!! They will never give you your deposit back even if you leave the house immaculate AND upgrade it! Oh....we did such a great job, the owner raised the rent by $245 per month!! read more

We rented a townhouse from them in 2014. We thought they were going to be a good company based on their professional look/image. (we didn't have a choice based on the limited properties available) What we found out is they are either very disorganized and lack communication OR they are sneaky and outright dishonest. There's no way the carpet was cleaned before we moved in but when we moved out we were certainly charged for carpet cleaning "for the next tenants". PM Justin verbally told me they would not charge the 2 month penalty if they rented the unit right away. He didn't tell me they did but our old neighbor did. I even helped advertise it. Justin claimed he never said that and charged us the two month penalty. He also said they switch the utilities to them (Galphin) when we leave to make the transition to the next tenant seamless - but he didn't do this so by the time the forwarded utility bills, we owed for 2 months of utilities used by the next tenants. I called them on this but the office manager "didn't know what we were talking about" and said "that's now how they handle it". We found on numerous occasions they would tell us one thing but then not do it or just forget to contact us. When we had given our notice and they wanted to show the place, they did not call in advance (we have a dog we wanted to take out during showings) or they would call in advance (so I could take off work to take the dog) and then they would not show up--- forgetting to tell me the visit was cancelled. They weren't life-or-death issues but their lack of organization/communication (or outright dishonesty?) cost us a couple thousand dollars and a lot of time/hassle. Their reputation among other businesses on the island is not very good either. I'm familiar with the property management companies in the area and they are rated about a 1/10 in that field too. read more