Walked in, gave them my phone and explained the problem. They took a look at and had it fixed in 45…read moremins. Very affordable and prompt service is hard to find!

I have gone into this store twice and received exceptional service from two different people who…read morewere both extremely helpful and pleasant! I walked out of there with all my questions answered both times and they never charged me a dime! I will definitely go back when I am ready to purchase.

I'm sick of your crap with inflating your already high prices on the spot. You just took the new…read moresteelbook for Tombstone and it was in my hand for $44.00 and then you inflated it to $70 at checkout. This is nonsense. You do this shit all the time and I am going to expose your dishonest and unscrupulous crap to everyone. You are not eBay. You treat your good customers like horse shit. I am about to stop shopping at your stores. I have been a VERY loyal person to your company and I spend major money at your location. This is NOT RIGHT. You never used to do this to people. And you know what? Every time you have been doing this you end up dropping the price again because this is a knee jerk bullshit reaction. This is not some rare item. You are as bad as a scalper on eBay. Dirty business.

Walk in...three employees behind the counter "welcome in" one says, I wave and make my way through…read morethe store. The place looks absolutely wrecked. Dirty floors, aisles full of merch laying on the ground, poorly organized shelves, stacks of comics on top of the long boxes...nearly unshoppable. I made a couple passes through the place, I tried to look at the glass cases up front but there was too much stuff piled on top of them to see into it. What prompted me to write the review however, is the conversation that I overheard between the employees. A young man, clearly a "manager" that was on his way out of the business for good was essentially telling the other two that despite his best efforts to get the powers that be to give one of them a shot at running the store, the decision has been made to bring someone else in that was being trained at another store...and that was the right decision. I have 16 years in retail, 9 of those years as a General Manager, and the way that store looked, no wonder they didn't want the next manager to learn from the person in charge there. I was in that store for nearly 20 minutes, aside from the greeting, I was never again acknowledged, despite being within earshot of their conversation for the last 7-10 minutes I was there. When I decided to make a purchase (something to resell, believe it or not I did find a deal at a vintage stock) I stood at the counter for appx 90 seconds waiting for one of them to get me outta there, which feels like an eternity when you're waiting to give a business money...I then asked "why is the store so dirty?" The response was "we've been really busy." I'm sorry, but I don't believe you couldn't find a few minutes during your shift to tidy up a bit...like maybe the last 20 minutes or so? Now for starters, i feel bad for whoever is paying that crew to literally do nothing...for days...because the way that store looked, it hadn't been properly walked or reset in days if not weeks. Additionally, I feel bad for whoever is coming into that situation to turn it around...looks like it's gunna be a month of 60 hour work weeks to get that one ready for Black Friday weekend. Finally, to the young man who wanted to get a shot at running the store but didn't even get the chance to talk to upper management about it...you didn't get a shot because you don't care about your store. You may not be the manager, but you also let it look like that. Talent evaluators and decision makers know who has the passion for running a business. It's the person cleaning the aisles, vacuuming the floors and creating nice displays for the shoppers to enjoy. It's the one person NOT standing behind the counter negatively portraying the ownership in earshot of a customer. It's the person offering to help the only customer in the store. Nothing is given without being earned...I'm sorry you had a poor mentor, but perhaps the next one will set a better example for you to learn from. I look forward to my next visit to see if there is any improvement.

Amazing! Best selection of all TCG and Sports Cards! By far the best value and service in KC. Come…read morein for whatever you need, and you'll be greeted with warm welcomes and a wide variety of products at a very reasonable price! I cannot ask for anything more! Thank you for being located in KC, and especially close to me! Amazing!

Took some cards in wanting $240 which seemed fair they were some older cards like delta species…read morePikachu and a few other cards they came back and offered $30 from the 6 cards I took in if it was all damaged price it would be $160 so $130 would of been more fair even though they are not all that damaged I don't think some white speck makes it heavy played and I've also spent quite a bit of money here in the past but after my last 4 experiences here I won't be returning especially if I get offered 15%

They are amazing! honestly one of the best gaming console repair shops out there…read more Had and PC, laptop and PS5 that needed repair, they were able to offer a fair quote that worked with me. for my PS5 was same day repair and got it back fixed up good as new within a couple hours. couple months later my Gaming Pc was acting up and couldn't figure it out. However of course first place I thought of was Gamers HQ:) had my Pc back in couple days good as new. All the employees are super friendly and super knowledgeable about whatever device you bring in! so, I do defiantly recommend this shop for anyone that comes across it!

Now before I even get started with this, let me make it clear that I'm not a bona fide gamer. I…read moredon't spend my hours glued in front of a big screen television playing all of the latest games. What I am is an old school video game lover. Once upon a time I was the owner of a PlayStation one and over the years It got misplaced. I've been telling myself for a while to try to find a way to get another one but with new games and consoles being introduced all the time, I feared that I would never be able to find an original classic. When I googled play station one in search of trying to find places that sold them I was led to this place. I looked at the reviews and they seem to be a spot that a lot of people approved so I decided I'd give them a call. When I called them and told them that I was looking for an original PlayStation one, I was immediately surprised that they had it. Not only did they have it, the price that they were selling it for was extremely affordable especially in these days and times. But before I could commit to buying it I had one more question for them. The number one game that I love to play on the PlayStation one was Tekken 3, and when I asked them if they had that, they stated that they did. At that point I was sold and I came in the next day and purchased my PlayStation one and my game Tekken three. After receiving the game. I immediately came home and hooked it up and I noticed a problem right away when it took me five attempts to get the game to come on before it would. When I seen that it came on I was willing to forgive the five tries, until I turned off the game and went about my business and came back hours later to play again only to find that the Console would not come on at all. I decided that I was going to take the console back and demand either a replacement or a refund. When I arrived they were so friendly and helpful. They immediately discovered that the problem was the power cord to the game. They quickly issued me a new power cord and assured me that if there were any more problems they would be more than happy to fix it at no extra charge. I brought the cord home hooked it up and I have been in tekken land ever since. Now that I've talked about my experience I will talk about the layout of the store. They do have a lot of retro games. They do have Nintendo, the wii and all of the other games, but what I saw that I haven't ever seen before was they have a gaming room. Set up with gaming chairs, different sizes of TVs and they said they virtually have any game that you were interested in playing. You can pay a price to play for an hour, or half a day or all day. You can pay for snacks while you play games. Unfortunately they won't let you in the room unless you're going to play games in there but I did get a sneak peek as a kid came out to switch out games. This has become a popular hang out in the Topeka area and now I know why. I literally saw parents bringing their kids to this place and coming back to pick them up later. Maybe one day just out of curiosity I may go and play a game for an hour just to see what it's like. They also state that you can throw gaming parties. So if you are into classic games like me or you are a bona fide gamer this is definitely a place you want to check out

Stopped in because I needed a d20 for some stuff I'm doing in my classroom. The guy working there…read morewas VERY patient with my lack of knowledge about what I was looking for (and gladly paused doing some highly detailed work on some figurines to do so). While I was being helped, we overheard another clerk providing some great, in-depth and knowledgeable customer service to a few other people. Going into the store, I felt like my grandma must have felt when she went to buy me video games when I was a kid, but the guys there were very kind to a newbie who was very clearly out of his element.

Went into The Basement Games and Hobby store here on the North side of the river when I moved back…read moreto KC. I went despite the negative reviews of the store and its owner because the gaming community here in KC has collapsed and most of the stores are at least 30 minutes away. First off, I will not be going back. I walked around the small area of the store retail floor for like 15 minutes while some guy talked loudly on his phone. I later found out that it was the owner. Selection is poor, the game space is poor and the staff are not very welcoming. Trust what people have posted. I would rather drive to Independence or another store not too far from Basement games.

First time coming here, wanted to see what this store offered. Mainly varieties of dungeons and…read moredragons, board games cards and pop figures. Store has a fair selection at pretty high prices. Staff was friendly as they let me peacefully browsed the store.

Today was my first time visiting this store, I've never seen such an amazing place! I wish we had…read moresomething like this up in Massachusetts! I was blown away by the selection of games and other things!

We came here for a private birthday party and had such a great time! All of the pinball machines…read morewere in excellent condition and so much fun to play. Our whole group loved the experience. I can definitely see myself coming back for a fun date night with my husband or even a mommy-and-son day. Such a unique spot and highly recommend for anyone looking for something different and entertaining!

Fantastic spot with good value, good machines, and a great staff!! Will be back by myself and with…read morefriends for sure

I like this place. It's not a mammoth trading location where you often find teen employees who have…read moreno idea what you're looking for or talking about. The employees here are VERY knowledgeable. I was low on cash last Christmas, but wanted to get my 5 year-old a Wii. I traded in my play station. I feel the manager was sympathetic of my situation. He helped me find a few games that are popular with children one that was educational but fun, one that was more just for fun, and Mario Kart for us both to play. Hey can a dad get anything Nintendo without Mario? Hehe he set me up with two controllers and explained the system to me. Other stores may have a crazy high selection, and even slightly lower prices (though I shopped around and the prices aren't that different,) but the service is spectacular!

Although this store has a large selection of well organized used games, I found them to be…read moremoderately to very overpriced. Between Vintage Stock and Gamer's HQ, I would find no reason to shop here. If you've hit those two stores and had no success finding what you're looking for, I'd say proceed with caution here, and make sure you check out pricecharting online before you buy anything so you don't end up overspending. Also, I get that it's a used video game store, but frankly it kind of had a weird smell... I would definitely check the other gaming stores in the area before coming here, and even then, I'd buy online before coming back to this store. Definitely a last resort for me.

Booked a reservation for 8 people for our Dad's 60th birthday. We had a blast. Dimitri was very…read morepersonable and welcoming. We wanted to do a painting of a specific horse which I sent over to Dimitri in advance and he reworked it to be very easy to paint for beginners. Turned out really good! Dimitri is very passionate about what he does and it shows through in his class. Everyone had a great time and I would definitely recommend this activity for families, friends or date night.

Just a helpful hint: the studio is in fact inside the apartment building. But don't be…read moredisheartened! We had a fantastic time. Dimitri is a riot. He has some great artwork up, and he's a good teacher. Very patient and hilarious. We did a pretty simple painting but we still spent about 2hr just drinking our wine and chatting. Lovely choice for a bachelorette party - kudos to the maid of honor for the discovery, and kudos to Dimitri for running a nice little business.