For some reason every time I am taken into this store, it is really busy and quite crowded. They…read moresell games for all different consoles and always seem to have special offers on different games. It is the place I go to first when I need to buy a ds, playstation2 or wii game and will be going there a few more times before Christmas I can imagine. Had to bring something back once, as I got the wrong game and the staff were really helpful and it was not a problem at all - I was buying the right thing so I was never offered or asked for a refund, so don't know what their policy is on refunds.

This shop is far too small for the number of customers who use it. It is always packed with people…read morepushing and shoving to get to the games and often we walk on by as it is too crowded. The queue to pay is always really long and the staff seem to be a bit slow and disorganised sometimes not knowing where the game is. They do sell a good selection of games for all consoles although they don't seem to stock some older games with it being mostly chart stuff. It's also always full of kids barging in front of you to get to the games. They do part exchanges for games but the deal isn't very good.

Cex is actually quite an Average shop for buying games and other Electronics…read more alot of the stuff they have on sale is Pretty expensive, they sell everything from iPods to Laptops, some of which look Quite dodgy and Very Tatty.

Smaller than its City Centre counterpart; Cex is a must for all true video gamers out there. With a…read morewide selection of new and used games on sale at great prices you just can't go wrong. Video games are expensive, yet we still buy them again and again. Like most comparable shops, Cex offers a trade in service where they buy your games in exchange for either cash back or a great trade in value. Cex offers the best prices in town on trade ins. Cex also offers a wide range in older games consoles and their games. If you are fed up of the next generation machines, then come along to Cex and buy a Gamecube or a PS2. The games range from 3-10 pounds, a much cheaper option than buying brand new cutting edge games. Cex offers choice to the consumer and doesn't rip people off. With a domineering online market, Cex seems to still stay strong and this can only be because of the premier service and prices that they offer.

I'm no gaming fanatic, but my husband is and he highly recommends this place!…read more With high street gaming chains going through something of a rough patch, it is kind of cool to see this little independent still going strong. It offers a fairly decent range of games for PS3 and XBOX 360 at decent prices - the slightly older releases are really cheap. The pre-owned games are ridiculously cheap. The shop is fairly basic, but they offer a good range of services, including: consoles, repairs and second hand. They also offer 30 minute disc repair - fixing CDs and DVDs that have got scratched. You can pre-order new release games from their website, avoiding the chain store madness. I'd recommend this place for any Old Hill and Cradley Heath gamers who tend to shop at Merry Hill's chainstores - you'll get better value and better service.

Been buying games here since i was a kid, the guy imports games too so sometimes you can get a…read moresneak peak of a game thats not even out yet inside. They buy and sell used games, selections not as good as the chains but the prices are better, and im sure everyone has a game in their collection with a golden playstation centre sticker over the barcode. Really current and well stocked, they fix machines and disks. Its always been just a few guys running it and they love playing and chatting about games. Just a note they are not officially attached to Playstation in anyway.Never was sure with how they got away with their name.

This game store is quite small but not cramped. However, it may be small but it is packed full with…read moresome good offers. The staff are generally helpful, and can recommend some games for anyone to try.

The service is always prompt and the staff are always friendly and try their best, even when things…read morearen't going according to plan (like at the Pokémon Sun and Moon midnight release last year). I have been using this Game store for years and the experience is always a good one, and they have a surprisingly wide range of games, DVDs, tech and merch considering how small the store itself is. As its a media store, there's not much to be said about things like prices or product quality - that's down to the games companies themselves - but the service is always stellar, and I can always count on a streetpass when I visit :)

A very good store to get all things computer related. I bought my laptop from here after going in…read moreand taking a look at all the display ones they had out along with some assistance from a helpful salesman.

A much better store since it got a refurbish, good locals and a friendly helpful manager!read more

Everytime I've went there the people were really kind. When I got my xbox, when I've brought games,…read morewhen I got a meta quest 3, even when I was just asking about skylanders, everyone was nice and everything was done quickly. The quality is also good, nothing was ever damaged or broken. Everything's also a great price compared to the retail prices. Would give higher if I could.

I'm glad CeX are actually on here cause my experience today was terrible…read more I'm quite a big gamer myself so I have tended to frequent into CeX on regular occasions and I have to say that the bigger CeX have got, the worse their service has been. CeX is no longer a computer games and electronics store, it is basically cash converters in disguise. The Walsall store is disgusting though, firstly the store actually smells of drugs. There was a strong smell of weed from the moment I walked in. Not sure whether thats from the people that shop there or just the store in general but its unpleasant and not very welcoming. We waited in the queue for about 20 min (only 2 people from the front). The queue got longer and longer and no help appeared to be surfacing any time soon. One lad was serving a person that appeared to have brought in about 300 games (not his fault obviously) and 2 girls were taking forever to serve a couple over one laptop, I'm still not sure why it took 2 of them. At this time, 2 gentlemen behind the till were just wandering about doing nothing. Eventually after 20 min one of the lazy gents ordered everyone to form a new queue further up the store, in doing this 3 people from behind us speedily jumped ahead of us meaning we lost our place in the queue. The store attendant event seeing this did nothing! We eventually got served and there was still no apology for the length of time that we had to wait. I hate CeX now, I will never be shopping here again, walsall or anywhere else, it just gets from bad to terrible. I had a similar sort of experience at their store in Leeds a few weeks back and no one seems bothered about trying to do anything about it at all.

I dont know i just like the shop but they need more games for the ps5 i mean, there are loads of…read moregames for the ps5 out there, but there are hardley any good ones out there on the shelves but other than that, great shop!

The staff i thought were extremely knowledgeable & helpful & approachable I'm happy to says…read moreUnfortunately the prices they offer for brand new goods & items in excellent condition are very low these days.This is a shame as they used to be up there with the best & gave a good deal.Unforunately now you leave there feeling a little ripped off.I've been visiting this store on & off for a few years now.Though I'd be more reluctant to visit again because of the lower price offer.This must be at the owners discretion & it's not a good move for your customers.Again it's a shame as the staff are very professional.